thecamp Hôtel & Lodges - Aix en Provence
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Summary of reviewsThecamp Hôtel & Lodges - Aix en Provence has earned positive reviews in several key areas, making it an attractive option for travelers seeking a tranquil and scenic retreat near Aix-en-Provence.
The hotel's location is a significant highlight. Set in a serene pine forest just 20 minutes from Aix-en-Provence, thecamp offers a peaceful countryside experience while still being conveniently close to city amenities, thanks in part to its proximity to the TGV train station. The environment is ideal for nature lovers and those who value quietness and scenic beauty, making it a suitable base for exploring the broader Provençal region.
Guests frequently praise the breakfast offerings for their quality and variety. Described as hearty and substantial, the breakfast buffet includes fresh, carefully prepared sweet and savory options. The friendly and welcoming staff enhance the breakfast experience, which many guests consider a fantastic start to the day. However, there are occasional mentions of the need for more variety and better organization.
The rooms receive commendations for their spaciousness, comfort and modern design. Guests find the accommodations clean, well-equipped and family-friendly with practical furnishings and amenities like air conditioning and kitchenettes. Despite minor criticisms such as limited natural light and storage issues, the overall feedback is favorable, highlighting the comfort, cleanliness and peaceful ambiance.
Cleanliness throughout the hotel is generally well-regarded. The rooms and common areas are often described as spotless with well-maintained facilities and green spaces. However, there are occasional concerns about inconsistent cleaning standards and outside maintenance, such as cigarette butts and litter.
The staff at thecamp Hôtel & Lodges consistently receive high praise for their friendliness, helpfulness and professionalism. Guests note the staff's dedication to providing excellent service, from efficient check-ins to maintaining cleanliness and offering helpful advice. Despite minor issues with understaffing and language barriers, the staff's warm hospitality significantly enhances the guest experience.
Opinions on the hotel's dining options are mixed. The lack of an on-site restaurant or bar can be inconvenient, especially for evening meals. While the hotel offers a self-service fridge and vending machine, these may not meet all guests' expectations. Most visitors need to drive out for dinner due to the absence of comprehensive meal services on-site.
The wifi service at the hotel is generally praised for its speed and reliability, though some guests experienced occasional connectivity issues. The availability of USB charging options in the rooms is a notable convenience.
The hotel's gym and pool also receive positive feedback. The gym is well-equipped and pleasant, contributing to a satisfying workout experience. The eco-friendly pool, offering natural, chemical-free water and scenic surroundings, is appreciated despite some maintenance challenges like algae and a slippery floor.
Finally, the parking facilities are another strong point, providing ample, free and secure parking options, including charging stations for electric vehicles. While there are minor issues with unmarked spaces and blocked EV spots, the overall consensus is positive.
In summary, thecamp Hôtel & Lodges - Aix en Provence stands out for its beautiful and tranquil location, excellent breakfast, comfortable and clean rooms and exceptional staff. While the lack of evening dining options and occasional maintenance issues are noted, the hotel's numerous positive attributes make it a commendable choice for a peaceful and enjoyable stay.
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The hotel's location is a significant highlight. Set in a serene pine forest just 20 minutes from Aix-en-Provence, thecamp offers a peaceful countryside experience while still being conveniently close to city amenities, thanks in part to its proximity to the TGV train station. The environment is ideal for nature lovers and those who value quietness and scenic beauty, making it a suitable base for exploring the broader Provençal region.
Guests frequently praise the breakfast offerings for their quality and variety. Described as hearty and substantial, the breakfast buffet includes fresh, carefully prepared sweet and savory options. The friendly and welcoming staff enhance the breakfast experience, which many guests consider a fantastic start to the day. However, there are occasional mentions of the need for more variety and better organization.
The rooms receive commendations for their spaciousness, comfort and modern design. Guests find the accommodations clean, well-equipped and family-friendly with practical furnishings and amenities like air conditioning and kitchenettes. Despite minor criticisms such as limited natural light and storage issues, the overall feedback is favorable, highlighting the comfort, cleanliness and peaceful ambiance.
