Alcalá Plaza
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Summary of reviews'Alcalá Plaza' enjoys a well-regarded location, offering convenience with its proximity to shopping centers, amenities and major transport links, making it an ideal base for both short-term and extended stays. Guests frequently appreciate the ample free parking, adding to its overall accessibility. The rooms are spacious, comfortable and clean, often featuring king-size beds which are highly praised for their comfort. The hotel is pet-friendly, making it a suitable choice for travelers with dogs.
While guests note the breakfast could benefit from more variety and better quality, the inclusion of gluten-free options and local churros adds a pleasant touch. However, the absence of a dinner service limits dining options and the small cafeteria only opens briefly in the morning.
Cleanliness is generally a strong point with many guests complimenting the hotel on its cleanliness and well-kept rooms, despite occasional maintenance and cleanliness issues reported. The staff are often described as friendly, professional and attentive, contributing positively to the guest experience.
Free WiFi is offered, though feedback varies with reports of inconsistent signals. Conversely, the parking facilities receive high marks, thanks to the availability of both free outdoor parking and secure underground options.
For those on business, the hotel's strategic location near highways and a train stop ensures easy access to Madrid and the airport, while families appreciate the kid-friendly environment. The hotel accommodates school trips, enhancing its reputation as a practical family choice.
Overall, Alcalá Plaza offers good value for its three-star rating, balancing comfort, convenience and affordability, particularly for guests with vehicles and pets.
Categories
While guests note the breakfast could benefit from more variety and better quality, the inclusion of gluten-free options and local churros adds a pleasant touch. However, the absence of a dinner service limits dining options and the small cafeteria only opens briefly in the morning.
Cleanliness is generally a strong point with many guests complimenting the hotel on its cleanliness and well-kept rooms, despite occasional maintenance and cleanliness issues reported. The staff are often described as friendly, professional and attentive, contributing positively to the guest experience.
Free WiFi is offered, though feedback varies with reports of inconsistent signals. Conversely, the parking facilities receive high marks, thanks to the availability of both free outdoor parking and secure underground options.
For those on business, the hotel's strategic location near highways and a train stop ensures easy access to Madrid and the airport, while families appreciate the kid-friendly environment. The hotel accommodates school trips, enhancing its reputation as a practical family choice.
Overall, Alcalá Plaza offers good value for its three-star rating, balancing comfort, convenience and affordability, particularly for guests with vehicles and pets.
Dog Friendly Hotel
This hotel allows calm dogs and cats that won't disturb other guests. It offers a 24-hour reception, car rentals, covered parking, and free outdoor parking.
Hotel with Parking
This hotel offers the convenience of both free outdoor parking and a covered parking facility, which is available for a charge. This dual offering provides guests with choices depending on their preference for cost or protection.
Accessible Hotel
This hotel offers an elevator, a wheelchair-accessible path of travel, and wheelchair-accessible parking. It also provides wheelchair-friendly rooms with wheelchair-accessible bathrooms.
3-Star Hotel
This hotel offers a comfortable and convenient stay, with an impressive rating and incredible value for money. Guests consistently praise the reasonable rates and excellent amenities.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Business Hotel
Guest Reviews
Alcalá Plaza boasts a prime location with a wealth of conveniences nearby. Guests frequently highlight its proximity to various shopping centers, including La Dehesa, where shopping, dining and entertainment options are abundant. The hotel's location on the outskirts of Alcalá de Henares provides easy access to main roads and highways, facilitating quick travel to the nearby airport, only 30 kilometers away and connections to Madrid via the A2 highway.
Despite being somewhat distant from Alcalá's historic center, the location is praised for its quiet surroundings and excellent transport links. It's just a short drive from the hospital and university faculties, adding to its convenience for visitors. The presence of ample free parking and easy accessibility is another significant advantage mentioned by guests.
Moreover, the area surrounding the hotel is replete with essential amenities, such as supermarkets, cafes and sports clubs, making it a suitable choice for longer stays. The nearby vocational training institute and biosanitary faculties also add to its appeal for educational visits.
Overall, Alcalá Plaza offers a strategic, convenient and well-connected location, making it an ideal base for both short stopovers and extended stays, particularly for those with vehicles.
The breakfast experience at Alcalá Plaza has received mixed feedback from guests, especially in regard to its value for money. For a cost of 10 euros, many found the breakfast offerings to be quite basic and lacking in variety, describing it as scarce, limited in options and not varied. There were mentions of common issues such as cold and frozen bread, dirty tables and occasionally a problematic coffee machine. Moreover, several guests felt that the quality of food was lower than expected and not worth the price charged.
