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Summary of reviewsThe Ibis Madrid Alcobendas receives generally favorable reviews, highlighting several key strengths that cater well to various types of travelers, particularly those on business or with accessibility needs.
Located in a peaceful industrial area, the hotel benefits from easy highway access and ample parking, making it especially convenient for travelers with cars and those needing quick airport access. Despite being distant from Madrid's bustling city center, the nearby metro station offers sufficient connectivity to explore the city, catering well to both business travelers and those willing to commute.
The breakfast service at the hotel receives acclaim for its variety and quality, featuring fresh, natural food and friendly, efficient staff. While some guests find the price of breakfast to be on the higher side, the consensus remains positive overall. Dinner offerings, while available 24/7 and served in pleasant areas like the patio and bar/lounge, do face criticism for lack of variety and occasional inefficiencies.
Room cleanliness and comfort emerge as significant positives with guests frequently praising the spotless environment and comfy beds. However, the rooms are described as basic and functionally minimal, lacking certain amenities like refrigerators and adequate toiletries, making them more suited for short stays. Despite occasional maintenance issues, the hotel's impeccable cleanliness and friendly, attentive staff contribute to a generally pleasant experience.
The hotel's staff, noted for their friendliness and exceptional service, significantly enhance the overall guest experience, earning individual accolades for outstanding service. Staff professionalism and attentiveness are consistently highlighted, which, along with the hotel's modern amenities, make it well-suited for business stays.
While WiFi service at the hotel receives mixed reviews with some guests experiencing connectivity issues, the parking facilities are widely praised for their convenience and accessibility, both in terms of availability and ease of use.
Families find the hotel reasonably accommodating, though there are minor criticisms regarding room size and specific amenities for young children. The hotel compensates with thoughtful touches for kids, such as balloons and chocolates for birthdays.
For business travelers, Ibis Madrid Alcobendas is highly recommended due to its strategic location near industrial zones and business parks, cleanliness, modern amenities and overall efficacy. Accessibility also stands out with the hotel providing excellent features for disabled and elderly guests, ensuring a hassle-free stay.
In summary, Ibis Madrid Alcobendas excels in providing a clean, comfortable and conveniently located option for travelers, particularly those on business or with accessibility needs, despite some noted areas for improvement. Show more
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Categories
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Room Types
Double Room with Extra BedThis modern, air-conditioned room is soundproofed and features plasma satellite TV, free Wi-Fi and a private bathroom with hairdryer.
Non-smoking room.
Standard Twin RoomThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom.
Double Room with new beddingThe double room offers air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room features a wardrobe, parquet floors, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Guest Reviews
8.1
Very Good
Location
The Ibis Madrid Alcobendas, nestled in an industrial area, enjoys a peaceful ambiance, especially during weekends. This location is optimal for travelers with a car, thanks to plentiful parking and easy highway access. It's particularly convenient for those needing proximity to the airport, just a 10-15 minute drive away.
The hotel is situated quite a distance from Madrid's city center, making it less ideal for tourists looking to explore central attractions. However, the nearby metro station, about a 10-minute walk, offers connectivity to various parts of Madrid, albeit with some potential nighttime discomfort due to its industrial surroundings.
Guests appreciate the quietness of the area, away from the hustle and bustle, ensuring a restful stay. Shopping centers and restaurants are within reach, providing some convenience for travelers. The hotel’s location meets the needs of business travelers, given its closeness to key business parks and event locations like IFEMA.
While its industrial setting might not be visually appealing and dining options are scarce nearby, the overall convenience in terms of transportation and tranquility compensates well for these shortcomings.
Breakfast
Ibis Madrid Alcobendas offers a breakfast experience that generally leaves guests satisfied with its quality and variety. Many highlight the breakfast as very good, delicious and varied, noting its balance of fresh, natural food. The buffet style is appreciated for its extensive selections, catering to early risers and those with later schedules alike. Some notable mentions include the delicious potato omelette and a variety of cold cuts, breads and yogurts that enrich the morning meal.
The breakfast staff receives praise for their friendliness and efficiency, contributing to a pleasant dining atmosphere. Guests also enjoy the modern facilities and cleanliness of the hotel, which enhance the overall experience. However, opinions differ on the value for money with some guests finding the breakfast splendid and worth the price, while others criticize it as expensive for the variety offered and feel improvements are needed. Specific areas for enhancement include adding more vegetarian options, warm dishes like bacon and scrambled eggs and more variety overall to justify the cost.
Despite some mixed feedback on the price and variety, the consensus is that the breakfast at Ibis Madrid Alcobendas is generally good, well-presented and tasty, making it a commendable option for most travelers.
Dinner
The Ibis Madrid Alcobendas offers a 24-hour dining service, which can be quite convenient for late arrivals or those with busy schedules. Guests appreciate the availability of tasty food and the option to enjoy dinner on the patio, which has been described as spectacular. The bar/lounge area is another popular spot for meals and drinks.