Cleanliness throughout the hotel is generally well-regarded. The rooms and common areas are often described as spotless with well-maintained facilities and green spaces. However, there are occasional concerns about inconsistent cleaning standards and outside maintenance, such as cigarette butts and litter.
The staff at thecamp Hôtel & Lodges consistently receive high praise for their friendliness, helpfulness and professionalism. Guests note the staff's dedication to providing excellent service, from efficient check-ins to maintaining cleanliness and offering helpful advice. Despite minor issues with understaffing and language barriers, the staff's warm hospitality significantly enhances the guest experience.
Opinions on the hotel's dining options are mixed. The lack of an on-site restaurant or bar can be inconvenient, especially for evening meals. While the hotel offers a self-service fridge and vending machine, these may not meet all guests' expectations. Most visitors need to drive out for dinner due to the absence of comprehensive meal services on-site.
The wifi service at the hotel is generally praised for its speed and reliability, though some guests experienced occasional connectivity issues. The availability of USB charging options in the rooms is a notable convenience.
The hotel's gym and pool also receive positive feedback. The gym is well-equipped and pleasant, contributing to a satisfying workout experience. The eco-friendly pool, offering natural, chemical-free water and scenic surroundings, is appreciated despite some maintenance challenges like algae and a slippery floor.
Finally, the parking facilities are another strong point, providing ample, free and secure parking options, including charging stations for electric vehicles. While there are minor issues with unmarked spaces and blocked EV spots, the overall consensus is positive.
In summary, thecamp Hôtel & Lodges - Aix en Provence stands out for its beautiful and tranquil location, excellent breakfast, comfortable and clean rooms and exceptional staff. While the lack of evening dining options and occasional maintenance issues are noted, the hotel's numerous positive attributes make it a commendable choice for a peaceful and enjoyable stay.
Hotel near Golf Courses
Situated in the Technopôle de l'Arbois area, this modern hotel offers good road connections to nearby golf courses, including Golf La Cabre d'Or in Cabriès. It provides a contemporary stay for golf travelers.
Hotel Taking Steps Towards Sustainability
This hotel is certified "Mediterranean Sustainable Building" and is located within an eco-responsible site. The smart building design manages resources efficiently, combining technology with environmental respect.
Hotel with Swimming Pool
This hotel features a seasonal outdoor swimming pool and a fitness center. It offers a natural, chemical-free water pool and a stunning view of Sainte Victoire mountain.
Outdoor Pool
Hotel with Parking
This hotel is listed as having parking available. Specific details about the type or cost of parking were not available in the provided information.
EV charging stations
Accessible Hotel
This hotel offers wheelchair-accessible facilities and accessible rooms. An elevator is available, and the hotel is noted for its accessible location.
Hotel with Gym
This hotel has a well-equipped gym, gymnasium, sports field and pool. The gym is large and enjoyable with friendly staff.
Hotel with EV Charging Stations
This hotel offers electric vehicle charging stations as part of their amenities. Guests appreciate the presence of these chargers, noting that they are available and free to use. The hotel also provides secure parking with specific spots designated for EV charging.
3-Star Hotel
This hotel offers breakfast options and has a good review score. It features a seasonal outdoor swimming pool, free private parking, a fitness center and a garden.
Hotel with Outdoor Pool
Thecamp Hôtel & Lodges offers a seasonal outdoor pool, described as a 24m x 6m pool surrounded by greenery. This provides an ideal setting for relaxation and revitalization under the sun.
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Hotel for Yoga
Guest Reviews
Located just 20 minutes from Aix-en-Provence, thecamp Hôtel & Lodges offers a unique blend of tranquility and convenience. Nestled in the heart of a beautiful pine forest, this hotel boasts a serene, countryside setting that is perfect for those seeking a peaceful retreat. The natural environment provides a picturesque backdrop, ideal for morning walks or sunset views.
