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Summary of reviewsHotel Viktoria Eden, nestled in the heart of Adelboden, offers an impressive central location that appeals to guests seeking both relaxation and adventure. Its proximity to ski lifts, restaurants, and bars, combined with breathtaking mountain views, makes it an ideal choice for ski vacationers and families. The convenience of public transport and on-site parking options add to its allure, alongside a top-notch wellness area that enhances the overall experience.
The hotel’s breakfast offerings receive positive remarks for their variety and abundance, with a good selection that often exceeds expectations for a 3-star establishment. Guests particularly enjoy the fresh bread and accommodating staff, making for a satisfying start to the day. Dinner at the in-house restaurant is noted for its delicious Asian cuisine, although some diners find the menu somewhat limited. The associated Thai restaurant is highly recommended, providing a worthy culinary experience for guests.
Rooms at Hotel Viktoria Eden are praised for their cleanliness and spaciousness, complete with modern amenities and stunning panoramic views from their balconies. Despite occasional comments on dated decor and minor maintenance issues, the overall sentiment remains positive, with guests appreciating the comfortable and well-equipped accommodations.
The staff at Hotel Viktoria Eden are consistently acknowledged for their friendliness and professionalism, greatly enhancing the guest experience with their helpful and accommodating demeanor. Guests genuinely feel cared for, making their stays memorable and pleasant.
While parking options are available, guests report mixed experiences with the garage’s accessibility and practicality. The private garage requires careful planning due to its size constraints, with a nearby public option offering a more economical solution, albeit with a short walk.
In terms of its four-star rating, some guests feel the hotel does not fully meet expectations associated with this category. Nonetheless, many find the hotel to be good value for money, appreciating the quality of service despite these concerns. Overall, Hotel Viktoria Eden remains a favored choice for its central location, warm hospitality, and delightful dining experiences within Adelboden. Show more
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Categories
Hotel near Ski Resorts
The Hotel Viktoria Eden is located in a central location and offers easy access to the slopes. It is known for its comfortable accommodations and proximity to winter sports activities.
Family Friendly Hotel
Located in Adelboden, it provides access to the village's family-oriented amenities and outdoor activities.
Hotel with EV Charging Stations
Hotel with Spa
Dog Friendly Hotel
Business Hotel
Hotel with Parking
EV charging stations
Hotel with Tennis Courts
4-Star Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 10 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? Yes, up to 60% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 18:00 - Check-out: 09:00
Other limitations fix time for groups
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
BAG SUISSE
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: as per BAG Suisse
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? the guests are served by us upon request
Has the hotel closed during the pandemic? No
Additional Information: The hotel can only receive one group at the time. We do not mix the group with an other group. Also the staff who is welcoming you is also serving the breakfast + a help.The cleaning staff is always the same staff not rented staff from an outside company!
Double Room with Panoramic ViewThis south-facing room comes with cable TV, a minibar and panoramic views of the surroundings. Some units also contain a balcony.
Family Room (2 Adults + 2 Children)This room comes with cable TV and a minibar. Most units also contain a balcony.
Please note that the room rate is based on 2 adults + 2 children up to 6 years. Maximum occupancy is 2 adults + 2 children up to 15 years (see Property Policies).
Double RoomThese north-facing rooms come with private bathroom facilities. Some units feature a balcony, offering views of the surrounding mountains.
Family RoomOffering free toiletries and bathrobes, this family room includes a private bathroom with a bath and a hairdryer. This family room has a seating area, a wardrobe, a flat-screen TV with cable channels and an outdoor dining area. The unit has 2 beds.
Triple RoomFeaturing free toiletries and bathrobes, this triple room includes a private bathroom with a bath and a hairdryer. Boasting a balcony with mountain views, this triple room also features a seating area and a flat-screen TV with cable channels. The unit has 1 bed.
Apartment with Mountain ViewThis apartment comprises 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. The apartment is furnished with a desk and a seating area and provides a wardrobe, a safe deposit box and mountain views. The unit offers 3 beds.
Guest Reviews
7.8
Good
Location
Nestled in the heart of Adelboden, Hotel Viktoria Eden boasts an ideal and central location that has consistently been praised by its guests. Not only is it conveniently situated at the city center, but it also offers close proximity to various attractions, including the ski lift, restaurants, and bars, making it perfect for ski vacationers and family outings alike. The hotel offers breathtaking mountain views, adding an enchanting touch to its already superb location. Guests appreciate the great value for money, noting the convenience of public transport right in front of the hotel and the availability of a garage. The quiet yet central positioning allows for a tranquil stay while being steps away from all the action. Remarkably, the hotel is favored for its top-notch wellness area, further enhancing its appeal. Complementing the excellent location is a friendly and accommodating staff, along with satisfying room service and a plentiful breakfast. With everything from amazing room views to spacious accommodations, Hotel Viktoria Eden promises a memorable stay in the very core of Adelboden.
Breakfast
Hotel Viktoria Eden offers a breakfast experience that caters well to its guests, providing a range of options that are generally well-received. Many guests find the breakfast to be excellent, with comments highlighting its variety and abundance. The buffet features a good selection that often exceeds expectations, including fresh bread and rolls which are particularly appreciated.
