Acapulco, Avenida Costera Miguel Aleman No. 15916.843426,-99.911381(Show on Map)
8.1
Very Good
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Checkin - Checkout dates
1 Room2 Guests
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Summary of reviews
The Ritz Acapulco All Inclusive receives commendable reviews for its exceptional beachfront location, allowing easy access to a clean, picturesque beach. The hotel's central position facilitates exploration of local attractions, shopping venues, and dining spots, making it a convenient choice for visitors. Guests laud the spectacular sea views from many rooms, which add to the appeal of the stay.
The staff is frequently highlighted for their friendliness and attentiveness, contributing significantly to a positive guest experience. Specific employees, such as those at the bar and the diligent waitstaff, receive individual praise for their professionalism and warm service. This attention to customer care ensures a hospitable environment that many guests find memorable.
Dining experiences, particularly breakfast and dinner, are generally well-received, with guests enjoying the variety and quality of meals available. Although some wish for more creativity in food options and faster dinner service, the overall satisfaction with meals is high. The breakfast offerings, especially the skillful preparation of dishes for various dietary needs, add to the positive aspects of dining.
Room accommodations are regarded for their spaciousness and breathtaking sea views, providing a comfortable space for relaxation. However, while clean and well-decorated, the rooms feature somewhat dated decor and furnishings, presenting an opportunity for upgrades. Despite noise concerns in some areas, many guests find the soundproof windows enhance their comfort.
Cleanliness across the property receives mixed reviews; however, the diligent efforts of the staff keep many areas pristine, while some specific locations require improvement. The pool area, valued for its adult-only section and family amenities, is appreciated, though its small size occasionally leads to overcrowding.
The beautiful beach setting remains a standout feature, praised for its cleanliness, stunning views, and welcoming ambiance, despite occasional obstructions and litter concerns. The family-friendly environment is vibrant and engaging, with activities suitable for guests of all ages, further supported by the warmth of the staff.
Parking facilities, although efficient and user-friendly, incur additional costs, which some guests find excessive. Lastly, Wi-Fi connectivity is a noted area for improvement, with many guests experiencing unreliable service in their rooms.
Overall, the Ritz Acapulco All Inclusive is celebrated for its prime location, exceptional staff service, and enjoyable beach environment, making it a suitable choice for travelers seeking a coastal escape filled with convenience, warmth, and relaxation.
Categories
Luxury
Although an all-inclusive property, this 5-star hotel offers a luxurious experience with a wide array of amenities and services. It is consistently listed among top hotels in Acapulco, providing comprehensive comfort.
Beachfront
An all-inclusive hotel on Avenida Costera Miguel Aleman, offering convenient beach access. Provides multiple restaurants and bars, ensuring a variety of dining and entertainment options.
Beach
Located on Avenida Costera Miguel Aleman, this all-inclusive hotel offers a convenient beachfront location. Guests can easily access the beach and enjoy the inclusive amenities.
Sustainability Journey
This resort is included in lists of green and sustainable hotels in the region.
Honeymoon
This all-inclusive hotel provides a hassle-free honeymoon experience with meals and activities included. The family-friendly amenities and entertainment options ensure a relaxing and enjoyable stay for couples.
Family
As an all-inclusive hotel, Ritz Acapulco provides convenience and value for families. The all-inclusive nature simplifies vacation planning and budgeting.
Romantic
As an all-inclusive hotel, Ritz Acapulco offers convenience and luxury, allowing couples to relax and enjoy their time together without worrying about the details. The beachfront location and various amenities provide a romantic and carefree experience.
Business
Offering all-inclusive services and amenities, the hotel also provides facilities for business travelers, such as meeting rooms and internet access. It is a convenient option for those seeking a hassle-free stay.
All-Inclusive Packages
Offers an all-inclusive plan with great service and food. The rooms may need some cosmetic attention but overall it offers an amazing experience.
5 Star
As an all-inclusive hotel, it provides a convenient and hassle-free experience. Guests can enjoy a range of amenities and services without additional costs.
Outdoor Pool
This all-inclusive hotel features an outdoor pool. It provides an easy and enjoyable poolside experience.
Pool
Outdoor Pool
Parking
Gym
Room Types
Standard Double Room with Two Double BedsThe spacious twin room provides air conditioning, a safe deposit box, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 2 beds.
King RoomThe spacious double room provides air conditioning, a safe deposit box, as well as a private bathroom featuring a shower and a hairdryer. This double room features a flat-screen TV with satellite channels. The unit offers 1 bed.
King SuiteThis suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Boasting a balcony, this suite also features air conditioning, a seating area and a flat-screen TV with satellite channels. The unit has 2 beds.
