City Express by Marriott Petoskey Harbor Springs is celebrated for its exceptional location nestled between the charming towns of Petoskey and Harbor Springs. Guests find the hotel's quiet and serene environment ideal for exploring local attractions like ski areas, state parks, and nearby destinations such as Traverse City and Mackinaw. The convenience of this location, combined with ample parking and a pet-friendly policy, receives high praise from visitors.
The complimentary breakfast offered at the hotel adds significant value to guests' stays. With a diverse selection of hot and cold options such as scrambled eggs, sausage, waffles, and pastries, it caters to various preferences. Guests appreciate the cleanliness and organization of the breakfast room, as well as the staff's attentiveness in maintaining ample supplies throughout the morning.
Rooms at City Express by Marriott Petoskey Harbor Springs are known for their cleanliness and comfort. Guests frequently commend the immaculate condition of the accommodations, the spaciousness, and the availability of convenient amenities like refrigerators and microwaves. While some aspects of the property are dated, updates in furnishings and decor contribute to a pleasant stay. The peaceful atmosphere ensures a restful experience for all guests.
The staff at the hotel earns accolades for their exceptional customer service. Noted for their friendliness and helpfulness, the front desk team and management are particularly recognized for their ability to address guest needs promptly and with sincerity. The consistently warm interactions and willingness to go above and beyond enhance the overall experience.
Comfortable beds are a highlight of the hotel, with many guests enjoying restful nights due to quality mattresses and a variety of pillows. Recent updates, including new beds and thick duvets, further enhance this aspect of the stay.
As a pet-friendly establishment, the hotel extends a warm welcome to guests traveling with dogs. The property features spacious lawn areas and convenient dog amenities, ensuring a pleasant experience for pet owners. The staff's welcoming approach and the provision of dog treats upon arrival are appreciated, making it a popular choice for those seeking accommodations with their furry companions.
Overall, City Express by Marriott Petoskey Harbor Springs offers an impressive blend of location, service, comfort, and pet-friendliness, making it a highly regarded lodging option in the area.
Bayside Hotel of Mackinac, located in a prime spot in Mackinaw City, enjoys a stellar reputation for its strategic location that offers unparalleled accessibility to Mackinac Island and the vibrant downtown area. Guests consistently appreciate the scenic lakefront views, the tranquility despite being centrally placed and the convenience of ample parking, making it an excellent base for tourists.
While the absence of breakfast services has been a common letdown, the hotel more than makes up for it with spacious, comfortable rooms equipped with essential amenities. The positive experiences are somewhat overshadowed by frequent complaints about cleanliness and the need for significant updates and repairs, yet these issues are mitigated by the generally friendly and helpful hotel staff, who are often praised for their responsiveness and courteous behavior.
The hotel’s family-friendly environment stands out with many guests praising the small water park and game room tailored for children. This, alongside clean and friendly surroundings and discount ferry tickets, makes it extremely appealing to families. However, mixed experiences reported about the beds indicate room for improvement in ensuring consistent comfort across all stays.
Guests generally found the hotel's indoor pool and water park to be fantastic, especially for kids, despite occasional maintenance and cleanliness issues. The indoor pool, hot tub, sauna and playground further enhance the recreational experience, contributing significantly to the positive feedback.
For business travelers, the hotel offers a quiet and tranquil environment, though some noted limited plug access and occasional cleanliness issues. Despite these drawbacks, the quietness and supportive staff make it a reasonable option for those seeking a peaceful stay.
In summary, Bayside Hotel of Mackinac offers good value with its excellent location, family-friendly amenities and accommodating staff, although it faces challenges in maintenance and cleanliness that need addressing to elevate the guest experience.
The 'Cabins of Mackinac & Lodge' offers visitors a scenic and conveniently located retreat near Mackinac Island, making it an excellent spot for exploring the surrounding area with ease. Guests laud its proximity to downtown Mackinaw City, replete with shops, restaurants and attractions, as well as its charming lakeside setting that balances privacy with accessibility. The cabins' ease of access to the ferry and local amenities further enhances the experience.
Families especially appreciate the range of on-site activities, notably the waterpark, which is a hit with children and provides a significant entertainment value. Spacious rooms capable of accommodating large families, coupled with the tranquil environment, make the property a suitable choice for family getaways. The heated pool also receives positive feedback for its warmth and comfort.
Staff interactions are generally positive with numerous mentions of friendly, accommodating team members adding to the welcoming atmosphere. Housekeeping and front desk personnel frequently receive praise for their helpfulness and responsiveness, contributing to a pleasant stay for many guests.
Nonetheless, there are areas needing improvement. Many guests were disappointed by the misleading breakfast information and found the lack of complimentary breakfast frustrating. Cleanliness is another recurrent issue with multiple reports of dirty rooms, mold and general maintenance problems detracting from the overall experience. Additionally, the WiFi service is often reported as subpar, causing inconvenience for those requiring a reliable internet connection.
Room amenities and conditions draw mixed reviews—while some appreciate the spaciousness and comfort, others report issues with outdated decor, cleanliness and maintenance concerns like broken fixtures and musty smells. The beds also receive varied feedback; some find them comfortable while others cite discomfort and cleanliness issues.
The aquatic facilities, including the indoor and outdoor pools, waterpark and hot tub, receive praise for providing fun and relaxation, especially for children. However, the indoor pool area has been criticized for cleanliness and maintenance issues.
In summary, while 'Cabins of Mackinac & Lodge' shines with its prime location, family-friendly amenities and generally pleasant staff, improvements in clarity of services, cleanliness, maintenance and WiFi connectivity could significantly enhance the guest experience.