Holiday Inn Almaty by IHG
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Summary of reviewsHoliday Inn Almaty by IHG, is notably appreciated for its prime location near Almaty's city center, making it ideal for both leisure and business travelers. The proximity to the Forum Shopping Center and other essential amenities, including theaters and the Botanical Garden, ensures guests have everything they need within walking distance. Additionally, the accessibility by car, avoiding heavy traffic routes, is a significant perk.
Guests generally enjoy the breakfast offerings, describing the buffet as abundant and varied, featuring cereals, porridge, eggs, sausages and other typical breakfast items. The quality of food and the care from chefs are often highlighted positively, although some guests do find the breakfast to be overpriced or not as diverse as expected from a hotel of this caliber.
Dinner experiences at the hotel's restaurant vary with many praising the tasteful and readily available food, though issues with menu limitations and occasional food quality concerns are noted. The service and cleanliness in the dining area, however, receive positive remarks.
The guest rooms at the hotel evoke mixed reactions. Many guests appreciate the spaciousness, cozy beds and overall cleanliness. Yet, there are recurring concerns about outdated furnishings and decor with several citing the need for substantial refurbishment. Despite these issues, the beds are frequently highlighted as very comfortable, contributing to restful sleep.
Cleanliness receives mixed reviews. While daily cleaning services and the overall appearance of cleanliness are appreciated, the state of the hotel's dated furnishings, including stained carpets and worn-out sofas, detracts from the guest experience.
The hotel staff are consistently lauded for their friendliness and professionalism. Guests appreciate the efficiency and helpfulness of the reception team with particular mentions of exceptional service from individuals like Farid and Madina. This high level of service extends to the restaurant staff, enhancing the overall guest experience.
Free WiFi at the hotel has mixed reviews. Some guests find the internet speed excellent, while others report issues with stability and connectivity, particularly on certain floors.
Business travelers find the hotel particularly suited to their needs, citing good value for money and excellent service. The hotel's convenient location and amenities make it a preferred choice for those on work trips, though some practical considerations, such as required documentation and occasional noise, are noted.
In summary, Holiday Inn Almaty by IHG, stands out for its location, friendly staff and comfortable beds, while areas like room decor and WiFi stability could benefit from improvements to enhance overall guest satisfaction.
Categories
Guests generally enjoy the breakfast offerings, describing the buffet as abundant and varied, featuring cereals, porridge, eggs, sausages and other typical breakfast items. The quality of food and the care from chefs are often highlighted positively, although some guests do find the breakfast to be overpriced or not as diverse as expected from a hotel of this caliber.
Dinner experiences at the hotel's restaurant vary with many praising the tasteful and readily available food, though issues with menu limitations and occasional food quality concerns are noted. The service and cleanliness in the dining area, however, receive positive remarks.
The guest rooms at the hotel evoke mixed reactions. Many guests appreciate the spaciousness, cozy beds and overall cleanliness. Yet, there are recurring concerns about outdated furnishings and decor with several citing the need for substantial refurbishment. Despite these issues, the beds are frequently highlighted as very comfortable, contributing to restful sleep.
Cleanliness receives mixed reviews. While daily cleaning services and the overall appearance of cleanliness are appreciated, the state of the hotel's dated furnishings, including stained carpets and worn-out sofas, detracts from the guest experience.
The hotel staff are consistently lauded for their friendliness and professionalism. Guests appreciate the efficiency and helpfulness of the reception team with particular mentions of exceptional service from individuals like Farid and Madina. This high level of service extends to the restaurant staff, enhancing the overall guest experience.
Free WiFi at the hotel has mixed reviews. Some guests find the internet speed excellent, while others report issues with stability and connectivity, particularly on certain floors.
Business travelers find the hotel particularly suited to their needs, citing good value for money and excellent service. The hotel's convenient location and amenities make it a preferred choice for those on work trips, though some practical considerations, such as required documentation and occasional noise, are noted.