Suite with Two Double BedsThis suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Boasting a balcony, this suite also features air conditioning, a seating area and a flat-screen TV with satellite channels. The unit has 3 beds.
Guest Reviews
8.1
Very Good
Review Summaries
Location
Ritz Acapulco All Inclusive is celebrated for its exceptional location, nestled right along the beautiful coast, offering direct access to a clean, pleasant beach that guests find quite remarkable. This beachfront hotel boasts stunning sea views from many rooms, and its central position makes it easy for guests to explore nearby shopping centers, pharmacies, and various local attractions. The location is acknowledged for being convenient for both leisure and practical needs, ensuring everything guests might require is within easy reach. The hotel's surroundings provide ample opportunities for relaxing strolls to nearby restaurants and bars, enhancing the overall experience.
Consistently praised is not only the location but also the attentive and friendly service provided by the staff, with mentions of particular employees like Cristian, who manages the bar at the new pool, contributing to positive guest experiences. Guests have noted that the hotel offers a good selection of food and beverages, catering to all age groups. However, there are hints of a need for updates and attention to certain facilities, indicating ongoing efforts to improve the hotel's offerings.
In summary, Ritz Acapulco All Inclusive shines with its prime seaside spot, combined with the warm hospitality of its staff, making it a convenient and attractive choice for travelers seeking proximity to essential amenities and a pleasant coastal escape.
Breakfast
At the Ritz Acapulco All Inclusive, the breakfast experience receives generally positive remarks with a few areas for improvement. Many guests appreciate the delicious and varied offerings, praising the buffet for its good quality and range of options. The staff, including the waiters and cooks, receive high marks for their friendly and competent service, particularly the skillful preparation of omelets. Vegetarians and those with dietary restrictions also find the breakfast accommodating, with sufficient variety to meet their needs.
However, some guests note a lack of variety in the breakfast options, describing the buffet as repetitive and basic at times. Despite these criticisms, many guests still enjoy the flavors and seasoning of the dishes. The pleasant seaside location of the restaurant enhances the dining experience, making breakfast at the Ritz Acapulco a generally satisfying part of the stay.
Dinner
Dinner at Ritz Acapulco All Inclusive generally garners positive feedback from guests, with many praising the quality and variety available. The culinary experience is described as delicious, offering a diverse range of dishes that satisfy different palates. Despite some guests feeling that seafood options could be more prominent, many delight in the flavorful and varied offerings. Guests particularly commend the attentive staff and the inviting atmosphere. While the majority find the dinner experience satisfying, there are occasional comments about slow service and inconsistent quality, with some diners wishing for more creativity and improvement in certain aspects. Overall, the dining experience at Ritz Acapulco is frequently highlighted as a pleasant part of the stay, complemented by an engaging setting and friendly service.
Rooms
The Ritz Acapulco All Inclusive offers rooms that captivate guests with their spaciousness and stunning sea views, creating a comfortable environment for relaxation. Despite the age of the facilities, many visitors appreciate the cleanliness and ample space found within the accommodations, where you'll find beautifully decorated suites and cozy balconies overlooking the picturesque bay. The rooms are functional and come with comfortable beds, ensuring a restful stay. However, the decor and furnishings are a bit outdated, highlighting an opportunity for modernization. Some areas, like the bathrooms, show signs of wear and could benefit from maintenance improvements. Noise can be a concern for rooms situated near busy areas, but some guests have enjoyed soundproof windows that enhance the overall comfort. While there are occasional inconveniences like delayed room cleaning or water leaks, guests frequently acknowledge the scenic views and proximity to the beach as remarkable features. Overall, the rooms provide a generous space for relaxation, reflecting an inviting atmosphere amidst the classic architecture.
Beds
The beds at Ritz Acapulco All Inclusive present a mixed experience according to guest reviews. On the positive side, many guests appreciate the bed and pillows for being super comfortable, enhancing their overall stay. Guests who stayed in suites found the beds particularly comfortable, contributing to a restful night's sleep. The cleaning of the beds and towels also received positive remarks, which adds to the appeal of the accommodations.
However, not all feedback was favorable, as some reviews mentioned issues such as bedbugs, hard mattresses, and old bedding conditions. Certain beds were described as hard and uncomfortable, impacting the ability to rest. Additionally, there were reports of inadequate fumigation leading to tiny parasites that bite during the night. Some guests noted that the mattresses felt old and in poor condition, with springs causing discomfort. Moreover, several guests mentioned the presence of mosquitoes, contributing to an overall dated feel in the rooms.
Despite these varied comments, many guests still found the beds to be a comfortable aspect of their stay, complemented by clean bed linens and pillows. A few reviews also noted updates with new mattresses and pillows, suggesting efforts to improve certain aspects of the bedding experience.
