Urban Hotel & Spa Aix-les-Bains - BW Signature Collection
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Summary of reviewsUrban Hotel & Spa Aix-les-Bains - BW Signature Collection, located in the heart of Aix-les-Bains, is highly praised for its strategic placement close to key attractions, restaurants, shops and scenic areas, providing easy access to the city center and train station. The convenience of parking and the serene atmosphere, despite being centrally located, add to the hotel's appeal.
Guests frequently commend the hotel's breakfast for its variety, quality and inclusion of regional products, offering a substantial and enjoyable start to the day. The breakfast staff receive positive feedback for their friendliness and professionalism, even though some guests point out the breakfast could feel pricey.
The on-site restaurant, L'Estrade, receives mixed reviews with many guests highlighting the quality and taste of the meals as well as attentive service. However, occasional slow service and the restaurant's unpredictable hours have been noted. When the restaurant is closed, guests find plenty of excellent dining alternatives nearby.
The hotel rooms are a standout feature, consistently described as spacious, well-decorated and comfortable with modern amenities and high cleanliness standards. Superior rooms and suites are particularly appreciated for their ample space and functional features, despite minor issues like the absence of a fridge. The immaculate cleanliness extends throughout the hotel, from rooms to shared facilities, affirming the high hospitality standards.
The hotel’s staff is another highlight with numerous reviews praising their friendliness, attentiveness and professionalism, contributing to a welcoming atmosphere. The reception staff is noted for their helpfulness and efficiency, despite rare instances of long check-in times or unfriendliness.
While the hotel’s Wi-Fi service has received mixed reviews with several guests reporting weak or inconsistent connectivity, efforts could be made to improve this amenity.
The spa and pool facilities are well-regarded for their cleanliness, modernity and relaxing environment, adding significant value to the overall guest experience. Guests enjoy the variety of amenities including a swimming pool, sauna, hammam and jacuzzi, despite occasional issues like inconsistent water temperatures and maintenance concerns. Some guests find the additional cost for access and time limits less satisfactory.
The parking options, primarily the secure underground garage, are generally appreciated for convenience, especially with pre-reservation. However, space limitations for larger vehicles and additional fees are noted. Street parking is an alternative but can be challenging due to the central location.
Overall, Urban Hotel & Spa Aix-les-Bains - BW Signature Collection delivers a quality stay characterized by a prime location, comfortable and clean accommodations and excellent service, suitable for both leisure and business travelers, including families.
Categories
Guests frequently commend the hotel's breakfast for its variety, quality and inclusion of regional products, offering a substantial and enjoyable start to the day. The breakfast staff receive positive feedback for their friendliness and professionalism, even though some guests point out the breakfast could feel pricey.
The on-site restaurant, L'Estrade, receives mixed reviews with many guests highlighting the quality and taste of the meals as well as attentive service. However, occasional slow service and the restaurant's unpredictable hours have been noted. When the restaurant is closed, guests find plenty of excellent dining alternatives nearby.
The hotel rooms are a standout feature, consistently described as spacious, well-decorated and comfortable with modern amenities and high cleanliness standards. Superior rooms and suites are particularly appreciated for their ample space and functional features, despite minor issues like the absence of a fridge. The immaculate cleanliness extends throughout the hotel, from rooms to shared facilities, affirming the high hospitality standards.
The hotel’s staff is another highlight with numerous reviews praising their friendliness, attentiveness and professionalism, contributing to a welcoming atmosphere. The reception staff is noted for their helpfulness and efficiency, despite rare instances of long check-in times or unfriendliness.
While the hotel’s Wi-Fi service has received mixed reviews with several guests reporting weak or inconsistent connectivity, efforts could be made to improve this amenity.
The spa and pool facilities are well-regarded for their cleanliness, modernity and relaxing environment, adding significant value to the overall guest experience. Guests enjoy the variety of amenities including a swimming pool, sauna, hammam and jacuzzi, despite occasional issues like inconsistent water temperatures and maintenance concerns. Some guests find the additional cost for access and time limits less satisfactory.
The parking options, primarily the secure underground garage, are generally appreciated for convenience, especially with pre-reservation. However, space limitations for larger vehicles and additional fees are noted. Street parking is an alternative but can be challenging due to the central location.
Overall, Urban Hotel & Spa Aix-les-Bains - BW Signature Collection delivers a quality stay characterized by a prime location, comfortable and clean accommodations and excellent service, suitable for both leisure and business travelers, including families.
