Ibis Americana
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsIbis Americana is lauded for its strategic location in Americana's commercial hub, close to shopping malls, bars and restaurants, making it a popular choice for both business and leisure travelers. Guests appreciate the hotel's modern, clean and well-maintained rooms, often equipped with new furniture, creating a cozy and functional environment. The peaceful surroundings, despite some noise from nearby railways, contribute to its pleasant ambiance.
Staff members, particularly Mateus and Marcelo, are commended for their friendliness and helpfulness, enhancing the overall guest experience with their exceptional service. The hotel also offers ample free parking, which adds to its convenience.
The breakfast at Ibis Americana receives mixed reviews but many guests highlight the variety, freshness and quality of the offerings, particularly praising the selection of cakes, fruits, cold cuts and the espresso coffee machine. However, issues with replenishment during peak times and occasional chaotic scenes have been noted.
The dinner service faces criticism for its limited menu, poor quality of food and lengthy wait times with some meals arriving cold and certain dishes receiving particularly negative feedback.
Despite varying opinions about room size and maintenance issues such as faulty air conditioning and noise from adjacent rooms, many guests find the accommodation comfortable enough for short stays. Cleanliness is generally praised but inconsistencies in housekeeping and occasional reports of unsanitary conditions have been mentioned.
Wi-Fi at the hotel is generally reliable with good connectivity, although some guests have faced issues with dropped connections. Parking, while free and occasionally spacious, often lacks enough spaces, leading guests to park on the street and deal with a disorganized parking lot.
Beds receive mostly positive feedback for comfort and clean bedding, although some guests find the mattresses too hard, too soft or noisy.
Overall, Ibis Americana offers a reasonable experience consistent with the Ibis standard, providing satisfactory accommodations, good service and a central location. While there are areas for improvement, especially in dining, cleanliness and parking, the hotel remains a solid option for travelers seeking good value for their stay in Americana.
Categories
Staff members, particularly Mateus and Marcelo, are commended for their friendliness and helpfulness, enhancing the overall guest experience with their exceptional service. The hotel also offers ample free parking, which adds to its convenience.
The breakfast at Ibis Americana receives mixed reviews but many guests highlight the variety, freshness and quality of the offerings, particularly praising the selection of cakes, fruits, cold cuts and the espresso coffee machine. However, issues with replenishment during peak times and occasional chaotic scenes have been noted.
The dinner service faces criticism for its limited menu, poor quality of food and lengthy wait times with some meals arriving cold and certain dishes receiving particularly negative feedback.
Despite varying opinions about room size and maintenance issues such as faulty air conditioning and noise from adjacent rooms, many guests find the accommodation comfortable enough for short stays. Cleanliness is generally praised but inconsistencies in housekeeping and occasional reports of unsanitary conditions have been mentioned.
Wi-Fi at the hotel is generally reliable with good connectivity, although some guests have faced issues with dropped connections. Parking, while free and occasionally spacious, often lacks enough spaces, leading guests to park on the street and deal with a disorganized parking lot.
Beds receive mostly positive feedback for comfort and clean bedding, although some guests find the mattresses too hard, too soft or noisy.
Overall, Ibis Americana offers a reasonable experience consistent with the Ibis standard, providing satisfactory accommodations, good service and a central location. While there are areas for improvement, especially in dining, cleanliness and parking, the hotel remains a solid option for travelers seeking good value for their stay in Americana.
Hotel with Parking
Ibis Americana provides free private parking. It is well-located and offers comfortable rooms with A/C and free WIFI. The hotel features a restaurant and a bar that is available 24/7.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Business Hotel
Accessible Hotel
3-Star Hotel
Guest Reviews
Nestled strategically in the heart of Americana, Ibis Americana stands out primarily for its superb location, making it a compelling choice for many travelers. The hotel is ideally situated near the city's commercial center, the Welcome Center shopping mall and various bars and restaurants. Its central location affords easy access to major spots in Americana, catering well to both business and leisure needs.
Guests commend the hotel for its cleanliness and good room structure, noting that the rooms are clean, well-maintained and often filled with new furniture. Moreover, the peaceful surroundings and the tranquility of the area contribute to the pleasant ambiance, despite some noise from a nearby railway.
The staff, particularly employees like Mateus and Marcelo, have been highlighted for their politeness and helpfulness, providing excellent customer service that adds to the overall positive experience. The ample free parking is another appreciated amenity, enhancing the convenience factor for guests.
