Novotel Andorra
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Summary of reviewsNovotel Andorra is situated in an outstanding location in Andorra la Vella, right in the city's heart, making it a convenient base for shopping, sightseeing and dining. Guests appreciate the easy access to public transportation, such as the bus terminal with routes to Barcelona and ski centers. Despite the bustling surroundings, the rooms' soundproofing ensures a peaceful stay.
The rooms are frequently praised for their cleanliness, spaciousness and comfort. Additions such as mini-fridges, tea and coffee facilities and included spa access significantly enhance the guest experience. The hotel's cleanliness standards extend throughout its public spaces, contributing to an inviting atmosphere.
Breakfast at Novotel Andorra receives high praise for its generous, varied and delicious buffet, catering to different dietary needs, including gluten-free and healthy options. Dinner also earns positive feedback for its diverse and well-prepared buffet offerings, although some guests feel the value could be improved.
The hotel staff is a standout feature, consistently described as friendly, professional and attentive. Guests often mention specific staff members who go above and beyond to ensure a pleasant stay, adding a personal touch to the service.
Families find the hotel particularly accommodating, benefiting from spacious rooms, a pool and a children's play area. The included spa and gym facilities, despite being located in the adjacent Mercure hotel, are well-regarded for their cleanliness and variety of amenities.
However, some areas for improvement include outdated room furnishings and mixed reviews on the quality of certain components in the dinner buffet. The high cost of parking and the often unreliable WiFi are notable drawbacks.
Overall, Novotel Andorra offers a strong combination of strategic location, excellent breakfast and a friendly staff, making it a solid choice for travelers visiting Andorra la Vella.
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The rooms are frequently praised for their cleanliness, spaciousness and comfort. Additions such as mini-fridges, tea and coffee facilities and included spa access significantly enhance the guest experience. The hotel's cleanliness standards extend throughout its public spaces, contributing to an inviting atmosphere.
Breakfast at Novotel Andorra receives high praise for its generous, varied and delicious buffet, catering to different dietary needs, including gluten-free and healthy options. Dinner also earns positive feedback for its diverse and well-prepared buffet offerings, although some guests feel the value could be improved.
The hotel staff is a standout feature, consistently described as friendly, professional and attentive. Guests often mention specific staff members who go above and beyond to ensure a pleasant stay, adding a personal touch to the service.
Families find the hotel particularly accommodating, benefiting from spacious rooms, a pool and a children's play area. The included spa and gym facilities, despite being located in the adjacent Mercure hotel, are well-regarded for their cleanliness and variety of amenities.
However, some areas for improvement include outdated room furnishings and mixed reviews on the quality of certain components in the dinner buffet. The high cost of parking and the often unreliable WiFi are notable drawbacks.
Overall, Novotel Andorra offers a strong combination of strategic location, excellent breakfast and a friendly staff, making it a solid choice for travelers visiting Andorra la Vella.
Hotel near Ski Resorts
Situated with a bus stop directly opposite, this hotel offers easy access to nearby ski resorts via public transport. It provides ski storage facilities and helpful ski services.
Family Friendly Hotel
Offers family rooms and is centrally located in Andorra la Vella. Provides easy access to shopping and other attractions, making it a convenient base for families. Features standard Novotel amenities suitable for a comfortable stay.
Hotel with Swimming Pool
The hotel features both indoor and outdoor swimming pools, as well as additional amenities like jacuzzis, hammams and saunas. The indoor pool is noted for its very good maintenance and cleanliness.
Indoor Pool
Business Hotel
Located in the heart of Andorra la Vella, this modern hotel offers different rooms suitable for business stays. It has 3 meeting rooms and its own 24h parking. The hotel also provides a restaurant, bar, and terrace.
Hotel with Parking
Novotel Andorra offers its own private, gated, and 24-hour monitored parking facility on-site. This secure and accessible parking is shared with the Mercure Andorra hotel, providing peace of mind for guests.
EV charging stations
Accessible Hotel
Novotel Andorra is wheelchair accessible and features accessible rooms and a business center. It offers an indoor pool and shares facilities with the Mercure Hotel next door, including a spa and children's play area.
Hotel with Gym
The gym is well-equipped and generally well-maintained, frequently exceeding guest expectations. Many guests appreciate that the gym is included in the price of their stay.
Hotel with EV Charging Stations
Novotel Andorra is frequently mentioned for its convenient and available EV charging stations. Guests highlight the accessibility and practical use of these stations, enhancing the stay for electric vehicle owners.
4-Star Hotel
This hotel delivers a solid experience with practical and classy accommodations. It offers amenities and services that align with its rating, providing good value for money.
