Eurostars Gran Madrid
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Summary of reviewsEurostars Gran Madrid stands out as a highly regarded hotel, particularly for its prime location and excellent breakfast offerings. Situated just a few kilometers from Barajas Airport, the hotel provides convenient access to downtown Madrid via a nearby metro station, making it ideal for both tourists and business travelers. The surrounding area is quiet yet well-equipped with numerous amenities including shopping centers, entertainment options and diverse dining facilities all within walking distance. This tranquil setting appeals to those preferring a serene environment without sacrificing connectivity.
The breakfast at Eurostars Gran Madrid has earned significant praise from guests, described as excellent, delicious and worth the additional charge of 12 euros. The buffet features a rich variety of local products, including gluten-free options on request and standout items like jamon. Despite minor mentions of cold pastries and a lack of vegetable variety, the overall sentiment is very positive, accentuated by the attentive service from staff.
When it comes to dinner, guests have mixed feelings. The quality of the food and the room service receives commendation, although restricted dining hours, the absence of weekend service and the impact of COVID-19 restrictions posed challenges. Notwithstanding these limitations, the impeccable service provided by hotel staff, including special touches like champagne and grapes, was appreciated.
The rooms at Eurostars Gran Madrid receive rave reviews for their spaciousness, modern decor and cleanliness. Guests consistently highlight the comfort of the large, cozy beds and the thorough cleanliness upheld by the housekeeping staff. Amenities such as toiletries, coffee, teas and chocolates add to the positive experience. Although there were occasional mentions of soundproofing and temperature control issues, these are outweighed by the overwhelmingly positive feedback.
Cleanliness is a notable strength at Eurostars Gran Madrid with guests frequently praising the meticulous upkeep of both rooms and common areas. The cleaning staff's diligent and systematic approach ensures that the hotel maintains a spotless, fresh ambiance, contributing to a comfortable stay.
The staff's exceptional friendliness and attentiveness significantly enhance the stay experience. Numerous guests highlight the personalized service and professionalism of receptionists and cleaning staff alike with many reviews mentioning specific staff members who contributed to an exceptional stay.
Parking at the hotel is another appreciated feature with several remarks about the convenience and security of free on-site, underground and closed garages. While there are minor issues mentioned, such as occasional garage door problems and unexpected charges, the overall sentiment is highly favorable.
Comfortable beds are a standout feature with many guests praising the spacious and high-quality mattresses that ensure a restful night's sleep, despite a few personal preferences for softer beds noted.
In summary, Eurostars Gran Madrid offers excellent value for its four-star rating. While some guests felt certain services and amenities could be improved, the general consensus underscores the hotel's strong points: a convenient location, exceptional cleanliness, comfortable beds and friendly staff. These attributes make it a reliable and appealing choice for travelers.
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The breakfast at Eurostars Gran Madrid has earned significant praise from guests, described as excellent, delicious and worth the additional charge of 12 euros. The buffet features a rich variety of local products, including gluten-free options on request and standout items like jamon. Despite minor mentions of cold pastries and a lack of vegetable variety, the overall sentiment is very positive, accentuated by the attentive service from staff.
When it comes to dinner, guests have mixed feelings. The quality of the food and the room service receives commendation, although restricted dining hours, the absence of weekend service and the impact of COVID-19 restrictions posed challenges. Notwithstanding these limitations, the impeccable service provided by hotel staff, including special touches like champagne and grapes, was appreciated.
The rooms at Eurostars Gran Madrid receive rave reviews for their spaciousness, modern decor and cleanliness. Guests consistently highlight the comfort of the large, cozy beds and the thorough cleanliness upheld by the housekeeping staff. Amenities such as toiletries, coffee, teas and chocolates add to the positive experience. Although there were occasional mentions of soundproofing and temperature control issues, these are outweighed by the overwhelmingly positive feedback.
Cleanliness is a notable strength at Eurostars Gran Madrid with guests frequently praising the meticulous upkeep of both rooms and common areas. The cleaning staff's diligent and systematic approach ensures that the hotel maintains a spotless, fresh ambiance, contributing to a comfortable stay.
