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Summary of reviews'Ele Andarax' is well-regarded for its prime location, offering easy access to both the beach and the lively town center, making it a convenient choice for travelers looking to explore Aguadulce and Roquetas del Mar. The hotel’s peaceful ambiance, friendly staff and proximity to various amenities such as bars, restaurants and shops further enhance its appeal. Guests appreciate the clean, spacious rooms often equipped with large balconies featuring scenic sea views. Additionally, the availability of free parking adds to the hotel's convenience.
The breakfast at Ele Andarax receives mixed feedback with many appreciating the delicious and varied offerings while others suggest improvements in quality and variety. Similarly, the dinner buffet is noted for its value and good service, although some guests feel it could benefit from a wider selection and better execution.
Cleanliness is a strong point for 'Ele Andarax' with frequent praise for the meticulous attention given by the friendly cleaning staff. However, during high occupancy, some lapses in cleanliness have been reported. Still, the staff are quick to rectify such issues, often moving guests to different rooms if necessary.
The staff at 'Ele Andarax' consistently earn high marks for their friendliness, helpfulness and professionalism, contributing to positive guest experiences. Notable mentions include specific employees who have gone above and beyond to assist guests during their stay.
While the free Wi-Fi is appreciated, its performance is inconsistent with several guests experiencing slow or unstable connections. The rooftop pool is a popular feature, praised for its stunning views despite its small size and occasional crowding. It’s also noted for being clean and well-maintained, though some guests desire more amenities like shade umbrellas and changing rooms.
Family-friendly amenities are well-received, although the pool may not be ideally suited for vigorous swimming or younger children. Instances of attentive care by staff members, such as purchasing medicated ointment for a guest’s child, highlight the hotel’s commitment to guest well-being.
Parking is another strong point with ample, easily accessible and secure options that add to the overall convenience for guests.
Although the hotel is classified as three-star, many guests feel it falls short of this rating, suggesting that the property would benefit from updates and renovations to meet modern standards. Issues with outdated furniture, uncomfortable mattresses and noise are noted but don't detract substantially from the overall value the hotel provides.
In summary, 'Ele Andarax' offers an affordable and well-located option for travelers with commendable staff and cleanliness, though it could benefit from some updates and improvements in specific areas. Show more
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Categories
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
3-Star Hotel
Hotel with Outdoor Pool
Room Types
Guest Reviews
7.3
Good
Location
Situated in a prime location, Ele Andarax offers visitors the convenience of being close to both the beach and the vibrant town center. Guests often praise the short walk to the beach, taking only 5-10 minutes, though some note the uphill climb can be tiring. The hotel provides easy access to nearby bars, restaurants and shops, making it a practical choice for those wanting to explore Aguadulce and Roquetas del Mar. The peaceful ambiance and friendly staff enhance the overall experience. Additionally, clean rooms, sea views and good transportation links further add to its appeal. With easy parking and a central position, Ele Andarax stands out for its accessibility and comfort, making it an excellent option for travelers seeking a well-located and welcoming stay.
Breakfast
The breakfast offerings at Ele Andarax have elicited a mix of opinions from guests with an emphasis on both its positives and areas for improvement. On the brighter side, many guests found the breakfast to be good, delicious and reasonably priced. Words such as "super," "fantastic," and "excellent" were frequently mentioned, applauding the variety of items like eggs, bacon, assorted breads, pastries and cold cuts. The breakfast buffet was praised for its completeness, offering essentials such as toast, pastries, scrambled eggs, cereals and beverages like juices and coffee. Some highlighted this as a fitting start to the day, appreciating its inclusion in the room price.
However, several guests noted significant shortcomings. A considerable number found the breakfast to be lacking in quality and variety, describing it as basic, repetitive and sometimes of poor quality. Specific grievances included a limited selection of pastries, a lack of fresh fruits and machine-made coffee that failed to impress. The need for more variation and fresher options was a common refrain with some pointing out the absence of lactose-free alternatives and a variety of jams. Despite its affordability, the breakfast sometimes left guests desiring better quality and more diverse options. Complaints also extended to the behavior of some staff during breakfast service.
Overall, while there are commendable aspects of the breakfast at Ele Andarax, there is clear room for enhancements to meet higher standards and guest expectations.