Hotel with Spa
Dog Friendly Hotel
Romantic Hotel
Small Hotel
Hotel with Indoor Pool
Guest Reviews
Novotel Andorra is situated in an unbeatable location in Andorra la Vella, right in the heart of the city center. Guests frequently highlight the hotel’s prime position, as it provides easy access to shopping areas, tourist attractions and numerous dining options. The proximity to the main streets, including the famous Meritxell Avenue, makes it an ideal spot for both shopping and sightseeing without the need for a car.
The hotel's central location also allows convenient access to public transportation, including the bus terminal with connections to Barcelona and ski centers. This accessibility is perfect for those looking to explore both the urban amenities and the nearby natural attractions.
Visitors appreciate the soundproofing of the rooms, which ensures a peaceful stay despite the bustling surroundings. The clean and comfortable rooms, coupled with the friendly and attentive staff, contribute positively to the overall experience. Guests also commend the included spa facilities, breakfast and dinner buffets, adding extra value to their stays.
Families find the hotel particularly suitable due to its spacious accommodations and proximity to parks and other family-friendly activities. The inclusion of amenities such as a pool and a chiqui park for children further enhances its appeal.
Overall, Novotel Andorra stands out for its strategic location, making it an excellent choice for travelers looking to make the most of their visit to Andorra la Vella.
Novotel Andorra consistently receives praise for its breakfast offerings. Guests appreciate the generous, high-quality buffet, which is often described as complete, varied and very delicious. Many highlight the extensive variety of foods available, including gluten-free and child-friendly options. Patrons also enjoy the quality and freshness of the ingredients, often noting the inclusion of healthy choices and international dishes. The breakfast service is complemented by excellent staff, who are both attentive and friendly.
While most reviews are glowing, some mention areas for improvement, such as the quality of certain items (e.g., yogurt, bacon) and occasional lukewarm food. Despite minor criticisms, the breakfast stands out as one of the hotel's best features, often described with superlatives like exceptional, amazing and top-notch. It’s clear that the breakfast buffet at Novotel Andorra leaves a lasting impression on its guests.
Novotel Andorra offers a dining experience that has garnered a mix of feedback from guests with many leaning towards the positive. The hotel provides a buffet for breakfast, lunch and dinner, which some guests describe as varied, delicious and well-prepared. Families find the buffet particularly convenient and suitable for children. Positive comments highlight the good food quality with specific praise for the well-diversified and tasty options available.
The dinner buffet is frequently mentioned with many guests appreciating the great value for money and the excellent, quality dishes served in a pleasant atmosphere. A notable aspect is the buffet's suitability for dietary needs, including vegan and gluten-free options, which enhances its appeal. The breakfast buffet also receives commendation for its completeness and taste.
However, not all reviews speak highly of the dining options. Some guests feel the buffet could offer more choices and better value for its price, noting that the evening buffet in particular can be expensive relative to the variety offered. Despite this, the overall dining experience at the hotel's restaurant is generally considered very good with excellent service and friendly staff contributing positively.
In summary, while there are areas for improvement, the buffet at Novotel Andorra's restaurant is generally well-regarded, making it a solid choice for travelers seeking a convenient and diverse dining option.
Novotel Andorra offers a mixed experience when it comes to their rooms with plenty of highlights alongside several areas that clearly need attention. A standout feature is the spaciousness of many rooms, described as "large," "comfortable," and "well-equipped," which is perfect for families or those who appreciate more legroom. The cleanliness of the rooms often receives praise with reviewers emphasizing the tidy and well-maintained state despite some aging aspects. Moreover, modern conveniences like mini-fridges, tea and coffee facilities and soundproofing add to the comfort.
A major perk is the inclusion of spa access within the room price, offering guests a valuable leisure option. The children's play area and sizable breakfast and evening buffets are favorable mentions, contributing to the hotel's family-friendly ambiance.
However, it's important to note recurring complaints about the outdated condition of many rooms. Reviewers frequently mention old furnishings, dirty carpets and bathrooms in need of modernization. Some describe the rooms as too small, especially for families and comfort issues with beds were reported by several guests. The outdated decor and poor quality of bedding are other common points of critique.
Some rooms face sizing challenges, described as "a bit tight" for accommodating multiple guests and there are instances of the room feeling cramped or improperly equipped. Noise from surrounding areas and the need for better maintenance on room facilities are also highlighted concerns.