Hotel near Golf Courses
Situated 2.5 kilometers from the Aix-les-Bains Golf Club, this hotel is noted for its proximity to the golf course. It also lists 'golf' as an available amenity, indicating a golf-friendly focus.
Hotel for Honeymoon
Located in Aix-les-Bains, this hotel features a spa, offering a relaxing and rejuvenating experience. The combination of modern amenities and wellness facilities makes it a great choice for couples. Its location in Aix-les-Bains adds to its appeal as a romantic destination.
Hotel with Spa
Urban Hotel & Spa Aix-les-Bains offers a stylish spa experience in an urban setting. The hotel includes a sauna, a steam room, and various treatments for relaxation and rejuvenation.
Hotel with Swimming Pool
This hotel has an indoor pool and spa area. The pool is often described as clean and pleasant, and the spa facilities include a sauna, hammam, and jacuzzi.
Heated Pool Indoor Pool
Hotel with Parking
This hotel in Aix-les-Bains provides parking. The hotel offers convenient parking for guests, enhancing their overall experience.
3-Star Hotel
This hotel offers both comfort and relaxation with its spa facilities. It is well-situated and provides a pleasant experience for guests looking to unwind and explore Aix-les-Bains.
Hotel with Indoor Pool
The hotel offers an aqua wellness area featuring an indoor pool, sauna, and hammam. It is located in the heart of Aix-les-Bains and provides a relaxing spa experience.
Hotel with Heated Pool
This hotel in Aix-les-Bains features an Aqua Wellness Zone with an indoor pool, a sauna, and a hammam, providing a dedicated space for relaxation and well-being.
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Hotel with Tennis Courts
Guest Reviews
Nestled in the heart of Aix-les-Bains, Urban Hotel & Spa offers a prime location that makes it an ideal choice for visitors eager to explore the city. Guests frequently praise the hotel's proximity to key attractions such as restaurants, shops, casinos and parks. Its central position means that popular destinations are easily accessible on foot, including the city center and train station, both just a few minutes' walk away.
The convenience of the hotel's location is a recurring highlight, offering easy access to pedestrian streets, the convention center and scenic spots like the lake, which is only a short drive away. Despite being centrally located, the hotel manages to provide a peaceful and quiet atmosphere, making it a soothing retreat amid the bustling cityscape.
Visitors appreciate not only the strategic location for sightseeing and dining but also the ease of parking, which adds to the overall convenience. The integration of modern amenities and stylish decor only enhances the appeal, creating a comfortable and contemporary environment for a pleasant stay. Overall, the strategically placed Urban Hotel & Spa is lauded for its excellent service, making it a top choice for visitors to Aix-les-Bains.
Urban Hotel & Spa Aix-les-Bains - BW Signature Collection offers a breakfast experience that garners high praise from guests for its variety, quality and the range of options available. Many guests comment on the well-stocked and generous selections, highlighting both sweet and savory choices that cater to diverse tastes. The breakfast is often described as very good, hearty and even perfect with some noting that it includes regional products which add to its appeal. The presence of fresh and high-quality items, such as real coffee, add to the appeal.
While a few reviews mention that the breakfast could be seen as pricey, particularly given certain limitations in variety and the occasional comments about specific items like fresh fruit salad or pastries not always meeting expectations, the overall sentiment remains positive. Some reviews pointed out that the breakfast room can sometimes feel crowded and that the scheduling system was somewhat rigid. Nonetheless, the friendly and professional staff contribute to a pleasant breakfast experience.
Overall, the breakfast at Urban Hotel & Spa Aix-les-Bains is well-regarded, offering a substantial and enjoyable start to the day, marked by a rich and varied selection of food that manages to impress the majority of guests.
Urban Hotel & Spa Aix-les-Bains offers several dining options with the on-site restaurant L'Estrade receiving mixed reviews from guests. Many appreciated the quality of the meals, describing the experience as delicious and even likening it to a Michelin-star experience. The restaurant presents a variety of options, including healthy choices and the prompt service adds to the dining convenience.
However, it's worth noting some inconsistencies in service with several guests mentioning slow service at times and occasional rude behavior from the staff. Despite these instances, the majority found the restaurant team to be attentive and the overall dining experience enjoyable.
One significant downside is the restaurant’s unpredictable hours with several guests finding it closed without prior notice, especially on Sunday evenings, which caused inconvenience. Guests often resorted to dining at the many nearby restaurants, which come highly recommended by the hotel staff for their diversity.
