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Summary of reviewsHoliday Inn Express & Suites Aiken by IHG garners widespread acclaim for its exceptional features and services, making it a preferred choice for travelers visiting Aiken, South Carolina. Its strategic location offers a tranquil retreat just outside the city center, yet remains conveniently close to key attractions, dining options, and major roads, facilitating convenient exploration of the area.
Guests frequently praise the hotel for its hearty breakfast offerings, which consist of a diverse spread of both hot and continental options. The quality and freshness of the meals are consistently noted, enhanced by the attentive and friendly service provided by the breakfast staff. The positive dining experience sets an excellent tone for guests' days.
Accommodations at the hotel are a highlight, with guests routinely complimenting the spacious, clean, and modern rooms. The decor, alongside the immaculate condition of both guest rooms and common areas, contributes to an inviting environment. The comfort of the bedding is often emphasized, with beds and pillows described as exceptionally cozy, ensuring a restful stay. The king suites, with additional amenities like mini kitchens, add an extra layer of convenience.
The hotel distinguishes itself with a remarkable level of cleanliness across its premises, from rooms to public areas, which underscores the property's modern and well-maintained appeal. Guests consistently laud the hotel's spotless conditions, noting the high standards of hygiene maintained throughout their stay.
The staff at the Holiday Inn Express & Suites Aiken also plays a crucial role in its positive reputation. Featuring prominently in reviews, the staff is celebrated for their friendliness, professionalism, and willingness to go above and beyond for guests. This supportive environment, coupled with efficient services and personalized touches like a manager's reception, enhances the overall guest experience.
Overall, Holiday Inn Express & Suites Aiken by IHG is highly recommended by guests for its blend of comfort, cleanliness, outstanding service, and strategic location, making it an excellent choice for both business and leisure travelers seeking a relaxing and convenient stay in Aiken. Show more
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Categories
Family Friendly Hotel
This hotel offers a seasonal outdoor pool and complimentary breakfast. The modern facilities, spacious rooms, and convenient location near local attractions make it a great choice for families.
Hotel with Swimming Pool
The hotel features a seasonal outdoor swimming pool. It also offers express check-in/check-out services and complimentary breakfast. Guest reviews praise the hotel's views from the pool area.
Outdoor Pool
Business Hotel
The Holiday Inn Express & Suites Aiken provides modern amenities suitable for business travelers, including a business center and proximity to major businesses like Savannah River Site. It also features a fitness center and complimentary breakfast.
Accessible Hotel
This hotel has accessible rooms and features accessibility in various public areas including the hotel entrance, registration area, restaurant seating, and business center. The pool is ADA/wheelchair accessible, and elevators are ADA compliant. Specific accessible room types with accessible tubs and communication features are available.
Hotel with Gym
This hotel features a large, modern fitness center, providing guests with comprehensive workout facilities. It also has an outdoor pool.
The hotel includes a seasonal outdoor swimming pool. It also provides express check-in and check-out and non-smoking rooms.
Hotel for Honeymoon
Romantic Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No This may change in the near future
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception Also use app and touchscreen
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 12 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? No
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, other limit 2 per car
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Other limitations No hours are always 24
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
AHLA Safe Stay initiative
IHG Clean Promise
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Self Serve Coffee, Daily Housekeeping, Buffet Breakfast
Has the hotel closed during the pandemic? No
Answers last updated by Holiday Inn Express & Suites Aiken by IHG
Queen Room with Two Queen Beds - Hearing Accessible/Non-SmokingA microwave, small refrigerator, and tea- and coffee-making facilities are included in this accessible room. A flat-screen cable TV and a desk are also featured.
Standard Queen Room with Two Queen Beds and Mobility Accessible TubA microwave, small refrigerator, and tea- and coffee-making facilities are included in this accessible room. A flat-screen cable TV and a desk are also featured.
One-Bedroom SuiteA flat-screen cable TV, sofa bed, and desk are featured in this suite. A microwave, small refrigerator, and tea- and coffee-making facilities are also included.
Standard King Room with Mobility Accessible TubA microwave, small refrigerator, and tea- and coffee-making facilities are included in this accessible room. A flat-screen cable TV and a desk are also featured.
King Room - Hearing AccessibleA microwave, small refrigerator, and tea- and coffee-making facilities are included in this accessible room. A flat-screen cable TV and a desk are also featured.
Standard King RoomA microwave, small refrigerator, and tea- and coffee-making facilities are included in this room. A flat-screen cable TV and a desk are also featured.
King SuiteA flat-screen cable TV, sofa bed, and desk are featured in this suite. A microwave, small refrigerator, and tea- and coffee-making facilities are also included.
Standard Room with Two Queen BedsA microwave, small refrigerator, and tea- and coffee-making facilities are included in this room. A flat-screen cable TV and a desk are also featured.
Standard RoomThe spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a bath or a shower and a hairdryer. This double room features heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Suite - Hearing Accessible - Non-SmokingThe unit has 1 bed.
King Suite - Disability AccessThe unit offers 1 bed.
One-Bedroom Suite with Tub - Mobility AccessibleThe unit offers 1 bed.
Suite - Hearing Accessible - Non-SmokingThe unit has 2 beds.
Standard King Room with Mobility Accessible Roll-In ShowerThe unit has 1 bed.