Although it is somewhat remote and away from the hustle and bustle of the city, the hotel’s quiet location ensures a restful night's sleep. The proximity to the TGV train station makes it accessible, while the surrounding green spaces offer ample opportunities for relaxation and recreation. The hotel's innovative design and strategic placement make it an excellent base for exploring Aix-en-Provence, Marseille and the broader Provençal region.
Well-suited for travelers with cars, thecamp Hôtel & Lodges is an exceptional choice for those who prioritize nature, quietness and scenic beauty. Despite its somewhat decentralized location, the hotel’s peaceful environment and modern facilities make it a standout option for a serene escape while still being close enough to the city's amenities when needed.
'Thecamp Hôtel & Lodges - Aix en Provence' garners generally positive feedback for its breakfast offerings. Guests frequently highlight the quality and variety of the breakfast, describing it as hearty, complete and very good. Many appreciate the all-you-can-eat buffet that boasts both sweet and savory options with fresh and carefully prepared food. The breakfast environment enhances the experience, often noted as calm and pleasant with friendly and welcoming staff. Some even touted it as the best part of their stay, commending both the remarkable service and delightful offerings.
However, a few comments suggest room for improvement, particularly regarding the breakfast's price, which some find a bit steep for the variety offered. Issues of limited choices, occasional organizational lapses and the capacity of the breakfast room were also pointed out by some guests. Despite these minor setbacks, the overall sentiment remains that the breakfast at this hotel is well-valued, substantial and a delightful start to the day for many visitors.
Visitors to thecamp Hôtel & Lodges - Aix en Provence seem to have encountered a consistent issue with dining options during their stay. The hotel lacks an on-site restaurant or bar, making it difficult for guests to find meals or drinks, especially in the evenings. Several diners noted the limited availability of food and drink services with some mentioning that even the breakfast dining room was somewhat distant. Prospective guests should be aware that there's a self-service fridge and a vending machine with some prepared dishes, but these options may not suffice for those seeking comprehensive meal services. Due to the absence of nearby restaurants and no dinner offerings on-site, guests often have to drive out for dinner. While this may not affect those prepared for off-site dining, it could be inconvenient for visitors expecting full catering services at the hotel. Overall, the primary concern appears to be the lack of an evening dining option, a closed bar and the overall absence of on-site culinary facilities, which detracts from the otherwise positive experiences guests might have at the hotel.
The rooms at thecamp Hôtel & Lodges in Aix en Provence exhibit a mix of positive attributes and a few areas for improvement based on guest reviews. On the positive side, many guests frequently mention the spacious and comfortable nature of the rooms. There are numerous family-friendly options, including large family rooms and suites, which provide ample space for guests. The rooms are described as modern, clean and well-equipped with features like comfortable beds, air-conditioning, tea and coffee supplies and even kitchenettes in some suites. The design and decor are generally appreciated with several guests highlighting the minimalist and beautiful aesthetics.
Guests also praise the peaceful and quiet environment, suitable for relaxation or business trips. The cleanliness of the rooms is often remarked upon positively, contributing to the overall comfort. The hotel provides practical furnishings and many rooms offer lovely views, some even with terraces. Additionally, the modern amenities like secure parking, soundproofing and good heating add to the convenience and comfort of the stay.
However, there are a few critiques worth noting. Some rooms are noted to be on the smaller side with limited natural light and a few lacked thorough cleanliness. Specific issues such as insufficient heating control, small windows and a lack of storage in bathrooms were mentioned. A few guests also noted that some rooms felt impersonal and cold or were not as described upon booking. Despite these points, the overall feedback remains largely favorable with the comfort, spaciousness and modernity of the rooms being the standout features.