Location-wise, the hotel is praised for its perfect positioning in the heart of Andorra La Vella, making it a convenient base for exploring the city. Despite the mixed bag of reviews, the consensus indicates that Novotel Andorra maintains a balance between comfort and practicality, even if it falls short of modern standards in some aspects.
Novotel Andorra garners a mix of opinions when it comes to bed comfort, standing out both positively and negatively depending on the type of bed in question. Many guests praise the main beds for their comfort, noting that sleeping on them was excellent with some referring to them as super comfortable. Additionally, the standard double beds and pillows often receive commendation for their comfort, contributing to a restful night's sleep.
However, a consistent concern arises regarding the sofa beds, especially those used for children or as extra beds. Numerous reviews indicate that these sofa beds are very uncomfortable with descriptions of thin, worn-out mattresses that provide little support. Guests frequently mentioned that these beds need to be replaced as they lead to restless nights and discomfort.
Mattresses also received mixed opinions; while some found them quite comfortable or perfect, others highlighted that they were too hard or too soft due to excessive use. The disparity in experiences suggests variability in mattress quality across different rooms.
Pillows also divided opinions with several guests finding them uncomfortable and in need of an upgrade to enhance sleep quality. Bedding, while praised for its top-notch quality by some, was occasionally described as contributing to spinal discomfort or being less than clean.
In summary, while the main beds and some pillows at Novotel Andorra receive high marks for comfort, the secondary bedding options such as sofa beds and additional mattresses require significant improvement to match the comfort level found in the primary sleeping arrangements.
Nestled in a prime location, Novotel Andorra has garnered accolades for its impressive standards of cleanliness. Many guests highlight the impeccable state of the hotel, noting that both the rooms and common areas are maintained to high standards. The cleanliness in the lobby, corridors and facilities has been particularly praised, creating a well-kept and inviting atmosphere throughout the property.
Rooms are often described as super clean and well-maintained, providing a sense of comfort and hygiene that resonates with guests. The housekeeping team has received commendations for their diligent work and pleasant demeanor, ensuring that spaces remain tidy and organized daily. Many visitors appreciated the clean and comfortable ambiance of their accommodations.
However, it's noted that some areas may benefit from updates, such as the carpets which have been pointed out as worn out or stained in a few instances. Despite these minor setbacks, the overall feedback reflects a dedication to cleanliness that enhances the guest experience.
Guests also find the clean and spacious rooms particularly appealing, coupled with modern furnishings in certain sections of the hotel adding to the sense of care and maintenance. All in all, Novotel Andorra strives to achieve and often hits the mark on providing a clean, hygienic and welcoming environment for its visitors.
The staff at Novotel Andorra receives overwhelmingly positive feedback from guests, who frequently highlight their friendliness, professionalism and attentiveness. Guests commend the staff for being exceptionally friendly and helpful, creating an enjoyable and welcoming atmosphere throughout their stay. Specific mentions include the front receptionist Ruben and receptionists like Mr. Martín, who provided exemplary service. The bar, restaurant and breakfast staff are also noted for their courteous and attentive demeanor.
Service at the reception and dining areas consistently garners praise with many guests appreciating the staff's willingness to assist and their proficiency in multiple languages, particularly French and English. Even in more challenging scenarios, team members are recognized for their effective communication and prompt responses.
While the general sentiment is highly favorable, there are occasional mentions of less consistent experiences, such as certain staff members lacking warmth or professionalism. Nevertheless, these instances appear to be exceptions rather than the rule with the majority of guests expressing satisfaction and positive experiences with the staff at Novotel Andorra.
While the overall experience at Novotel Andorra offers a range of amenities, the hotel's WiFi consistently receives poor reviews from guests. Many visitors report that the internet connection is slow, unreliable and often fails. Issues with WiFi stability and strength are prevalent and several guests mention that the signal does not adequately reach their rooms. Some guests have been charged for WiFi despite it being advertised as included, which adds to their dissatisfaction. Although one review noted that the WiFi quality is good in the lobby, this seems to be an exception rather than the norm. Overall, potential guests relying on a dependable internet connection for work or leisure should be aware of these frequent complaints.
Guests have largely praised the spa amenities included with a stay at Novotel Andorra. Access to the spa, gym and pool facilities is often highlighted as a positive aspect with many guests noting the inclusion of these features in the price of the room. The spa is frequently described as very good, clean, highly recommended and family-friendly with a variety of amenities including jacuzzis, saunas and heated pools. Visitors also appreciate the well-equipped nature of the spa and the professional, friendly staff who provide excellent service.
However, it is noted that the spa is located in the neighboring Mercure hotel, requiring guests to leave the premises to access these facilities. While this aspect is not ideal, the transition is reported to be not far and manageable. The quality of the spa facilities themselves, including cleanliness and available features, is positively regarded.