However, several guests noted that the food quality could be inconsistent with some reporting cold fries and reheated meals. The menu is limited and somewhat repetitive, often lacking variety and missing advertised items. The restaurant is known for its higher prices, likely due to its lack of competition. Some diners faced long waiting times and inefficient service, which detracted from their overall experience. For those looking for a quick or last-minute meal, this could be a drawback.
Despite these issues, breakfast at the hotel is generally well-regarded, offering good options for those who have a late start. For those seeking dining alternatives, the nearby restaurant provides a wider range of options at competitive prices.
Overall, while Ibis Madrid Alcobendas provides convenient round-the-clock dining, improvements in service efficiency and menu variety could enhance the dining experience.
Rooms
The rooms at Ibis Madrid Alcobendas are generally praised for their cleanliness and comfort. A common highlight is the overall cleanliness of the rooms and bathrooms with frequent mentions of very clean and spotless environments. The beds are often noted to be very comfortable, contributing to a pleasant stay.
Room sizes vary significantly with many guests finding some rooms spacious and well soundproofed, while others note them as small and basic. The lack of amenities such as a refrigerator, limited toiletries and minimal storage space is mentioned, suggesting the rooms are designed more for short stays rather than extended visits. Modernity in the room decor is occasionally observed, however, basic and functional is a more consistent description.
Issues of inconsistency in room size and amenities are frequent. Guests mention small rooms that serve basic needs, but sometimes lack amenities such as bedside outlets and proper ventilation. Some reviews express dissatisfaction with outdated furniture and facilities, including small televisions and occasional maintenance problems like leaky faucets or inadequate air conditioning.
The hotel's staff and cleanliness remain strong points, contributing to an overall positive experience despite the limited features of the rooms. It's an ideal choice for travelers seeking a clean, simple place for short stays with comfort and basic needs adequately met.
Beds
Ibis Madrid Alcobendas offers a consistent theme of comfort when it comes to their beds. A considerable majority of guests have praised the hotel for providing very comfortable beds, noting that the mattresses are often described as soft, cozy and supportive. Many guests have gone so far as to call the beds excellent or even some of the best they have experienced.
However, while the beds themselves receive high marks, the pillows are a point of contention. Reviews frequently mention that the pillows are thin, lumpy and filled with foam bits, detracting from an otherwise good night's sleep. Some guests have suggested improvements in this area to fully complement the comfort of the beds.
The room sizes and bed configurations have also been noted with a mix of large, comfortable beds and smaller, softer options. Despite the pillow issue, the consistently comfortable mattresses and overall bed quality make Ibis Madrid Alcobendas a reliable choice for a restful stay.
Cleanliness
The Ibis Madrid Alcobendas has garnered positive feedback for its exceptional cleanliness from many guests, highlighting the meticulous upkeep of the facilities. Reviewers consistently remarked on the very clean rooms, emphasizing their comfort and spaciousness. Many found the hotel rooms neat and organized with a daily cleaning service that includes towel and bath mat changes. This daily service ensures that everything remains in pristine condition, contributing to a pleasant and comfortable stay. The bathrooms, despite occasional feedback about needing better attention, were often mentioned as clean and spacious.
Guests appreciated the friendly and attentive staff, which enhanced their overall experience. The hotel environment was described as peaceful and quiet, allowing for restful nights. Although there were a few minor issues, such as occasional inconsistencies in the room cleaning service and a lack of certain amenities like toothpaste, the overall sentiment was highly favorable.
The Ibis Madrid Alcobendas stands out for its high standards of cleanliness and comfort, making it an ideal choice for travelers looking for a well-kept and welcoming place to stay. Its excellent facilities and reasonable pricing further add to its appeal, ensuring guests feel valued and well-cared for during their visit.
Staff
The staff at Ibis Madrid Alcobendas receives overwhelmingly positive feedback for their exceptional service. Guests consistently highlight the friendliness, kindness and attentiveness of the personnel. Special praise is often given to the reception staff, who are described as courteous, efficient and remarkably helpful. Visitors appreciate how the team consistently goes above and beyond to meet their needs, always ready to assist with a smile and a positive attitude.
Particular staff members, like Ángel at reception, receive individual acknowledgments for their outstanding service. Across the board, the staff's professionalism and dedication to ensuring a pleasant stay do not go unnoticed. Even though there were isolated comments about occasional lapses in politeness, the general sentiment is one of high satisfaction. The combination of friendly interactions, efficient problem-solving and a welcoming atmosphere contributes significantly to the overall guest experience at this well-located, modern hotel.