However, there were some positive remarks amidst the criticisms. A few guests appreciated the presence of gluten-free options and described the breakfast as grandiose or good. The inclusion of authentic churros from a local churrería on January 1st was also highlighted as a delightful touch. For those who did find some positives, the breakfast was often described as correct, quite good or good, albeit basic.
Service-wise, while the staff made efforts to keep things under control during busy times, there were still complaints about the overall breakfast service being poor with limited variety and opening hours that some found inconvenient.
Overall, although there are some commendations, the general consensus suggests that improvements are needed in variety, quality and service to make the breakfast at Alcalá Plaza truly worth its price.
Guests frequently noted the lack of dinner service at 'Alcalá Plaza' with several pointing out the absence of a restaurant or bar open during their stay. Many reviewers mentioned that, aside from breakfast, the hotel offers no meal options, leaving dining choices limited. There is a cafeteria, but it operates for just a brief period in the morning and does not provide any substantial food items apart from coffee. Some guests highlighted the limited bar hours as a downside and it seems the bar often remains closed during weekends. Despite the attention and service from the dining staff receiving some praise, the overall sentiment suggests that the hotel could greatly benefit from extending its dining facilities.
Alcalá Plaza is known for its spacious and comfortable rooms, which guests have repeatedly praised. The beds are typically highlighted for their size and comfort with many reviewers enjoying the king-size beds. The rooms also offer modern amenities and generous space, making it easy to relax and enjoy a peaceful stay. This tranquility is further enhanced by the quiet atmosphere, despite the central location close to the city.
Cleanliness is a strong point for Alcalá Plaza with many guests noting the tidy and well-kept state of their rooms and bathrooms. The large bathrooms are particularly appreciated, often described as clean and spacious. The hotel's policy of accepting dogs is an added bonus for pet owners.
However, some areas could use more attention. Several guests mentioned that the rooms lacked air conditioning and sufficient power outlets, which detracted from their overall convenience. Instances of maintenance issues, such as non-functional safety boxes, weak Wi-Fi signals and occasional cleanliness oversights like stains and dirt, were also noted. Furthermore, the noise from the lobby's cafeteria and adjacent rooms sometimes disturbed the otherwise quiet ambiance.
Despite these drawbacks, many visitors find the hotel to be a good value with its spacious, comfortable and clean rooms providing a great base for weekend getaways or city explorations.
The beds at Alcalá Plaza are a highlight for many guests, frequently praised for their impressive size and comfort. Numerous reviews describe the beds as very big, large and even enormous. Guests often mention that the beds are super comfortable with some stating that the bed is the best part of the room. Indeed, the comfort and spaciousness of the beds often come with commendations for being particularly clean.
However, experiences with the beds are not universally positive. Some guests have found the mattresses to be hard and uncomfortable, while others noted that the bedding could be improved. Pillows are occasionally described as thin, which detracts from the overall comfort for a few visitors.
Overall, while the general consensus points towards the beds being a strong suit of Alcalá Plaza, there are occasional issues that suggest room for improvement. Comfortable and sizeable beds seem to be a standard, but the level of comfort can vary depending on individual preferences.
'Alcalá Plaza' has received mixed reviews regarding its cleanliness with a notable emphasis on positive feedback. Many guests have praised the hotel for its very clean rooms, highlighting the spaciousness and comfortable king-size beds. The daily cleaning service has been commended for maintaining hygiene standards, resulting in rooms that were described as super clean and very pleasant.
Guests also appreciated the clean bathrooms and the overall tidiness of the hotel, noting that the hotel's cleanliness contributed to a comfortable stay. Points were given for the spacious and well-maintained rooms, contributing to the overall impression of a hospitable and clean environment.
However, there were recurring concerns about certain aspects of the hotel's upkeep. Some areas, such as the bathrooms and hallways, were reported to have dirt, mildew and large stains on carpets, indicating inconsistencies in the cleaning service. Particular attention was drawn to uncleaned exterior and interior doors and the general condition of the facilities, which some guests felt needed renovation and better maintenance.
Additionally, the presence of leftover food from previous occupants and an unpleasant smell in certain areas were noted as detractors from an otherwise clean environment. Despite these issues, the cleaning staff's efforts were acknowledged, although guests suggested improvements are needed to elevate the hotel's overall cleanliness and ensure a more consistent experience for all visitors.