Amenities such as good breakfast and reasonable prices complement the hotel’s appeal, making it a favorable option for visitors seeking good value for money. Whether you're in town for an event or a quiet getaway, Ibis Americana's location, comfort and exceptional service make it a notable choice in the city's hospitality scene.
The breakfast experience at Ibis Americana has garnered mixed reviews from guests, though many have highlighted positive aspects. A significant number of guests praised the breakfast for its variety, freshness and quality, describing it as excellent, delicious and above average for Ibis hotels. Several reviews noted the abundance of options, including a good selection of cakes, fruits, cold cuts and the availability of an espresso coffee machine, which particularly pleased coffee lovers. Operating hours were also appreciated, accommodating early risers.
Contrastingly, some guests found the breakfast lacking, pointing out issues with replenishment during peak times, often resulting in a shortage of basic items such as bread, coffee, plates and cutlery. The overall management of breakfast service appeared overwhelmed during busier periods with reports of chaotic scenes and insufficient staff to handle the rush. Several guests also mentioned that for the additional cost, the breakfast did not always meet expectations in terms of value and variety.
Cleanliness and organization were other issues that were sporadically highlighted, as some guests encountered messy breakfast facilities and delays in restocking food and utensils. A few reviews even labeled the breakfast as simple or weak compared to other Ibis establishments, suggesting room for improvement in both the variety and quality of offerings.
Nevertheless, it seems that when the breakfast service runs smoothly, it can significantly enhance the overall lodging experience, making it a valued aspect for many guests. Those planning to stay at Ibis Americana might want to consider the timing of their breakfast to avoid the busiest periods and take full advantage of the variety and quality when it is at its best.
Guest reviews for dinner at 'Ibis Americana' highlight several areas of concern. Many reviewers expressed dissatisfaction with the limited menu options and the poor quality and variety of the food. Complaints were common regarding the lengthy wait times with some meals taking over an hour to be served and on occasion, arriving cold. Specific dishes, such as pasta and filet mignon risotto, received particularly negative feedback, often described as tasteless or tough. There were also issues with the availability of certain menu items and beverages, adding to the frustration. Additionally, guests noted that the restaurant closed early without prior notification, which was inconvenient. Overall, dinner at 'Ibis Americana' seems to have left many guests unsatisfied with the experience.
Guest reviews of Ibis Americana reveal a mixed consensus regarding the rooms. Many guests appreciated the cleanliness and modern look of the rooms, describing them as clean organized and comfortable. The rooms were noted to be well-cleaned sometimes, offering a cozy and functional environment which meets expectations. Beds were generally comfortable and the showers garnered some positive comments though very small.
However, the reviews also highlighted several recurring issues. A significant number of guests found the rooms to be very small and cramped with inadequate lighting making them appear dim and gloomy. There were frequent mentions of rooms needing repairs, including faulty air conditioning, defective televisions, leaking bathrooms and broken door handles. Some guests were disturbed by noise from neighboring rooms and external factors like nearby railroad tracks and vehicle noise.
Cleanliness did not always meet expectations with reports of dusty floors, mold smells and even leftover toiletries from previous guests. Accessibility was inconsistent, as some guests were placed in rooms designed for people with disabilities without being informed or prepared for the different layout.
Despite these drawbacks, many found the accommodation comfortable enough for short stays, aligning with Ibis standards. For those needing just a place to sleep in the city, the rooms were deemed adequate despite the small size and minor inconveniences.
At Ibis Americana, guest reviews give a mixed impression about the beds, but with a clear inclination towards positive experiences. Many guests have noted that the beds are comfortable and of good quality, contributing to a satisfactory stay. The cleanliness of the bedding has also been frequently praised with instances of beds being cleaned and changed highlighted.
Despite these positive remarks, some reviews mention issues that might be a concern for future visitors. Several guests reported noisy beds and mattresses that were either too hard, too soft or defective. There were also isolated comments on untucked sheets, small quilts and bed linens not meeting expectations relative to the price.
Comfort seems to be a key takeaway for many with repeated comments about the bed’s comfort. However, for a select few, the bed quality did not live up to their expectations, citing instances of discomfort and inadequate support.
In summary, while there are a few areas for improvement, especially regarding bed noise and mattress quality, Ibis Americana generally provides comfortable sleeping arrangements, making it a reasonable choice for travelers prioritizing rest and relaxation.
