Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsHotel Am Schloss Ahrensburg is highly regarded for its exceptional location, nestled in the heart of Ahrensburg with notable landmarks such as Ahrensburg Castle, the park and the city center within walking distance. The serene environment offers a perfect balance of centrality and tranquility. Its proximity to the train station, just about 1 km away, coupled with easy access to major routes like the A1 highway makes it a prime choice for travelers looking to explore Hamburg and surrounding areas. The hotel is also appreciated for its convenient parking options, ameliorating the travel experience further.
The breakfast experience at the hotel is particularly noteworthy, receiving high praise for its quality, variety and presentation. Guests enjoy a lavish buffet featuring both hot and cold options, including a pancake maker and an electric orange juicer. Despite some calls for improvement in vegetarian options, the overall feedback highlights a sumptuous and enjoyable breakfast offering. Dinner at the on-site restaurant is equally acclaimed with guests commending the deliciously prepared meals and the elegant ambiance. The restaurant's aesthetic appeal and the selection of wines enhance an already delightful culinary experience.
The accommodation at Hotel Am Schloss Ahrensburg receives mixed but generally positive reviews. The rooms are praised for their cleanliness, modern aesthetics and spaciousness. Many guests appreciate features such as large bathrooms, comfortable beds and pleasant layouts. However, rooms in the older part of the hotel are occasionally deemed small or outdated. Noteworthy is the high standard of cleanliness throughout the hotel, underscoring the meticulous care taken by the housekeeping staff.
The staff at Hotel Am Schloss Ahrensburg earn consistent accolades for their friendliness, attentiveness and professionalism. Guests appreciate the efficient and welcoming service provided by the reception team, contributing to a smooth and enjoyable stay. The staff's readiness to accommodate specific requests and resolve issues promptly further underscores their commitment to excellent service.
For families, the hotel offers a welcoming atmosphere with spacious apartments and amenities tailored to young children, such as baby beds and nearby playgrounds. Pet-friendly facilities are also a highlight with special provisions like dog beds, bowls and treats, ensuring that canine guests are just as comfortable as their human counterparts.
Business travelers find Hotel Am Schloss Ahrensburg a suitable choice, appreciating the clean, spacious rooms equipped with workspaces, reliable Wi-Fi and meeting areas. The hotel offers amenities and services that cater well to both short and extended business stays, balancing comfort with practicality.
Overall, Hotel Am Schloss Ahrensburg stands out as a commendable three-star establishment, widely appreciated for its strategic location, high-quality dining experiences, excellent service from a friendly staff and a clean, welcoming environment. The hotel's mix of modern amenities and thoughtful touches creates a pleasant and memorable stay for all guests. Show more
Read review summaries for all categories
Categories
Dog Friendly Hotel
Located in Ahrensburg, this hotel is dog-friendly. Its location offers opportunities for walks and outdoor activities with pets.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Hotel with Parking
3-Star Hotel
Room Types
Standard Single RoomA modern and warmly furnished room. A complimentary bottle of mineral water is provided. Some have a French balcony.
Standard Double RoomThis is a modern and warmly decorated room. A complimentary bottle of mineral water is provided. This room faces a busy street.
Comfort Double RoomA modern and warmly furnished room. A complimentary bottle of mineral water is provided. Some have a French balcony.
This quiet room faces the garden.
Standard ApartmentThis apartment includes 1 living room, 1 separate bedroom and 1 bathroom with a bath or a shower and free toiletries. The apartment's kitchen, which has a refrigerator and kitchenware, is available for cooking and storing food. The apartment offers a flat-screen TV with satellite channels, a washing machine, a wardrobe, heating as well as garden views. The unit has 1 bed.
Deluxe ApartmentThis spacious apartment is comprised of 1 living room, 2 separate bedrooms and 1 bathroom with a bath or a shower and free toiletries. The apartment's kitchen, which features a refrigerator and kitchenware, is available for cooking and storing food. Featuring a balcony with garden views, this apartment also offers a washing machine and a flat-screen TV with satellite channels. The unit offers 3 beds.
Family RoomThis family room has a flat-screen TV.
Junior SuiteThe suite has 1 bedroom and 1 bathroom with a bath and free toiletries. The suite features a flat-screen TV with satellite channels, a coffee machine, a wardrobe, a carpeted floor as well as garden views. The unit has 1 bed.
Guest Reviews
8.2
Very Good
Location
Hotel Am Schloss Ahrensburg boasts an exceptionally favorable location, highly regarded by guests for its centrality and convenience. The hotel is situated in the heart of Ahrensburg with all significant landmarks, including the charming Ahrensburg Castle, the park and the city center within walking distance. Despite its central positioning, guests appreciate the serene and quiet environment of the hotel, making it an ideal getaway.
The proximity to the train station, approximately 1 km away, allows for easy access to Hamburg, enhancing the travel experience. Guests have highlighted that the hotel's surroundings are not only beautiful but also easily accessible from major routes such as the A1 highway.