Cleanliness
The reviews of the cleanliness at Ritz Acapulco All Inclusive present a mixed picture. On a positive note, many guests highlight the excellent cleanliness of rooms, facilities, and the beach, with several describing the entire property as very clean. The friendly and attentive staff often receives praise for maintaining cleanliness, contributing to a generally pleasant and comfortable environment.
However, cleanliness issues are prevalent in specific areas, particularly in the bathrooms near the pool and lobby, which are frequently described as dirty and malodorous. The pool area has faced criticism for appearing dirty and even showing signs of mold. Guests have reported hygiene concerns including cockroaches in rooms and common areas, and the appearance of worn-out, unappealing towels.
In addition, some guests have found the cleanliness service within rooms inconsistent, with reports of dirty sheets and insufficient cleaning frequency. Despite these issues, the overall impression of cleanliness from several guests remains positive, though it is clear that there are areas needing improvement to match the expectations set by the more satisfactory reviews.
Staff
The staff at Ritz Acapulco All Inclusive is consistently praised for their friendliness and attentiveness, forming a cornerstone of the guest experience. The majority of reviews highlight the staff as exceptionally courteous and helpful, maintaining a pleasant atmosphere throughout the hotel. With excellent service being a common theme, guests commend the waiters, bartenders, and restaurant staff for their professional demeanor and prompt attention to requests. The efforts of specific individuals, such as waiters like Agripino, are noted for their professionalism and dedication.
While the general service receives high marks, some guests have mentioned challenges, particularly during peak times such as weekends. The staff is described as overwhelmed during busy periods, which can lead to varying experiences, especially at reception where interactions were less satisfactory according to some guests. Despite these occasional lapses, the staff remains committed to ensuring an enjoyable stay, offering exceptional service in various areas, including housekeeping and dining.
Overall, the staff’s diligent efforts are a significant draw for visitors, contributing to a friendly and relaxing environment that encourages guests to return. Whether it’s the attentive waiters or the helpful security guards, the team’s commitment to providing excellent customer service is consistently appreciated and forms a vital part of the hotel's appeal.
Wi-Fi
In terms of internet connectivity at the Ritz Acapulco All Inclusive, the reviews paint a mixed picture. Some guests found the Wi-Fi to be accessible throughout the hotel, highlighting it as a positive aspect of their stay. However, many others experienced significant issues with the internet service. Visitors reported that Wi-Fi was either unavailable or unreliable in their rooms, with some unable to use TV apps or connect their devices effectively. Concerns about unstable and weak signals, especially on higher floors, were frequently mentioned, suggesting that the hotel's internet infrastructure may struggle to meet guest needs. Overall, while a few praised the Wi-Fi's reachability, the prevailing sentiment among reviewers is that improvements in internet service are necessary.
Pool
At Ritz Acapulco All Inclusive, the pool area presents a mixed experience for guests. One of the standout features appreciated by many is the adult-only pool, which even includes a bar, providing a nice spot for relaxation. The pool is noted for being clean and safe, with a dedicated wading area for children, ensuring that families can enjoy the facilities comfortably. The beachfront location also adds to the appeal, allowing easy transition from pool to beach.
Despite these positives, the pool area faces challenges due to its size. Several guests found the pool to be too small to accommodate the number of guests, leading to overcrowding. This often resulted in limited availability of sun loungers, with early risers managing to secure spots. While the pool's cleanliness received occasional praise, there were concerns about maintenance, with some guests pointing out visible dirt and a lack of consistent cleaning. The absence of poolside waitstaff for drink and food service was also noted as an area for improvement.
Overall, while the pool facilities at Ritz Acapulco offer certain advantages, particularly for adults and families alike, the small size and occasional maintenance issues suggest room for enhancement to better meet the needs of all guests.
Beach
Nestled right on the beachfront, the Ritz Acapulco All Inclusive offers guests a beautiful coastal escape with direct access to its enchanting shores. The beach area is consistently praised for its beauty and cleanliness, providing a divine setting perfect for adult guests looking to immerse themselves in the warm, wavy ocean and soft sand. Visitors will enjoy the comfort and safety of the beach, with reliable services such as food and beverage options readily available. The location offers stunning views of the bay, making it a picturesque spot for relaxation and swimming.
Although some mention issues with blocked views due to tents, chairs, and vendors, the overall sentiment is that the beach is well-maintained and ideal for unwinding. Its ample size and provision of beach amenities such as palapas, beach beds, and reclining chairs enhance the experience, even if at times, umbrellas are set further back from the shoreline. The friendly staff at the beach area elevate the experience with their excellent attention, ensuring guests feel welcomed and catered to. While there are occasional concerns about cleanliness, specifically with litter and glass, the beach generally receives acclaim for its maintenance and scenic attributes.