Guest Reviews
8.9
Excellent
Location
Holiday Inn Express & Suites Aiken by IHG is praised for its strategic location, making it an excellent choice for travelers visiting Aiken, South Carolina. Nestled just outside the bustling city center, the hotel offers guests a quiet and peaceful retreat while keeping them conveniently near popular attractions and events. Its proximity to major roads ensures easy access and a smooth journey to various destinations. Guests appreciate being close to a variety of reasonably priced restaurants and stores, as well as points of interest like Citizens Park. The location facilitates an easy exploration of Aiken, providing a central base without the hassle of heavy traffic. Despite being away from the city's hustle and bustle, the hotel still maintains great connectivity to downtown and its vibrant dining scene. With its spacious, clean, and comfortable rooms, as well as a good breakfast offering, it stands as a superbly positioned choice for both family events and leisurely vacations.
Breakfast
The breakfast experience at Holiday Inn Express & Suites Aiken by IHG generally received favorable reviews from guests. Many visitors praised the breakfast offerings, highlighting the variety and quality of hot options available, which were appreciated by those looking to kickstart their day with a substantial meal. The presence of continental selections, healthy choices, and a hot breakfast buffet were considered delightful bonuses by numerous guests. The food was consistently described as fresh and tasty, with several guests commenting on its excellence and deliciousness. Additionally, the breakfast service was often commended, with staff being described as helpful and friendly, ensuring the meal was well stocked and maintained throughout the morning. While a few reviews noted a lack or minimal variety, the overall sentiment regarding breakfast was positive, making it a crucial aspect of a pleasant stay for many at the hotel.
Rooms
Travelers visiting Aiken, South Carolina, will find the Holiday Inn Express & Suites Aiken by IHG a delightful choice for accommodation. Guests repeatedly praise the hotel for its immaculate and spacious rooms, providing a sense of freshness and modernity that is often attributed to its relatively new status. The rooms stand out for their cleanliness, comfort, and attractive decor, with many guests noting that they were precisely what was needed for a restful night after a long day.
A significant highlight is the comfort level of the beds and pillows, consistently regarded as highly comfortable, contributing to a peaceful night’s sleep. Some reviews particularly commend the king suites for their space and amenities, including mini kitchens, adding a touch of home-like convenience.
Guests appreciate the quiet atmosphere, allowing for undisturbed rest, and the modern bathrooms enhance the contemporary feel of the rooms. The absence of any unpleasant odors often found in older hotels further underscores the newness and appeal of the accommodations. Additionally, the hotel’s common areas, such as a spacious lobby and dining lounge, add to the overall welcoming ambiance.
Overall, the combination of clean and spacious rooms, comfortable bedding, and modern facilities make the Holiday Inn Express & Suites Aiken an excellent choice for travelers seeking comfort and tranquility at a reasonable price.
Beds
The beds at the Holiday Inn Express & Suites Aiken by IHG are a standout feature for many guests, who consistently describe them as comfortable and inviting. The mattresses and sheets receive high praise, contributing to a restful sleep environment. Guests have noted various bed sizes, including the California King, all maintaining a high standard of comfort. Positive remarks often emphasize the comfort level of both the beds and pillows, with some visitors specifically mentioning the beds among the most comfortable they have ever slept in. Overall, the hotel succeeds in providing a cozy and inviting atmosphere through its well-regarded bedding.
Cleanliness
Nestled in Aiken, the Holiday Inn Express & Suites by IHG boasts an exceptional level of cleanliness that leaves guests thoroughly impressed. Across the board, visitors consistently mention the pristine conditions of this hotel, highlighting both its spotless rooms and the well-maintained general areas. The hotel earns praise for its immaculate and modern facilities, ensuring a comfortable stay with tidy and spacious spaces, from the breakfast room to individual guest rooms. Guests frequently note that both the rooms and showers meet high standards of hygiene, with comfortable beds adding to the overall appeal. Furthermore, the hotel environment is described as cozy and inviting, where quality amenities complement the cleanliness. Overall, the combination of a super clean environment and a friendly, professional staff makes for a seamless experience without any complaints, setting a high benchmark for travelers seeking cleanliness and comfort.
Staff
Holiday Inn Express & Suites Aiken by IHG is renowned for its exceptional staff, often highlighted by guests for their friendliness and helpful nature. Visitors consistently find the staff to be welcoming and professional, contributing significantly to a pleasant stay. The check-in process is frequently praised for its efficiency, with personnel offering assistance from arrival to departure. Guests appreciate the above-and-beyond attitude of the team, often describing them as super friendly and attentive.
The hotel environment is complemented by the accommodating staff, who are instrumental in ensuring the property remains clean and inviting. It’s clear that employees take pleasure in their roles, creating a welcoming atmosphere and making guests feel cherished. Personalized touches, such as an impressive manager's reception featuring wine and beer, further enhance the guest experience.
Overall, the staff at this hotel are frequently described as exceptional, consistently making stays memorable through their warmth, professionalism, and eagerness to assist. This dedication to service not only reflects positively on individual experiences but also elevates the overall reputation of the Holiday Inn Express & Suites Aiken.
Yes, Holiday Inn Express & Suites Aiken by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Holiday Inn Express & Suites Aiken by IHG.
No, Holiday Inn Express & Suites Aiken by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express & Suites Aiken by IHG.
Yes, Holiday Inn Express & Suites Aiken by IHG has a gym. For more information, read the answers to the Gym questionnaire