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Summary of reviews
The Novotel Kolkata Hotel and Residences is a highly recommended hotel by most guests. Its excellent location near a mall and accessibility to both leisure and business travel have received praise. The breakfast buffet spread is impressive with plenty of delicious options and courteous staff. The rooms are clean, spacious and provide great views with good overall aspects. The ambience and housekeeping are impeccable while the swimming pool is considered one of the best in Kolkata. Although the staff has received mixed reviews, there have been some exceptional employees mentioned. Despite some inconsistencies, the overall behavior and professionalism of the staff has been praised by many. While there have been a few concerns about cleanliness and room issues, the hotel itself is maintained and equipped with good facilities. Most guests have left with positive experiences and highly recommend Novotel Kolkata Hotel and Residences for an unforgettable stay.
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