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Summary of reviewsDel Mar Hotel in Aracaju receives high marks for multiple facets of its hospitality, making it a highly recommended choice for travelers. Its prime location near Atalaia's waterfront earns substantial praise for offering ocean views and easy access to the beach, tourist landmarks and a range of dining and shopping options. Guests appreciate its proximity to major event centers and peaceful surroundings, ensuring both convenience and comfort.
The hotel's breakfast stands out as an exceptional offering, frequently described as excellent, varied and delicious. Regional foods and freshly made items, along with live music on some mornings, enhance the experience. Although there are minor criticisms about variety and replenishment speed, these do not overshadow the generally high satisfaction among guests.
Dining at the Veleiro restaurant is generally positive with many praising the quality, taste and reasonable pricing of dishes, especially seafood and pizzas. Some issues with service speed and occasional inconsistencies in food quality were noted, but the dining atmosphere and service levels maintain a favorable review overall.
Rooms at Del Mar Hotel are widely appreciated for their spaciousness, comfort and cleanliness. The modern amenities, comfortable beds and excellent views contribute to an enjoyable stay, despite some reports of maintenance issues like lighting and occasional musty smells. Cleanliness throughout the hotel and its rooms is highly commended, reinforcing the sense of a well-maintained environment.
The hotel's staff receives nearly universal acclaim for their friendliness, attentiveness and helpfulness with specific employees often noted for their exceptional service. Guest experiences in dealing with staff reinforce the welcoming atmosphere of the hotel.
The pool area is another highlight, often described as huge, beautiful and well-maintained. It's a favorite spot for guests, including families who appreciate its child-friendly features. Some concerns about pool service speed and minor maintenance issues exist but do not significantly detract from the positive feedback.
Parking services at Del Mar Hotel, including spacious and secure facilities, receive mixed yet generally positive reviews. The convenience of parking adds to the overall comfort of the stay, although there are minor reservations about the size and accessibility of the garage.
Families find Del Mar Hotel particularly accommodating with its child-friendly amenities and spacious rooms, although occasional maintenance issues like bathroom leaks do arise. The beds are frequently praised for their comfort, contributing to restful stays, despite isolated reports of outdated mattresses.
As a 4-star hotel, Del Mar meets expectations for its rating, offering good value for money and top-notch service. While some areas like the gym require upgrades and minor improvements, the hotel maintains a strong reputation for delivering a pleasant and memorable stay for its guests. Overall, Del Mar Hotel stands out for its excellent location, welcoming staff and comfortable amenities, making it a solid choice for visitors to Aracaju. Show more
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Hotel Taking Steps Towards Sustainability
The hotel utilizes natural gas for energy cogeneration, water heating in apartments, the industrial kitchen, and its generator, contributing to operational efficiency and sustainability.
Dog Friendly Hotel
Del Mar Hotel is a beach hotel that allows pets. It also features an outdoor pool and a fitness center.
Hotel with Swimming Pool
This hotel has an outdoor pool and a gym. It has a partnership with Lótus Day Spa that offers massage treatments. It is located near Orla de Atalaia and Viral Beach.
Children's Pool Outdoor Pool
Business Hotel
This hotel provides a 24-hour business center and meeting rooms, offering 370 square meters of space. It also features complimentary Wi-Fi and desks in its air-conditioned rooms.
Hotel with Parking
The hotel offers free self-parking on site and also provides valet parking services, ensuring guests have flexible and convenient options for parking their vehicles.
Hotel with Gym
Del Mar Hotel offers gym facilities. It also has a partnership with Lótus Day Spa offering massage treatments.
4-Star Hotel
The hotel's rooms feature a contemporary decor, with amenities such as a 43" Smart TV, minibar, and work desk. Select rooms offer sea views, complimentary toiletries, and bathrobes. Suites include a living area. Room service is available.
Hotel with Outdoor Pool
The hotel features an outdoor pool and a separate children's pool, catering to families. Guests can unwind on sun loungers and enjoy drinks from the poolside bar, all within a pleasant garden setting.
Family Friendly Hotel
Accessible Hotel
Hotel with Children's Pool
Room Types
Superior Double RoomWith sea views, this air-conditioned room features a 32" Smart TV, minibar, desk and private bathroom. It also comes with tiled floors, safe and a hairdryer.
Standard Double RoomThis air-conditioned room features a 32" Smart TV, minibar, desk and private bathroom. It also comes with tiled floors, safe, hairdryer and garden views.
Standard Triple RoomThis air-conditioned room features a 32" Smart TV, minibar, desk and private bathroom. It also comes with tiled floors, safe, hairdryer and garden views.
