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Hilton Garden Inn Al Khobar

Al Khobar , King Saud Street, Al Ulaya (Show on Map)

8.3

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Hilton Garden Inn Al Khobar is ideally situated near major landmarks such as Dhahran Mall and Rashid Mall, making it extremely convenient for both leisure and business travelers. The hotel's proximity to shopping complexes, dining options and key business areas, coupled with ample parking availability, adds to its allure. Families especially benefit from the location, enjoying amenities and services within a short walking distance. Despite minor inconveniences from traffic congestion, the hotel’s excellent location and clean facilities, combined with reasonable pricing, make it a favored choice.

While the breakfast buffet at the hotel receives mixed reviews, many guests commend its variety and quality, alongside excellent service from the staff. Nonetheless, there are areas needing improvement, particularly in offering fresh options and meeting specific dietary requirements consistently. The lunch offerings are highly rated, though the dinner service needs enhancement in food quality and variety. Room cleanliness is universally praised with the hotel's neat and cozy design contributing to a comfortable stay. However, some guests noted that the rooms are on the smaller side and need better amenities and odor control.

Cleanliness is a strong suit for Hilton Garden Inn Al Khobar with guests frequently highlighting the high hygiene standards maintained throughout the property. Positive feedback extends to the staff, who are often described as friendly, professional and helpful. Special commendations are given to receptionists and other key staff members who ensure a smooth and pleasant experience.

Despite some criticisms about slow and unreliable Wi-Fi, many guests find the internet service satisfactory. The rooftop pool, although sometimes affected by maintenance schedules and availability, is generally well-regarded for its inviting and picturesque setting. Parking facilities, though adequate and free, can be tight and disorganized, especially for larger vehicles.

For families, the hotel offers a quiet and clean environment with effective soundproofing and attentive service, making it a pleasant stay for those with children. The quality of the beds, however, varies among guests with some finding them very comfortable and others commenting on the firmness of mattresses and pillows.

Overall, the Hilton Garden Inn Al Khobar delivers a solid four-star experience, noted for its cleanliness and exceptional service. It is particularly appealing for business travelers due to its strategic location, professional atmosphere and efficient service, although there are areas that could benefit from improvement to enhance the overall guest experience.
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Hotel Taking Steps Towards Sustainability

This hotel holds multiple third-party sustainability certifications, including ISO 14001, ISO 50001, and ISO 9001. It uses the LightStay platform to measure and manage its environmental and social impact.

Family Friendly Hotel

This hotel is listed among family hotels in Al Khobar. It offers comfortable rooms and family-friendly amenities.

Hotel with Swimming Pool

The Hilton Garden Inn offers a functional and well-maintained pool, suitable for both leisure and exercise. Its reliable service and convenient location make it a solid choice for business and leisure travelers.

Heated Pool Outdoor Pool

Business Hotel

A light, bright and stylish hotel near the Persian Gulf coast. It features comfortable rooms and essential amenities for business travelers.

Hotel with Parking

Provides free parking. Offers convenient and secure parking facilities for guests. Located on King Saud Street, providing easy access to nearby business and leisure destinations.

Accessible Hotel

Hilton Garden Inn Al Khobar offers increased accessibility with wheelchair-accessible units. Accessible features include lowered sinks and roll-in showers. A Queen Room with Mobility Access is also available.

4-Star Hotel

Located on King Saud Street in Al Ulaya, this Hilton Garden Inn offers modern accommodations and reliable services. It is well-suited for both business and leisure travelers seeking a comfortable and convenient stay.

Hotel with Outdoor Pool

This hotel offers an outdoor pool. Known for its clean and elegant environment, it provides very accommodating staff and a pleasant hotel experience.

Hotel with Heated Pool

This hotel offers multiple pool options, including a heated pool. Guests have access to indoor, outdoor, and rooftop pools, with the heated option available.

Hotel for Honeymoon

Romantic Hotel

Room Types

King Room The spacious double room offers air conditioning, a safe deposit box, heating and a flat-screen TV with cable channels. The unit has 1 bed.

One-Bedroom King Suite The spacious suite provides air conditioning, a seating area, a safe deposit box, heating and a flat-screen TV with cable channels.

Queen Room - Mobility Access The spacious double room offers air conditioning, a safe deposit box, heating and a flat-screen TV with cable channels. The unit offers 1 bed.

2 Twin Beds Room The spacious double room features air conditioning, a safe deposit box, heating, as well as a flat-screen TV with cable channels. The unit has 2 beds.

Deluxe King Room The unit offers 1 bed.

Deluxe Twin Room The unit offers 2 beds.