The beds at 'thecamp Hôtel & Lodges - Aix en Provence' are predominantly praised for their comfort and quality. Many reviewers highlighted the comfortable and very large beds with some describing the experience as akin to sleeping on a cloud. Quality bedding and firm mattresses are frequently mentioned, contributing to a good night's sleep. Multiple reviews point out the cleanliness of both the bedding and the rooms, adding to the overall positive impression.
However, there are a few mixed comments regarding bed size. Some guests found the double beds to be too small for two adults and sofa beds received criticisms for being too soft and uncomfortable with some noting issues like exposed springs. Despite these minor drawbacks, the majority consensus is that the beds are exceptionally comfortable, contributing significantly to a relaxing and restful stay at the hotel. The bedding quality in particular stands out, often described as very good to exceptional.
The cleanliness of 'thecamp Hôtel & Lodges - Aix en Provence' garners a mix of positive and negative feedback from guests. Positively, many reviews highlight that the rooms are extremely clean with phrases such as "everything clean," "room cleanliness is impeccable," and "very clean bathroom" frequently mentioned. Guests appreciate the well-maintained facilities, spotless rooms and clean linens and towels. The establishment overall is considered clean and in good condition with clean air and surroundings, particularly noting the beanbag areas and dish cleanliness.
However, there are notable areas of concern. Some guests pointed out a lack of cleanliness in certain aspects of the hotel. Issues such as hair and stains on bed sheets, dirty carpets and chairs, poorly maintained equipment and dusty places were mentioned. Some reviews also voiced dissatisfaction with outside clean-up, the condition of the pool and the presence of cigarette butts and trash on the terrace. Several guests reported that their rooms were either not cleaned between nights or not cleaned to the expected standard.
While the staff's efforts in maintaining cleanliness are recognized, as seen by numerous reviews applauding the top-notch cleaning and the maintenance of green spaces, inconsistencies and lapses in cleaning practices have left some guests disappointed. The hotel's cleanliness tends to be better received for business travel rather than tourism, given the basic but clean room designs and well-decorated spaces aimed at functionality.
Overall, 'thecamp Hôtel & Lodges' promises cleanliness in several aspects but has room for improvement in ensuring consistent and thorough cleaning across all areas.
The reviews for the staff at 'thecamp Hôtel & Lodges - Aix en Provence' are overwhelmingly positive, highlighting their friendliness, helpfulness and professionalism. Guests consistently noted the warm welcome and attentive service received throughout their stay. Receptionists were frequently mentioned for their politeness and efficient handling of check-ins with specific praise for individuals like Romain, Greg, Colette and Akim. The breakfast staff, too, were recognized for their friendliness and attentiveness, ensuring guests started their day with a smile.
Many guests appreciated the staff's dedication to cleanliness and their supportive nature, whether it was assisting with bedding needs or offering helpful advice. There were some concerns regarding occasional understaffing and language barriers; however, the overall experience was marked by a genuine effort from the staff to ensure guest comfort and satisfaction.
Despite a few instances of overwhelming workloads, the team’s commitment remained evident. This is reflected in the guests' appreciation of the staff's kindness, availability and the warm hospitality they consistently provided. Friendly smiles, professional service and a welcoming atmosphere make the staff a standout feature of the hotel, contributing significantly to a pleasant and memorable stay.
The wifi experience at thecamp Hôtel & Lodges - Aix en Provence is mixed, but there are several standout positives. Many guests found the wifi to be high-speed and functional, describing it as fast and reliable. The internet worked perfectly well for several guests, facilitating easy connectivity.
However, some guests encountered issues with wifi quality, noting it as unreliable or not very good at times, particularly in the rooms. Despite these occasional problems, the overall technology infrastructure includes many USB charging options in the rooms, which is a beneficial feature.
The hotel staff received high praise for their excellent service. Guests consistently described the staff as polite, welcoming, friendly and helpful. The reception was noted for good service and quick responses to requests, enhancing the overall guest experience.