The staff's exceptional friendliness and attentiveness significantly enhance the stay experience. Numerous guests highlight the personalized service and professionalism of receptionists and cleaning staff alike with many reviews mentioning specific staff members who contributed to an exceptional stay.
Parking at the hotel is another appreciated feature with several remarks about the convenience and security of free on-site, underground and closed garages. While there are minor issues mentioned, such as occasional garage door problems and unexpected charges, the overall sentiment is highly favorable.
Comfortable beds are a standout feature with many guests praising the spacious and high-quality mattresses that ensure a restful night's sleep, despite a few personal preferences for softer beds noted.
In summary, Eurostars Gran Madrid offers excellent value for its four-star rating. While some guests felt certain services and amenities could be improved, the general consensus underscores the hotel's strong points: a convenient location, exceptional cleanliness, comfortable beds and friendly staff. These attributes make it a reliable and appealing choice for travelers.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Hotel with Parking
EV charging stations
4-Star Hotel
Guest Reviews
Eurostars Gran Madrid boasts a prime location for travelers seeking convenience and accessibility. Situated just a few kilometers from Barajas Airport, the hotel offers swift connections via subway or a brief taxi ride. The metro station, merely a short walk away, ensures easy access to downtown Madrid, making it straightforward to explore the city's central attractions within 20 minutes.
The area around the hotel is quiet and equipped with numerous amenities including shopping centers, entertainment options and diverse dining facilities – all within walking distance. Guests appreciate the relative tranquility compared to the bustling city center, ideal for those preferring a more serene environment without sacrificing connectivity.
For those on business trips, the proximity to Alcobendas and La Moraleja, along with convenient access to the highway, makes it a practical option. The hotel is also highly regarded for its underground parking, spacious and clean rooms and extensive breakfast offerings.
Although the hotel is a bit removed from Madrid's core, the efficient public transportation network mitigates the distance, making it a suitable option for both tourists and business travelers. Overall, Eurostars Gran Madrid’s strategic location near the airport and north Madrid, coupled with its comprehensive facilities, presents a superb choice for travelers prioritizing convenience and quietude.
Eurostars Gran Madrid boasts a breakfast experience that has garnered significant praise from guests. Frequently described as excellent, delicious and very good, the breakfast buffet is noted for its rich variety and high quality. Many guests appreciated the range of local products, diverse options including gluten-free cakes on request and standout items like jamon. It's highlighted for being abundant and complete, giving visitors a hearty start to their day.
Despite a few mentions of the pastries being cold and a lack of vegetables and bread variety, the majority of feedback emphasizes the overall positive experience. The breakfast is not included in the room price, costing 12 euros, but many guests found it worth the extra charge. The buffet's extensive selection and freshness seem to make up for the absence of more fried options and the crowded conditions mentioned by some.
Service at breakfast also received commendations with specific mentions of attentive staff enhancing the experience. Although some guests felt the breakfast schedule was tight, the variety and quality of the food generally left a good impression. In conclusion, the breakfast at Eurostars Gran Madrid stands out for its comprehensive range, taste and quality, making it a worthwhile addition to the stay.
The dinner experience at Eurostars Gran Madrid has received a variety of feedback from guests. Guests who managed to order room service for dinner found the food to be very good, emphasizing the quality of the meals served. However, several reviews noted significant limitations with the hotel's dining availability. The restaurant reportedly closes at 10:30 PM and is not operational during weekends, which caused some frustration among guests who expected more flexible dining options. Additionally, due to COVID-19 restrictions, the evening restaurant service was further limited and the hotel did not provide bar service in the lobby.
On weekends, there is no room service, leaving guests to seek alternative dining options outside the hotel. A notable positive was the impeccable service from hotel staff who went out of their way to accommodate guests, even providing special touches like champagne and grapes when the restaurant was closed.
Overall, while the quality of the food and service was praised, the restricted dining hours and lack of weekend availability left some guests needing to find alternatives, resulting in a mixed dining experience at the Eurostars Gran Madrid.