About Hilton Garden Inn Al Khobar

License: 10008946

Guest Reviews

8.3

Very Good

Location

Hilton Garden Inn Al Khobar boasts an excellent location, making it a favored choice among travelers. Situated near major landmarks such as Dhahran Mall and Rashid Mall, guests find it easy to access shopping complexes and a plethora of dining options. The hotel's proximity to key business areas and the center of Al Khobar ensures convenience for both leisure and business travelers. The surrounding area, although slightly away from the city center, offers a quiet and pleasant environment with ample parking available.

Families particularly appreciate the hotel's location directly across from a huge mall, providing entertainment and dining options within a short walking distance. The ease of access to amenities and services adds to the convenience, making it a suitable choice for extended stays.

While the hotel's positioning in a bustling area can lead to some traffic congestion, the benefits of being close to major attractions and transport routes are overwhelmingly positive. The cleanliness of the facilities, combined with reasonable pricing, further enhances the appeal of this well-situated hotel.

Breakfast

Guests at Hilton Garden Inn Al Khobar have shared mixed opinions regarding the hotel's breakfast offerings. On the positive side, many have praised the breakfast as excellent, delicious and varied with plenty of options to choose from. The breakfast buffet’s quality and variety have been particularly highlighted with one guest appreciating the colorful plates and another noting the willingness of staff to provide a wide selection. The breakfast staff, especially the omelette chef, have received commendations for their excellent service.

However, there have been several criticisms as well. Some guests found the breakfast to be expensive, while others mentioned it lacked value with specific complaints about limited variety and repetitive menu choices. A few reviews noted that certain breakfast options, like fresh juice, were missing. There were also specific concerns regarding the breakfast during Ramadan, which some non-Muslim travelers found inadequate. Additionally, a couple of guests experienced issues with their inclusive breakfast not being provided at check-in.

Overall, while the breakfast at Hilton Garden Inn Al Khobar has been met with positive feedback for its variety and quality, there are areas for improvement, particularly in ensuring consistency and addressing specific dietary needs.

Dinner

Hilton Garden Inn Al Khobar offers a mixed dining experience, particularly at their restaurant. While the lunch service receives high praise for its quality and excellence, dinner offerings seem to fall short for many guests. Complaints about limited variety, basic food quality and strong restaurant odors that linger on clothing are common. Some guests note that grilled food isn't fresh and desserts in the buffet don't meet expectations. Despite this, a few standout mentions appreciate the delicious food straight from the kitchen and commend the tasty biryani. The service, especially by an employee named Safana, is highlighted positively. However, overall, the dining experience for dinner might not meet everyone's expectations with many finding it average or below standard.

Rooms

Rooms at the Hilton Garden Inn Al Khobar have been described as clean, comfortable and quiet by several guests. The design is neat, simple and cozy with notable room cleanliness and tidiness. Guests appreciated the large windows offering good views and the overall refurbishment of the rooms, which adds a modern touch to the interiors.

However, there are consistent mentions of the rooms being small and some lacking necessary amenities such as bathrobes or toothbrushes. Many guests found the lingering smells in the rooms and corridors unpleasant, often noting that the air conditioning contributed to the humidity and odors. Additionally, issues with the bathroom exhaust fans and noise insulation were pointed out by some visitors.

Despite these drawbacks, the rooms are frequently praised for their comfort, cleanliness and the quality of room service. Most agree that for a short stay, the hotel is a suitable option, but there's a consensus that some aspects, like room size, need improvement to enhance the guest experience further.

Beds

The bed quality at the Hilton Garden Inn Al Khobar has received mixed reviews from guests. On the positive side, many visitors found the beds to be very comfortable, appreciating the good smell and ample comfort provided by the large, well-appointed rooms. Guests have mentioned that the bed size, especially the king beds, contributes to a comfortable stay, along with the general comfort of the room and its furnishings.

However, some visitors have raised concerns about the hardness and discomfort of the mattresses, describing them as very firm and even likening them to a motel bed. Issues with pillows have also been noted with several guests finding them hard and uncomfortable, which detracted from their overall sleep experience. There have also been remarks about cleanliness with some beds and bed sheets reported as unclean or needing renovation.

While there are positive aspects regarding the comfort and size of the beds, improvements in mattress softness and pillow quality seem necessary to enhance the guest experience.

Cleanliness

Hilton Garden Inn Al Khobar has received overwhelmingly positive feedback regarding its cleanliness from its guests. Many praised the hotel as being very clean with high standards maintained throughout the property. Words like clean, neat, elegant and sanitized frequently appeared in the reviews, indicating a strong commitment to hygiene and comfort. The guests highlighted the cleanliness of both the rooms and common areas, including the corridors and reception with a pleasant and clean smell enhancing their experience.

The furniture and facilities were noted to be new and well-maintained, adding to the overall sense of tidiness and comfort. Guests also appreciated the thorough and frequent cleaning, describing the hotel as comfortable, calm and beautiful. Room services received commendation for their effectiveness in providing a clean environment.