Additional aspects mentioned included a desire for more provisions such as complimentary water bottles and plant-based milk at breakfast. Room amenities lacked telephones, making it difficult for guests to contact reception directly from their rooms. Nonetheless, cleanliness was up to standard, adding to the appeal of this accommodation.
The gym at thecamp Hôtel & Lodges in Aix en Provence receives high praise for being well-equipped and connected. Guests frequently highlight the overall excellence of the sports facilities, which include a gymnasium, sports field and pool. The gym itself is described as large, nice and enjoyable, which suggests a pleasant workout environment. Though one review mentions a lack of equipment like dumbbells and suggests that it shouldn't be labeled a gym, most other comments paint a positive picture of the fitness room. The presence of a friendly gym with free access and the availability of well-maintained sports equipment contribute to the guests' overall satisfying experience. The staff at the gym are noted for being smiling and welcoming, adding to the welcoming atmosphere. Together with the quietness, cleanliness and easy parking, the gym is a commendable feature of the hotel's excellent facilities.
The pool at thecamp Hôtel & Lodges - Aix en Provence garners mixed reviews but leans positively towards its eco-friendly concept and natural setting. Guests consistently appreciate the natural, chemical-free water, which is appealing for those mindful of their environmental impact. The pool's surroundings and the stunning view of Sainte Victoire mountain add to its charm, creating a serene and picturesque environment for relaxation. Its ample size is another highlight, making it ideal for serious swimmers and those looking to take a refreshing dip.
However, the natural pool also brings some challenges. Several guests noted issues with algae and a slippery pool floor, pointing to maintenance concerns. During some stays, the pool was unavailable, closed or under construction, which disappointed visitors who had specifically booked the hotel for its pool facilities. Cleanliness around the pool area received mixed feedback with some guests finding it delightful and well-maintained, while others mentioned dirty and unkept conditions.
Despite these drawbacks, the overall atmosphere around the pool is pleasant and the eco-friendly approach is praised. The pool's integration with the natural landscape offers a unique experience, although improvement in upkeep and maintenance would enhance guest satisfaction.
The parking facilities at Thecamp Hôtel & Lodges in Aix en Provence generally receive positive feedback from guests, who appreciate the ample, free and secure parking options. The hotel offers a variety of parking spaces, including well-lit, closed and fenced areas, which enhance the feeling of security. Free parking is readily available and many guests note the convenience and ease of access.
For those driving electric vehicles, the availability of charging stations is a significant plus. However, some reviews point out occasional issues with electric vehicle spots being blocked by other cars. Despite this, the presence of numerous and substantial parking spaces, often in private and monitored locations, ensures peace of mind for visitors.
While the majority of the parking areas meet guests’ needs effectively, there are mentions of minor inconveniences such as unmarked spaces and areas in poor condition. However, these concerns are few compared to the largely positive sentiments about the hotel’s parking offerings.
Thecamp Hôtel & Lodges in Aix en Provence offers electric vehicle charging stations as part of their amenities. Many guests appreciate the presence of these chargers, noting that they are available and free to use. The hotel also provides secure parking with specific spots designated for EV charging. However, some reviews mention that not all charging stations are consistently operational and the designated spaces can occasionally be blocked by other vehicles. Despite these occasional issues, the availability of car charging locations is generally well-received and considered a positive aspect of the hotel.
Located in a secluded area, 'thecamp Hôtel & Lodges - Aix en Provence' offers a serene and family-friendly environment, making it an excellent choice for family getaways. The hotel features various family accommodations, such as large and spacious rooms with two double beds and two-bedroom apartments, suitable for families of four.
Children particularly enjoy the amenities and activities available, including a playground in the park and a lot of space to roam freely. The outdoor swimming pool is another highlight, often described as the best pool with plenty of leisure activities for kids.
The natural, forest-like atmosphere of the hotel provides a peaceful backdrop perfect for relaxing and disconnecting. Families can benefit from the hotel's secure parking and the beautiful surrounding nature. Although some rooms are considered small, the family cabins and larger suites offer a comfortable stay.