In addition to the prime location, the hotel offers excellent amenities such as ample parking, a very good breakfast buffet and friendly, helpful staff. The furnishings are modern and well-maintained and the hotel atmosphere is described as cozy and clean. Visitors particularly enjoy the effortless access to shops, restaurants and public transportation, enhancing the convenience of their stay.
Overall, the strategic location near notable attractions paired with commendable hospitality services, make Hotel Am Schloss Ahrensburg a favored choice among travelers.
Breakfast
The breakfast at Hotel Am Schloss Ahrensburg consistently receives high praise from guests for its quality, variety and presentation. Phrases such as "superb breakfast," "great selection," and "first class" underscore the overall satisfaction. Many guests highlighted the extensive and beautifully arranged buffet, noting it as rich, diverse and balanced. The breakfast includes both hot and cold options with features such as a pancake maker and an electric orange juicer adding to the appeal.
While some reviews mentioned room for improvement, particularly for vegetarian options, the majority found the offerings plentiful and delicious. Specific mentions of tasty scrambled eggs, excellent coffee and a generous array of regional selections reflect the attention to culinary detail. Overall, guests are generally delighted with the breakfast experience, emphasizing it as one of the hotel's standout features.
Dinner
Hotel Am Schloss Ahrensburg boasts a highly praised dining experience, garnering numerous accolades for its on-site restaurant. Guests frequently commend the delicious dinners and the overall quality of the food, describing it as fantastic, excellent and beautifully arranged. The restaurant's varied and appealing menu, complemented by a good selection of open wines, ensures a delightful culinary experience. Diners appreciate the modern and aesthetically pleasing ambiance with many enjoying the option of outdoor seating.
Evening offerings extend beyond just food; the hotel's cocktails have been noted as delicious and the bar service is lauded for its perfection. Though the restaurant may close a bit early for some, the swift service and consistently great cuisine make up for it. Breakfast at the hotel also receives high marks, often described as a dream, further enriching the overall dining experience. Despite a few isolated comments about the food not meeting expectations, the consensus remains firmly positive.
In summary, the restaurant at Hotel Am Schloss Ahrensburg stands out as a key highlight, providing delicious and varied dining options in a modern, attractive setting with top-notch service to match.
Rooms
Hotel Am Schloss Ahrensburg offers a mix of experiences regarding its accommodations. The rooms are generally praised for their cleanliness, modern aesthetics and tasteful decoration. Many visitors appreciated the spaciousness and comfort of the rooms, often highlighting features such as modern furnishings, large bathrooms, good-size beds and pleasant room layouts. Several rooms also come with balconies or terraces, providing a nice view and additional quiet space.
However, not all rooms are consistent in quality. Some guests indicated that certain rooms, especially in the older part of the hotel, were small, outdated or lacked sufficient furnishings like wardrobes. Noise from the street can be an issue for some rooms and a few had issues like leaky showers, temperature regulation problems or even mold in the bathrooms.
On the upside, rooms in newer sections or recently renovated areas received high marks for their modern amenities and cozy design. The hotel's cleanliness standards are frequently mentioned as excellent and soundproofing in well-chosen rooms is effective. Despite the variety in room quality, the overall ambiance of Hotel Am Schloss Ahrensburg is comfortable and welcoming, set within a beautiful and centrally located environment.
Beds
Hotel Am Schloss Ahrensburg receives mixed reviews regarding its beds, though the feedback leans towards the positive. Most guests found the beds comfortable and cozy with some describing them as very comfortable or even excellent. The mattresses were generally liked, often described as good and supportive, despite a few guests finding them too soft or even completely worn-out. Concerns were raised about the height of the pillows, some being too high or too fluffy, which affected sleep quality for a few visitors.
Certain rooms had beds comprising two single units on wheels, which made sleeping less pleasant for some. A few comments noted sagging mattresses and beds being narrow and short. These issues detracted from the otherwise positive bedding experience. Bedding quality was another minor point of contention with some guests mentioning that the bedspread and duvet cover could have been cleaner or more pleasant.
Despite these occasional drawbacks, the beds at Hotel Am Schloss Ahrensburg contribute to a generally comfortable and restful stay, paired with modern and appealing room furnishings.
Cleanliness
Hotel Am Schloss Ahrensburg consistently impresses guests with its high standards of cleanliness. Visitors frequently highlight the pristine condition of the rooms and bathrooms, often describing the accommodation as spotless, immaculate and exceptionally clean. The hotel itself, along with its facilities, maintains a high level of tidiness with many reviews noting everything as being clean and beautifully decorated. Although some areas, like carpeted floors and certain aspects of housekeeping, were mentioned as potential areas for improvement, the overall cleanliness of the hotel garners widespread praise. Staff friendliness and helpfulness also contribute positively to the guests' experience, underscoring the clean and welcoming environment of this modern, well-kept hotel.
Staff
Hotel Am Schloss Ahrensburg is widely praised for its exceptional staff, making a significant positive impression on its guests. The reviews consistently highlight the friendliness, attentiveness and professionalism of the hotel's team. Guests appreciate the exceptionally nice, friendly and helpful service provided throughout their stay.