Dinner
Guests at Ele Andarax have mixed experiences with the dinner offerings at the hotel. Positively, many guests appreciate the all-you-can-eat and free buffet dinner options, which include drinks and are available on the terrace. Reviews highlight that the quality of the dinner is good with some mentioning that it provides good value for money. The buffet restaurant itself receives favorable remarks with guests noting the attentive and helpful staff.
However, several guests express concerns about the limited variety and repetitiveness of the buffet offerings, describing them as poorly made and of medium to low quality. There were also comments about the restaurant closing earlier than scheduled, which seemed to cause some frustration. While the overall impression of the dinner is a balance of good quality food and good service, there is notable room for improvement in terms of variety and consistency to better meet guests' expectations.
Rooms
'Ele Andarax' offers rooms that guests frequently describe as spacious, clean and comfortable. Several reviewers appreciated the large room sizes, which can easily accommodate four people and feature amenities such as air conditioning that functions well and large balconies with scenic sea views. The hotel's location is also highly praised for its proximity to the beach, port and various shops, bars and restaurants.
However, some guests noted areas for improvement, particularly the outdated decor and old-fashioned furniture that do not meet modern standards. The lack of in-room refrigerators, hairdryers and limited electrical outlets were also mentioned as drawbacks. Noise was another common issue, especially for rooms facing the main avenue or the inner courtyard. Cleanliness, while generally satisfactory, also saw a few instances of dissatisfaction.
Overall, the rooms at 'Ele Andarax' are viewed as offering good value for money, especially for short stays. They are described as basic but functional with adequate facilities for a comfortable stay despite the building's older age and occasional maintenance concerns.
Beds
Ele Andarax presents a mixed picture when it comes to bed comfort. Some guests have praised the beds as comfortable and capable of providing a good night's sleep. However, a significant number have noted issues with the beds and mattresses. Many found the mattresses to be very hard or too soft to the point of sinking with some even mentioning that the springs poked through, making for an uncomfortable experience. Additionally, the pillows were often described as thin and uncomfortable. Several guests felt that the beds and mattresses did not live up to a three-star standard and a few recommended that the mattresses should be replaced. Because of these varied experiences, potential visitors might want to consider their own preferences for mattress firmness when booking a stay at Ele Andarax.
Cleanliness
Ele Andarax receives a variety of feedback on cleanliness, notably with numerous positive remarks. Many guests find the hotel to be very clean with clean and comfortable rooms that entice positive accommodation experiences. Public areas and facilities such as the pool and comfort areas are praised for their cleanliness. The cleaning staff are frequently noted for their friendliness, excellent service and meticulous attention to detail. Guests often reported clean restrooms and fresh linens, which contribute to the overall cleanliness rating. Despite some negative comments about unclean rooms, including issues with dirty bathrooms and bed linen, most reviews point to clean and spacious rooms with good value for cleanliness. It's acknowledged that during high occupancy, cleaning staff can be stretched, leading to lapses in cleanliness in some rooms. However, the hotel management often responds promptly by switching rooms when necessary. Overall, Ele Andarax maintains a generally good standard of cleanliness, appealing to many travelers seeking a clean and comfortable stay.
Staff
The reviews for the staff at 'Ele Andarax' hotel paint a consistently positive picture. Guests frequently described the staff as very friendly, helpful and kind. The reception staff received specific praise for their welcoming and accommodating nature, often going out of their way to assist guests, including those with disabilities by offering free parking. Customers appreciated the professionalism and attentiveness across all departments, from receptionists to cleaning staff and waiters.
Guests highlighted the exceptional quality of customer service with mentions of the staff's willingness to help and their polite demeanor. Some individuals, like animator Manu and receptionist Daniel, were singled out for their exceptional service. Moreover, the positive attitude and personalized attention were recurrent themes, contributing significantly to a pleasant stay.
However, there were a few isolated comments indicating that dealing with the staff could be tiring. Nevertheless, the overwhelming majority of feedback reflected satisfaction, noting the pleasant and super-attentive nature of the employees. The overall affirmation is that 'Ele Andarax' offers good value for money, primarily due to its outstanding and attentive staff.
