Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsSan Agustin Posada del Monasterio garners strong positive reviews from its guests, particularly for its prime location, cleanliness and staff hospitality. The hotel is strategically located in the heart of Arequipa, directly in front of the Santa Catalina Monastery and just a few blocks from the Plaza de Armas. This central location offers easy access to historical sites, bars, restaurants and markets, making it an ideal choice for visitors. Guests frequently praise the hotel’s charming and tranquil pedestrian-friendly street.
The breakfast service receives mixed feedback, yet is generally appreciated for being hearty and delicious with a varied buffet selection. The professional and attentive staff, especially Jaime, enhance the dining experience. Guests do suggest, however, adding more variety and incorporating local dishes to further improve the breakfast offerings.
Rooms at San Agustin Posada del Monasterio are well-regarded for their spaciousness, cleanliness and comfort. The modern, functional bathrooms and minimalist décor contribute to guest satisfaction. Despite occasional noise from the busy streets, the overall ambiance is pleasant. Some guests recommended updating the furniture and improving pillow quality to better meet expectations.
Cleanliness stands out as a key strength with meticulous maintenance of both rooms and public areas frequently highlighted in reviews. The historical building’s charming aesthetics, combined with well-kept facilities, add to the overall appeal. Isolated complaints about room amenities do not significantly detract from the positive feedback regarding cleanliness and comfort.
The staff at San Agustin Posada del Monasterio receive high praise for their friendliness and dedication. From attentive front-desk personnel to exceptional service from restaurant staff like Jaime, the warm and welcoming attitude of the team significantly enhances the guest experience.
Families find the hotel accommodating with spacious rooms suitable for those traveling with children. However, some reviewers feel that provisions for families with very young kids could be improved.
Beds receive a mix of positive and negative reviews. While some guests find them large and very comfortable, others mention issues with mattress hardness and pillow quality. Further improvements in these areas could enhance overall guest satisfaction.
Overall, San Agustin Posada del Monasterio is celebrated for its excellent location, cleanliness and attentive service. Some aspects, such as room updates and breakfast variety, could be enhanced to fully meet the expectations of a four-star rating. Despite these areas for improvement, the hotel remains a recommended choice for many travelers seeking comfort and convenience in a historic setting. Show more
Read review summaries for all categories
Categories
Hotel near Nightlife Spots
Located on Calle Santa Catalina, this hotel is on one of the most popular streets for nightlife in Arequipa, offering direct access to a high concentration of bars and clubs.
Accessible Hotel
San Agustin Posada del Monasterio is noted as an accessible hotel in Arequipa. It offers features that help accommodate guests with various accessibility requirements.
4-Star Hotel
Located near Santa Catalina Monastery, this hotel offers a unique cultural experience. The historic setting and comfortable accommodations make it a memorable choice.
Standard Triple RoomFeatures a large double bed, cable TV, telephone, safe deposit box, refrigerator, hair dryer, free WiFi and private bathroom.
Family Room (2 Adults + 2 Children)Offering free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The family room offers soundproof walls, a tea and coffee maker, a wardrobe, a flat-screen TV with cable channels, as well as garden views. The unit offers 2 beds.
Guest Reviews
8.3
Very Good
Location
San Agustin Posada del Monasterio boasts an unbeatable location right in the heart of Arequipa. Nestled directly in front of the Santa Catalina Monastery and just a few blocks from the Plaza de Armas, its proximity to the city's main attractions makes it a prime choice for visitors. Whether you're keen to explore historical sites, indulge in local bars and restaurants or stroll through bustling shops and markets, everything is within a short walking distance. Many guests praised the convenience and centrality, noting the hotel’s siting on a pedestrian-friendly street, which adds to its charm and tranquility. In addition to the superb location, the hotel offers attentive service, clean and spacious rooms and a tastefully decorated historic building, ensuring a comfortable and enjoyable stay for all its guests.
Breakfast
San Agustin Posada del Monasterio offers a breakfast experience that has garnered various feedback from its guests. Generally, the breakfast is viewed positively with many guests praising it as hearty, delicious and very good. The buffet-style breakfast boasts a wide selection of fruits and items, making it varied and comprehensive for those who enjoy a full morning meal. Some reviewers singled out the friendly and professional staff, notably mentioning the warm and attentive service from Jaime, the restaurant manager.
Despite the praise, there are areas where guests see room for improvement. Some found the breakfast to be basic, lacking variety and occasionally slow to be replenished. While the quality of the food, including items like scrambled eggs and coffee, is appreciated, a few guests suggested that the breakfast could incorporate more local dishes and modernize the dining area to enhance the experience further.
Overall, San Agustin Posada del Monasterio provides a good and often exceptional start to the day with a rich buffet and pleasant dining environment. However, increasing the variety and maintaining a consistent supply of the breakfast offerings could elevate the experience even more.