The reviews for the staff at Alcalá Plaza highlight mostly positive experiences. Guests frequently describe the staff as very friendly, kind and attentive with particular praise for the reception and dining room personnel. Professionalism and exceptional service are noted often with mentions of specific staff members like Samuel standing out for their kind and attentive demeanor.
While most of the feedback emphasizes the helpfulness and friendliness of the staff, there are occasional comments pointing to less communicative or less welcoming interactions, particularly with the night receptionist and some reception staff. Despite these few negative remarks, the overall consensus is that the team is dedicated to providing a pleasant and professional experience for guests.
In summary, the staff at Alcalá Plaza are generally well-regarded for their friendliness, professionalism and willingness to assist, making a strong positive impression on most visitors.
The WiFi at Alcalá Plaza received a mix of reviews from guests. On the positive side, some users noted that the WiFi connection works very well and described the connectivity as good. However, several guests experienced challenges, citing weak and deficient WiFi signals in some rooms and common areas. Others mentioned frequent logouts and overall poor WiFi connections. While there were commendable reviews, it seems the hotel faces consistency issues with its WiFi reliability.
Alcalá Plaza boasts a variety of parking options that have garnered positive feedback from guests. Most notably, the hotel offers ample free outdoor parking, which many found to be a significant plus. The free parking is conveniently located close to the hotel and provides easy access, even for large vehicles and motorcycles. In addition to the outdoor spaces, there is also a secure underground parking garage available for a modest fee of 5€ per night. This underground option is appreciated for its added security, although it lacks charging points for electric vehicles and has been mentioned as needing better maintenance.
Guests consistently highlight the availability and convenience of the parking facilities at Alcalá Plaza. The large parking area within the hotel premises ensures that finding a spot is generally hassle-free. Additional benefits include free bus parking and monitored parking areas, enhancing the perception of security among visitors. Despite some reports of theft and maintenance issues, the parking at Alcalá Plaza is generally well-regarded, providing good value for money and contributing to a worry-free stay.
Alcalá Plaza offers a cozy and comfortable environment that is both practical and perfect for family getaways. The hotel is often chosen by families traveling together, who appreciate the convenience and suitability for children. It has become a popular spot for school trips, frequently accommodating groups of young football team members. This can lead to some lively activity and noise during the day, though it emphasizes the hotel's kid-friendly atmosphere. Despite the occasional busloads of children and the presence of their supervising teachers, the hotel remains a practical choice for families.
'Alcalá Plaza' generally offers good value for money and is considered great for a three-star rating. Described as a standard, decent and clean hotel, it provides the expected three-star amenities, aligning well with its category. Despite some mentions of rude staff and the hotel needing renovation, it is still seen as decent and above a three-star standard by some guests. While some reviews suggest the hotel could benefit from upgrades to match its former glory, the overall quality-price ratio remains favorable for most.
Alcalá Plaza receives commendations for its strategic location, making it highly favorable for business travelers. Positioned conveniently near major highways and a train stop, it offers quick access to Madrid and the airport, ensuring seamless commuting. The hotel is noted for being perfectly connected and supplied, aiding business activities. While some find the meeting rooms a bit costly, the hotel still stands as an ideal destination for business trips, providing a good table to work on which adds to its appeal for business purposes. Despite these highlights, there are also positive mentions regarding its suitability for couples, suggesting it caters well to both business and leisure stays.
Alcalá Plaza provides a welcoming environment for pet owners, accepting pets and ensuring dogs are allowed as long as they remain quiet. Guests appreciate the pet-friendly policy, which includes the possibility of bringing dogs, making the hotel a convenient choice for pet owners. However, some guests express concerns about the additional fee of €15 per night for pets, which is considered steep by several reviewers. While the hotel is accommodating towards pets, certain areas of the facilities are noted as not entirely suitable for animals with a hint of lacking specific amenities for pets. Despite this, the hotel remains a good option for travelers who wish to bring their dogs, supplemented by the benefit of convenient parking options nearby.
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Location
Despite being somewhat distant from Alcalá's historic center, the location is praised for its quiet surroundings and excellent transport links. It's just a short drive from the hospital and university faculties, adding to its convenience for visitors. The presence of ample free parking and easy accessibility is another significant advantage mentioned by guests.