Some mixed feedback includes mentions of the spa being lukewarm/cold with certain areas needing improvement or renovation. Despite these minor issues, the overall experience at the spa is generally reported to be relaxing and enjoyable, enhancing the stay at Novotel Andorra.
The gym at Novotel Andorra receives widespread praise for being well-equipped and generally well-maintained, frequently exceeding guest expectations. Many guests appreciated that the gym is included in the price of their stay. The facilities are described as good, well-maintained and clean, contributing to a satisfactory workout experience. Some mention a minor inconvenience of the gym being located in another hotel, but this does not seem to significantly detract from their overall positive impression.
While the gym is generally functional and adequate, there are a few limitations noted. It's mentioned to be small and sometimes optionally equipped. Infrequent issues like non-functioning treadmills and restrictions on access for children under 16 were pointed out. Nevertheless, for the majority, the gym—along with the spa—acts as an ideal complement to the hotel's offerings, suitable for most fitness needs during their stay.
The pool at Novotel Andorra is generally well-received by guests, boasting positive feedback about its cleanliness and accessibility. The majority of guests appreciated the availability of both indoor and outdoor swimming pools, as well as additional amenities like jacuzzis, hammams and saunas. The indoor pool was noted for its very good maintenance and cleanliness. The Mercure hotel next door, where the pool is actually situated, provided satisfactory service and a relaxing environment.
Families in particular found the pool and associated facilities delightful with children enjoying the ample play areas and games. The heated pools were especially highlighted as perfect for unwinding. The provision of changing rooms and other amenities was considered a plus, making visits to the pool convenient and enjoyable.
However, some guests found drawbacks, such as the need to exit the building to access the pool, leading to minor inconveniences. Additionally, there were mentions of high chlorine levels and occasional concerns about hygiene and safety, especially regarding the tiles and overall cleanliness. Despite these few negatives, the pool remained a significant factor for many in their decision to book their stay at the hotel.
Parking at Novotel Andorra generally receives mixed reviews from guests with the prevailing sentiment leaning towards the negative side due to its high cost. Many guests have commented on the significant expense associated with the hotel's parking, often describing it as very expensive or excessively priced with rates such as 22 to 26 euros per night. Some appreciated the convenience of having an underground parking option right at the hotel, noting it was well-organized and neat, but even these reviews reiterated the high fees.
There are frequent mentions of the parking being fully occupied, leading to difficulties for guests trying to find a space, particularly during busy periods. The parking spaces themselves are often described as very tight, making maneuvering a challenge. Additionally, the inability to reserve parking in advance adds to the inconvenience.
While a few reviews highlight nearby public parking options as an alternative, these too come with their own costs. Some guests expressly called out the lack of included parking in the room rate as a downside, noting the additional expense as a significant consideration. A small number of reviews mentioned the slow charging facilities for electric vehicles and the challenge of unloading luggage without a dedicated parking zone.
Overall, though the parking at Novotel Andorra is convenient and secure, it is notably expensive and often overcrowded with tight spaces that can make parking a car quite challenging, especially for those with larger vehicles.
Novotel Andorra's EV charging facilities have garnered positive remarks from guests, who appreciate the convenience and availability of electric vehicle charging stations at the hotel. The presence of these charging stations is noted as a definite advantage for those traveling with electric vehicles. Many guests found the hotel's location coupled with EV charging to be particularly beneficial. The facility includes well-placed outlets, some near the beds, making the experience comfortable and convenient. Although some feedback points to the charging being for a fee and the speed of charging as expensive, the overall sentiment toward the EV charging options at Novotel Andorra is favorable. Guests consistently highlight the accessibility and practical use of these stations, enhancing the overall appeal of the hotel for electric vehicle owners.
Novotel Andorra proves to be an excellent choice for families looking to enjoy a memorable stay in the heart of Andorra. The hotel receives frequent praise for its child-friendly environment, featuring ample play areas, including a Chikipark and spaces equipped with arcade games for both children and adults. Families can take comfort in the roomy family accommodations, which are frequently described as adequate and comfortable, even for larger families. The presence of amenities such as free spa access for children, baby cribs and high chairs further ensures a stress-free stay for parents with young children.
The friendly and helpful staff, especially at reception and in the restaurant, add a warm touch to the guest experience, making children feel welcome and valued. Parents appreciate the hotel's thoughtful touches, such as free stays for children under a certain age and a self-service restaurant suited for families. The buffet is frequently highlighted for its variety and quality, adding to the convenience for parents traveling with kids.