Wi-Fi
The WiFi at Ibis Madrid Alcobendas has garnered mixed feedback from its guests. Many reviewers appreciated that the WiFi was working well in all areas of the hotel, describing it as good and fast and noting the quality of the WiFi was very good. However, other guests mentioned experiencing significant issues, such as the WiFi being really slow, weak or not working properly. Some specifically noted that the internet was not functioning on the smart TV and faced difficulties with needing to connect urgently using a computer. There were also mentions of the WiFi not accepting room and surname credentials despite asking for them. Overall, while several guests had a positive experience with the hotel's functional internet service, others highlighted notable inconsistencies and areas for improvement.
Parking
The Ibis Madrid Alcobendas hotel receives positive feedback regarding its parking facilities. Guests frequently note that parking is easy and accessible with ample parking space available both at the hotel's doorstep and around the area. Many appreciate the convenience of easy access from the highway and the availability of free parking right in front of the hotel entrance. There is also plenty of street parking nearby, which is advantageous, especially on weekends.
While some guests mention the high cost of the hotel's paid parking options, many find the abundance of free parking areas in the surroundings to be a significant plus. For those prioritizing secure options, the hotel provides underground parking, although it comes at a cost. Despite occasional reviews indicating difficulties in finding parking or mentioning the lack of a private parking garage, most visitors express satisfaction with the parking situation, highlighting the ease and convenience it offers during their stay.
Family
The Ibis Madrid Alcobendas seems to offer a range of mixed experiences for families with children. Many guests have appreciated its family-friendly atmosphere, recommending it particularly for families due to its complimentary breakfast for children, soundproof rooms and a generally fun environment for kids. The hotel's quality-price ratio and proximity to the airport and local social areas add to its appeal.
However, there are some noted limitations. Some guests found the size of the family rooms to be small and not adequately equipped for infants, citing the lack of bed railings and high chairs. Cribs are provided occasionally, though there have been inconsistencies. Guests also pointed out occasional inconveniences like chilly reception areas and a limited supply of playing cards. Despite these drawbacks, small touches like providing balloons and chocolates for birthdays have been appreciated.
Overall, the hotel offers a balanced option for families with affordability and essential amenities making it a suitable choice, although there could be improvements in catering more comprehensively to the needs of younger children and infants.
Business
Ibis Madrid Alcobendas stands out as a highly recommended option for business travelers. The hotel offers good facilities and services tailored to those on work trips, ensuring convenience and functionality. Its modern amenities and comfortable accommodations make it an excellent choice for short stays associated with work purposes. The hotel's strategic location near the industrial zone and its proximity to business areas further enhance its appeal, making it ideal for work meetings and transit nights. Guests have praised the cleanliness of the rooms and found the hotel to be a practical base not just for business, but also for attending events like music festivals in Madrid. Overall, Ibis Madrid Alcobendas provides a well-prepared environment for business travelers seeking efficiency and comfort.
Accessible
The Ibis Madrid Alcobendas stands out for its excellent accessibility features. Guests highlight the hotel's easy-to-navigate entrance and the smooth, friendly greeting upon arrival. It is located conveniently next to major highways, ensuring straightforward access by car and making it an ideal stopover for those traveling through Madrid or heading to the airport. The accessibility is praised by both disabled and elderly guests with numerous mentions of good access throughout the premises.
Guests find the parking area easily accessible and the presence of elevators with convenient rails ensures that luggage can be transported without hassle. The hotel's strategic location near the city's main routes and effortless access to Madrid further enhance its appeal. Overall, the Ibis Madrid Alcobendas offers a high level of convenience and accessibility, making it a favored choice for travelers requiring these features.
Dog Friendly
Ibis Madrid Alcobendas stands out for its accommodating and dog-friendly environment, making it a popular choice for travelers with pets. The hotel welcomes dogs warmly with friendly staff who are attentive to any four-legged guests. Pet owners will find it a convenient option with policies that allow pets to stay in the rooms and move around the compound.
The hotel's standout feature is the provision of treats for dogs, enhancing the pet-friendly experience and making it enjoyable for both pets and their owners. The overall ambiance ensures that both pets and their owners have a comfortable stay, something appreciated by many visitors.
However, one notable downside is the additional charge for pets, which several guests have pointed out as expensive, commonly cited at €15 per night. Some reviews also mention the occasional late-night barking from other dogs, which could be a mild inconvenience for light sleepers.
In summary, while the pet fee is on the higher side, the Ibis Madrid Alcobendas offers a positive experience for pet owners looking for a stay that accommodates and welcomes their dogs, alongside staff that make the effort to provide a pleasant stay for both pets and their owners.
No, Ibis Madrid Alcobendas doesn't have any pool.
No, a spa isn't available at Ibis Madrid Alcobendas.
Yes, Ibis Madrid Alcobendas welcomes dogs.
Yes, parking facilities are available at Ibis Madrid Alcobendas.