Grosvenor Hotel Adelaide by Accor
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Summary of reviewsThe Grosvenor Hotel Adelaide by Accor receives consistent praise for its exceptional location in the heart of Adelaide's Central Business District. Guests appreciate the proximity to key city attractions like Rundle Mall, Adelaide Oval, the Casino and the Convention Centre, as well as ease of access to public transportation, shops, restaurants and bars. The area is described as vibrant, making it an ideal base for both leisure and business travelers.
The hotel’s rooms are often highlighted for their cleanliness and spaciousness. Many guests commend the comfort of the beds and the well-maintained state of the rooms. However, there are mentions of issues like inadequate lighting, ventilation problems and dated decor, suggesting areas where improvements could enhance the guest experience. Despite some complaints about noise and cleanliness in common areas, the hotel generally maintains a high standard of room upkeep.
Staff at the Grosvenor Hotel Adelaide by Accor are frequently characterized as friendly, helpful and professional. The reception team is specifically noted for their efficiency and willingness to assist with any needs, contributing positively to the overall guest experience. Housekeeping also receives praise for their prompt and effective service.
Breakfast at the hotel has received mixed reviews with some guests finding the continental offerings simple yet sufficient, while others criticize the quality and presentation, suggesting a return to a more substantial buffet style. Similarly, the absence of a dining facility within the hotel means guests have to explore nearby restaurants for dinner, though the abundance of quality eateries close by generally offsets this inconvenience.
Free wifi is provided, but guest experiences vary with many finding the connection unreliable and slow. Parking is available and secure, but the tight spaces can be challenging, especially for larger vehicles. Despite the difficulties, the convenience of on-site parking is appreciated.
Families find the hotel accommodating with adequate room sizes and a family-friendly environment. Its central location and helpful staff further enhance its appeal for guests traveling with children. Additionally, the hotel's proximity to nightlife makes it a convenient choice for those looking to enjoy Adelaide's evening entertainment.
While the hotel offers good value for money, some guests feel that it does not fully meet the expectations of a four-star rating with certain aspects more closely aligning with three-star standards.
Overall, the Grosvenor Hotel Adelaide by Accor provides a comfortable and convenient stay with exceptional service, though there are areas, particularly regarding room updates and amenities, where improvements could further elevate the guest experience.
Categories
The hotel’s rooms are often highlighted for their cleanliness and spaciousness. Many guests commend the comfort of the beds and the well-maintained state of the rooms. However, there are mentions of issues like inadequate lighting, ventilation problems and dated decor, suggesting areas where improvements could enhance the guest experience. Despite some complaints about noise and cleanliness in common areas, the hotel generally maintains a high standard of room upkeep.
Staff at the Grosvenor Hotel Adelaide by Accor are frequently characterized as friendly, helpful and professional. The reception team is specifically noted for their efficiency and willingness to assist with any needs, contributing positively to the overall guest experience. Housekeeping also receives praise for their prompt and effective service.
Breakfast at the hotel has received mixed reviews with some guests finding the continental offerings simple yet sufficient, while others criticize the quality and presentation, suggesting a return to a more substantial buffet style. Similarly, the absence of a dining facility within the hotel means guests have to explore nearby restaurants for dinner, though the abundance of quality eateries close by generally offsets this inconvenience.
Free wifi is provided, but guest experiences vary with many finding the connection unreliable and slow. Parking is available and secure, but the tight spaces can be challenging, especially for larger vehicles. Despite the difficulties, the convenience of on-site parking is appreciated.
Families find the hotel accommodating with adequate room sizes and a family-friendly environment. Its central location and helpful staff further enhance its appeal for guests traveling with children. Additionally, the hotel's proximity to nightlife makes it a convenient choice for those looking to enjoy Adelaide's evening entertainment.
While the hotel offers good value for money, some guests feel that it does not fully meet the expectations of a four-star rating with certain aspects more closely aligning with three-star standards.
Overall, the Grosvenor Hotel Adelaide by Accor provides a comfortable and convenient stay with exceptional service, though there are areas, particularly regarding room updates and amenities, where improvements could further elevate the guest experience.