Moreover, the area surrounding the hotel is replete with essential amenities, such as supermarkets, cafes and sports clubs, making it a suitable choice for longer stays. The nearby vocational training institute and biosanitary faculties also add to its appeal for educational visits.
Overall, Alcalá Plaza offers a strategic, convenient and well-connected location, making it an ideal base for both short stopovers and extended stays, particularly for those with vehicles.
Breakfast
However, there were some positive remarks amidst the criticisms. A few guests appreciated the presence of gluten-free options and described the breakfast as grandiose or good. The inclusion of authentic churros from a local churrería on January 1st was also highlighted as a delightful touch. For those who did find some positives, the breakfast was often described as correct, quite good or good, albeit basic.
Service-wise, while the staff made efforts to keep things under control during busy times, there were still complaints about the overall breakfast service being poor with limited variety and opening hours that some found inconvenient.
Overall, although there are some commendations, the general consensus suggests that improvements are needed in variety, quality and service to make the breakfast at Alcalá Plaza truly worth its price.
Dinner
Rooms
Cleanliness is a strong point for Alcalá Plaza with many guests noting the tidy and well-kept state of their rooms and bathrooms. The large bathrooms are particularly appreciated, often described as clean and spacious. The hotel's policy of accepting dogs is an added bonus for pet owners.
However, some areas could use more attention. Several guests mentioned that the rooms lacked air conditioning and sufficient power outlets, which detracted from their overall convenience. Instances of maintenance issues, such as non-functional safety boxes, weak Wi-Fi signals and occasional cleanliness oversights like stains and dirt, were also noted. Furthermore, the noise from the lobby's cafeteria and adjacent rooms sometimes disturbed the otherwise quiet ambiance.
Despite these drawbacks, many visitors find the hotel to be a good value with its spacious, comfortable and clean rooms providing a great base for weekend getaways or city explorations.
Beds
However, experiences with the beds are not universally positive. Some guests have found the mattresses to be hard and uncomfortable, while others noted that the bedding could be improved. Pillows are occasionally described as thin, which detracts from the overall comfort for a few visitors.
Overall, while the general consensus points towards the beds being a strong suit of Alcalá Plaza, there are occasional issues that suggest room for improvement. Comfortable and sizeable beds seem to be a standard, but the level of comfort can vary depending on individual preferences.
Cleanliness
Guests also appreciated the clean bathrooms and the overall tidiness of the hotel, noting that the hotel's cleanliness contributed to a comfortable stay. Points were given for the spacious and well-maintained rooms, contributing to the overall impression of a hospitable and clean environment.
However, there were recurring concerns about certain aspects of the hotel's upkeep. Some areas, such as the bathrooms and hallways, were reported to have dirt, mildew and large stains on carpets, indicating inconsistencies in the cleaning service. Particular attention was drawn to uncleaned exterior and interior doors and the general condition of the facilities, which some guests felt needed renovation and better maintenance.
Additionally, the presence of leftover food from previous occupants and an unpleasant smell in certain areas were noted as detractors from an otherwise clean environment. Despite these issues, the cleaning staff's efforts were acknowledged, although guests suggested improvements are needed to elevate the hotel's overall cleanliness and ensure a more consistent experience for all visitors.
Staff
While most of the feedback emphasizes the helpfulness and friendliness of the staff, there are occasional comments pointing to less communicative or less welcoming interactions, particularly with the night receptionist and some reception staff. Despite these few negative remarks, the overall consensus is that the team is dedicated to providing a pleasant and professional experience for guests.
In summary, the staff at Alcalá Plaza are generally well-regarded for their friendliness, professionalism and willingness to assist, making a strong positive impression on most visitors.
Wi-Fi
Parking
Guests consistently highlight the availability and convenience of the parking facilities at Alcalá Plaza. The large parking area within the hotel premises ensures that finding a spot is generally hassle-free. Additional benefits include free bus parking and monitored parking areas, enhancing the perception of security among visitors. Despite some reports of theft and maintenance issues, the parking at Alcalá Plaza is generally well-regarded, providing good value for money and contributing to a worry-free stay.
Family
3 Star
Business
Dog Friendly
No, Alcalá Plaza doesn't have any pool.
No, a spa isn't available at Alcalá Plaza.
Yes, Alcalá Plaza welcomes dogs.
Yes, parking facilities are available at Alcalá Plaza.
No, Alcalá Plaza doesn't have a gym.
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