The L'Estrade restaurant, although not directly managed by the hotel, is located within the building and offers a convenient option for dining in. Its dishes are well-received, but the high prices and occasional closures might deter some guests. Overall, the dining experience at the Urban Hotel & Spa Aix-les-Bains is well-regarded when available with plenty of excellent alternatives in the surrounding area.
Located in Aix-les-Bains, Urban Hotel & Spa under the BW Signature Collection brand offers rooms that consistently garner praise for their comfort and spaciousness. Guests particularly appreciate the large, well-decorated and modern accommodations. The rooms are often described as beautifully designed with contemporary, colorful decor that strikes a balance between modernity and warmth. Cleanliness is a recurrent highlight with many reviews noting the immaculate state of both the rooms and bathrooms.
Comfort features prominently in guest experiences, from the quality of bedding to the efficient air conditioning and the well-thought-out room layouts. Several guests have highlighted the superior rooms and suites, mentioning their ample space, modern furnishings and functional amenities. Even the smaller details, like separate toilets from bathrooms and well-soundproofed interiors, contribute to a restful stay.
Despite occasional comments about minor issues such as the lack of a fridge or minor inconveniences like twin beds pushed together, the overwhelming sentiment is positive. Guests appreciate the quietness of the rooms, even those facing the street. The location adds to the experience, being convenient and within reach of the train station and local attractions.
Overall, Urban Hotel & Spa seems to offer a consistently pleasant and comfortable stay with spacious, well-maintained and thoughtfully decorated rooms that meet the needs of a modern traveler.
Travelers to the Urban Hotel & Spa Aix-les-Bains - BW Signature Collection consistently commend the establishment's focus on comfort, particularly when it comes to bedding. The positive reviews highlight the superb quality of the bedding, frequently described as very comfortable and conducive to a good night's sleep. Guests appreciate the spacious and well-appointed rooms, often noting the soft and clean bedsheets that add to the overall experience.
Many found the beds to be exceptionally comfortable with several mentions of top-notch bedding quality that ensures a relaxing rest. The inclusion of modern mattresses and soft pillows also contributes significantly to the comfort levels, often leading to a restful sleep.
However, some guests did mention issues with bed configurations, such as single beds being pushed together, which sometimes caused discomfort and disturbed sleep. There were occasional remarks about beds moving during the night or mattresses coming apart, which affected the overall comfort for a few guests.
Despite these minor drawbacks, the overall consensus remains highly favorable with many travelers praising the beds as one of the standout features of their stay. The emphasis on cleanliness and comfort, alongside the modern and well-maintained bedding, positions the Urban Hotel & Spa as a preferred accommodation for those prioritizing a good night's sleep.
The cleanliness of 'Urban Hotel & Spa Aix-les-Bains - BW Signature Collection' has received substantial praise from guests. Many reviews highlight the hotel's generally immaculate state, emphasizing clean rooms, clean facilities and superb overall cleanliness. Specific comments frequently mention spotless, razor clean and impeccably clean environments. Guests appreciate the well-maintained surroundings, noting that the establishment is very clean from the reception to the rooms.
The superior rooms were particularly mentioned for their cleanliness with several reviews referencing their spotless condition and thorough cleaning. The hotel's modernity and stylish decoration also received positive remarks. Moreover, the spa and relaxation areas were described as clean and pleasant.
However, a few reviews pointed out occasional shortcomings in housekeeping, such as missed cleaning in the bathroom area, dust on the ceiling and spider webs. Some guests found the trash cans not emptied and noted the presence of dust on TVs and lamps. Despite these isolated incidents, the overwhelming consensus underscores a high level of cleanliness maintained throughout the hotel.
At the Urban Hotel & Spa Aix-les-Bains - BW Signature Collection, the staff has left a lasting impression on many guests. The hotel prides itself on its warm and welcoming environment with numerous reviews highlighting an excellent welcome. Guests frequently praise the team for their friendliness, attentiveness and professionalism. The front desk staff, in particular, has been commended for their supportive and efficient service, often going above and beyond to assist with tasks such as arranging taxis and providing helpful advice about local activities.
Many have noted the consistent and friendly demeanor of all hotel employees, which contributes significantly to a comfortable and pleasant stay. The reception staff is described as smiling, courteous and always ready to help. Moreover, detailed reviews mention the helpful and cheerful nature of the staff across various shifts.