Superior Triple RoomFeaturing free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The air-conditioned triple room features a TV with cable channels, a minibar, a wardrobe, a safe deposit box as well as sea views. The unit has 2 beds.
King Suite with Spa BathProviding free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The air-conditioned suite provides a TV with cable channels, a minibar, a wardrobe, a safe deposit box as well as sea views. The unit offers 2 beds.
Guest Reviews
8.7
Very Good
Location
Del Mar Hotel boasts an exceptional location, consistently praised by guests for its prime proximity to various amenities and attractions in Atalaia, Aracaju. Visitors noted the hotel’s advantageous position opposite the waterfront, which offers ocean views and easy access to the beach, making it a perfect spot for leisure activities such as walking or jogging. The nearby Tourist Fair and market stalls provide convenient shopping and dining experiences, while diverse restaurants, bars and ice cream shops are just a short stroll away. Additionally, the hotel is well positioned for exploring key tourist landmarks and night tours.
Guests commended the convenience of the location for events and outings, describing it as very close to everything, including the bustling event center and high-quality restaurants. The hotel's strategic location ensures easy access to main tourist attractions and is situated in a peaceful surrounding, contributing to a comfortable and enjoyable stay.
Overall, the combination of excellent location, great services and additional amenities such as a spectacular pool and good breakfast offerings, establish Del Mar Hotel as a highly recommended choice for travelers seeking comfort and convenience in Aracaju.
Breakfast
Del Mar Hotel's breakfast consistently garners high praise for its quality and variety. Guests frequently describe it as excellent, wonderful and delicious. Many highlight the diverse and plentiful options, often mentioning regional foods and freshly made items like tapioca and espresso coffee. The inclusion of live music during breakfast on some days adds a festive touch that guests appreciate. The staff is noted for being friendly and helpful, enhancing the overall dining experience.
However, there are a few recurring criticisms. Some guests found the variety lacking and the replenishment of certain items slow. A handful commented on specific issues like the temperature of the restaurant and the density of some breads. Despite these minor drawbacks, the overwhelming sentiment is positive with many guests finding the breakfast to be a significant highlight of their stay.
Dinner
Del Mar Hotel offers a mixed dining experience according to guest reviews. On the bright side, the Veleiro restaurant within the hotel has garnered praise for both its kitchen and service. Many guests have lauded the quality and taste of the menu options, describing the food as very tasty with praise for its seafood and pizzas. Additionally, the blend of good food and reasonable prices seems to make the dining experience enjoyable for many. Excellent restaurant dishes and à la carte meals receive high marks and make dining a flavorful affair.
However, some guests have highlighted areas that need improvement. There have been occasional mentions of the food being slow to arrive and not meeting quality expectations. Issues like dishes lacking flavor, tough meat and the overall value for money have been noted. Moreover, the variety of options, especially for dinner, has been called into question with some finding the restaurant food expensive given the quality offered. Despite these setbacks, the restaurant's environment and service level appear to maintain a positive dining atmosphere for most.
Rooms
The rooms at Del Mar Hotel receive high praise for their spaciousness and comfort. Many guests appreciate the large rooms equipped with comfortable beds, modern furniture and good amenities like safes and minibars. The cleanliness of the rooms is consistently highlighted with several reviewers noting how clean and well-maintained they are. Additionally, the showers are often described as excellent with great water pressure, especially on the top floor. The views from the rooms, particularly those facing the pool and the sea, are considered beautiful and enhance the overall experience.
However, some criticisms were noted. Common issues include poor lighting, musty smells and outdated furnishings. Maintenance problems such as leaky toilets, clogged drains and non-functional air conditioning were also mentioned. Despite these drawbacks, the general consensus is that the rooms are comfortable and provide a pleasant stay, although enhancements in maintenance and lighting could significantly improve the guest experience.
Beds
The beds at Del Mar Hotel receive a generally positive reception from guests, who frequently praise their comfort and softness. Many reviewers note that the mattresses, pillows and duvets contribute to a restful night's sleep with several describing the beds as super comfortable and very good. The overall comfort of the rooms, paired with quality bedding and good mattresses, enhances the guest experience.
However, some guests did point out areas needing improvement. A few reviews mention that the mattresses are old and worn out and some beds are reported to be small or need replanning, particularly in the adapted rooms. Despite these comments, the recurring theme is one of satisfaction with the comfort level of the beds and the quality of sleep provided.
Overall, the positive aspects of the beds at Del Mar Hotel, including their softness, size and the clean bedding, seem to outweigh the occasional negative feedback.
