Albany, 806 North Westover Boulevard31.618976,-84.221281(Show on Map)
7.0
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesWed, 14 Oct - Thu, 15 Oct14 Oct - 15 Oct
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
The Quality Inn Albany enjoys a favorable location, highly regarded by guests for its proximity to the Albany Mall and various shopping options and restaurants, enhancing convenience for travelers. Nearby amenities such as a Walmart further contribute to the appeal, offering easy access to essentials. The hotel is staffed by friendly and accommodating personnel, adding a positive dimension to the overall guest experience.
The breakfast experience at Quality Inn Albany has garnered mixed feedback. While some guests appreciated the selection of items like Jimmy Dean sausage biscuits, waffles, cereal, and yogurt, others suggested the need for more variety and improvement in beverage availability after 8:20 am. The friendly service during breakfast is often noted as a highlight, yet a broader selection could enhance guest satisfaction.
Guest reviews of the hotel's rooms indicate a need for significant improvements, particularly with cleanliness and maintenance. Reports have pointed to issues like dirt on floors, stains, and unpleasant odors. Concerns about pests and outdated decor have also been mentioned. Despite these challenges, some guests have found the rooms comfortable, and the reception area welcoming, largely due to the attentive staff.
The hotel's cleanliness standards have been a notable point of contention, with many guests expressing dissatisfaction. Issues such as dirty floors and inconsistent cleaning practices, including hair on towels and showers, highlight the need for better housekeeping. Efforts to address these cleanliness concerns, alongside maintaining infrastructure like tiles and ceilings, are crucial for improving guest experiences.
The beds at Quality Inn Albany have received mixed reviews. While many guests have praised the comfort, describing the beds as some of the best they have experienced, inconsistencies in maintenance and quality have been noted. Some guests reported issues with mattresses and found the pillows too soft. Nonetheless, when properly maintained, the beds contribute positively to the overall guest experience.
In summary, the Quality Inn Albany offers a convenient location and friendly service, but improvements in cleanliness, maintenance, and breakfast variety are essential for enhancing guest satisfaction.
Categories
Pool
Outdoor Pool
Free Wi-Fi
Parking
Accessible
Gym
3 Star
Outdoor Pool
Check-in - Check-out
Check In:
15:00
Check Out:
11:00
Facilities
Parking
Restaurant
Room service
24-hour front desk
Fitness centre
Non-smoking rooms
Business centre
Babysitting/child services
Laundry
Facilities for disabled guests
Family rooms
Ironing service
Free parking
Internet services
Lift
Safety deposit box
Soundproof rooms
Heating
Fax/photocopying
WiFi
Allergy-free room
Outdoor pool
Free WiFi
Air conditioning
Designated smoking area
Outdoor pool (all year)
Vending machine (drinks)
Vending machine (snacks)
Daily housekeeping
Parking on site
WiFi available in all areas
Accessible parking
Wheelchair accessible
Toilet with grab rails
Lower bathroom sink
Visual aids: Braille
Coffee house on site
Sun loungers or beach chairs
Sun umbrellas
24-hour security
Security alarm
Smoke alarms
CCTV in common areas
CCTV outside property
Fire extinguishers
Swimming pool
Food can be delivered to guest accommodation
Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests
Cashless payment available
Invoice provided
Property is cleaned by professional cleaning companies
Room Types
King Room with Sofa Bed - Non-SmokingThe family room features air conditioning, soundproof walls, a tea and coffee maker, a seating area, as well as a flat-screen TV with cable channels. The unit has 2 beds.
Queen Room with Two Queen Beds - Non-SmokingThe unit offers 2 beds.
Queen Room - Accessible/Non-SmokingThe unit has 2 beds.
Queen Room with Two Queen Beds - Accessible/Non-SmokingThe unit has 2 beds.
Accessible King Room - Non-SmokingThe unit offers 1 bed.
King Room - Accessible/Non-SmokingThe unit offers 1 bed.
King Room - Non-Smoking/Mobility/Hearing AccessibleThe unit offers 1 bed.
King Room - Non-SmokingThe unit offers 2 beds.