While most reviews were positive, emphasizing the hotel’s cleanliness and the welcoming atmosphere, a few mentioned areas for improvement, such as dirty carpets and occasional issues with room cleanliness. Nevertheless, the staff's cooperation and professionalism, particularly at the reception, were consistently praised, contributing to an excellent overall guest experience.

Staff

The Hilton Garden Inn Al Khobar features an exceptionally friendly and professional staff, frequently praised for their respectful and cooperative demeanor. Receptionists, notably Shouq and Mr. Mohammed, receive commendations for their welcoming and polite service. Guests appreciate the quick and efficient check-in process, along with the clear instructions and continuous smiles from the team. The front desk staff stand out for their helpfulness and high moral standards, while other employees, including Angie, Rio and Sarah, are noted for their kindness and outstanding guest care. Despite a few mentions of unprofessional behavior and isolated incidents of unsatisfactory service, the overall impression reflects a team characterized by their friendly and professional approach. The excellent service extends beyond the reception with housekeepers and attentive waiters also making positive impressions.

Wi-Fi

The Wi-Fi service at Hilton Garden Inn Al Khobar has received mixed feedback from guests. On the positive side, some guests have praised the internet for being good, very good, reliable and amazing without any disconnections. However, there are notable complaints indicating that the Wi-Fi can be weak, terrible and very slow in various parts of the hotel. Some guests have experienced issues with both the internet and the TV not working in their rooms. Overall, while many find the Wi-Fi service satisfactory, others have encountered significant challenges.

Pool

The pool at Hilton Garden Inn Al Khobar is a highlight for many guests, often described as nice, beautiful and inviting. Its panoramic location on the roof is particularly recommended, contributing to its allure and making it a picturesque spot for relaxation. Despite some concerns about maintenance schedules, availability and cleanliness, the pool is generally well-regarded. Guests appreciate the unrestricted men’s access during busy hours, though they note restricted timings for both males and females. The pool is uncovered, which can be a delight on sunny days but may be a drawback on particularly hot ones. All in all, the pool, along with the good gym facilities, adds significant value to the overall experience at the hotel.

Parking

At Hilton Garden Inn Al Khobar, guests can take advantage of ample parking spaces available both on the ground level and in the basement. Many reviewers appreciated that the hotel provides free parking, which is a significant convenience for travelers.

However, there are some challenges with the parking facilities. While the hotel's parking is described as excellent by some, others found the basement parking to be overcrowded and disorganized. The tight parking slots can be particularly troublesome for large family SUVs and there is no valet parking service to assist in these situations. Additionally, priority parking for hotel guests and loyal customers appears to be lacking.

Overall, while parking is readily available, guests might need to navigate tight spaces and limited priority options.

Family

Nestled in a convenient location, Hilton Garden Inn Al Khobar proves to be a top choice for families with children. This hotel stands out for its peaceful and clean environment, making it an appealing option for those seeking tranquility. Parents will appreciate the effective soundproofing in the children's rooms, allowing everyone to enjoy a calm stay.

The staff at Hilton Garden Inn Al Khobar are noted for their friendliness with special mentions for individuals like Rio from the buffet section who goes above and beyond in treating young guests attentively. This personalized service adds a memorable touch to the family experience.

While a minor downside mentioned is the tightness of the bathroom, the overall feedback remains highly positive. Families can enjoy a comfortable stay with proximity to essential amenities. However, guests should be aware of the hotel's policy on security deposits, as it has been noted during the check-out process.

Overall, Hilton Garden Inn Al Khobar offers a delightful and quiet escape for families with children, backed by attentive service and strategic location.

4 Star

The Hilton Garden Inn Al Khobar receives high praise for its cleanliness and service with many guests describing it as one of the best hotels in the area. Reviewers highlight the very good and clean rooms, noting the overall excellence in services, reception and cleanliness. The hotel lives up to its four-star rating with quick and efficient reception service, as well as a friendly and welcoming staff who offer clear instructions and guidance. Described as a beautiful hotel by all standards, it provides a comfortable and pleasant experience. While it may not fully meet the grandeur some expect from the Hilton brand, it consistently delivers a positive and satisfying stay for most guests.

Business

The Hilton Garden Inn Al Khobar receives positive feedback from guests who appreciate its suitability for business travelers. Its convenient location makes it ideal for business trips and the rooms are well-suited for business appointments. Guests praise the professional and helpful service, highlighting the efficiency and friendliness of the reception staff. The business center is considered good and the overall service, including quick and welcoming interactions with the staff, contributes to a very good experience for businessmen.

Yes, Hilton Garden Inn Al Khobar has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.

No, a spa isn't available at Hilton Garden Inn Al Khobar.

No, Hilton Garden Inn Al Khobar doesn't allow dogs.

Yes, parking facilities are available at Hilton Garden Inn Al Khobar.

No, Hilton Garden Inn Al Khobar doesn't have a gym.

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