While most feedback is overwhelmingly positive, a few isolated comments indicate occasional lapses, such as long check-in times and instances of unfriendliness at the front desk. However, these appear to be exceptions rather than the rule.
Overall, guests appreciate the high level of dedication and the welcoming atmosphere fostered by the staff at Urban Hotel & Spa Aix-les-Bains, making their stay enjoyable and stress-free.
Urban Hotel & Spa Aix-les-Bains - BW Signature Collection has received mixed reviews concerning its Wi-Fi service. While some guests appreciated the ease of access and quick web connection, these positive remarks were overshadowed by numerous complaints. Many guests reported weak or non-existent Wi-Fi signals in their rooms, slow internet speed and frequent connectivity issues. Additionally, there were issues related to the communication about the Wi-Fi password, which was not consistently provided upon arrival. Overall, while there were moments of satisfactory connectivity, the majority of the feedback indicated that the hotel's Wi-Fi service needs significant improvement to meet guest expectations.
The spa facilities at Urban Hotel & Spa Aix-les-Bains - BW Signature Collection receive generally positive feedback for their cleanliness, modernity and comprehensiveness. Guests have appreciated the well-equipped and spacious areas that include a swimming pool, sauna, hammam and jacuzzi. The spa is highlighted as a significant feature of the hotel, offering a pleasurable and relaxing experience with some guests emphasizing the free access to these amenities as well.
The relaxation area, in particular, is noted for its calm and inviting atmosphere, contributing to an overall enjoyable stay. The extended hours until 10:30 PM add to the convenience, allowing for flexibility in guests' schedules. The staff's service in the spa area is frequently praised, though some reviews note a lack of supervision and occasional overcrowding.
However, several guests mention areas needing improvement, such as inconsistent water temperatures, incomplete maintenance or limited availability of specific amenities like hydro massage jets. Instances of cleanliness issues and inadequate explanations of spa features are minor but recurring themes. There is also feedback on the additional cost for spa access and the space sometimes being too small or noisy to meet all expectations.
In summary, while the spa at Urban Hotel & Spa Aix-les-Bains impresses with its variety and quality of facilities, attention to detail and maintenance can enhance the overall experience for visitors seeking a top-tier wellness retreat.
Urban Hotel & Spa Aix-les-Bains offers an impressive pool and spa area that guests frequently highlight in their reviews. The pool, while indoor, is often described as clean and pleasant, making it a delightful feature during a stay. Many guests appreciate the heated aspect of the pool, particularly valuing the warmth during cold weather. The comprehensive spa facilities, including the sauna, hammam and jacuzzi, receive positive remarks for enhancing the overall experience.
However, some reviews mention that the pool can be small and sometimes crowded. There's also feedback about the water temperature with a number of guests finding it cold, which can detract from the experience. Maintenance issues and a strong smell of chlorine have been noted occasionally, indicating that the pool could benefit from more consistent upkeep.
Access to the pool is an additional charge, which some guests find excessive and there is a time limit for usage, which may not suit everyone. Despite these concerns, many still highlight the pool as a top feature, enjoying its accessibility even in poor weather and late evening hours.
Overall, the hotel's pool and spa areas are appreciated for their cleanliness and relaxing environment, although improvements in temperature control and maintenance could enhance guests' satisfaction.
Urban Hotel & Spa Aix-les-Bains offers a variety of parking options, largely centered around a guarded underground parking garage which is noted for its convenience and secure access. Despite the added cost, many guests find this option very practical, especially given its direct access from the hotel via elevators. The underground parking, available for a daily fee of around 12-18 euros, accommodates most vehicles, although larger cars may find it limiting due to the garage's height restrictions.
Onsite parking effectiveness varies with the primary hotel lot often being full, especially during evening hours. Therefore, it is recommended to reserve a parking space in advance to ensure availability. Some guests noted that unloading luggage can be a challenge as short-term parking spaces in front of the hotel are frequently occupied.
For those unwilling or unable to use the paid options, street parking is available around the hotel, though it can be difficult to find spaces, particularly given the hotel's central location. The nearby council parking and cost-effective street options are mostly appreciated, but they do require a bit of searching.
Overall, while the parking at Urban Hotel & Spa Aix-les-Bains involves some challenges and additional fees, it is generally seen as a convenient and secure service, especially when reservations are made in advance.