Family Friendly Hotel
This hotel offers family-friendly accommodations.
Hotel near Nightlife Spots
Located on North Terrace, Grosvenor Hotel Adelaide is close to the city's cultural boulevard and nightlife options. The hotel's location is ideal for those seeking a mix of entertainment and sophistication.
Business Hotel
Grosvenor Hotel Adelaide provides business facilities. It features meeting rooms and high-speed internet. Its central location is suitable for business travelers.
3-Star Hotel
Located on North Terrace, this hotel is in a prime location within the city center. It offers comfortable accommodation and easy access to major attractions, making it ideal for tourists. The hotel is known for its reliable service and convenient amenities.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Parking
Accessible Hotel
Guest Reviews
The Grosvenor Hotel Adelaide by Accor consistently receives high praise for its exceptional location, situated perfectly in the heart of Adelaide's CBD. Guests appreciate the hotel’s proximity to key city attractions, including Rundle Mall, Adelaide Oval, the Casino and the Convention Centre. The ease of access to public transportation with nearby tram, bus and train stations is frequently highlighted, making it convenient for guests to explore the city and attend various events and venues.
Many reviews emphasize that the hotel is within walking distance to a variety of shops, restaurants, bars, museums and galleries, providing a perfect base for both leisure and business travelers. The surrounding area offers a vibrant atmosphere with everything one might need just a short stroll away. Whether attending a conference, a sporting event or simply taking in the cultural sights, the location of the hotel ensures an effortless and enjoyable experience.
In addition to its strategic placement, the hotel offers on-site parking, which is a valued convenience for those driving into the city. Overall, the Grosvenor Hotel Adelaide by Accor is praised for its fantastic central location, providing a blend of accessibility, comfort and value that meets diverse guest needs.
Grosvenor Hotel Adelaide by Accor offers a continental breakfast that has received mixed reviews from guests. Many assert that the breakfast is basic but sufficient to start the day, praising its simplicity and reasonable price. Positive notes highlight good variety, tasty options and a pleasant breakfast experience with ample choices. Some guests appreciated the "grab and go" style for its convenience post-Covid.
However, several reviews point out that the breakfast is served in a takeaway fashion with paper plates and disposable cutlery, which wasn't appealing to everyone. The lack of hot breakfast options, such as eggs and vegetables and limited selections left some guests disappointed. Some found the cost of $15 for what was provided to be inadequate. Others mentioned warm milk and juice, as well as unripe fruit as pain points. Overall, while some found the breakfast decent and enjoyable, others criticized it as minimal, overpriced and barely adequate. There are calls for a return to a more inviting buffet style with real plates and cutlery.
The Grosvenor Hotel Adelaide by Accor offers a convenient location for dining with numerous great quality restaurants situated nearby. Guests have found a variety of dining options within walking distance, enjoying the hotel's proximity to excellent eateries. Although the Grosvenor itself no longer has a restaurant or offers meals on-site, the service is highly regarded and alternative dining venues, including a neighboring hotel for dinner, provide ample choices. Exploring the local dining scene is a breeze from this well-situated hotel.
The Grosvenor Hotel Adelaide by Accor receives a mix of feedback regarding its rooms with positive aspects frequently noted by guests. Many reviewers appreciated the clean and spacious rooms, emphasizing the comfort and generous size of both the rooms and the bathrooms. Housekeeping standards were generally highlighted as good with rooms being well-maintained and ready for guests at the end of the day. The comfort of the beds and the availability of basic amenities also garnered positive mentions.
However, several recurring issues tempered the overall experience. A significant number of guests found the rooms to be dark and lacking in natural light, often due to opaque windows or inadequate lighting. Ventilation was another common concern with some rooms described as stuffy and musty. Other critiques included dated decor, worn-out carpets and the need for general maintenance.
Some rooms were reported to be small and cramped, occasionally not set up for the correct number of guests. Noise from nearby trams, poor air conditioning and the lack of modern features were other areas of criticism. Certain rooms also had issues with cleanliness, such as dirty marks and lingering odors.
Overall, while the Grosvenor Hotel Adelaide by Accor provides clean and comfortable rooms with good space and amenities, improvements in light, ventilation and modern updates could enhance the guest experience.