Ibis Americana has received mixed feedback regarding cleanliness from its guests with opinions ranging from highly positive to notably critical. Many guests praised the hotel's cleanliness, citing rooms and bathrooms as very clean, comfortable and well-organized with a welcoming environment. Some highlighted the impeccable room cleaning and efficient cleaning in common areas, appreciating the hygienic conditions maintained. Additionally, the bed linen and towels were frequently noted as new and clean and the hotel was described as tidy overall.
However, several visitors reported significant cleanliness issues. Some rooms were found dirty and dusty upon arrival with specific complaints about stained and musty-smelling towels, mold in the bathrooms and dusty floors. Many bathrooms reportedly had ingrained odors, sewage smells and moldy walls with certain areas like the shower grouted and the drains being neglected. Some guests discovered unsanitary conditions like personal items left from previous guests, dirty sheets and maintenance problems like clogged drains and leaking fixtures. Moreover, the lack of daily room cleaning and the need to insist on service left some guests dissatisfied.
There also appeared to be inconsistencies across different stays, as housekeeping quality varied and certain services, like replenishing toilet paper and personal hygiene products, were found lacking. Elevators and lobby areas were sometimes reported as dirty, highlighting the need for more thorough and consistent cleaning practices.
In sum, while many guests had positive experiences and appreciated the cleanliness and comfort at Ibis Americana, there is noticeable feedback pointing to areas where the hotel could improve to ensure a consistently high standard of hygiene and guest satisfaction.
The staff at Ibis Americana has garnered substantial praise for their friendliness, politeness and attentiveness. Many reviews highlight the team as being very helpful with some employees such as Mateus, Marcelo and Luiza receiving specific commendation for their exceptional service and warm demeanor. The reception staff, in particular, is noted for their courteous and accommodating nature, often making guests feel welcome and well-attended.
Despite these positive remarks, there are several recurring issues. Some guests experienced inattentiveness, particularly during check-in, where long waits and confusion were common. The reception and cleaning staff were sometimes seen chatting rather than working and there were several mentions of specific employees showing little desire to assist. Moreover, the hotel management received criticism for their lack of support in resolving issues.
Overall, while many guests appreciated the polite and helpful service from the staff, the inconsistencies, especially in the reception area, suggest that there is room for improvement in terms of training and staffing levels to ensure a more seamless experience for all visitors.
Despite some mixed experiences, the Wi-Fi at Ibis Americana has received praise for being powerful and fully functioning. Guests have noted that the internet worked well and described it as good. However, there were some negative experiences where the Wi-Fi was poor or not working with issues such as connections dropping during important meetings and difficulty accessing streaming services like Netflix and YouTube. While some guests were satisfied with the Wi-Fi, others encountered challenges that impacted their stay.
The reviews for parking at Ibis Americana present a mixed picture. On the plus side, the hotel offers free parking and some guests found it spacious and ample. Unfortunately, these positive aspects are overshadowed by numerous issues. The parking lot frequently lacks enough spaces, leading many to park on the street and parking spots fill up quickly. Several guests noted that the parking area is messy, disorganized and poorly marked. Repairs and construction at the parking entrance further complicate access. The uncovered parking lot has left some cars exposed to potential damage and dirt with a few reports of guest vehicles being hit. Additionally, the limited number of spots cannot accommodate all guests with some saying the parking situation is so dire, their cars risk getting stuck. Overall, while free parking is a plus, the scarcity of spaces and general disarray detract significantly from the parking experience at the hotel.
Ibis Americana offers guests a reliable experience that is consistent with the Ibis standard across Brazil. The hotel is favorably noted for its excellent customer service, which guests have appreciated during multiple stays. The location is well-regarded, especially considering the city's limited lodging options, making this hotel a reasonable choice for many travelers. While the quality of the breakfast could see improvement and there's occasional delay in replenishing items, the overall cost-benefit remains attractive. Cleaning, however, has received mixed feedback, indicating some room for enhancement. Despite this, the hotel provides a satisfactory stay for those seeking a standard Ibis experience.
Location Show Map
Location
Guests commend the hotel for its cleanliness and good room structure, noting that the rooms are clean, well-maintained and often filled with new furniture. Moreover, the peaceful surroundings and the tranquility of the area contribute to the pleasant ambiance, despite some noise from a nearby railway.
The staff, particularly employees like Mateus and Marcelo, have been highlighted for their politeness and helpfulness, providing excellent customer service that adds to the overall positive experience. The ample free parking is another appreciated amenity, enhancing the convenience factor for guests.