Rooms
San Agustin Posada del Monasterio offers a range of spacious, clean and well-furnished rooms that are highly regarded for their comfort and maintenance. Many guests appreciate the sizeable rooms, finding them adequate for multiple suitcases and even accommodating up to four people. The minimalist yet comfortable décor, along with the new and functional bathrooms, adds to the overall pleasant experience.
The hotel enjoys a central location in the historic area of Arequipa, enhancing its appeal despite occasional noise from the busy streets. The modern facilities are well-kept and the staff's friendly demeanor contributes positively to one's stay. Daily room service ensures that cleanliness standards are maintained and all rooms come equipped with the essentials for a comfortable stay.
However, some guests noted areas for improvement, such as updating the furniture, providing better pillows and ensuring clearer communication about room service hours. A few rooms had minor issues like limited ventilation or dust on some objects. Despite these drawbacks, the overall feedback highlights spacious, bright and well-ventilated rooms that are super comfortable, making San Agustin Posada del Monasterio a recommended choice for travelers seeking comfort in a historic setting.
Beds
The beds at San Agustin Posada del Monasterio receive mixed reviews from guests. On the positive side, many guests commend the beds for being large, comfortable and featuring high-quality bedding. Some have described the beds as "very comfortable" and even "heavenly." The rooms are often described as comfortable, contributing to a pleasant stay overall.
However, there are several critiques about bed comfort. Some guests find the mattresses too hard, indicating a preference for a softer sleep surface. The pillows also receive frequent criticism for being uncomfortable, too hard or inadequately filled. Additionally, a few guests noted that the bed linens felt too small and insufficient for the bed size. There were also remarks about the rooms being cold due to the lack of heating, which could impact the overall comfort of the sleeping experience.
In summary, while many guests find the beds at San Agustin Posada del Monasterio to be quite comfortable and spacious, there is room for improvement in mattress softness and pillow quality to enhance the overall comfort of future stays.
Cleanliness
San Agustin Posada del Monasterio enjoys consistent praise for its exceptional cleanliness and well-maintained facilities. Reviews frequently highlight the immaculate condition of both the rooms and public areas, noting the neatness and orderliness throughout the hotel. Multiple guests have expressed satisfaction with the spacious and very clean rooms, often describing the accommodation as beautiful, comfortable and pretty. The attentive and friendly staff receive repeated commendations with particular mentions of Jaime's exceptional service in the dining room.
The hotel's facilities are appreciated for their cleanliness and comfort with many guests lauding the spotless condition and well-maintained state of the premises. The location, directly in front of Santa Catalina Monasterio, is deemed excellent by many reviewers. Despite a few isolated complaints about room cleanliness and amenities, the general consensus remains overwhelmingly positive with guests frequently recommending the hotel for its cleanliness, comfort and top-notch service. The charming old building with its alleys and semi-levels, adds to the unique ambiance, which some find particularly delightful.
Staff
San Agustin Posada del Monasterio boasts a remarkable reputation for its exceptional hospitality. Guests consistently praise the staff for being very friendly, attentive and always willing to help. Whether at the reception or during breakfast service, the team demonstrates a commitment to outstanding service and kindness. Notable mentions include Mr. Javier from the buffet and Mr. Jaime, who hosts breakfast and is recognized for his exceptional service. Individuals like Larry and Sebastián also stand out for their welcoming and helpful demeanor.
The hotel is not only appreciated for its dedicated personnel but also for its excellent location, making it a convenient choice for travelers. Overall, the staff at San Agustin Posada del Monasterio significantly enhance the guest experience with their warmth, attentiveness and dedication to accommodating guests' needs.
Family
San Agustin Posada del Monasterio offers a family-oriented environment where guests can really relax. The tranquility of the hotel makes it suitable for families looking to spend excellent days together. Guests have found the rooms to be spacious, providing ample comfort for family stays. It is considered a good choice for families, particularly those planning long stays for work or tourism. Multiple families have expressed their enjoyment and satisfaction during their visits, making it a welcoming option for family trips. However, some reviewers feel that accommodations could be improved for families with small children, suggesting that it might not be the best fit for those with very young kids.
4 Star
San Agustin Posada del Monasterio boasts clean, modern facilities with new, fully operational amenities. Its location is highly praised with many considering it a super hotel in a prime spot. The value for the price is generally considered excellent. However, there are some critical remarks regarding its 4-star rating. Some guests feel the rooms, reminiscent of the 90s and in need of renovation, do not meet the expectations of a 4-star hotel. The breakfast is described as adequate but lacking the quality one might expect from a hotel of this category. Service experiences are notably mixed with some reports indicating dissatisfaction and unprofessional behavior from the staff. Overall, while there are several positive points, particularly regarding location and modern facilities, some aspects of the hotel's offerings fall short of 4-star standards.
No, San Agustin Posada del Monasterio doesn't have any pool.
No, a spa isn't available at San Agustin Posada del Monasterio.
No, San Agustin Posada del Monasterio doesn't allow dogs.
No, parking facilities aren't available at San Agustin Posada del Monasterio.
No, San Agustin Posada del Monasterio doesn't have a gym.