At the Grosvenor Hotel Adelaide by Accor, guest experiences with the beds are a mixed bag, though many lean towards the positive side. Numerous reviews highlight the beds as very comfortable with some guests describing them as "heaven on earth" and "super comfortable." Comfortable bedding and pillows seem to contribute significantly to a restful night's sleep for many visitors.
However, it’s clear that preferences vary widely. While some appreciate the firm mattresses, others find the beds excessively hard or too soft, describing them uncomfortably as old-style and rock-solid. Specifically, there were mentions of hard beds and firm mattresses that some guests found less agreeable. Instances of rolling beds, noisy frames and outdated mattresses needing an overhaul were noted, pinpointing particular areas for improvement.
Many guests found the beds adequate for short stays and commented on their decent quality, though not all experiences were without flaw. There were several mentions of sagging mattresses and beds with broken castors. The opinons on pillows varied as well with a mixed reception ranging from comfortable to being too flat or overly firm.
On balance, while the bedding at Grosvenor Hotel Adelaide by Accor generally provides a comfortable rest for most, some guests may find certain beds either too firm or too soft for their liking.
Grosvenor Hotel Adelaide by Accor offers a mixed experience in terms of cleanliness, striking a balance between spotless rooms and areas in need of significant improvement. Many guests appreciated the rooms, frequently noting they were very clean, tidy and comfortable. Housekeeping was often praised for maintaining the rooms with good standards, ensuring that they were cleaned well and refreshed daily.
However, there were consistent complaints about the property’s dated appearance and the poor condition of the carpets, which were described as stained, old and dirty. Some hallways and common areas had a musty or damp smell and there were occasional mentions of specific cleanliness issues such as mold, dust and bad odors in certain rooms. Bathrooms generally fared well in reviews, noted as clean and well-kept, though there were instances where improvements were necessary, particularly with maintenance and minor mold issues.
In summary, while Grosvenor Hotel Adelaide by Accor ensures clean, comfortable and well-maintained rooms for its guests, the overall cleanliness of the hallways and carpets could use attention and some areas of the property could benefit from updates to enhance the guest experience.
The Grosvenor Hotel Adelaide by Accor consistently garners positive feedback for its exceptional staff. Guests frequently highlight the extremely friendly, helpful and professional demeanor of the team, from the reception to housekeeping. The reception staff are particularly noted for their politeness and efficiency, efficiently handling check-ins, check-outs and going above and beyond to assist with any issues. Staff members are described as polite, courteous and always willing to help, ensuring a warm and welcoming atmosphere throughout the hotel. There are mentions of staff being accommodating and understanding, often facilitating early check-ins and organizing services like taxis. Housekeeping staff are also commended for their swift and efficient service. While there are occasional remarks about less friendly experiences, the overwhelming sentiment is one of gratitude and appreciation for the excellent customer service. Overall, the staff at Grosvenor Hotel Adelaide by Accor are a significant asset, contributing positively to the guest experience with their friendly and approachable nature.
Guests at the Grosvenor Hotel Adelaide by Accor have shared mixed experiences regarding the hotel's wifi service. While the hotel does provide free wifi, many guests found it to be unreliable and frustrating to use with several noting that the connection was weak, unstable and slow. Some visitors were disappointed by the lack of wifi or found it challenging due to poor performance. On the positive side, there were instances where guests found the wifi to be commendable and fast. Additionally, the front desk staff received praise for being helpful. However, some guests expressed concerns about the requirement to pay for wifi, which they found unreasonable. Overall, while there are moments of decent connectivity, the general consensus points towards a need for improvement in the hotel's wifi service.
The Grosvenor Hotel Adelaide by Accor provides convenient on-site parking, which many guests appreciate for its easy access and secure options. However, the parking experience has its challenges. The spaces are notably tight and can be particularly difficult for larger vehicles like utes or SUVs to maneuver. Despite some difficulties, staff are often helpful, even offering complimentary parking to alleviate some issues.
Guests frequently report that the car park under the hotel is small and cramped, making parking a bit of a challenge, especially during busy times when availability can become limited. In some cases, guests had to use an overflow or nearby public car park, which were also noted to have security concerns.