In summary, Holiday Inn Almaty by IHG, stands out for its location, friendly staff and comfortable beds, while areas like room decor and WiFi stability could benefit from improvements to enhance overall guest satisfaction.
Hotel Taking Steps Towards Sustainability
This hotel is identified as a green hotel. While specific details about its eco-friendly practices were not available, this designation indicates a focus on environmental considerations.
Family Friendly Hotel
The Holiday Inn is a family friendly hotel with amenities for children and adults. The hotel offers a restaurant and other services that are suitable for families.
Romantic Hotel
Included in lists of hotels suitable for couples. This hotel provides reliable accommodations and services that cater to guests on a romantic getaway.
Business Hotel
As part of an international chain known for catering to business travelers, this hotel in Almaty's commercial district is expected to offer reliable business amenities and services, including meeting facilities.
Hotel with Parking
Holiday Inn Almaty offers practical and convenient parking solutions for its guests. The hotel's parking area is well-suited for travelers with vehicles, providing a secure place to park during their stay and ensuring ease of access to the hotel.
Accessible Hotel
This hotel offers wheelchair-accessible rooms with grab bars and tall toilets. Bathrooms have adequate clear turning space, showers with built-in transfer shower seats, and handrails. Power adapters and converters are available upon request.
Hotel with Gym
Holiday Inn Almaty has a satisfactory fitness center. It is suitable for guests looking for a basic workout during their stay.
4-Star Hotel
Located in Almaty's commercial district, this hotel offers comfortable and well-equipped rooms. It provides easy access to business venues and city attractions, making it suitable for both business and leisure travelers.
Hotel for Honeymoon
Guest Reviews
Holiday Inn Almaty by IHG, consistently garners positive feedback regarding its advantageous location. Positioned conveniently near the city center, it offers guests the ease of being close to many of Almaty's key attractions. One of the notable benefits is its proximity to the Forum Shopping Center, a large mall that is just across the road. This makes it ideal for those who enjoy shopping, dining and having various amenities within walking distance.
The hotel’s locale is also appreciated for being near theaters, the Botanical Garden and other tourist spots, adding to its appeal for both leisure and business travelers. Despite being located on a busy road, which can sometimes result in noise, many guests still find the accessibility and the array of nearby services and restaurants to be significant perks.
Furthermore, guests highlight that it is easy to access by car, avoiding heavy traffic, which is a boon for those traveling for business. The combination of a prime location, convenience and accessibility makes Holiday Inn Almaty a preferred choice for many visitors to the city.
Holiday Inn Almaty by IHG, receives mixed but generally positive reviews for its breakfast offerings. Guests frequently describe the breakfasts as good, delicious and varied with many appreciating the wide range of options available. The breakfast buffet is often praised for being abundant and tasty, featuring cereals, porridge, eggs, sausages, bread, bakery items, juices, milk and tea, along with the usual accompaniments like butter, jams and other spreads. Some guests highlight the exceptional quality of food and the caring chefs, as well as the good selection for vegetarians and great coffee.
However, not all feedback is glowing. Some guests feel the breakfast options are meager, overpriced or not very diverse, citing a lack of daily variation and comparing it unfavorably to other hotels of the same level. A few found the quality to be disappointing and the food tasteless. Additionally, it's noted that breakfast is not included in the room rate, which might be an inconvenience for some travelers.
Despite these occasional criticisms, the overall sentiment is that the breakfast at Holiday Inn Almaty offers a satisfying and enjoyable start to the day for most of its guests.
Holiday Inn Almaty offers a mixed dining experience. Many guests have praised the restaurant for its consistently tasteful food and availability, making it a reliable choice for lunch or dinner. However, others have noted some drawbacks, such as limited menu options and occasional issues with food quality, including dry or underwhelming dishes. Service and cleanliness receive positive remarks, but diners should exercise caution when making selections. Overall, while the restaurant has its highlights, there are areas needing improvement to provide a more consistently satisfying dining experience.