With a family room setup that often includes a useful and comfortable sofa bed, as well as thoughtful accommodations like kitchenette options, Novotel Andorra meets the varied needs of family travelers. The hotel's location—near downtown but in a quiet area—offers a balanced mix of accessibility and tranquility.
Despite a few mentions of room constraints for larger groups, the overall consensus is that Novotel Andorra provides a pleasant and accommodating experience for families traveling with children, making it an ideal destination for family vacations and weekend getaways in Andorra.
Nestled in the heart of Andorra, Novotel Andorra has garnered mixed feedback for its proximity and services related to skiing. Guests appreciated the good value it offers for skiing enthusiasts, highlighting its convenience and suitability for ski stays. Its location was particularly praised for having a bus stop right opposite the hotel, which makes accessing the nearby ski resorts fairly easy. Moreover, ski equipment rental shops are conveniently located close by, adding to the ease of planning a skiing trip.
The hotel offers helpful ski services, although some guests mentioned that these services are not free. Despite the good accessibility provided by the bus stop, some reviews pointed out the actual ski slopes are at least six kilometers away, making it less ideal for those who prefer to stay closer to the skiing action. The location was considered not as good by some who felt it was far from the main skiing area or not a skiing area at all.
In conclusion, Novotel Andorra can be a value-for-money choice for those who don't mind a bit of travel to reach the slopes and appreciate good facilities to support their skiing activities. For families or first-time skiers, the location and accessible services can offer a balanced experience, despite the distance to the ski resorts themselves.
Novotel Andorra has received varied feedback from guests regarding its four-star rating, facilities and services. Many visitors feel that the hotel delivers a solid four-star experience with positive feedback praising the practicality and class of the accommodations. Guests have noted that the hotel meets four-star standards, offering amenities and services that align with this rating. The value for money is often highlighted with remarks on the good maintenance and pricing.
However, some reviews point out that certain aspects of the hotel do not live up to the expectations of a four-star establishment. The decor and facilities, reminiscent of the 70s and 80s, are considered outdated by some guests, suggesting a need for modernization. The additional charges, such as €24 per day for parking, have also been a point of contention for those who believe such fees are excessive for a hotel of this standing.
Overall, while the hotel’s four-star credentials are occasionally questioned, it still manages to please many with its comfortable accommodations and four-star features. The general consensus emphasizes a balance between satisfactory services and a nostalgic charm, though improvements could elevate the experience further.
Novotel Andorra presents itself as a highly suitable destination for business travelers, offering a variety of facilities and services geared towards professional needs. The hotel boasts dedicated business room spaces, meeting rooms and conference facilities, making it an excellent choice for business meetings and conferences. Guests have shared positive feedback about the central business center and other business facilities, highlighting their accessibility and convenience.
Business services at the hotel received commendations, particularly the assistance provided by staff with technical and computer-related issues. The hotel also provides computer access in business-friendly rooms, creating a comfortable and conducive work environment for business travelers. Despite some concerns about the quality of the Wi-Fi in the business room, the overall feedback indicates a well-maintained workspace and a good business environment.
The central location of Novotel Andorra adds to its appeal, making it a convenient choice for those on business trips. The hotel is described as suitable and comfortable for business stays, living up to its reputation as a business-friendly establishment.
Novotel Andorra receives largely positive feedback from guests regarding its accessibility features with particular mention of wheelchair-friendly spaces, accessible facilities and well-designed rooms for disabled visitors. The hotel is commended for its easy access by car and proximity to the city center, making it a convenient choice for guests with reduced mobility. Specific accessible features like reception areas that are easy to navigate, spacious rooms and supportive staff further enhance the experience for travelers with disabilities.
However, some guests pointed out areas for improvement, such as occasional issues with elevators and concerns about bathroom accessibility, particularly elevated bathtubs. Despite these challenges, overall feedback highlights the hotel's commitment to providing a comfortable stay for disabled guests with most reviews noting satisfaction with the accessibility options available.
Nestled in the heart of Andorra, the indoor pool facilities at Novotel Andorra receive considerable praise from visitors. The pool is frequently complimented for being heated, ensuring a comfortable swim regardless of the weather outside. Guests describe the pool as excellent and top-rated, enjoying the warmth and relaxation it offers. Families particularly appreciate the junior size pool, ideal for children who seem to love it.
The indoor pool, though small, is part of a larger facility that includes a spa and access to a gym, which many found to be better than expected. The simple but satisfactory spa is another highlight with many guests noting their enjoyment. Though the indoor pool is located across the street in a neighboring hotel, its convenience and the overall quality of the pool experience outweigh the minor inconvenience.