Wi-Fi
While the Wi-Fi at 'Ele Andarax' hotel has its ups and downs, users have found both positive and negative aspects of the service. On one hand, some guests appreciated the bonus of free Wi-Fi, particularly highlighting that it worked for them and was good given the location. A few comments also mentioned that the good atmosphere of the place was partly due to the excellent Wi-Fi signal.
However, there are several areas where the Wi-Fi could improve. Many guests reported the Wi-Fi was slow, unstable or completely useless with some unable to access data at all. There were instances of a very weak signal and in some cases, the Wi-Fi didn't work at all, possibly due to overload. Despite these issues, the hotel provides free Wi-Fi, which remains a notable convenience for visitors.
Pool
Ele Andarax's rooftop pool stands out as one of its most talked-about features in guest reviews. Located on the upper floor, the pool offers spectacular views of the sea, making it a favored spot for relaxation after a day at the beach. Despite its small size, which can make it feel crowded, many guests find it adequate for cooling off and enjoying the scenic surroundings.
The area around the pool is clean and well-maintained, although the absence of shade umbrellas and changing room facilities has been noted. Guests appreciate the peaceful atmosphere, especially when the pool isn’t crowded, allowing for a more enjoyable experience. While some reviews mention that the pool could use some updates, particularly the old flooring, the rooftop setting and stunning vistas continue to draw positive feedback.
For families, the pool may not be ideally suited as it doesn’t cater well to children and its size limits more vigorous swimming. Moreover, the pool has specific operating hours and is only open seasonally between Easter and October, yet its strategic location and the ambiance provided make it a highlight for many visitors to Ele Andarax.
Parking
When considering a stay at Ele Andarax, guests will be pleased with the convenient and free parking options available. The hotel offers a large private garage that is secure and easy to access directly from the hotel premises. Additionally, there is an underground car park providing ample space, making it easy and stress-free for guests to park their vehicles.
The parking area around the hotel is described as very good with plenty of available spaces. Guests have noted that although parking is typically easy to find, it can sometimes take a bit of time. There are also free parking spots around the hotel and parking nearby without any major issues.
Being located in an area where you can walk everywhere adds to the convenience and the free, full-time parking is a bonus as guests don't have to worry about extra charges for parking their cars. Overall, parking at Ele Andarax is comfortable, easily accessible and highly recommended by previous guests.
Family
Ele Andarax stands as a family-friendly destination with numerous amenities tailored for a delightful family vacation. The hotel offers child-friendly family rooms, making it a great choice for those traveling with children. The atmosphere is mostly peaceful, providing a relaxing environment conducive to family bonding.
Guests appreciated the consistent availability of family pool time, even though the pool area could often be busy due to its popularity among families. It's noted that while the pool isn't specifically adapted for kids, there is a baby pool available, although some guests felt it wasn't ideal for younger children.
One instance of particularly attentive care involved the staff purchasing medicated ointment for a guest's sick child, highlighting the hotel's commitment to guest well-being. Despite some noise issues attributed to the all-inclusive nature of the stays, which attracts many families, Ele Andarax remains a recommended option for family getaways.
3 Star
Ele Andarax is an economical choice and categorized as a three-star hotel, but guests frequently comment that it feels more like a two-star establishment. Most reviews highlight that the hotel needs significant renovation to meet the expected standards of its rating. The furniture throughout the property is noted to be very old, which detracts from the overall experience. Additionally, issues such as a terrace door that doesn't close properly contribute to the noise levels from the main street, further affecting comfort. While Ele Andarax is inexpensive, it does not exhibit the luxury or quality typically associated with a three-star facility and often seems more akin to a hostel. Ultimately, while it's acceptable for its category, it clearly lacks the modern amenities and updated condition that would allow it to truly fulfill its three-star promise.
Outdoor Pool
The rooftop pool at 'Ele Andarax' is a highlight, offering stunning views that add to the overall experience. The pool is suitable for children, making it a good choice for families. However, some guests have noted that it appears smaller in reality than in online photos and the pool area can become crowded. The water temperature may not always be warm and there have been mentions of smoking by the poolside. While it serves its purpose, the pool is described as a bit old for a hotel of this size.
Yes, Ele Andarax has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Ele Andarax.
No, Ele Andarax doesn't allow dogs.
Yes, parking facilities are available at Ele Andarax.