The breakfast is described as sufficient for the hotel's rating and is often noted as being plentiful and varied, with warm food available. It is considered a good breakfast that fulfills the needs of a 3-star hotel, and guests often mention the friendliness and helpfulness of the staff.
While most reviews are positive, a few guests pointed out areas for improvement, such as the freshness of some items when staying multiple days. However, overall, the breakfast experience is praised for its delicious options and decent spread, ensuring that guests start their day well-nourished.
Dinner
Hotel Viktoria Eden offers a dining experience that reveals culinary surprises amidst a modest setting. Guests have praised the in-house restaurant for delivering delicious meals, particularly highlighting the phenomenal experience some had. The food is described as very good, with water included in the price, providing a considerate touch to the dining package. However, the dinner menu is noted to be somewhat limited, predominantly featuring Asian cuisine, which might require some getting used to for those seeking variety.
Dining at the hotel's associated Thai restaurant is frequently marked as very good, with offerings that rival those of other establishments in Adelboden, providing a satisfying option for guests keen on specific Asian flavors. There's mention of having to venture to another hotel to sample Thai, Indian, or Swiss dishes, which might offer more diversity in terms of menu options.
Although the price-performance ratio at the hotel is viewed as high by some, the overall dinner experience, including breakfast, emerges as delicious, solidifying Hotel Viktoria Eden as a noteworthy choice for travelers seeking culinary delights alongside comfortable lodging in Adelboden.
Rooms
Hotel Viktoria Eden offers rooms that are consistently praised for their cleanliness and spaciousness. Guests appreciate the modern touches and amenities such as kettles and hairdryers provided in the rooms. Many reviews highlight the impressive, panoramic views of Adelboden and the surrounding mountains, often enjoyed from balconies that accompany many of the large rooms. The rooms are generally welcoming, with several guests mentioning how rooms were ready before the official check-in time.
Despite the overall positive feedback, some guests did note that the furnishings and decor are dated, and a few mentioned specific issues like insufficient lighting or unpleasant odors. Additionally, there are occasional reports of rooms being a bit dusty or cool. Nevertheless, the general sentiment is that the rooms are not only spacious and well-equipped but also offer beautiful vistas that enhance the stay at Hotel Viktoria Eden.
Cleanliness
Hotel Viktoria Eden receives praise for its cleanliness, with many guests noting that the rooms are clean, tidy, and inviting. Visitors often highlight the comfortable beds and overall cozy atmosphere. The hotel's friendly and attentive staff contribute to a pleasant stay, and guests appreciate the good breakfast buffet. However, there are mixed sentiments regarding some aspects of the hotel's upkeep. While some guests find overall cleanliness satisfactory, others mention wear and tear, such as stained carpets and worn-out furniture. A few reviews point out issues with bathroom cleanliness, including mold on the ceiling and shower walls, and some dissatisfaction with towel quality. Despite these concerns, many guests find their rooms acceptable and enjoy the spacious accommodations and stunning views offered by the hotel.
Staff
At Hotel Viktoria Eden, guests consistently praise the exceptional quality of the staff. The team is described as friendly, helpful, and professional, with particular mention of their accommodating attitude. Reception and service staff alike receive accolades for their attentiveness and welcoming nature. The hotel seems to foster a warm environment where guests feel genuinely cared for, even highlighting individuals like Guido for creating remarkable experiences. The staff's ability to communicate in multiple languages, such as French, is also appreciated, further enhancing the guest experience. Overall, it's clear that the staff at Hotel Viktoria Eden play a significant role in making stays memorable and pleasant.
Parking
Hotel Viktoria Eden offers a private parking garage option, but guests have shared mixed experiences regarding its practicality and accessibility. The garage, priced at €15, features an elevator, but be mindful that its entryway can accommodate only vehicles without a roof box or excessively tall heights, which may be inconvenient for some travelers. Additionally, the parking spaces are somewhat small, posing a challenge for larger vehicles. The location of this private garage is practical, yet some guests found the access complicated, with no parking available on site despite prior reservations. The nearby public parking garage offers a more budget-friendly option and is situated about 300 meters from the hotel. However, this involves an additional walk, which might be less convenient for those laden with luggage or ski equipment. Guests should be aware that parking at the hotel is not included in the room price, adding extra planning to their stay at Hotel Viktoria Eden.
4 Star
Hotel Viktoria Eden seems to fall short of the expectations typically associated with its four-star rating, according to recent guest reviews. Many visitors feel that the service and facilities do not align with the standards expected of a four-star establishment. The consensus is that the level of service and amenities offered are not commensurate with the hotel’s advertised rating. Despite these concerns, some guests did experience moments of satisfying service, such as the quality of customer service they received in the afternoon. Additionally, a few guests found their stay to be good value for money. It's important for potential visitors to note that the hotel was not available for booking at short notice, as it occasionally may be closed.
No, Hotel Viktoria Eden doesn't have any pool.
Yes, a spa is available at Hotel Viktoria Eden.
Yes, Hotel Viktoria Eden welcomes dogs.
Yes, parking facilities are available at Hotel Viktoria Eden.