In summary, thecamp Hôtel & Lodges is well-suited for family stays with facilities and spaces designed to entertain and accommodate both adults and children. From good breakfasts to fun outdoor activities, it's an ideal place for families to relax and enjoy nature together.
Thecamp Hôtel & Lodges - Aix en Provence offers a decent three-star accommodation, delivering a good value for money with its generally competitive pricing. Guests found satisfaction in the exceptional setting, recognizing it as suitable for its three-star rating. The establishment is appreciated for being a nice place with an agreeable price point, marking it as a good-value facility.
However, there are criticisms associated with the breakfast, described as very average. Some guests pointed out maintenance issues such as a hole in the duvet cover and hair in the bathroom, along with the absence of a hairdryer in the room. The pool was noted to be small and a few reviews indicated that the price might be too high for what is offered, suggesting it might be slightly overrated. Despite these concerns, many guests were content with their stay, noting everything met their expectations without major disappointments.
thecamp Hôtel & Lodges in Aix en Provence caters exceptionally well to business travelers. The establishment is specifically designed for corporate groups, creating an ideal setting for meetings, seminars, training sessions and team-building activities. Nestled in a peaceful location with secure parking and a clean campus, it offers a calm environment conducive to productive work.
The hotel stands out with its modern business park setup, offering well-structured facilities that ensure every comfort for guests. Rooms provide acceptable soundproofing, ensuring a good night's rest after a day of corporate activities. The location is particularly strategic for business events, given its proximity to the TGV station and its placement within a professional setting.
For those organizing corporate seminars or conferences, thecamp provides luxury accommodations and numerous amenities, making it suitable for both short stays and stopovers. Its eco-friendly focus is an added bonus for companies looking to align their travels with sustainable practices.
Despite some occasional issues with communication among staff, particularly regarding late check-outs, the overall setup and amenities make it a perfect choice for corporate offsites and business meetings. Corporate pricing and structured services catered to business needs further enhance its appeal for companies.
Thecamp Hôtel & Lodges - Aix en Provence is praised for its accessible location, making it convenient for guests with disabilities. The hotel is noted for being easy to access with check-in available at any time, including late at night. Public transport options enhance its accessibility, allowing guests to enjoy a serene, natural environment without sacrificing convenience. While the hotel offers a peaceful retreat close to nature, the rooms were not universally noted as easily accessible, which might be an area for improvement. Situated in a business area, the hotel manages to offer a quiet and accessible haven for its guests.
The outdoor pool at thecamp Hôtel & Lodges - Aix en Provence is notable for its eco-friendly design, being a natural wooden structure. Its sustainability and natural feel have been appreciated by guests, although some mention the presence of algae due to the wood construction. The pool offers a serene atmosphere with a view of Sainte Victoire, enhancing the overall outdoor experience.
Nestled in the picturesque landscape of Aix en Provence, thecamp Hôtel & Lodges offers a serene and romantic retreat. The hotel boasts beautiful views that set the perfect backdrop for a honeymoon getaway. Its quiet and peaceful ambiance makes it a haven for couples seeking tranquility. The versatile nature of the hotel also caters to various types of stays, making it an excellent choice not only for honeymooners but for families and solo travelers as well.
Guests have particularly praised the generous layout of the suites, noting the comfortable and spacious accommodations. Many recommend booking a junior suite for an enhanced experience. With its blend of breathtaking scenery and thoughtful amenities, thecamp Hôtel & Lodges is a must-visit destination for anyone looking to celebrate their love in a serene and enchanting setting.
Location Show Map
Location
Although it is somewhat remote and away from the hustle and bustle of the city, the hotel’s quiet location ensures a restful night's sleep. The proximity to the TGV train station makes it accessible, while the surrounding green spaces offer ample opportunities for relaxation and recreation. The hotel's innovative design and strategic placement make it an excellent base for exploring Aix-en-Provence, Marseille and the broader Provençal region.