Urban Hotel & Spa Aix-les-Bains - BW Signature Collection offers an inviting and comfortable environment, perfect for families seeking a relaxing getaway. The hotel's convenient location is ideal for those traveling with young ones, providing easy access to family-friendly activities in the area. Guests frequently commend the excellent and spacious family rooms, noting that they comfortably accommodate even larger families.
One of the highlights is the family game room and the family suite, which is especially appreciated for longer stays. Parents and children alike can enjoy the pool, where the atmosphere is conducive to both relaxation and play; though some limitations might apply regarding pool use for children.
The hotel exudes a welcoming, family-friendly atmosphere where the staff provides top-notch service, ensuring all guests feel catered to and at ease. Families often remark on the peaceful surroundings and the overall high quality of their experience. The hotel's amenities, including certain equipment tailored for children, add to the convenience and enjoyment of the stay.
In summary, Urban Hotel & Spa Aix-les-Bains is highly regarded by families for a weekend escape or longer vacations, offering a balanced mix of relaxation and family-oriented facilities.
The 'Urban Hotel & Spa Aix-les-Bains - BW Signature Collection' is situated in a lively area with convenient access to bars, shopping, restaurants, cafes, casinos and nightclubs, making it ideal for those looking to explore the local nightlife. It's just a quick five-minute walk from the Thermes floral park and a casino. However, it's worth noting that the area can be quite noisy at night with some guests mentioning disturbances from street noise and nearby nightclubs. Despite the vibrant atmosphere, some guests felt that the hotel is located far from lake activities and found that many amenities come with additional costs.
Urban Hotel & Spa Aix-les-Bains - BW Signature Collection is seen by many guests as a functional hotel that generally aligns with its three-star rating. There is a consensus that it meets the basic requirements of a three-star facility, though opinions vary on whether it consistently achieves that standard. Some guests feel that the hotel falls short of even a good two-star hotel, while others affirm its three-star status.
The hotel’s facilities, including the small pool and spa area, received mixed reviews. The spa is described as small and often overcrowded, lacking modern features and clear rules. Despite this, the high prices for room and spa services are deemed in line with the hotel's offering. The breakfast provided is equivalent to what one would expect at a three-star hotel, though not exceeding that standard.
Service at the hotel is a point of contention with some guests experiencing a level of service that matches the three-star designation, while others found the quality lacking. Specific mentions of poor room service and the absence of welcome samples, which would be anticipated at a higher star rating, indicate room for improvement.
Overall, the Urban Hotel & Spa Aix-les-Bains maintains a three-star categorization satisfactorily in some aspects but does not consistently reach that level in others. Those expecting more may find themselves disappointed, particularly when faced with overcrowded facilities and subpar service that do not justify the higher costs associated.
Urban Hotel & Spa Aix-les-Bains - BW Signature Collection offers a notably functional experience for business travelers. The hotel is well-suited to business trips, providing a quiet environment ideal for working on the go. Guests appreciate the range of business services and good facilities tailored to professional needs. The availability of heated rooms and small conference rooms supports business activities and the close proximity to the convention center and train station enhances convenience for business engagements. Overall, the hotel is recognized as a business-friendly destination, making it a practical choice for those traveling for work.
The Urban Hotel & Spa in Aix-les-Bains consistently receives praise for its heated pool. Guests find the pool very nice, well-heated and appreciate the comprehensive swimming experience it offers. The ambiance around the pool is frequently highlighted as being great, contributing to a relaxing environment. However, there are occasional remarks about the pool heating not being very efficient and a disappointment with the temperature of the thermal water. Despite these few comments, the overall sentiment towards the pool remains overwhelmingly positive, making it a notable feature of the hotel.
The indoor pool at Urban Hotel & Spa Aix-les-Bains - BW Signature Collection is consistently praised for its cleanliness and modern design. Guests find it to be very pleasant and welcoming, no matter the season. The pool is not only comfortable but also maintained at an ideal temperature. Additionally, the indoor pool area includes a sauna, enhancing the overall relaxation experience for visitors. It may be described as a small pool, but it effectively serves as more than just a spa feature, offering a balance of relaxation and amenities.
Location Show Map
Location
The convenience of the hotel's location is a recurring highlight, offering easy access to pedestrian streets, the convention center and scenic spots like the lake, which is only a short drive away. Despite being centrally located, the hotel manages to provide a peaceful and quiet atmosphere, making it a soothing retreat amid the bustling cityscape.
