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Summary of reviewsThe Hilton Garden Inn Annapolis is highly praised for its excellent location that balances accessibility with tranquility. Guests benefit from its proximity to downtown Annapolis and easy access to major highways, making it a prime spot for exploring the area's attractions, including the United States Naval Academy. The peaceful atmosphere and surrounding shopping and dining options further enhance its appeal.
The breakfast experience features attentive staff and a range of offerings like hot oatmeal, cooked-to-order items, and fresh fruits. While the service is well-received, pricing concerns and occasional dissatisfaction with the buffet selection suggest improvements could be made regarding clarity and inclusivity.
Rooms at the Hilton Garden Inn are spacious and well-equipped, with amenities such as refrigerators and microwaves contributing to a comfortable stay. Beds are widely reported as comfortable, supporting restful sleep. While some guests noted dated furnishings, the overall sentiment toward cleanliness and comfort is positive, bolstered by a hassle-free check-in process and welcoming staff.
Cleanliness throughout the hotel generally meets high standards, with many praising the fresh and well-maintained rooms and common areas. Some isolated incidents involving cleanliness issues did occur, but these did not detract significantly from the overall positive experience, especially considering the hotel's effective measures during Covid times.
The staff at Hilton Garden Inn Annapolis stands out for their warmth and professionalism. Guests consistently commend the team, including standout individuals like Kevin, Miao, Renna, and Tina, for providing exceptional service. Their enthusiasm and readiness to assist ensure a welcoming atmosphere, even when the hotel occasionally operates with limited staffing.
The hotel's pool is a valued amenity, often regarded as heated and enjoyable, especially by families. It contributes to a pleasant stay and influences guests' positive impressions and recommendations.
The majority of guests find the beds at Hilton Garden Inn Annapolis to be exceedingly comfortable, describing them as firm yet restful. While occasional feedback points to discomfort or issues like stained bedding, the overall consensus highlights satisfaction with the sleeping arrangements.
Overall, the Hilton Garden Inn Annapolis offers a comfortable and enjoyable stay, bolstered by its strategic location, friendly staff, and well-maintained amenities, making it a popular choice for both leisure and business travelers. Show more
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Categories
Family Friendly Hotel
The hotel provides a comfortable stay for families with amenities such as an indoor pool. It also features on-site dining options and spacious rooms.
Dog Friendly Hotel
This hotel is a pet-friendly option in Annapolis. It provides a good balance of comfort and convenience for guests traveling with pets.
Hotel with Swimming Pool
The Hilton Garden Inn Annapolis offers a pool, providing guests with a refreshing amenity during their stay. It is well-located near local attractions.
Outdoor Pool
Business Hotel
Hilton Garden Inn Annapolis provides a business center and meeting rooms, catering to the needs of business travelers. It also offers amenities like on-site dining and free Wi-Fi.
Accessible Hotel
This hotel features wheelchair accessible rooms, including options with a single king or two queen beds. It offers both an indoor and an outdoor pool, as well as a 24-hour fitness center.
Hotel with Gym
The Hilton Garden Inn offers a fitness center. The hotel is suitable for guests who want to combine travel with workout opportunities.
3-Star Hotel
The Hilton Garden Inn provides comfortable rooms and a range of services. Guests can enjoy amenities such as an on-site restaurant and a fitness center. It's a reliable choice for a pleasant stay.
Hotel with Outdoor Pool
Guests can enjoy an outdoor pool at this hotel. It provides a pleasant setting for leisure and swimming.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Room Types
King RoomThis guestroom has a flat-screen TV and a hairdryer. A small refrigerator, microwave and coffeemaker are provided, as are ironing facilities and a work desk.
Queen Room with Two Queen BedsThis guestroom has a flat-screen TV and a hairdryer. A small refrigerator, microwave and coffeemaker are provided, as are ironing facilities and a work desk.
King Suite with Spa BathThis guestroom has a jetted spa bath, flat-screen TV and a hairdryer. A small refrigerator, microwave and coffeemaker are provided, as are ironing facilities.
Queen Room with Two Queen Beds - Mobility AccessThis guestroom has an accessible bath, flat-screen TV and a hairdryer. A small refrigerator, microwave and coffeemaker are provided, as are ironing facilities and a work desk.
King Room with Sofa Bed - Non-SmokingThis guestroom has a sofa bed, flat-screen TV and a hairdryer. A small refrigerator, microwave and coffeemaker are provided, as are ironing facilities and a work desk.
King Room with Bath Tub - Mobility AccessThis guestroom has an accessible bath, flat-screen TV and a hairdryer. A small refrigerator, microwave and coffeemaker are provided, as are ironing facilities and a work desk.
Premium Queen Room with Two Queen BedsThis guestroom has a flat-screen TV and a hairdryer. A small refrigerator, microwave and coffeemaker are provided, as are ironing facilities and a work desk.
Premium King RoomThis guestroom has a flat-screen TV and a hairdryer. A small refrigerator, microwave and coffeemaker are provided, as are ironing facilities and a work desk.
Guest Reviews
7.7
Good
Location
Nestled in a prime location, the Hilton Garden Inn Annapolis offers guests the perfect blend of accessibility and tranquility. Its proximity to downtown Annapolis and ease of access to major highways make it an ideal choice for travelers eager to explore the region. The hotel is conveniently situated near a plethora of shopping and dining options, all within walking distance or a short drive away, catering to diverse tastes and requirements.
Despite being centrally located, the hotel manages to maintain a peaceful atmosphere, providing a respite from the hustle and bustle of busy tourist areas. For those visiting the United States Naval Academy or the surrounding attractions, the location proves incredibly convenient, ensuring that guests can make the most of their stay without the hassle of long commutes.