Amenities such as good breakfast and reasonable prices complement the hotel’s appeal, making it a favorable option for visitors seeking good value for money. Whether you're in town for an event or a quiet getaway, Ibis Americana's location, comfort and exceptional service make it a notable choice in the city's hospitality scene.
Breakfast
Contrastingly, some guests found the breakfast lacking, pointing out issues with replenishment during peak times, often resulting in a shortage of basic items such as bread, coffee, plates and cutlery. The overall management of breakfast service appeared overwhelmed during busier periods with reports of chaotic scenes and insufficient staff to handle the rush. Several guests also mentioned that for the additional cost, the breakfast did not always meet expectations in terms of value and variety.
Cleanliness and organization were other issues that were sporadically highlighted, as some guests encountered messy breakfast facilities and delays in restocking food and utensils. A few reviews even labeled the breakfast as simple or weak compared to other Ibis establishments, suggesting room for improvement in both the variety and quality of offerings.
Nevertheless, it seems that when the breakfast service runs smoothly, it can significantly enhance the overall lodging experience, making it a valued aspect for many guests. Those planning to stay at Ibis Americana might want to consider the timing of their breakfast to avoid the busiest periods and take full advantage of the variety and quality when it is at its best.
Dinner
Rooms
However, the reviews also highlighted several recurring issues. A significant number of guests found the rooms to be very small and cramped with inadequate lighting making them appear dim and gloomy. There were frequent mentions of rooms needing repairs, including faulty air conditioning, defective televisions, leaking bathrooms and broken door handles. Some guests were disturbed by noise from neighboring rooms and external factors like nearby railroad tracks and vehicle noise.
Cleanliness did not always meet expectations with reports of dusty floors, mold smells and even leftover toiletries from previous guests. Accessibility was inconsistent, as some guests were placed in rooms designed for people with disabilities without being informed or prepared for the different layout.
Despite these drawbacks, many found the accommodation comfortable enough for short stays, aligning with Ibis standards. For those needing just a place to sleep in the city, the rooms were deemed adequate despite the small size and minor inconveniences.
Beds
Despite these positive remarks, some reviews mention issues that might be a concern for future visitors. Several guests reported noisy beds and mattresses that were either too hard, too soft or defective. There were also isolated comments on untucked sheets, small quilts and bed linens not meeting expectations relative to the price.
Comfort seems to be a key takeaway for many with repeated comments about the bed’s comfort. However, for a select few, the bed quality did not live up to their expectations, citing instances of discomfort and inadequate support.
In summary, while there are a few areas for improvement, especially regarding bed noise and mattress quality, Ibis Americana generally provides comfortable sleeping arrangements, making it a reasonable choice for travelers prioritizing rest and relaxation.
Cleanliness
However, several visitors reported significant cleanliness issues. Some rooms were found dirty and dusty upon arrival with specific complaints about stained and musty-smelling towels, mold in the bathrooms and dusty floors. Many bathrooms reportedly had ingrained odors, sewage smells and moldy walls with certain areas like the shower grouted and the drains being neglected. Some guests discovered unsanitary conditions like personal items left from previous guests, dirty sheets and maintenance problems like clogged drains and leaking fixtures. Moreover, the lack of daily room cleaning and the need to insist on service left some guests dissatisfied.
There also appeared to be inconsistencies across different stays, as housekeeping quality varied and certain services, like replenishing toilet paper and personal hygiene products, were found lacking. Elevators and lobby areas were sometimes reported as dirty, highlighting the need for more thorough and consistent cleaning practices.
In sum, while many guests had positive experiences and appreciated the cleanliness and comfort at Ibis Americana, there is noticeable feedback pointing to areas where the hotel could improve to ensure a consistently high standard of hygiene and guest satisfaction.
Staff
Despite these positive remarks, there are several recurring issues. Some guests experienced inattentiveness, particularly during check-in, where long waits and confusion were common. The reception and cleaning staff were sometimes seen chatting rather than working and there were several mentions of specific employees showing little desire to assist. Moreover, the hotel management received criticism for their lack of support in resolving issues.
Overall, while many guests appreciated the polite and helpful service from the staff, the inconsistencies, especially in the reception area, suggest that there is room for improvement in terms of training and staffing levels to ensure a more seamless experience for all visitors.
Wi-Fi
Parking
3 Star
No, Ibis Americana doesn't have any pool.
No, a spa isn't available at Ibis Americana.
No, Ibis Americana doesn't allow dogs.
Yes, parking facilities are available at Ibis Americana.
No, Ibis Americana doesn't have a gym.
Location Show Map
More Options