The rooms at Eurostars Gran Madrid have received overwhelmingly positive feedback from guests. Many have praised the spaciousness and modern decor, noting that the rooms are both large and well-appointed. Cleanliness is a recurring theme with numerous reviews highlighting the impeccable state of the rooms and bathrooms. Comfort is another standout feature, particularly the large, cozy beds that guests have found exceptionally comforting.
Several guests appreciated the thoughtful amenities provided, including toiletries and welcome details like coffee, teas and chocolates. The rooms are noted for being quiet, contributing to a relaxing atmosphere that guests find enjoyable. Some rooms even feature additional spaces like small living rooms or separate areas with sofa beds, adding to the sense of luxury and comfort.
The accommodation appears to be freshly renovated and modern with amenities like fridges and TVs included. Guests who've stayed in the suites or honeymoon rooms have expressed particular satisfaction with the room upgrades, describing them as fantastic and very special.
Though a few reviews mentioned minor issues like the need for better soundproofing and occasional room temperature problems, these seem to be outweighed by the overall positive experience. Eurostars Gran Madrid also appeals for its service quality, as the reception staff have been noted for their friendliness and attentiveness.
In summary, the rooms at Eurostars Gran Madrid stand out for their spaciousness, cleanliness and comfort, making them a highly recommended choice for a stay, whether for business or leisure.
Eurostars Gran Madrid offers guests an impressive standard of comfort, particularly with its bedding. The beds at the hotel receive frequent praise for their spaciousness and comfort with numerous mentions of enormous, king-size and double beds that do not compromise on space. Many guests found the mattresses to be notably comfortable, highlighting their quality and contributing to a restful stay. The rooms themselves complement the beds’ comfort, often being described as spacious and comforting, ideal for a relaxing getaway.
While the majority of reviews are positive, noting the beds' generous dimensions and quality bedding, a few guests did mention personal preferences for softer mattresses, suggesting some found the beds to be a bit firm. This, however, did not seem to significantly detract from the overall favorable experience.
In essence, Eurostars Gran Madrid impresses with its commitment to providing large, comfortable beds and spacious rooms, making it a strong contender for travelers seeking a restful and pleasant stay.
Eurostars Gran Madrid has garnered considerable praise for its meticulous attention to cleanliness, making it a top choice for travelers prioritizing hygiene and well-maintained accommodations. Guests consistently highlight the impeccable state of the rooms and the hotel in general, observing that everything is spotlessly clean each day. The environment is described as very clean and comfortable, contributing to an overall pleasant stay.
The hotel's cleaning protocols stand out with many mentions of rooms being clean, modern and tidy. The cleaning staff receive commendations for their systematic and efficient work, ensuring rooms remain in excellent condition throughout guests' stays. Furthermore, the hotel's bright and clean atmosphere, combined with the provision of ample towels and other amenities, enhances the comfort factor.
Additional positives include the friendly and attentive staff, who contribute significantly to the overall satisfaction with their respectful treatment and diligent service. Eurostars Gran Madrid's cleanliness is complemented by its modern facilities and well-maintained environment, affirming the hotel's commitment to providing a pristine and inviting space for its guests.
Despite a minor note about a humid smell on the third floor, the general consensus underscores the hotel's high standards of cleanliness and its ability to maintain a clean, fresh ambiance, making it a reliable option for visitors seeking a spotless and comfortable stay.
The staff at Eurostars Gran Madrid consistently receives high praise from guests for their exceptional friendliness and attentiveness. Across various reviews, guests highlight the professionalism and helpfulness of the reception staff, often mentioning individuals by name, which underscores the personalized service provided. Many appreciated the staff’s willingness to go above and beyond, whether it was providing forgotten toiletries, offering warm greetings or accommodating late check-out requests.
The receptionists, including Paola, Diana, Irina, Manuel and Álvaro, were frequently recognized for their competence, kindness and efficient service. Guests also noted the prompt and courteous treatment from both the cleaning staff and the buffet service, although there were a few mentions of less friendly interactions during breakfast.