Visitors appreciate not only the strategic location for sightseeing and dining but also the ease of parking, which adds to the overall convenience. The integration of modern amenities and stylish decor only enhances the appeal, creating a comfortable and contemporary environment for a pleasant stay. Overall, the strategically placed Urban Hotel & Spa is lauded for its excellent service, making it a top choice for visitors to Aix-les-Bains.
Breakfast
While a few reviews mention that the breakfast could be seen as pricey, particularly given certain limitations in variety and the occasional comments about specific items like fresh fruit salad or pastries not always meeting expectations, the overall sentiment remains positive. Some reviews pointed out that the breakfast room can sometimes feel crowded and that the scheduling system was somewhat rigid. Nonetheless, the friendly and professional staff contribute to a pleasant breakfast experience.
Overall, the breakfast at Urban Hotel & Spa Aix-les-Bains is well-regarded, offering a substantial and enjoyable start to the day, marked by a rich and varied selection of food that manages to impress the majority of guests.
Dinner
However, it's worth noting some inconsistencies in service with several guests mentioning slow service at times and occasional rude behavior from the staff. Despite these instances, the majority found the restaurant team to be attentive and the overall dining experience enjoyable.
One significant downside is the restaurant’s unpredictable hours with several guests finding it closed without prior notice, especially on Sunday evenings, which caused inconvenience. Guests often resorted to dining at the many nearby restaurants, which come highly recommended by the hotel staff for their diversity.
The L'Estrade restaurant, although not directly managed by the hotel, is located within the building and offers a convenient option for dining in. Its dishes are well-received, but the high prices and occasional closures might deter some guests. Overall, the dining experience at the Urban Hotel & Spa Aix-les-Bains is well-regarded when available with plenty of excellent alternatives in the surrounding area.
Rooms
Comfort features prominently in guest experiences, from the quality of bedding to the efficient air conditioning and the well-thought-out room layouts. Several guests have highlighted the superior rooms and suites, mentioning their ample space, modern furnishings and functional amenities. Even the smaller details, like separate toilets from bathrooms and well-soundproofed interiors, contribute to a restful stay.
Despite occasional comments about minor issues such as the lack of a fridge or minor inconveniences like twin beds pushed together, the overwhelming sentiment is positive. Guests appreciate the quietness of the rooms, even those facing the street. The location adds to the experience, being convenient and within reach of the train station and local attractions.
Overall, Urban Hotel & Spa seems to offer a consistently pleasant and comfortable stay with spacious, well-maintained and thoughtfully decorated rooms that meet the needs of a modern traveler.
Beds
Many found the beds to be exceptionally comfortable with several mentions of top-notch bedding quality that ensures a relaxing rest. The inclusion of modern mattresses and soft pillows also contributes significantly to the comfort levels, often leading to a restful sleep.
However, some guests did mention issues with bed configurations, such as single beds being pushed together, which sometimes caused discomfort and disturbed sleep. There were occasional remarks about beds moving during the night or mattresses coming apart, which affected the overall comfort for a few guests.
Despite these minor drawbacks, the overall consensus remains highly favorable with many travelers praising the beds as one of the standout features of their stay. The emphasis on cleanliness and comfort, alongside the modern and well-maintained bedding, positions the Urban Hotel & Spa as a preferred accommodation for those prioritizing a good night's sleep.
Cleanliness
The superior rooms were particularly mentioned for their cleanliness with several reviews referencing their spotless condition and thorough cleaning. The hotel's modernity and stylish decoration also received positive remarks. Moreover, the spa and relaxation areas were described as clean and pleasant.
However, a few reviews pointed out occasional shortcomings in housekeeping, such as missed cleaning in the bathroom area, dust on the ceiling and spider webs. Some guests found the trash cans not emptied and noted the presence of dust on TVs and lamps. Despite these isolated incidents, the overwhelming consensus underscores a high level of cleanliness maintained throughout the hotel.
Staff
Many have noted the consistent and friendly demeanor of all hotel employees, which contributes significantly to a comfortable and pleasant stay. The reception staff is described as smiling, courteous and always ready to help. Moreover, detailed reviews mention the helpful and cheerful nature of the staff across various shifts.
While most feedback is overwhelmingly positive, a few isolated comments indicate occasional lapses, such as long check-in times and instances of unfriendliness at the front desk. However, these appear to be exceptions rather than the rule.