Standard King Room - SmokingThe unit offers 1 bed.
Queen Room with Two Queen Beds - Non-SmokingThe unit offers 2 beds.
King Room - SmokingThe unit has 1 bed.
Guest Reviews
7.0
Good
Review Summaries
Summarized by AI
Location
The Quality Inn Albany boasts an exceptional location, consistently praised for its proximity to key amenities and attractions. Situated right at the Albany Mall, guests find themselves within easy walking distance of numerous shopping options and restaurants. The convenience extends to a nearby Walmart, just a five-minute drive away, making the location ideal for travelers seeking easy access to essentials. The hotel's position in a pleasant area adds to the overall appeal, offering a comfortable stopover for those passing through. Complementing the prime location, the staff at Quality Inn Albany is notably friendly and accommodating. Guests frequently commend their helpfulness, enhancing the overall positive experience at this well-situated hotel.
Breakfast
Quality Inn Albany offers a breakfast experience that has received mixed reviews from its guests. Some have appreciated the selection, finding it adequate with options like Jimmy Dean sausage biscuits, waffles, cereal, and yogurt, complemented by friendly service from the staff and a convenient location near the mall. However, there is room for improvement, as other guests noted the limited variety and availability of items such as coffee and beverages, particularly after 8:20 am. Suggestions for breakfast enhancements include adding more variety and fruit to the menu. Overall, while some found the breakfast to be satisfying and fitting for their needs, others felt it could benefit from more options and consistency.
Rooms
Guests of the Quality Inn Albany have shared a range of experiences regarding the hotel's rooms, highlighting areas that need improvement. Many reviews point out issues with cleanliness, noting instances of dirt on floors and stains on bathroom mirrors. Some guests reported finding hair on towels and sheets, while unpleasant odors, such as musty smells and dried urine in bathrooms, were also mentioned. There were concerns about pests, including roaches and nats, contributing to a less-than-desirable environment. Additionally, the rooms have been described as outdated and small, with some reporting broken appliances like the refrigerator door.
Despite these issues, there are positives to note. Some guests found their rooms comfortable and mentioned that the reception area was nice, and that most of the staff were very welcoming and friendly. The hotel does show signs of deterioration, but the attentiveness and friendliness of the staff stand out as a redeeming quality in the guest experience.
Overall, while the Quality Inn Albany offers a friendly atmosphere through its staff, improvements in cleanliness and maintenance are essential to enhance guest satisfaction and ensure a more pleasant stay.
Beds
The guest reviews of the Quality Inn Albany reveal a mix of experiences when it comes to the beds in the hotel rooms. Many guests found the beds to be comfortable, with some even describing them as the best they had ever experienced. This suggests that, when well-maintained, the hotel provides a good quality of sleep. However, there were also reports of issues with some of the mattresses, including protruding springs and even a dent in the mattress, which detracted from the sleep experience for some visitors. Additionally, some guests found the pillows too soft for their liking. Overall, while there are several positive remarks about the comfort of the beds, there are also concerns about inconsistencies in maintenance and quality.
Cleanliness
Quality Inn Albany seems to be facing significant challenges with its cleanliness standards, according to recent guest reviews. Many guests have expressed dissatisfaction with various aspects of the hotel's upkeep. There were frequent mentions of dirty floors, which left residue on guests' socks and feet, as well as trash left inside the rooms and bathrooms. Hair on towels and in showers was noted, suggesting inconsistent cleaning practices. Some reviews highlighted the presence of roaches and overall outdated room decor.
Nevertheless, there were moments of recognition for room cleanliness being relatively up-to-date despite these issues. While some guests appreciated the minimal cleanliness, the overall sentiment points to a need for substantial improvements in housekeeping efforts. Additionally, the maintenance of infrastructure, like separated tiles and potential mold in ceilings, calls for attention. With guest expectations unmet in cleanliness, the hotel would benefit from addressing these concerns to provide a better experience for future visitors.
FAQ
Yes, Quality Inn Albany has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Quality Inn Albany.
No, Quality Inn Albany doesn't allow dogs.
Yes, parking facilities are available at Quality Inn Albany.