Overall, visitors felt well-cared-for during their stay, emphasizing the comfortable rooms and convenient location near the airport and shopping centers. The attention to detail, such as the welcome chocolates, further contributed to a positive experience, making Eurostars Gran Madrid a favorable choice for many travelers.
Eurostars Gran Madrid has garnered a favorable reputation for its parking facilities, primarily due to the numerous mentions of free parking options available to guests. The hotel offers several parking conveniences including on-site, underground and closed garages with direct access to rooms, adding a layer of security and ease for overnight stays. Many reviews highlight the practicality of the free parking, noting that it eliminates the hassle of finding a spot.
Guests appreciate the availability of both hotel and street parking right outside the hotel door, which provides flexibility. The spacious and easy-to-access parking area adds to the overall positive experience. However, there are a few mentions of issues such as the garage door sometimes not opening and discrepancies about parking fees with some guests being charged unexpectedly. Despite these occasional concerns, the abundant free parking and good location near a metro station make Eurostars Gran Madrid a convenient choice for travelers with cars.
Eurostars Gran Madrid offers excellent value for money, making it a popular choice for professional travel. The hotel is praised for its impeccable cleanliness and comfortable beds, ensuring a pleasant stay for guests. The location is convenient and the added benefit of free parking makes it even more appealing.
Many guests find the hotel accommodation to be excellent with some even planning to return if visiting the area again. The staff is noted for their exceptional professionalism, adding to the overall positive experience. Though some aspects of the hotel do receive criticism, such as the lack of breakfast included and certain maintenance issues, the overall sentiment tends to be favorable with several reviews suggesting that the hotel is worthy of its four-star rating.
However, there are conflicting opinions regarding whether the hotel lives up to the four-star standard. Some guests report insufficient services, like the absence of a coffee machine and restaurant hours that could be more accommodating. Noise issues and room maintenance have also been mentioned as areas needing improvement. Despite these criticisms, many still rate the hotel fairly high overall, recognizing its strong points and acknowledging that the value it provides aligns well with its star rating.
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Location
The area around the hotel is quiet and equipped with numerous amenities including shopping centers, entertainment options and diverse dining facilities – all within walking distance. Guests appreciate the relative tranquility compared to the bustling city center, ideal for those preferring a more serene environment without sacrificing connectivity.
For those on business trips, the proximity to Alcobendas and La Moraleja, along with convenient access to the highway, makes it a practical option. The hotel is also highly regarded for its underground parking, spacious and clean rooms and extensive breakfast offerings.
Although the hotel is a bit removed from Madrid's core, the efficient public transportation network mitigates the distance, making it a suitable option for both tourists and business travelers. Overall, Eurostars Gran Madrid’s strategic location near the airport and north Madrid, coupled with its comprehensive facilities, presents a superb choice for travelers prioritizing convenience and quietude.
Breakfast
Despite a few mentions of the pastries being cold and a lack of vegetables and bread variety, the majority of feedback emphasizes the overall positive experience. The breakfast is not included in the room price, costing 12 euros, but many guests found it worth the extra charge. The buffet's extensive selection and freshness seem to make up for the absence of more fried options and the crowded conditions mentioned by some.
Service at breakfast also received commendations with specific mentions of attentive staff enhancing the experience. Although some guests felt the breakfast schedule was tight, the variety and quality of the food generally left a good impression. In conclusion, the breakfast at Eurostars Gran Madrid stands out for its comprehensive range, taste and quality, making it a worthwhile addition to the stay.
Dinner
On weekends, there is no room service, leaving guests to seek alternative dining options outside the hotel. A notable positive was the impeccable service from hotel staff who went out of their way to accommodate guests, even providing special touches like champagne and grapes when the restaurant was closed.
Overall, while the quality of the food and service was praised, the restricted dining hours and lack of weekend availability left some guests needing to find alternatives, resulting in a mixed dining experience at the Eurostars Gran Madrid.
Rooms
Several guests appreciated the thoughtful amenities provided, including toiletries and welcome details like coffee, teas and chocolates. The rooms are noted for being quiet, contributing to a relaxing atmosphere that guests find enjoyable. Some rooms even feature additional spaces like small living rooms or separate areas with sofa beds, adding to the sense of luxury and comfort.