Parking
At the Ritz Acapulco All Inclusive, guests can expect to find a valet parking service that is generally well-regarded for its convenience and the courteous nature of the staff managing it. The experience is often described as easy and efficient, thanks to the friendly and attentive parking attendants at the entrance. However, potential guests should be aware that the hotel charges an additional fee for parking, which might come as a surprise since it's not included in the all-inclusive package. The cost is considered by some to be quite expensive, with fees reportedly reaching as high as 150 per day. Despite this, the presence of a reliable valet service adds a level of ease to the parking experience.
Family
Ritz Acapulco All Inclusive presents itself as a highly family-oriented destination, garnering praise for its welcoming atmosphere and activities suitable for both children and adults. Many guests appreciate the hotel's efforts to create a perfect family vacation, with a variety of entertaining activities that engage everyone, from the youngest toddlers to adolescents. The pool area is highlighted for its safety features, ensuring peace of mind for families, while the arrangement of family activities ensures a fun and cozy time for all.
The warmth and kindness of the hotel's employees contribute significantly to the positive family-friendly environment. Many reviewers have expressed satisfaction with the spacious and beautiful accommodations that comfortably fit families of various sizes. Additionally, the hotel's strategic location and lively beach atmosphere with live music offer further enjoyable experiences for families.
Despite some drawbacks, such as maintenance concerns and occasional noise disturbances, the overall family atmosphere and the quality of service make it an appealing choice for families looking to enjoy an all-inclusive vacation. Guests frequently mention their desire to return, reinforcing the hotel's reputation as a solid option for a memorable family getaway.
5 Star
Ritz Acapulco All Inclusive offers a reasonable stay, though expectations set by promotional materials may not entirely align with the in-person experience. Guests appreciate the consistent service, but feedback suggests that the hotel feels more aligned with a three-star rating rather than the advertised five stars. Hygiene and facility standards are noted as areas needing attention to meet higher classification criteria. Repeat visits indicate that some guests find value in their stays, yet there is a general consensus that the hotel's offerings are more ordinary than luxurious all-inclusive destinations.
All-Inclusive Packages
The Ritz Acapulco All Inclusive provides guests with a comprehensive all-inclusive experience, featuring a variety of enjoyable amenities and services. Many guests appreciate the breadth of the all-inclusive offerings, describing the package as highly recommended and well fulfilled. The food is frequently praised for being delicious and varied, and the cocktails are considered tasty. Guests enjoy the pool activities available for different age groups, contributing to a pleasant and family-oriented atmosphere.
The staff receives commendations for their friendly and attentive service, enhancing the overall experience. However, some guests note that the absence of certain conveniences, like an in-room minibar or consistent bar service on the beach, detract from the all-inclusive promise. Additionally, some guests express dissatisfaction with the timing restrictions for meals, suggesting a need for more flexibility.
While there are differing opinions on the quality of the drinks provided, the all-inclusive option is generally viewed as convenient for those looking to avoid additional expenses. However, there is a sentiment among some reviewers that the all-inclusive package could be improved to meet expectations commonly associated with similar offerings at other resorts. Overall, the all-inclusive service of the Ritz Acapulco is valued by many for its ease of stay, friendly staff, and the delightful food and drink selection, though there remains room for enhancement in service consistency and flexibility.
Luxury
Ritz Acapulco All-Inclusive offers a mixed experience in terms of luxury. Some guests appreciated the luxury of staying in rooms with stunning ocean views, particularly highlighting the presidential suite as a notable feature. The hotel's location is praised for its convenience, and the breakfasts receive positive remarks for their quality. However, the establishment is described as old, with facilities needing maintenance and improvements to match a luxury standard. Some reviews suggest that the hotel's price does not reflect its alleged luxury status, citing common drinks and inadequate services as areas needing enhancement. For those expecting top-tier opulence, the hotel might not fully meet the expectations despite its promising aspects.
Beachfront
The Ritz Acapulco All Inclusive boasts an enviable beachfront location, situated directly on the beach with easy access to the sea. Guests repeatedly highlight the hotel's perfect placement, emphasizing its proximity to both the ocean and the nearby avenue. While there is occasional mention of commercial activity on the beach in front of the hotel, visitors generally appreciate the convenience and attractiveness of the setting. Such a location enhances the overall experience and underscores the value of the hotel's placement by the sea.
FAQ
Yes, Ritz Acapulco All Inclusive has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Ritz Acapulco All Inclusive.
No, Ritz Acapulco All Inclusive doesn't allow dogs.
Yes, parking facilities are available at Ritz Acapulco All Inclusive.