In summary, the indoor pool at Novotel Andorra, combined with additional amenities like the access to spa and gym facilities, leaves a positive impression on guests. It caters well to families and individuals looking for a relaxing experience, making it a well-regarded feature of the hotel.
Nestled in the heart of the city, Novotel Andorra is a charming destination epitomizing romance. The hotel boasts a captivating atmosphere, making it an ideal choice for a romantic getaway. Guests have consistently praised the romantic ambiance that permeates throughout, from the beautifully designed interiors to the well-preserved, sophisticated touches in the decor.
The romantic features extend to the rooms, where four-poster beds and lovely decor create an intimate setting. The hotel offers various amenities that cater specifically to couples, such as a spa with romantic facilities included in the room price, couple yoga sessions and highly rated couple massages.
Its proximity to the city center does not detract from its romantic allure, as the scenic mountain views add a serene, picturesque backdrop to any stay. Perfect facilities, combined with a comfortable and pleasant environment, make it a great spot for couples looking to enjoy a romantic weekend or a special evening together. The Novotel Andorra stands out as a top choice for a romantic experience, making it a place that many guests intend to revisit.
Novotel Andorra stands out as a pet-friendly hotel, warmly welcoming dogs and other pets. Animals are accepted with ease and there are designated dog-friendly facilities within the hotel. Guests traveling with their dogs have appreciated the larger rooms allocated to them, perfect for accommodating their furry family members. The hotel’s pet policy highlights that dogs are not allowed in the restaurant, meaning you'll need to make alternative arrangements during meal times. While the pet fee has been noted to be on the higher side, many find the overall pet-friendly atmosphere appealing. Some amenities tailored for pets, such as providing water bowls or pet beds, could further enhance the experience. The hotel is praised for its accommodation of pets, making it a comfortable stay for those traveling with animals. However, some guests have noted that there could be better attention to animal-specific needs. Despite this, the provision of dog-friendly areas within the hotel, such as a garden space, adds to the convenience and comfort for pet owners.
Location Show Map
Location
The hotel's central location also allows convenient access to public transportation, including the bus terminal with connections to Barcelona and ski centers. This accessibility is perfect for those looking to explore both the urban amenities and the nearby natural attractions.
Visitors appreciate the soundproofing of the rooms, which ensures a peaceful stay despite the bustling surroundings. The clean and comfortable rooms, coupled with the friendly and attentive staff, contribute positively to the overall experience. Guests also commend the included spa facilities, breakfast and dinner buffets, adding extra value to their stays.
Families find the hotel particularly suitable due to its spacious accommodations and proximity to parks and other family-friendly activities. The inclusion of amenities such as a pool and a chiqui park for children further enhances its appeal.
Overall, Novotel Andorra stands out for its strategic location, making it an excellent choice for travelers looking to make the most of their visit to Andorra la Vella.
Breakfast
While most reviews are glowing, some mention areas for improvement, such as the quality of certain items (e.g., yogurt, bacon) and occasional lukewarm food. Despite minor criticisms, the breakfast stands out as one of the hotel's best features, often described with superlatives like exceptional, amazing and top-notch. It’s clear that the breakfast buffet at Novotel Andorra leaves a lasting impression on its guests.
Dinner
The dinner buffet is frequently mentioned with many guests appreciating the great value for money and the excellent, quality dishes served in a pleasant atmosphere. A notable aspect is the buffet's suitability for dietary needs, including vegan and gluten-free options, which enhances its appeal. The breakfast buffet also receives commendation for its completeness and taste.
However, not all reviews speak highly of the dining options. Some guests feel the buffet could offer more choices and better value for its price, noting that the evening buffet in particular can be expensive relative to the variety offered. Despite this, the overall dining experience at the hotel's restaurant is generally considered very good with excellent service and friendly staff contributing positively.
In summary, while there are areas for improvement, the buffet at Novotel Andorra's restaurant is generally well-regarded, making it a solid choice for travelers seeking a convenient and diverse dining option.
Rooms
A major perk is the inclusion of spa access within the room price, offering guests a valuable leisure option. The children's play area and sizable breakfast and evening buffets are favorable mentions, contributing to the hotel's family-friendly ambiance.
However, it's important to note recurring complaints about the outdated condition of many rooms. Reviewers frequently mention old furnishings, dirty carpets and bathrooms in need of modernization. Some describe the rooms as too small, especially for families and comfort issues with beds were reported by several guests. The outdated decor and poor quality of bedding are other common points of critique.
