Grand Sapphire Hotel
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Summary of reviewsThe Grand Sapphire Hotel in Almaty offers a central location that attracts travelers seeking to explore the city's vibrant offerings. Positioned conveniently near popular attractions and essential amenities, guests appreciate the ease of accessing cafes, restaurants, shops, and public transportation. The hotel's rooms receive praise for their spaciousness, cleanliness, and modern decor, though some guests report occasional issues with bathroom sizes and room functionality. The exceptional cleanliness throughout the hotel is a consistent highlight, with visitors noting the spotless rooms and well-maintained facilities.
The staff at the Grand Sapphire Hotel are often commended for their friendly and professional demeanor, contributing to a welcoming atmosphere. The reception team is particularly noted for its helpfulness and language skills, although some isolated incidents of service dissatisfaction are mentioned. Despite these minor drawbacks, the staff's efforts enhance the overall guest experience.
Breakfast at the hotel receives mixed reviews, with some guests finding it satisfactory while others criticize its lack of variety and repetitive menu. Alternative nearby dining options are available for those seeking a more enriching breakfast experience. The comfort of the beds is generally well-received, contributing positively to guest stays, although a few concerns about mattress firmness and pillow comfort are reported.
The hotel's Wi-Fi service receives mixed feedback, with some guests finding it adequate and others experiencing slow speeds and outages. Attempts at resolution were noted, but improvements are suggested to enhance connectivity.
Finally, while aspects of the Grand Sapphire Hotel align with its advertised four-star rating, certain facilities and services fall short of expectations, prompting some guests to express disappointment. Areas such as breakfast quality, restaurant service, and noise disturbances are identified as needing improvement to meet the standards typically associated with a four-star experience. Overall, the Grand Sapphire Hotel remains a favored choice for its location and cleanliness, with room for growth in specific areas.
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The staff at the Grand Sapphire Hotel are often commended for their friendly and professional demeanor, contributing to a welcoming atmosphere. The reception team is particularly noted for its helpfulness and language skills, although some isolated incidents of service dissatisfaction are mentioned. Despite these minor drawbacks, the staff's efforts enhance the overall guest experience.
Breakfast at the hotel receives mixed reviews, with some guests finding it satisfactory while others criticize its lack of variety and repetitive menu. Alternative nearby dining options are available for those seeking a more enriching breakfast experience. The comfort of the beds is generally well-received, contributing positively to guest stays, although a few concerns about mattress firmness and pillow comfort are reported.
The hotel's Wi-Fi service receives mixed feedback, with some guests finding it adequate and others experiencing slow speeds and outages. Attempts at resolution were noted, but improvements are suggested to enhance connectivity.
Finally, while aspects of the Grand Sapphire Hotel align with its advertised four-star rating, certain facilities and services fall short of expectations, prompting some guests to express disappointment. Areas such as breakfast quality, restaurant service, and noise disturbances are identified as needing improvement to meet the standards typically associated with a four-star experience. Overall, the Grand Sapphire Hotel remains a favored choice for its location and cleanliness, with room for growth in specific areas.
Hotel near Nightlife Spots
Located on Dostyk Avenue, Grand Sapphire Hotel is in close proximity to many nightlife hotspots in Almaty. The hotel provides a comfortable and luxurious stay, ideal for those looking to enjoy the city's entertainment options. Its central location ensures easy access to clubs and bars.
Hotel with Parking
Grand Sapphire Hotel provides parking options for its guests, adding to the overall convenience of their stay. The hotel's parking facilities are designed to be accessible and secure, offering a reliable solution for vehicle parking.
Hotel for Honeymoon
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Guest Reviews
Nestled in the heart of Almaty, the Grand Sapphire Hotel boasts an exceptional location. Guests consistently praise its convenience, with many highlighting its proximity to popular spots such as Panfilov Park, the Green Bazaar, Ascension Church, and the Arbat. Situated on Dostyk Street, this hotel offers the perfect base for those eager to explore the city's vibrant offerings by foot. Visitors appreciate the availability of numerous cafes, restaurants, shops, pharmacies, and banks nearby, ensuring that all necessities are within easy reach. Public transport access and parking facilities further enhance the hotel's accessibility. With its central location and clean, comfortable rooms, the Grand Sapphire Hotel remains a favored choice for those seeking both convenience and a touch of Almaty's lively atmosphere.
The Grand Sapphire Hotel's breakfast offerings have garnered varied feedback from guests. While some find the breakfast to be tasty and sufficient, many reviews highlight a lack of variety and repetitive selections. Criticisms often point to the monotony of the menu and meager options available, with complaints about tasteless dishes and insufficient replenishment of items. The breakfast setting, located in a downstairs area that doubles as a hookah bar in the evenings, has drawn negative comments about its dark atmosphere and lingering tobacco smell. A few guests find the timing of breakfast inconvenient, starting late without prior notification. Despite these shortcomings, some guests note that they can find something satisfactory in the limited selection, and others mention nearby alternatives for a more satisfying breakfast experience. Overall, there is a consensus that the breakfast experience at the Grand Sapphire could be significantly improved with greater diversity and attention to detail in the offerings.