Cleanliness
The Del Mar Hotel has received varied feedback regarding its cleanliness, but the positive aspects definitely stand out. Guests consistently praise the hotel's overall cleanliness, describing it as very clean, exceptionally clean and meticulously maintained. The rooms, in particular, are often highlighted for their cleanliness and comfort with many guests noting clean and fragrant rooms, clean towels and linens and an organized environment.
The hotel itself is described as structurally well-maintained and many reviews mention the excellent cleanliness that permeates both the accommodations and common areas. Attention to hygiene appears to be a priority and many visitors found the cleaning service to be top-notch.
However, there were some less favorable notes regarding the hotel's upkeep. A few guests pointed out the need for more thorough cleaning, indicating signs of poor cleaning in some bathrooms and occasional issues with bed linens and towels. There were also mentions of specific problems, such as the pool being dirty and bathroom trash bins without lids.
Despite these occasional shortcomings, the general consensus emphasizes a clean, comfortable stay with rooms and facilities that largely meet guests' expectations for cleanliness and maintenance.
Staff
The 'Del Mar Hotel' is widely praised for its exceptional staff, who are noted for their friendliness and attentiveness. Guests consistently highlight the very polite and helpful nature of the employees, from the reception to the restaurant. The service provided by the team is exceptional with particular mentions of individuals like Lucas at the front desk and Rodrigo, who have left a positive impression.
The staff are described as very proactive, efficient and always willing to assist with any needs, ensuring a comfortable stay. The breakfast service, coordinated by courteous staff like Lucy, meets guests' expectations with many appreciating the prompt and friendly service.
While there are occasional mentions of language barriers and isolated instances of unresponsive service, the overwhelming majority of reviews commend the personnel for their excellent service and attention to detail, making it a strong point of the hotel. Guests appreciate the thoughtful tips and recommendations provided, which enhance their overall experience.
In summary, the 'Del Mar Hotel' enjoys a stellar reputation thanks to its kind, helpful and highly attentive staff, who strive to make every guest's stay pleasant and memorable.
Gym
Del Mar Hotel's gym offers a basic facility that effectively serves its purpose. Some guests noted that their experience in the gym helped them stretch and relieve tension, suggesting its utility for light exercise. Despite its functionality, there are areas that require improvement. The gym is described as small and located in the basement, which lacks natural light due to no windows. There are also comments about the gym needing renovations, maintenance and updated equipment. Concerns about cleanliness and a bad smell were mentioned, indicating room for enhancement in the overall conditions of the gym area.
Pool
The pool area at Del Mar Hotel has received an overwhelmingly positive response from guests. Described as huge, wonderful and amazing, the pool stands out as a significant highlight of the hotel. The cleanliness and maintenance of the pool have been consistently praised, reflecting the hotel’s commitment to high standards. Guests appreciate the comfort and sufficiency of the surrounding furniture and find the spacious and beautiful pool area very satisfying.
The pool bar and service have also been mentioned favorably with many enjoying delicious meals and drinks served poolside, although some noted that the service could be slow and the bar occasionally unattended. The area is child-friendly, featuring a separate child’s pool and a playground, adding to its family appeal.
However, a few areas for improvement were noted. Some guests mentioned the late opening time of the pool and the lack of heating, which made the water cold on occasion. There were also issues with loud music and the pool becoming crowded. Minor maintenance concerns, such as falling apart chairs and the presence of insects in the pool, were also highlighted but did not overshadow the overall positive experience of the majority of guests. Despite these minor issues, the pool area at Del Mar Hotel remains one of its most attractive and well-received features.
Parking
Del Mar Hotel offers a variety of parking options for its guests, which receive mixed feedback but generally lean towards positive experiences. The hotel staff, particularly those handling luggage and car services, receive praise for their courteous service. Guests appreciate the very spacious and secure parking facilities, including an underground garage and private, covered parking that is also free.
The convenience of always finding a spot right in front of the hotel is a notable highlight, making street parking a hassle-free alternative when the garage is full. However, some reviews mention that the garage can be small and occasionally inconvenient, lacking direct elevator access to the rooms and requiring maintenance. Despite these minor issues, the parking lot is functional and adds a layer of comfort with its closed and safe setting, even providing an oddly noted “wonderful bathing experience.”
On the downside, parking can be expensive at times and the internal garage’s limited space means that it might not meet everyone’s needs. A few guests also felt that the parking lot was a bit deserted and unsettling early in the morning. Despite these occasional drawbacks, Del Mar Hotel provides reliable, secure and generally convenient parking solutions for its visitors, contributing positively to their overall stay.