Some rooms face sizing challenges, described as "a bit tight" for accommodating multiple guests and there are instances of the room feeling cramped or improperly equipped. Noise from surrounding areas and the need for better maintenance on room facilities are also highlighted concerns.
Location-wise, the hotel is praised for its perfect positioning in the heart of Andorra La Vella, making it a convenient base for exploring the city. Despite the mixed bag of reviews, the consensus indicates that Novotel Andorra maintains a balance between comfort and practicality, even if it falls short of modern standards in some aspects.
Beds
However, a consistent concern arises regarding the sofa beds, especially those used for children or as extra beds. Numerous reviews indicate that these sofa beds are very uncomfortable with descriptions of thin, worn-out mattresses that provide little support. Guests frequently mentioned that these beds need to be replaced as they lead to restless nights and discomfort.
Mattresses also received mixed opinions; while some found them quite comfortable or perfect, others highlighted that they were too hard or too soft due to excessive use. The disparity in experiences suggests variability in mattress quality across different rooms.
Pillows also divided opinions with several guests finding them uncomfortable and in need of an upgrade to enhance sleep quality. Bedding, while praised for its top-notch quality by some, was occasionally described as contributing to spinal discomfort or being less than clean.
In summary, while the main beds and some pillows at Novotel Andorra receive high marks for comfort, the secondary bedding options such as sofa beds and additional mattresses require significant improvement to match the comfort level found in the primary sleeping arrangements.
Cleanliness
Rooms are often described as super clean and well-maintained, providing a sense of comfort and hygiene that resonates with guests. The housekeeping team has received commendations for their diligent work and pleasant demeanor, ensuring that spaces remain tidy and organized daily. Many visitors appreciated the clean and comfortable ambiance of their accommodations.
However, it's noted that some areas may benefit from updates, such as the carpets which have been pointed out as worn out or stained in a few instances. Despite these minor setbacks, the overall feedback reflects a dedication to cleanliness that enhances the guest experience.
Guests also find the clean and spacious rooms particularly appealing, coupled with modern furnishings in certain sections of the hotel adding to the sense of care and maintenance. All in all, Novotel Andorra strives to achieve and often hits the mark on providing a clean, hygienic and welcoming environment for its visitors.
Staff
Service at the reception and dining areas consistently garners praise with many guests appreciating the staff's willingness to assist and their proficiency in multiple languages, particularly French and English. Even in more challenging scenarios, team members are recognized for their effective communication and prompt responses.
While the general sentiment is highly favorable, there are occasional mentions of less consistent experiences, such as certain staff members lacking warmth or professionalism. Nevertheless, these instances appear to be exceptions rather than the rule with the majority of guests expressing satisfaction and positive experiences with the staff at Novotel Andorra.
Wi-Fi
Spa
However, it is noted that the spa is located in the neighboring Mercure hotel, requiring guests to leave the premises to access these facilities. While this aspect is not ideal, the transition is reported to be not far and manageable. The quality of the spa facilities themselves, including cleanliness and available features, is positively regarded.
Some mixed feedback includes mentions of the spa being lukewarm/cold with certain areas needing improvement or renovation. Despite these minor issues, the overall experience at the spa is generally reported to be relaxing and enjoyable, enhancing the stay at Novotel Andorra.
Gym
While the gym is generally functional and adequate, there are a few limitations noted. It's mentioned to be small and sometimes optionally equipped. Infrequent issues like non-functioning treadmills and restrictions on access for children under 16 were pointed out. Nevertheless, for the majority, the gym—along with the spa—acts as an ideal complement to the hotel's offerings, suitable for most fitness needs during their stay.
Pool
Families in particular found the pool and associated facilities delightful with children enjoying the ample play areas and games. The heated pools were especially highlighted as perfect for unwinding. The provision of changing rooms and other amenities was considered a plus, making visits to the pool convenient and enjoyable.
However, some guests found drawbacks, such as the need to exit the building to access the pool, leading to minor inconveniences. Additionally, there were mentions of high chlorine levels and occasional concerns about hygiene and safety, especially regarding the tiles and overall cleanliness. Despite these few negatives, the pool remained a significant factor for many in their decision to book their stay at the hotel.
Parking
There are frequent mentions of the parking being fully occupied, leading to difficulties for guests trying to find a space, particularly during busy periods. The parking spaces themselves are often described as very tight, making maneuvering a challenge. Additionally, the inability to reserve parking in advance adds to the inconvenience.