Complaints about the parking include its tight spaces, difficult maneuverability and the sometimes high additional cost. While the parking rate is considered fair by some, others find it restrictive and costly. Despite these issues, having any form of on-site parking was seen as a bonus by several guests, particularly for its convenient location and undercover protection.
Overall, while the parking facility is secure and convenient when available, the tight spaces and limited number can pose significant challenges, especially for those with larger vehicles.
The Grosvenor Hotel Adelaide by Accor appears to be a top choice for families looking for accommodations that cater to their needs. Guest reviews highlight the hotel's family-friendly environment and praise the room sizes as being adequate and spacious enough to comfortably house family members. Many visitors appreciated that the rooms were well-equipped with everything a family might require, making their stay convenient and hassle-free.
The hotel's central location was frequently mentioned as a bonus, making it easy for families to explore Adelaide’s city CBD and access nearby attractions. The check-in and check-out processes were described as straightforward and efficient, which is particularly beneficial for families traveling with children. Additionally, the helpful staff were a noteworthy highlight, contributing to the overall positive experience for guests with kids.
In summary, the Grosvenor Hotel Adelaide by Accor comes highly recommended for family stays due to its accommodating rooms, favorable location and supportive staff, all of which combine to create an ideal environment for families.
The Grosvenor Hotel Adelaide by Accor is ideally situated for those looking to immerse themselves in the vibrant nightlife scene of the city. The hotel's prime location places guests within easy walking distance to bustling clubs, lively pubs and the casino, ensuring an exciting evening is always just steps away. Nearby streets offer a variety of night time street eats and entertainment options, making it convenient to grab a bite after a night out.
The inner city location is also advantageous for easy access to trams, adding to the overall convenience for night-time explorers. While some guests did note occasional noise from the nightlife and parties in the hallways, many still found it perfect for enjoying the energetic atmosphere of Adelaide's evening entertainment. Those planning a night out will find the rooms at the Grosvenor Hotel particularly accommodating, allowing for a comfortable and handy retreat after an eventful night.
Grosvenor Hotel Adelaide by Accor is noted for its excellent value for money, particularly for a hotel advertised with four-star standards. Guests highlight its good service and comfortable, clean accommodations. The location is a major plus, offering close proximity to theatre, casino and dining options in the area, which enhances the overall convenience for travelers.
While the hotel provides an affordable and reasonable price point, exceeding in areas like value for money compared to similar accommodations, it appears to fall short when measured against typical four-star expectations. The service and overall quality, although appreciated, have been described by several reviewers as not quite meeting four-star standards with some even suggesting it aligns more closely with a three-star rating. This discrepancy between the advertised four-star status and the actual experience might be an area needing improvement.
Despite these criticisms, the Grosvenor Hotel Adelaide by Accor stands out as a great budget-friendly option, offering comfortable stays and good value, especially for those less strictly concerned with star ratings.
Grosvenor Hotel Adelaide by Accor has received positive feedback from business travelers who appreciate its prime location and convenient facilities tailored to professional needs. Positioned within a close walk to the convention center, Adelaide Oval and various key business venues, the hotel is perfectly situated for both business meetings and conferences. Guests have highlighted the ease of access and central location, making it an ideal choice for business trips.
Travelers have found the hotel's proximity to the Exhibition Centre and other conference halls particularly beneficial, facilitating seamless attendance at various events. The hotel offers adequate space and facilities for business use, including meeting rooms and a business center. Additionally, the convenience of on-site conference facilities and parking has been noted as advantageous for those driving in for work purposes.
In terms of value, the Grosvenor Hotel Adelaide by Accor is regarded as fairly priced with decent-sized rooms that cater well to business needs. Guests have had a good business travel experience overall, appreciating the clean environments and accessibility of the hotel. The check-in process is noted for its efficiency with desk staff offering excellent service.
For those attending the annual Writers Week, Adelaide festival or other professional events, the hotel’s location in the CBD and its proximity to the convention centre and tram services adds another layer of convenience. Reviews suggest that the Grosvenor Hotel Adelaide by Accor is a solid choice for business travelers seeking a balanced environment of accessibility, affordability and adequate business facilities.