Well-suited for travelers with cars, thecamp Hôtel & Lodges is an exceptional choice for those who prioritize nature, quietness and scenic beauty. Despite its somewhat decentralized location, the hotel’s peaceful environment and modern facilities make it a standout option for a serene escape while still being close enough to the city's amenities when needed.
Breakfast
However, a few comments suggest room for improvement, particularly regarding the breakfast's price, which some find a bit steep for the variety offered. Issues of limited choices, occasional organizational lapses and the capacity of the breakfast room were also pointed out by some guests. Despite these minor setbacks, the overall sentiment remains that the breakfast at this hotel is well-valued, substantial and a delightful start to the day for many visitors.
Dinner
Rooms
Guests also praise the peaceful and quiet environment, suitable for relaxation or business trips. The cleanliness of the rooms is often remarked upon positively, contributing to the overall comfort. The hotel provides practical furnishings and many rooms offer lovely views, some even with terraces. Additionally, the modern amenities like secure parking, soundproofing and good heating add to the convenience and comfort of the stay.
However, there are a few critiques worth noting. Some rooms are noted to be on the smaller side with limited natural light and a few lacked thorough cleanliness. Specific issues such as insufficient heating control, small windows and a lack of storage in bathrooms were mentioned. A few guests also noted that some rooms felt impersonal and cold or were not as described upon booking. Despite these points, the overall feedback remains largely favorable with the comfort, spaciousness and modernity of the rooms being the standout features.
Beds
However, there are a few mixed comments regarding bed size. Some guests found the double beds to be too small for two adults and sofa beds received criticisms for being too soft and uncomfortable with some noting issues like exposed springs. Despite these minor drawbacks, the majority consensus is that the beds are exceptionally comfortable, contributing significantly to a relaxing and restful stay at the hotel. The bedding quality in particular stands out, often described as very good to exceptional.
Cleanliness
However, there are notable areas of concern. Some guests pointed out a lack of cleanliness in certain aspects of the hotel. Issues such as hair and stains on bed sheets, dirty carpets and chairs, poorly maintained equipment and dusty places were mentioned. Some reviews also voiced dissatisfaction with outside clean-up, the condition of the pool and the presence of cigarette butts and trash on the terrace. Several guests reported that their rooms were either not cleaned between nights or not cleaned to the expected standard.
While the staff's efforts in maintaining cleanliness are recognized, as seen by numerous reviews applauding the top-notch cleaning and the maintenance of green spaces, inconsistencies and lapses in cleaning practices have left some guests disappointed. The hotel's cleanliness tends to be better received for business travel rather than tourism, given the basic but clean room designs and well-decorated spaces aimed at functionality.
Overall, 'thecamp Hôtel & Lodges' promises cleanliness in several aspects but has room for improvement in ensuring consistent and thorough cleaning across all areas.
Staff
Many guests appreciated the staff's dedication to cleanliness and their supportive nature, whether it was assisting with bedding needs or offering helpful advice. There were some concerns regarding occasional understaffing and language barriers; however, the overall experience was marked by a genuine effort from the staff to ensure guest comfort and satisfaction.
Despite a few instances of overwhelming workloads, the team’s commitment remained evident. This is reflected in the guests' appreciation of the staff's kindness, availability and the warm hospitality they consistently provided. Friendly smiles, professional service and a welcoming atmosphere make the staff a standout feature of the hotel, contributing significantly to a pleasant and memorable stay.
Wi-Fi
However, some guests encountered issues with wifi quality, noting it as unreliable or not very good at times, particularly in the rooms. Despite these occasional problems, the overall technology infrastructure includes many USB charging options in the rooms, which is a beneficial feature.
The hotel staff received high praise for their excellent service. Guests consistently described the staff as polite, welcoming, friendly and helpful. The reception was noted for good service and quick responses to requests, enhancing the overall guest experience.