Holiday Inn Almaty by IHG, presents a mixed bag when it comes to its guest accommodations. Several reviewers praised the size of the rooms, noting that they are quite spacious and feature comfortable beds, making for a cozy and quiet environment. The cleanliness of the rooms also received positive feedback with many guests describing them as clean and nice, often noting that the spaciousness added to their comfort. Additionally, the amenities provided were found to be adequate, contributing to an overall pleasant stay for some visitors.
However, it's evident that the hotel suffers from issues of age and upkeep. Many guests pointed out that the carpeting, furniture and general room decor are outdated and in desperate need of renovation. Common concerns included old, dusty rooms with worn-out upholstery, dirty carpets and stained sofas. The wear and tear extended to the plumbing, bathroom tiles and even the windows, which in some cases did not close properly or open at all. The heating system, often reliant on air conditioners, did not consistently offer adequate temperature control and some rooms were described as quite cold.
Despite some modern rooms and comfortable amenities, the overall sentiment from the reviews suggests that the hotel is overdue for substantial refurbishment to match its pricing and improve guest satisfaction.
Guests of the Holiday Inn Almaty by IHG, frequently praise the comfort of the beds. Numerous reviews highlight the beds as comfortable with many emphasizing the coziness and quality of sleep experienced. Phrases such as "comfortable bed" and "comfortable large bed" recurrently appear, suggesting a consistent level of comfort across different rooms. Words like "divine mattresses" and "excellent mattress" convey high satisfaction with the bedding quality. Guests also noted the overall coziness provided by the combination of mattresses, pillows and blankets, enhancing their sleep experience at the hotel.
Despite mostly positive feedback, a few comments mentioned issues such as a broken bed, worn-out mattress or unpleasant bedding. Nonetheless, the majority of the reviews reflect a positive experience regarding the beds, underlining them as a notable feature of the guest stay.
The Holiday Inn Almaty by IHG, receives mixed feedback regarding its cleanliness. Many guests appreciated the clean and fresh rooms, noting that daily cleaning services and fresh towels contribute positively to their stay. Multiple reviews emphasize the hotel's overall cleanliness and the efficiency and dedication of the cleaning staff.
However, there are recurring concerns about the hotel's dated appearance and the state of its furnishings. Specifically, guests have repeatedly mentioned that the carpets and sofas are stained and worn out, impacting the perceived cleanliness. Some reviews highlight areas such as behind chairs where dust has accumulated and there are mentions of rooms not being cleaned to the expected standard. Additionally, there are repeated comments about the rooms needing a significant refresh, including repairs and updates to the tired furniture and worn-out shower facilities.
In summary, while the Holiday Inn Almaty maintains a level of cleanliness that many guests find satisfactory, there are notable issues regarding the condition of certain elements within the rooms that detract from the overall experience. Addressing these concerns could significantly enhance guest satisfaction.
The staff at Holiday Inn Almaty by IHG, consistently receives high marks for their friendliness and professionalism. Guests appreciate the staff's willingness to help, noting that the reception team, in particular, is very accommodating and efficient. Special mentions go to individuals like Farid and Madina for their exceptional service. Guests highlight smooth check-ins, staff's good command of English and the overall excellent service provided.
The restaurant staff also receives praise for their attentive service and the excellent dining experience. Despite a few isolated incidents of rudeness and slow responses, the general consensus is that the staff's cooperative attitude and attentive nature significantly enhance the guest experience.
The hotel's modern cleanliness and professional environment further contribute to a positive stay. With responsive and polite staff always ready to assist, Holiday Inn Almaty stands out as a welcoming destination for travelers.
The WiFi at Holiday Inn Almaty by IHG, has received mixed feedback from guests. While some reviewers described the internet speed as excellent and generally good, others experienced difficulties. There were reports of the WiFi being unstable with instances of it failing and not working at all on certain floors, such as the 8th floor. Some guests found the internet connection to be interrupted with no effective solutions provided. Despite the positive remarks about the WiFi speed, the overall stability and reliability of the connection appear to be areas needing improvement.