Grosvenor Hotel Adelaide was highlighted for its commendable accessibility features by several guests, emphasizing the ease of access throughout the premises. The location received positive remarks for its proximity to bus and train stops, as well as being conveniently situated within walking distance of various attractions and the convention center. This makes the hotel a practical choice for business clients and travelers relying on public transport.
The hotel offers accessible rooms and lifts, catering to guests with physical difficulties. However, some guests noted issues that may affect those with mobility challenges, such as the step into the bathroom and potential tripping hazards in the shower/bath area. The air conditioning in guestrooms was appreciated, although other aspects like room comfort and amenities, such as older TVs and limited window views, received mixed feedback.
Overall, the hotel's central location and accessible features make it a viable option for travelers needing easy public transport access and facilities for physical disabilities, despite a few areas needing improvement.
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Location
Many reviews emphasize that the hotel is within walking distance to a variety of shops, restaurants, bars, museums and galleries, providing a perfect base for both leisure and business travelers. The surrounding area offers a vibrant atmosphere with everything one might need just a short stroll away. Whether attending a conference, a sporting event or simply taking in the cultural sights, the location of the hotel ensures an effortless and enjoyable experience.
In addition to its strategic placement, the hotel offers on-site parking, which is a valued convenience for those driving into the city. Overall, the Grosvenor Hotel Adelaide by Accor is praised for its fantastic central location, providing a blend of accessibility, comfort and value that meets diverse guest needs.
Breakfast
However, several reviews point out that the breakfast is served in a takeaway fashion with paper plates and disposable cutlery, which wasn't appealing to everyone. The lack of hot breakfast options, such as eggs and vegetables and limited selections left some guests disappointed. Some found the cost of $15 for what was provided to be inadequate. Others mentioned warm milk and juice, as well as unripe fruit as pain points. Overall, while some found the breakfast decent and enjoyable, others criticized it as minimal, overpriced and barely adequate. There are calls for a return to a more inviting buffet style with real plates and cutlery.
Dinner
Rooms
However, several recurring issues tempered the overall experience. A significant number of guests found the rooms to be dark and lacking in natural light, often due to opaque windows or inadequate lighting. Ventilation was another common concern with some rooms described as stuffy and musty. Other critiques included dated decor, worn-out carpets and the need for general maintenance.
Some rooms were reported to be small and cramped, occasionally not set up for the correct number of guests. Noise from nearby trams, poor air conditioning and the lack of modern features were other areas of criticism. Certain rooms also had issues with cleanliness, such as dirty marks and lingering odors.
Overall, while the Grosvenor Hotel Adelaide by Accor provides clean and comfortable rooms with good space and amenities, improvements in light, ventilation and modern updates could enhance the guest experience.
Beds
However, it’s clear that preferences vary widely. While some appreciate the firm mattresses, others find the beds excessively hard or too soft, describing them uncomfortably as old-style and rock-solid. Specifically, there were mentions of hard beds and firm mattresses that some guests found less agreeable. Instances of rolling beds, noisy frames and outdated mattresses needing an overhaul were noted, pinpointing particular areas for improvement.
Many guests found the beds adequate for short stays and commented on their decent quality, though not all experiences were without flaw. There were several mentions of sagging mattresses and beds with broken castors. The opinons on pillows varied as well with a mixed reception ranging from comfortable to being too flat or overly firm.
On balance, while the bedding at Grosvenor Hotel Adelaide by Accor generally provides a comfortable rest for most, some guests may find certain beds either too firm or too soft for their liking.
Cleanliness
However, there were consistent complaints about the property’s dated appearance and the poor condition of the carpets, which were described as stained, old and dirty. Some hallways and common areas had a musty or damp smell and there were occasional mentions of specific cleanliness issues such as mold, dust and bad odors in certain rooms. Bathrooms generally fared well in reviews, noted as clean and well-kept, though there were instances where improvements were necessary, particularly with maintenance and minor mold issues.