Overall, guests appreciate the high level of dedication and the welcoming atmosphere fostered by the staff at Urban Hotel & Spa Aix-les-Bains, making their stay enjoyable and stress-free.
Wi-Fi
Spa
The relaxation area, in particular, is noted for its calm and inviting atmosphere, contributing to an overall enjoyable stay. The extended hours until 10:30 PM add to the convenience, allowing for flexibility in guests' schedules. The staff's service in the spa area is frequently praised, though some reviews note a lack of supervision and occasional overcrowding.
However, several guests mention areas needing improvement, such as inconsistent water temperatures, incomplete maintenance or limited availability of specific amenities like hydro massage jets. Instances of cleanliness issues and inadequate explanations of spa features are minor but recurring themes. There is also feedback on the additional cost for spa access and the space sometimes being too small or noisy to meet all expectations.
In summary, while the spa at Urban Hotel & Spa Aix-les-Bains impresses with its variety and quality of facilities, attention to detail and maintenance can enhance the overall experience for visitors seeking a top-tier wellness retreat.
Pool
However, some reviews mention that the pool can be small and sometimes crowded. There's also feedback about the water temperature with a number of guests finding it cold, which can detract from the experience. Maintenance issues and a strong smell of chlorine have been noted occasionally, indicating that the pool could benefit from more consistent upkeep.
Access to the pool is an additional charge, which some guests find excessive and there is a time limit for usage, which may not suit everyone. Despite these concerns, many still highlight the pool as a top feature, enjoying its accessibility even in poor weather and late evening hours.
Overall, the hotel's pool and spa areas are appreciated for their cleanliness and relaxing environment, although improvements in temperature control and maintenance could enhance guests' satisfaction.
Parking
Onsite parking effectiveness varies with the primary hotel lot often being full, especially during evening hours. Therefore, it is recommended to reserve a parking space in advance to ensure availability. Some guests noted that unloading luggage can be a challenge as short-term parking spaces in front of the hotel are frequently occupied.
For those unwilling or unable to use the paid options, street parking is available around the hotel, though it can be difficult to find spaces, particularly given the hotel's central location. The nearby council parking and cost-effective street options are mostly appreciated, but they do require a bit of searching.
Overall, while the parking at Urban Hotel & Spa Aix-les-Bains involves some challenges and additional fees, it is generally seen as a convenient and secure service, especially when reservations are made in advance.
Family
One of the highlights is the family game room and the family suite, which is especially appreciated for longer stays. Parents and children alike can enjoy the pool, where the atmosphere is conducive to both relaxation and play; though some limitations might apply regarding pool use for children.
The hotel exudes a welcoming, family-friendly atmosphere where the staff provides top-notch service, ensuring all guests feel catered to and at ease. Families often remark on the peaceful surroundings and the overall high quality of their experience. The hotel's amenities, including certain equipment tailored for children, add to the convenience and enjoyment of the stay.
In summary, Urban Hotel & Spa Aix-les-Bains is highly regarded by families for a weekend escape or longer vacations, offering a balanced mix of relaxation and family-oriented facilities.
Nightlife
3 Star
The hotel’s facilities, including the small pool and spa area, received mixed reviews. The spa is described as small and often overcrowded, lacking modern features and clear rules. Despite this, the high prices for room and spa services are deemed in line with the hotel's offering. The breakfast provided is equivalent to what one would expect at a three-star hotel, though not exceeding that standard.
Service at the hotel is a point of contention with some guests experiencing a level of service that matches the three-star designation, while others found the quality lacking. Specific mentions of poor room service and the absence of welcome samples, which would be anticipated at a higher star rating, indicate room for improvement.
Overall, the Urban Hotel & Spa Aix-les-Bains maintains a three-star categorization satisfactorily in some aspects but does not consistently reach that level in others. Those expecting more may find themselves disappointed, particularly when faced with overcrowded facilities and subpar service that do not justify the higher costs associated.
Business
Heated Pool
Indoor Pool
Yes, Urban Hotel & Spa Aix-les-Bains - BW Signature Collection has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Urban Hotel & Spa Aix-les-Bains - BW Signature Collection.
Yes, Urban Hotel & Spa Aix-les-Bains - BW Signature Collection welcomes dogs.
Yes, parking facilities are available at Urban Hotel & Spa Aix-les-Bains - BW Signature Collection.
No, Urban Hotel & Spa Aix-les-Bains - BW Signature Collection doesn't have a gym.
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