The reception staff particularly stand out for being welcoming and efficient, ensuring a smooth check-in process. The hotel's service-oriented approach is evident with staff being available 24 hours to meet guest needs. The ability to accommodate specific booking wishes and quickly resolve issues further underscores the team's commitment to excellent service.
Despite a few mentions of less enthusiastic interactions, the overall sentiment remains highly favorable, emphasizing courteous, competent and charming staff members. The consistently friendly, polite and supportive attitude of the staff enhances the overall guest experience, creating a warm and welcoming environment.
In summary, Hotel Am Schloss Ahrensburg boasts a team that is not only friendly and attentive but also highly competent and accommodating, ensuring a pleasant and memorable stay for their guests.
Wi-Fi
Hotel Am Schloss Ahrensburg offers a range of experiences with its Wi-Fi service. Guests generally acknowledge the presence of free Wi-Fi and good connectivity has been reported, especially in the public areas of the hotel. There are mentions of high-speed Wi-Fi and excellent Wi-Fi, indicating that some guests had positive experiences with the internet service. Despite these positive aspects, several reviews highlight significant issues with the Wi-Fi, particularly in the rooms. Criticisms include slow to unusable speeds, poor connectivity and instances where the Wi-Fi did not work at all. The overall quality of Wi-Fi seems to vary based on location within the hotel with more reliable service available in common areas.
Parking
Hotel Am Schloss Ahrensburg offers various parking options that cater to different guest needs. The underground garage provides a secure and convenient parking solution, described as video-surveilled and safe. Even though the garage's height limit is 1.95 meters, there are generally enough spaces available. The parking garage is noted to be somewhat narrow and can be very tight, making it challenging for larger vehicles.
Guests appreciate the plentiful parking spaces and find the parking facilities both good and convenient. For those looking for cost-effective options, free parking is available behind the hotel and also free on weekends, while securing a spot in the underground garage involves a fee ranging from €8-10 per night. Despite some reviews mentioning high parking prices and limited spots, the overall sentiment leans towards satisfaction with the parking amenities provided.
Family
Hotel Am Schloss Ahrensburg consistently receives positive reviews for its family-oriented services and amenities. Families appreciate the friendly family atmosphere and the spacious, well-equipped apartments that are perfect for group stays. Guests highlight its ideal location for a family visit and the convenience of having a baby bed readily available, making it an excellent choice for those traveling with young children. The hotel thoughtfully provides pet amenities like dog beds and treats, demonstrating its inclusive approach to family stays.
A standout feature is the ample activities for children, including a nearby playground, which keeps the little ones entertained. The hotel’s environment is tailored for families, ensuring a comfortable and enjoyable stay for all members. Reviewers note the free water provided in place of daily cleaning as a welcome touch. The family rooms are noted to be particularly suitable when situated at the back for added comfort.
Overall, the hotel is highly recommended for families, providing a top-notch accommodation experience with a family-friendly service that caters to both relaxation and fun.
3 Star
Hotel Am Schloss Ahrensburg is generally praised as a solid three-star establishment, characterized by friendly service and decent facilities. It offers a comfortable stay in a convenient location, meeting expectations for its star rating. While the amenities reflect its three-star status adequately, some guests felt that the room prices were a bit high, making the value for money somewhat debatable. Despite the cost concerns, the hotel is recognized for providing good service within its rating category.
Business
Hotel Am Schloss Ahrensburg appears to be a favorable choice for business travelers. Reviews highlight its suitability and appeal as a great option for business trips and meetings. The facilities and services are tailored to business needs, offering clean and spacious rooms with dedicated workspaces. Guests appreciate the working outlets, reliable WiFi and helpful staff. The hotel provides adequate meeting areas and is deemed ideal for both short and extended business stays. Affordable pricing further enhances its attractiveness for business travelers.
Dog Friendly
Hotel Am Schloss Ahrensburg is renowned for its dog-friendly facilities and services, offering a warm and attentive welcome to canine guests. Guests consistently note the care taken to ensure a comfortable stay for their pets with the provision of cozy blankets, drinking and feeding bowls and special treats. Rooms are meticulously cleaned, ensuring no remnants from previous furry visitors. Upon arrival, dogs are often greeted with dedicated amenities such as a dog bed, water bowl and treats, sometimes accompanied by a charming message like "Herzlich Wuffkommen" on a mat. The hotel staff is noted for being exceptionally attentive to the needs of traveling dogs, making sure all special requests are met. Overall, Hotel Am Schloss Ahrensburg stands out for its thoughtful and comprehensive approach to making every four-legged guest feel right at home.
No, Hotel Am Schloss Ahrensburg doesn't have any pool.
No, a spa isn't available at Hotel Am Schloss Ahrensburg.
Yes, Hotel Am Schloss Ahrensburg welcomes dogs.
Yes, parking facilities are available at Hotel Am Schloss Ahrensburg.
No, Hotel Am Schloss Ahrensburg doesn't have a gym.