While a few reviews highlight nearby public parking options as an alternative, these too come with their own costs. Some guests expressly called out the lack of included parking in the room rate as a downside, noting the additional expense as a significant consideration. A small number of reviews mentioned the slow charging facilities for electric vehicles and the challenge of unloading luggage without a dedicated parking zone.
Overall, though the parking at Novotel Andorra is convenient and secure, it is notably expensive and often overcrowded with tight spaces that can make parking a car quite challenging, especially for those with larger vehicles.
EV charging stations
Family
The friendly and helpful staff, especially at reception and in the restaurant, add a warm touch to the guest experience, making children feel welcome and valued. Parents appreciate the hotel's thoughtful touches, such as free stays for children under a certain age and a self-service restaurant suited for families. The buffet is frequently highlighted for its variety and quality, adding to the convenience for parents traveling with kids.
With a family room setup that often includes a useful and comfortable sofa bed, as well as thoughtful accommodations like kitchenette options, Novotel Andorra meets the varied needs of family travelers. The hotel's location—near downtown but in a quiet area—offers a balanced mix of accessibility and tranquility.
Despite a few mentions of room constraints for larger groups, the overall consensus is that Novotel Andorra provides a pleasant and accommodating experience for families traveling with children, making it an ideal destination for family vacations and weekend getaways in Andorra.
Ski
The hotel offers helpful ski services, although some guests mentioned that these services are not free. Despite the good accessibility provided by the bus stop, some reviews pointed out the actual ski slopes are at least six kilometers away, making it less ideal for those who prefer to stay closer to the skiing action. The location was considered not as good by some who felt it was far from the main skiing area or not a skiing area at all.
In conclusion, Novotel Andorra can be a value-for-money choice for those who don't mind a bit of travel to reach the slopes and appreciate good facilities to support their skiing activities. For families or first-time skiers, the location and accessible services can offer a balanced experience, despite the distance to the ski resorts themselves.
4 Star
However, some reviews point out that certain aspects of the hotel do not live up to the expectations of a four-star establishment. The decor and facilities, reminiscent of the 70s and 80s, are considered outdated by some guests, suggesting a need for modernization. The additional charges, such as €24 per day for parking, have also been a point of contention for those who believe such fees are excessive for a hotel of this standing.
Overall, while the hotel’s four-star credentials are occasionally questioned, it still manages to please many with its comfortable accommodations and four-star features. The general consensus emphasizes a balance between satisfactory services and a nostalgic charm, though improvements could elevate the experience further.
Business
Business services at the hotel received commendations, particularly the assistance provided by staff with technical and computer-related issues. The hotel also provides computer access in business-friendly rooms, creating a comfortable and conducive work environment for business travelers. Despite some concerns about the quality of the Wi-Fi in the business room, the overall feedback indicates a well-maintained workspace and a good business environment.
The central location of Novotel Andorra adds to its appeal, making it a convenient choice for those on business trips. The hotel is described as suitable and comfortable for business stays, living up to its reputation as a business-friendly establishment.
Accessible
However, some guests pointed out areas for improvement, such as occasional issues with elevators and concerns about bathroom accessibility, particularly elevated bathtubs. Despite these challenges, overall feedback highlights the hotel's commitment to providing a comfortable stay for disabled guests with most reviews noting satisfaction with the accessibility options available.
Indoor Pool
The indoor pool, though small, is part of a larger facility that includes a spa and access to a gym, which many found to be better than expected. The simple but satisfactory spa is another highlight with many guests noting their enjoyment. Though the indoor pool is located across the street in a neighboring hotel, its convenience and the overall quality of the pool experience outweigh the minor inconvenience.
In summary, the indoor pool at Novotel Andorra, combined with additional amenities like the access to spa and gym facilities, leaves a positive impression on guests. It caters well to families and individuals looking for a relaxing experience, making it a well-regarded feature of the hotel.
Romantic
The romantic features extend to the rooms, where four-poster beds and lovely decor create an intimate setting. The hotel offers various amenities that cater specifically to couples, such as a spa with romantic facilities included in the room price, couple yoga sessions and highly rated couple massages.
Its proximity to the city center does not detract from its romantic allure, as the scenic mountain views add a serene, picturesque backdrop to any stay. Perfect facilities, combined with a comfortable and pleasant environment, make it a great spot for couples looking to enjoy a romantic weekend or a special evening together. The Novotel Andorra stands out as a top choice for a romantic experience, making it a place that many guests intend to revisit.
Dog Friendly
Yes, Novotel Andorra has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Novotel Andorra.
Yes, Novotel Andorra welcomes dogs.
Yes, parking facilities are available at Novotel Andorra.
Yes, Novotel Andorra has a gym.
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