Family
Del Mar Hotel emerges as a top choice for families looking to enjoy a well-rounded and child-friendly environment. Highlighted for its great attractions and recreational activities tailored specifically for children, the hotel ensures younger guests remain entertained throughout their stay. Families appreciated the children's pool and the leisure areas designed for significant depth, making it an ideal spot for safe play.
The hotel's family-friendly atmosphere extends to its accommodations as well. Spacious rooms comfortably fit families with amenities like a baby pantry equipped with a microwave adding convenience for those traveling with infants. Guests found the rooms cozy and well-structured, contributing to a comfortable and enjoyable experience overall.
Despite a few noted areas for improvement—including an occasional bathroom leak, torn curtains and the lack of heating—the overall sentiment remains positive. The hotel staff generally received praise, though there were minor mentions of the need for increased friendliness from some employees.
All in all, Del Mar Hotel stands out as an excellent choice for a family getaway, offering a blend of comfort, convenience and engaging activities for children. With plans to return noted by those with family ties in Aracaju, it's evident that this hotel leaves a lasting impression on its guests.
4 Star
Del Mar Hotel is consistently highlighted as a 4-star accommodation by guests with services and amenities that largely meet the expectations of this rating. Guests appreciate the good cost-benefit offered by the hotel. Many reviews commend the top-notch service provided, suggesting it aligns well with the standards associated with a four-star establishment. However, there are some mentions that the hotel does not always seem to match the four-star rating with a few suggestions for improvements to meet the expectations fully. Overall, Del Mar Hotel provides a satisfactory experience for its category but might benefit from addressing certain gaps noted by guests.
Business
Del Mar Hotel in Aracaju stands out as an ideal choice for business travelers, offering a range of well-maintained and professional facilities suited to work trips. The establishment is praised for its great cost benefit, making it a practical option for organizing events or conferences. Guests have specifically highlighted the convenience of the location and the quality of the conference facilities. The hotel also offers free WiFi, catering to the needs of business travelers. Additionally, an efficient automatic license plate reading sensor provides smooth garage access. However, the meeting rooms are available only for a full day at a cost of 200 reais, which might be a consideration for some. Overall, it is a great place for professional engagements in Aracaju.
Accessible
Del Mar Hotel offers an accessible environment for guests with disabilities, although there are areas that could use improvement. The hotel features accessible rooms that are spacious and come with large bathrooms, catering well to the needs of elderly guests and those with mobility challenges. There is safety equipment incorporated in the rooms for added security. However, the bathroom facilities might be lacking in grab bars, which are essential for some guests.
The hotel's ramps, while present, may be too steep for ease of use. Also, the pool area does not meet accessibility standards, which could be a drawback for those looking to enjoy all amenities. During some stays, the elevator was reported to be under maintenance and there is no direct elevator connection between the garage and the rooms, which might pose convenience issues.
On the positive side, the front desk staff are noted for their willingness to provide assistance, contributing to an overall acceptable reception experience. For guests in accessible rooms, there is generally a good sense of space and comfort. However, some detailed attention, such as the placement of the doorstop behind the room doors, is necessary to prevent potential injuries.
Overall, while the hotel offers a generally accessible environment with helpful staff, some areas like bathroom safety features, ramp steepness and elevator maintenance need addressing to fully meet the needs of guests with disabilities.
Children's Pool
Del Mar Hotel offers a comprehensive pool area featuring both an adult and children's section. The children's pool is generally well-received and considered a great attraction for families, contributing positively to children's entertainment. The hotel complements its pool facilities with more playful elements, like an appealing playground. However, it's noted that certain aspects of the children's pool require attention, such as the need for tile replacements and occasional cleanliness issues. Some guests also missed a slide featured in photos, which could have added to the children's enjoyment. Despite these minor drawbacks, the children's pool remains an inviting feature for families staying at the hotel.
Outdoor Pool
The Del Mar Hotel boasts an impressive outdoor pool area praised for its spaciousness and beauty. Guests consistently highlight the large size of the pool, making it ideal for both casual swims and dedicated swimming sessions. The multiple outdoor pools cater to both adults and children, ensuring a pleasant experience for all age groups. The pool area is described as very clean and features a beautiful waterfall, adding to the serene atmosphere. Additionally, the pool bar receives positive remarks for serving good drinks, enhancing the overall relaxation experience. Overall, the outdoor pool area at Del Mar Hotel is a standout feature that significantly contributes to a memorable stay.
Yes, Del Mar Hotel has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at Del Mar Hotel.
Yes, Del Mar Hotel welcomes dogs.
Yes, parking facilities are available at Del Mar Hotel.