At the Grand Sapphire Hotel, guests frequently highlight the spacious, clean, and cozy nature of the rooms. Many found the room layout to be well-designed and praised the modern decor and renovations, contributing to an overall sense of comfort and brightness. Despite some reviews noting cramped bathrooms and occasional small room sizes, particularly in standard or superior rooms, the majority found the space sufficient and the cleaning staff's efforts commendable. The rooms were generally well-maintained, with regular cleaning ensuring a tidy environment. A few descriptions of rooms resembling a penthouse with beautiful views or large two-level layouts added an element of luxury for some visitors. Guests also appreciated the hotel's perfect location, with convenient access to nearby restaurants and supermarkets. However, there were some issues with the functionality of elements like the shower and window, which occasionally detracted from the overall experience. Despite a few criticisms, the Grand Sapphire Hotel's rooms largely meet expectations for a comfortable stay.
Guests at the Grand Sapphire Hotel consistently praise the comfort of the beds, noting they are often wide, spacious, and accompanied by comfortable mattresses and pillows. Housekeeping is also highlighted for maintaining excellent cleanliness, which contributes to the overall comfort of the stay. While the general sentiment leans towards a positive sleeping experience with phrases like "very comfortable beds" and "comfortable bed," there are occasional mentions of discomfort due to bed size or firmness of the mattress. A few reviews mention issues with pillow comfort and difficulties in sleeping, suggesting some room for improvement. Despite these scattered concerns, the hotel's bedding largely receives favorable comments, adding to the enjoyment of guests' visits.
The Grand Sapphire Hotel receives high praise for its exceptional cleanliness, leaving guests thoroughly impressed. Many visitors highlight the cleanliness of the rooms and the hotel in general, noting that everything from the rooms to the linens and towels is spotless. The hotel is described as tidy, cozy, and well-organized, providing a comfortable stay with stylish furniture and very comfortable beds. Guests appreciate the daily cleaning service and the availability of fresh towels and amenities, which ensure a consistently pleasant environment. The location is another standout feature, with its proximity to the city center and local services enhancing the overall experience. While customer service and breakfast experience may require some improvements, the friendly and responsive staff generally contribute to a welcoming and accommodating atmosphere. Overall, the Grand Sapphire Hotel stands out as a clean and convenient option for travelers.
At the Grand Sapphire Hotel, the staff frequently receives commendation for their pleasant demeanor and attentiveness, contributing significantly to guests' positive experiences. Reviewers consistently highlight the staff's friendly and professional nature, noting their responsiveness and willingness to assist with various needs, including luggage storage and quick replies to requests. The reception team, in particular, is often mentioned for their helpful approach and linguistic skills, adding to the convenience of international travelers. Despite some isolated criticism of incompetence or unsatisfactory service, particularly in the restaurant, the overall impression of the staff is one of cordiality and efficiency. Their geniality and polite conduct make for a welcoming atmosphere, enhancing the hotel's appeal alongside its impressive cleanliness and favorable location. However, guests have noted specific areas for improvement, such as sound insulation and a more comprehensive approach to room service. Still, the friendliness and helpfulness of individuals like Zamir and Elsultan stand out, leaving a lasting impression on visitors.
At Grand Sapphire Hotel, guests have experienced mixed reviews regarding the Wi-Fi service. While some visitors found the Wi-Fi to be decent and reported it as good, a number of guests encountered challenges with slow connection speeds and occasional outages. Some visitors mentioned that the internet was weak or even non-existent at times, which was particularly problematic for those needing a reliable connection for work. There were instances where Wi-Fi issues were addressed by the hotel staff, and resolutions were provided. However, the overall impression suggests that the Wi-Fi service could benefit from improvements to meet the expectations of all guests.
Grand Sapphire Hotel has faced criticisms for failing to meet the expectations typically associated with a 4-star rating. Many guests have expressed disappointment, noting that the hotel's facilities and services fall short of the standard one would anticipate from a hotel boasting such a rating. Concerns commonly highlighted include the quality of breakfast, inadequate service in the restaurant, and noise disturbances from late-night events, such as loud music from discos that disrupts the ability to relax and sleep. The overall sentiment is that the hotel feels outdated and its amenities do not reflect the four-star experience promised. These issues suggest that improvements are necessary to align with guests' expectations of a high-quality stay.
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Breakfast
Rooms
Beds
Cleanliness
Staff
Wi-Fi
4 Star
No, Grand Sapphire Hotel doesn't have any pool.
Yes, a spa is available at Grand Sapphire Hotel.
No, Grand Sapphire Hotel doesn't allow dogs.
Yes, parking facilities are available at Grand Sapphire Hotel.
No, Grand Sapphire Hotel doesn't have a gym.
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