The Holiday Inn Almaty by IHG, appears to be a favorable choice for business travelers, consistently highlighted as ideal and very convenient for business trips. Its good value for money makes it an attractive option for those looking to balance cost with quality service. Guests note that the hotel provides excellent service, although it may be more suited to work-focused stays rather than leisure. There are some practical considerations to keep in mind, such as the need for a document for each guest in the room and occasional noise. Additionally, there have been mentions of issues with obtaining closing documentation. Despite these minor drawbacks, the hotel remains a solid choice for business travelers seeking dependable accommodation.
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Location
The hotel’s locale is also appreciated for being near theaters, the Botanical Garden and other tourist spots, adding to its appeal for both leisure and business travelers. Despite being located on a busy road, which can sometimes result in noise, many guests still find the accessibility and the array of nearby services and restaurants to be significant perks.
Furthermore, guests highlight that it is easy to access by car, avoiding heavy traffic, which is a boon for those traveling for business. The combination of a prime location, convenience and accessibility makes Holiday Inn Almaty a preferred choice for many visitors to the city.
Breakfast
However, not all feedback is glowing. Some guests feel the breakfast options are meager, overpriced or not very diverse, citing a lack of daily variation and comparing it unfavorably to other hotels of the same level. A few found the quality to be disappointing and the food tasteless. Additionally, it's noted that breakfast is not included in the room rate, which might be an inconvenience for some travelers.
Despite these occasional criticisms, the overall sentiment is that the breakfast at Holiday Inn Almaty offers a satisfying and enjoyable start to the day for most of its guests.
Dinner
Rooms
However, it's evident that the hotel suffers from issues of age and upkeep. Many guests pointed out that the carpeting, furniture and general room decor are outdated and in desperate need of renovation. Common concerns included old, dusty rooms with worn-out upholstery, dirty carpets and stained sofas. The wear and tear extended to the plumbing, bathroom tiles and even the windows, which in some cases did not close properly or open at all. The heating system, often reliant on air conditioners, did not consistently offer adequate temperature control and some rooms were described as quite cold.
Despite some modern rooms and comfortable amenities, the overall sentiment from the reviews suggests that the hotel is overdue for substantial refurbishment to match its pricing and improve guest satisfaction.
Beds
Despite mostly positive feedback, a few comments mentioned issues such as a broken bed, worn-out mattress or unpleasant bedding. Nonetheless, the majority of the reviews reflect a positive experience regarding the beds, underlining them as a notable feature of the guest stay.
Cleanliness
However, there are recurring concerns about the hotel's dated appearance and the state of its furnishings. Specifically, guests have repeatedly mentioned that the carpets and sofas are stained and worn out, impacting the perceived cleanliness. Some reviews highlight areas such as behind chairs where dust has accumulated and there are mentions of rooms not being cleaned to the expected standard. Additionally, there are repeated comments about the rooms needing a significant refresh, including repairs and updates to the tired furniture and worn-out shower facilities.
In summary, while the Holiday Inn Almaty maintains a level of cleanliness that many guests find satisfactory, there are notable issues regarding the condition of certain elements within the rooms that detract from the overall experience. Addressing these concerns could significantly enhance guest satisfaction.
Staff
The restaurant staff also receives praise for their attentive service and the excellent dining experience. Despite a few isolated incidents of rudeness and slow responses, the general consensus is that the staff's cooperative attitude and attentive nature significantly enhance the guest experience.
The hotel's modern cleanliness and professional environment further contribute to a positive stay. With responsive and polite staff always ready to assist, Holiday Inn Almaty stands out as a welcoming destination for travelers.
Wi-Fi
Business
No, Holiday Inn Almaty by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Almaty by IHG.
No, Holiday Inn Almaty by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Almaty by IHG.
Yes, Holiday Inn Almaty by IHG has a gym.
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