Additional aspects mentioned included a desire for more provisions such as complimentary water bottles and plant-based milk at breakfast. Room amenities lacked telephones, making it difficult for guests to contact reception directly from their rooms. Nonetheless, cleanliness was up to standard, adding to the appeal of this accommodation.
Gym
Pool
However, the natural pool also brings some challenges. Several guests noted issues with algae and a slippery pool floor, pointing to maintenance concerns. During some stays, the pool was unavailable, closed or under construction, which disappointed visitors who had specifically booked the hotel for its pool facilities. Cleanliness around the pool area received mixed feedback with some guests finding it delightful and well-maintained, while others mentioned dirty and unkept conditions.
Despite these drawbacks, the overall atmosphere around the pool is pleasant and the eco-friendly approach is praised. The pool's integration with the natural landscape offers a unique experience, although improvement in upkeep and maintenance would enhance guest satisfaction.
Parking
For those driving electric vehicles, the availability of charging stations is a significant plus. However, some reviews point out occasional issues with electric vehicle spots being blocked by other cars. Despite this, the presence of numerous and substantial parking spaces, often in private and monitored locations, ensures peace of mind for visitors.
While the majority of the parking areas meet guests’ needs effectively, there are mentions of minor inconveniences such as unmarked spaces and areas in poor condition. However, these concerns are few compared to the largely positive sentiments about the hotel’s parking offerings.
EV charging stations
Family
Children particularly enjoy the amenities and activities available, including a playground in the park and a lot of space to roam freely. The outdoor swimming pool is another highlight, often described as the best pool with plenty of leisure activities for kids.
The natural, forest-like atmosphere of the hotel provides a peaceful backdrop perfect for relaxing and disconnecting. Families can benefit from the hotel's secure parking and the beautiful surrounding nature. Although some rooms are considered small, the family cabins and larger suites offer a comfortable stay.
In summary, thecamp Hôtel & Lodges is well-suited for family stays with facilities and spaces designed to entertain and accommodate both adults and children. From good breakfasts to fun outdoor activities, it's an ideal place for families to relax and enjoy nature together.
3 Star
However, there are criticisms associated with the breakfast, described as very average. Some guests pointed out maintenance issues such as a hole in the duvet cover and hair in the bathroom, along with the absence of a hairdryer in the room. The pool was noted to be small and a few reviews indicated that the price might be too high for what is offered, suggesting it might be slightly overrated. Despite these concerns, many guests were content with their stay, noting everything met their expectations without major disappointments.
Business
The hotel stands out with its modern business park setup, offering well-structured facilities that ensure every comfort for guests. Rooms provide acceptable soundproofing, ensuring a good night's rest after a day of corporate activities. The location is particularly strategic for business events, given its proximity to the TGV station and its placement within a professional setting.
For those organizing corporate seminars or conferences, thecamp provides luxury accommodations and numerous amenities, making it suitable for both short stays and stopovers. Its eco-friendly focus is an added bonus for companies looking to align their travels with sustainable practices.
Despite some occasional issues with communication among staff, particularly regarding late check-outs, the overall setup and amenities make it a perfect choice for corporate offsites and business meetings. Corporate pricing and structured services catered to business needs further enhance its appeal for companies.
Accessible
Outdoor Pool
Honeymoon
Guests have particularly praised the generous layout of the suites, noting the comfortable and spacious accommodations. Many recommend booking a junior suite for an enhanced experience. With its blend of breathtaking scenery and thoughtful amenities, thecamp Hôtel & Lodges is a must-visit destination for anyone looking to celebrate their love in a serene and enchanting setting.
Yes, thecamp Hôtel & Lodges - Aix en Provence has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at thecamp Hôtel & Lodges - Aix en Provence.
No, thecamp Hôtel & Lodges - Aix en Provence doesn't allow dogs.
Yes, parking facilities are available at thecamp Hôtel & Lodges - Aix en Provence.
Yes, thecamp Hôtel & Lodges - Aix en Provence has a gym.
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