Moreover, the property itself receives high marks for its cleanliness and modern amenities, with friendly staff adding to the overall welcoming experience. Whether visiting Annapolis for leisure or business, the Hilton Garden Inn promises a seamless and enjoyable stay with all the essentials within easy reach.
Breakfast
The breakfast experience at the Hilton Garden Inn Annapolis elicits a variety of opinions. On the positive side, guests have appreciated the friendly and attentive staff, with particular mentions of individuals who enhance the dining experience. Some guests found the breakfast offerings to be great, with options such as hot oatmeal, eggs, and cooked-to-order items, and noted the presence of fresh fruits and a plentiful hot buffet. However, there are notable criticisms regarding the cost and value of the breakfast. Many guests were surprised by additional charges, expressing disappointment at the absence of complimentary breakfast, which is customary at some other hotel chains. Concerns were raised about the limited and sometimes dry selections at the buffet, as well as the closure of the advertised restaurant and bar except on weekends. Overall, while there are highlights in service and certain breakfast options, the pricing and clarity around what is included in the stay could be improved to meet guest expectations.
Rooms
The Hilton Garden Inn Annapolis boasts a variety of spacious and well-equipped rooms that provide guests with a comfortable stay. Many reviewers appreciated the size of the rooms, noting that they were large and came with amenities such as refrigerators, microwaves, and coffee makers. Beds and pillows were frequently described as comfy, contributing to a restful night's sleep for most visitors.
Guests were able to enjoy clean, welcoming rooms that were equipped with everything they needed for a convenient stay. The bedding and towels received praise for being clean and of good quality, which added to the overall comfort of the accommodations. Reviewers also highlighted the ease of checking in and the friendly, accommodating staff, making the experience pleasant and hassle-free.
While there were occasional comments about rooms being dated or furnishings appearing tired, the overall sentiment leaned towards satisfaction with cleanliness and comfort. The rooms were often described as quiet and well-maintained, complementing the overall cleanliness of the hotel.
The Hilton Garden Inn Annapolis appears to be a great choice for those looking for spacious, comfortable rooms in a convenient location to explore Annapolis, offering a pleasant experience at a nice price.
Beds
The beds at Hilton Garden Inn Annapolis generally receive positive feedback from guests, with many describing them as comfortable and even super comfy. Guests frequently reported restful nights thanks to the hotel's dreamy beds, with some mentioning firm yet comfortable mattresses enhancing their sleep experience. However, there are occasional mixed reviews, with a few guests noting uncomfortable mattresses or beds that felt too hard. Although most of the feedback highlights comfort and satisfaction, there are outlier remarks about specific issues such as stained bedding or discomfort due to feeling mattress springs. Overall, the majority of visitors seem to appreciate the level of comfort provided by the hotel's beds.
Cleanliness
Hilton Garden Inn Annapolis generally maintains a high standard of cleanliness throughout its premises. Many guests appreciated the clean and modern feel of the property, highlighting the comfort and quietness of their stay. The rooms and common areas are often described as well-kept and fresh, with clean bathrooms and updated decor contributing to an overall pleasant experience. Several guests noted the comfortable beds and friendly staff, adding to the welcoming environment.
However, feedback about cleanliness was not consistently positive. There were occasional reports of rooms not being thoroughly cleaned prior to check-in, with issues such as dirty carpets, unsatisfactory bathroom conditions, and semi-clean rooms affecting some guests' experiences. Despite these issues, the majority of reviews affirm the hotel's commitment to cleanliness and a comfortable stay. Many guests appreciated the hotel's effective cleanliness measures, particularly during Covid times, and noted the accommodations for disabled guests. Overall, Hilton Garden Inn Annapolis is recognized for its clean ambiance and attentive staff, even though some areas might require more detailed attention.
Staff
The Hilton Garden Inn Annapolis boasts a remarkable team that has left a lasting positive impression on its guests. Visitors consistently highlight the warmth and friendliness of the staff, describing them as accommodating, attentive, and enthusiastic. Many remarks commend the front desk personnel for their exceptional service, noting their professionalism and readiness to assist. Kevin, the front desk supervisor, receives particular praise for his amazing support, alongside other standout team members like Miao, Renna, and Tina.
From check-in to check-out, the staff provides a seamless experience, ensuring that guests feel welcomed and cared for. The housekeeping and dining staff also contribute to a superior stay, with comments emphasizing their politeness and dedication to excellent customer service. Whether it’s providing insightful local recommendations or promptly addressing guests' needs, the team is recognized as incredibly helpful and knowledgeable. The genuine enthusiasm and courteous nature of the staff enhance the experience, making it evident that everyone is committed to fostering a hospitable environment. Despite occasionally being understaffed, the friendly and professional demeanor of the Hilton Garden Inn Annapolis staff underpins their reputation for top-notch service.
Pool
The Hilton Garden Inn Annapolis features a well-regarded swimming pool that guests frequently highlight in their reviews. Many visitors describe the pool as heated, nice, and great, often noting their enjoyable experiences while using it. Families, in particular, appreciate the lovely outdoor pool area, and some guests mention a comfortable stay where their children also enjoyed the pool. Despite some sporadic comments about the pool's cleanliness and limited access, the overall sentiment reflects a positive impression of the pool as a valued amenity, contributing to repeat visits and recommendations. Located conveniently for those heading to Ocean City, the pool and its surrounding amenities enhance the appeal of this hotel.
Yes, Hilton Garden Inn Annapolis has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hilton Garden Inn Annapolis.
Yes, Hilton Garden Inn Annapolis welcomes dogs.
No, parking facilities aren't available at Hilton Garden Inn Annapolis.