The accommodation appears to be freshly renovated and modern with amenities like fridges and TVs included. Guests who've stayed in the suites or honeymoon rooms have expressed particular satisfaction with the room upgrades, describing them as fantastic and very special.
Though a few reviews mentioned minor issues like the need for better soundproofing and occasional room temperature problems, these seem to be outweighed by the overall positive experience. Eurostars Gran Madrid also appeals for its service quality, as the reception staff have been noted for their friendliness and attentiveness.
In summary, the rooms at Eurostars Gran Madrid stand out for their spaciousness, cleanliness and comfort, making them a highly recommended choice for a stay, whether for business or leisure.
Beds
While the majority of reviews are positive, noting the beds' generous dimensions and quality bedding, a few guests did mention personal preferences for softer mattresses, suggesting some found the beds to be a bit firm. This, however, did not seem to significantly detract from the overall favorable experience.
In essence, Eurostars Gran Madrid impresses with its commitment to providing large, comfortable beds and spacious rooms, making it a strong contender for travelers seeking a restful and pleasant stay.
Cleanliness
The hotel's cleaning protocols stand out with many mentions of rooms being clean, modern and tidy. The cleaning staff receive commendations for their systematic and efficient work, ensuring rooms remain in excellent condition throughout guests' stays. Furthermore, the hotel's bright and clean atmosphere, combined with the provision of ample towels and other amenities, enhances the comfort factor.
Additional positives include the friendly and attentive staff, who contribute significantly to the overall satisfaction with their respectful treatment and diligent service. Eurostars Gran Madrid's cleanliness is complemented by its modern facilities and well-maintained environment, affirming the hotel's commitment to providing a pristine and inviting space for its guests.
Despite a minor note about a humid smell on the third floor, the general consensus underscores the hotel's high standards of cleanliness and its ability to maintain a clean, fresh ambiance, making it a reliable option for visitors seeking a spotless and comfortable stay.
Staff
The receptionists, including Paola, Diana, Irina, Manuel and Álvaro, were frequently recognized for their competence, kindness and efficient service. Guests also noted the prompt and courteous treatment from both the cleaning staff and the buffet service, although there were a few mentions of less friendly interactions during breakfast.
Overall, visitors felt well-cared-for during their stay, emphasizing the comfortable rooms and convenient location near the airport and shopping centers. The attention to detail, such as the welcome chocolates, further contributed to a positive experience, making Eurostars Gran Madrid a favorable choice for many travelers.
Parking
Guests appreciate the availability of both hotel and street parking right outside the hotel door, which provides flexibility. The spacious and easy-to-access parking area adds to the overall positive experience. However, there are a few mentions of issues such as the garage door sometimes not opening and discrepancies about parking fees with some guests being charged unexpectedly. Despite these occasional concerns, the abundant free parking and good location near a metro station make Eurostars Gran Madrid a convenient choice for travelers with cars.
4 Star
Many guests find the hotel accommodation to be excellent with some even planning to return if visiting the area again. The staff is noted for their exceptional professionalism, adding to the overall positive experience. Though some aspects of the hotel do receive criticism, such as the lack of breakfast included and certain maintenance issues, the overall sentiment tends to be favorable with several reviews suggesting that the hotel is worthy of its four-star rating.
However, there are conflicting opinions regarding whether the hotel lives up to the four-star standard. Some guests report insufficient services, like the absence of a coffee machine and restaurant hours that could be more accommodating. Noise issues and room maintenance have also been mentioned as areas needing improvement. Despite these criticisms, many still rate the hotel fairly high overall, recognizing its strong points and acknowledging that the value it provides aligns well with its star rating.
No, Eurostars Gran Madrid doesn't have any pool.
No, a spa isn't available at Eurostars Gran Madrid.
No, Eurostars Gran Madrid doesn't allow dogs.
Yes, parking facilities are available at Eurostars Gran Madrid.
No, Eurostars Gran Madrid doesn't have a gym.
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