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Summary of reviewsThe Westin Long Beach receives high praise for its exceptional location, which offers easy access to the beach, city center and various dining, shopping and entertainment options. The proximity to the Long Beach Convention Center, cruise terminal and waterfront, coupled with beautiful views of Ocean Boulevard and the bay, makes it a prime choice for both leisure and business travelers. Guests appreciate the hotel’s clean, modern decor, comfortable beds and inviting ambiance.
Breakfast at the hotel gets mixed reviews. While many found the food delicious, particularly the short ribs and appreciated the inclusion of breakfast for some, others felt the menu was limited and overpriced. Service efficiency also varied with some guests describing it as slow and unfriendly.
Dinner, on the other hand, is widely celebrated for both the quality of food and excellent service. Guests enjoyed the delicious meals, great bar service and the pleasant ambiance of the restaurant, noting dishes like the vegetarian burger as outstanding.
Rooms are generally described as spacious and comfortable with large windows that flood the space with light. Guests frequently mention the very comfortable beds, contributing to a restful stay. Some rooms offer fantastic views of downtown or the Terrace Theater. However, there are consistent remarks about the need for room updates, particularly in bathrooms and carpets and occasional issues with air conditioning and cleanliness.
Cleanliness overall receives commendations with many noting the well-maintained and luxurious environment of the hotel. However, there are sporadic issues with specific cleanliness aspects like room windows and towels, as well as dated facilities in some areas.
The staff at The Westin Long Beach are often highlighted for their friendliness, helpfulness and professionalism. The front desk, bar and restaurant teams receive particular acclaim, contributing to a welcoming atmosphere. Guests also commend the housekeeping for maintaining cleanliness, although language barriers and occasional lapses were noted.
Wi-Fi experiences vary with some praising the complimentary service while others express frustration over additional charges and inconsistent connectivity. The gym is appreciated for its modern equipment and cleanliness, even though some feel it’s small and overcrowded. The pool area offers a mixed experience with a pleasant heated pool environment marred by occasional maintenance issues and limited seating.
Parking is convenient but expensive with both valet and on-site options available. Families find the hotel accommodating with family-friendly rooms, a welcoming atmosphere and enjoyable amenities like the pool. The beds are frequently praised for their comfort, although some note that double beds are relatively small for two adults.
Overall, The Westin Long Beach is highly regarded for its prime location, welcoming environment and comfortable accommodations with room for improvement in certain amenities and services.
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