In summary, while Grosvenor Hotel Adelaide by Accor ensures clean, comfortable and well-maintained rooms for its guests, the overall cleanliness of the hallways and carpets could use attention and some areas of the property could benefit from updates to enhance the guest experience.
Staff
Wi-Fi
Parking
Guests frequently report that the car park under the hotel is small and cramped, making parking a bit of a challenge, especially during busy times when availability can become limited. In some cases, guests had to use an overflow or nearby public car park, which were also noted to have security concerns.
Complaints about the parking include its tight spaces, difficult maneuverability and the sometimes high additional cost. While the parking rate is considered fair by some, others find it restrictive and costly. Despite these issues, having any form of on-site parking was seen as a bonus by several guests, particularly for its convenient location and undercover protection.
Overall, while the parking facility is secure and convenient when available, the tight spaces and limited number can pose significant challenges, especially for those with larger vehicles.
Family
The hotel's central location was frequently mentioned as a bonus, making it easy for families to explore Adelaide’s city CBD and access nearby attractions. The check-in and check-out processes were described as straightforward and efficient, which is particularly beneficial for families traveling with children. Additionally, the helpful staff were a noteworthy highlight, contributing to the overall positive experience for guests with kids.
In summary, the Grosvenor Hotel Adelaide by Accor comes highly recommended for family stays due to its accommodating rooms, favorable location and supportive staff, all of which combine to create an ideal environment for families.
Nightlife
The inner city location is also advantageous for easy access to trams, adding to the overall convenience for night-time explorers. While some guests did note occasional noise from the nightlife and parties in the hallways, many still found it perfect for enjoying the energetic atmosphere of Adelaide's evening entertainment. Those planning a night out will find the rooms at the Grosvenor Hotel particularly accommodating, allowing for a comfortable and handy retreat after an eventful night.
4 Star
While the hotel provides an affordable and reasonable price point, exceeding in areas like value for money compared to similar accommodations, it appears to fall short when measured against typical four-star expectations. The service and overall quality, although appreciated, have been described by several reviewers as not quite meeting four-star standards with some even suggesting it aligns more closely with a three-star rating. This discrepancy between the advertised four-star status and the actual experience might be an area needing improvement.
Despite these criticisms, the Grosvenor Hotel Adelaide by Accor stands out as a great budget-friendly option, offering comfortable stays and good value, especially for those less strictly concerned with star ratings.
Business
Travelers have found the hotel's proximity to the Exhibition Centre and other conference halls particularly beneficial, facilitating seamless attendance at various events. The hotel offers adequate space and facilities for business use, including meeting rooms and a business center. Additionally, the convenience of on-site conference facilities and parking has been noted as advantageous for those driving in for work purposes.
In terms of value, the Grosvenor Hotel Adelaide by Accor is regarded as fairly priced with decent-sized rooms that cater well to business needs. Guests have had a good business travel experience overall, appreciating the clean environments and accessibility of the hotel. The check-in process is noted for its efficiency with desk staff offering excellent service.
For those attending the annual Writers Week, Adelaide festival or other professional events, the hotel’s location in the CBD and its proximity to the convention centre and tram services adds another layer of convenience. Reviews suggest that the Grosvenor Hotel Adelaide by Accor is a solid choice for business travelers seeking a balanced environment of accessibility, affordability and adequate business facilities.
Accessible
The hotel offers accessible rooms and lifts, catering to guests with physical difficulties. However, some guests noted issues that may affect those with mobility challenges, such as the step into the bathroom and potential tripping hazards in the shower/bath area. The air conditioning in guestrooms was appreciated, although other aspects like room comfort and amenities, such as older TVs and limited window views, received mixed feedback.
Overall, the hotel's central location and accessible features make it a viable option for travelers needing easy public transport access and facilities for physical disabilities, despite a few areas needing improvement.
No, Grosvenor Hotel Adelaide by Accor doesn't have any pool.
No, a spa isn't available at Grosvenor Hotel Adelaide by Accor.
No, Grosvenor Hotel Adelaide by Accor doesn't allow dogs.
Yes, parking facilities are available at Grosvenor Hotel Adelaide by Accor.
No, Grosvenor Hotel Adelaide by Accor doesn't have a gym.
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