Complejo La Cigüeña

Arganda del Rey 40.29224400, -3.51376900 , Carretera Puente De Arganda A Chinchón, Km. 2,5 (Show on Map)
8.0
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsComplejo La Cigüeña, situated just outside Madrid, offers a serene retreat perfect for those looking to escape city life. Guests frequently highlight the tranquil ambiance, lush green fields and well-maintained gardens. Proximity to major attractions like Warner Park and easy access to Madrid Airport make it a convenient choice for both leisure and business travelers. The location's peaceful setting is enhanced by facilities such as a large, scenic swimming pool and beautifully decorated bungalows.

Breakfast at Complejo La Cigüeña is mostly well-received with guests appreciating the variety and quality of the buffet. While some noted occasional issues with food temperature and limited options, the overall dining experience was considered good value for money. Dinner, on the other hand, received mixed reviews – despite praise for the attentive staff and delicious food, some guests felt the meals were overpriced and inconsistent in quality.

The bungalows at Complejo La Cigüeña are often lauded for their spaciousness, unique design and picturesque lakeside views. Guests enjoy the cozy, intimate atmosphere and privacy the bungalows offer. However, there were some concerns about maintenance, such as poor lighting and occasional bad odors. Cleanliness also evoked mixed reactions; while some found the rooms immaculate, others reported dusty interiors and neglected common areas.

Staff at Complejo La Cigüeña are frequently commended for their friendliness and attentiveness. Guests particularly appreciated the courteous and patient service provided by receptionists and restaurant personnel with special mentions of individual staff members who went above and beyond to ensure a pleasant stay. Conversely, a few reviews noted isolated incidents of unfriendliness or overwhelmed staff.

WiFi service at the complex was generally disappointing with many guests encountering weak signals, poor connectivity and unreliable internet. Although some had satisfactory experiences, these were exceptions rather than the norm.

Families find Complejo La Cigüeña to be an ideal destination, thanks to the numerous activities for children, such as a ball park, zip line and dedicated children's pool. The staff's warm and accommodating nature, combined with the family-friendly ambiance, make it a preferred choice for group stays.

In summary, Complejo La Cigüeña offers a peaceful, nature-filled retreat near Madrid with commendable staff service and family-friendly activities. While the bungalows and amenities garner praise, certain areas like cleanliness, WiFi service and food quality could benefit from improvements.
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Categories
Resort for Honeymoon

Family Friendly Resort

Romantic Resort

Resort with Swimming Pool

  Pool Lap Lanes  


Business Resort

Resort with Parking

Accessible Resort

Resort with Pool Lap Lanes

Room Types
Bungalow (2 Adults) This stylish bungalow is equipped with air conditioning, heating and a flat-screen TV. There is a spacious living area and a private bathroom with a hydromassage shower. There are 2 single beds in this bungalow.

Bungalow (3 Adults) This stylish bungalow is equipped with air conditioning, heating and a flat-screen TV. There is a spacious living area and a private bathroom with a hydromassage shower. Bungalows feature design from one of a range of influences, from Japanese Zen design to African Safari.

Bungalow (2 Adults + 2 Children) This stylish bungalow is equipped with air conditioning, heating and a flat-screen TV. There is a spacious living area and a private bathroom with a hydromassage shower. Bungalows feature design from one of a range of influences, from Japanese Zen design to African Safari.

Bungalow (2 Adults + 1 Child) This stylish bungalow is equipped with air conditioning, heating and a flat-screen TV. There is a spacious living area and a private bathroom with a hydromassage shower. Bungalows feature design from one of a range of influences, from Japanese Zen design to African Safari.

Bungalow (4 Adults) This stylish bungalow is equipped with air conditioning, heating and a flat-screen TV. There is a spacious living area and a private bathroom with a hydromassage shower. Bungalows feature design from one of a range of influences, from Japanese Zen design to African Safari.

Superior Bungalow (2 Adults) This stylish, spacious bungalow is equipped with air conditioning, heating and a flat-screen TV. There is a living area, a private bathroom with a hydromassage shower, and a terrace offering views of the surrounding countryside. Bungalows feature design from one of a range of influences, from Japanese Zen design to African Safari.

Guest Reviews
8.0
Very Good
Location
Nestled just outside Madrid, 'Complejo La Cigüeña' offers a serene retreat that feels worlds away from the city's hustle and bustle. Guests frequently praise its idyllic, peaceful location and beautiful natural surroundings, making it an ideal escape to recharge and disconnect. The tranquil ambiance, complemented by the lush green fields and well-kept gardens, provides a perfect backdrop for a relaxing stay.

This complex boasts excellent proximity to major attractions like Warner Park, making it a convenient base for family outings. Additionally, its easy access from the motorway and proximity to Madrid Airport enhance its appeal for both leisure and business travelers. The nature-filled environment offers plenty of privacy and the convenience of parking right beside the cabins is especially appreciated by those driving.

The site's facilities, including a fantastic swimming pool and beautifully decorated bungalows, are well received. The location's tranquility is a recurring highlight, ensuring guests enjoy a peaceful break in the countryside without the noise of everyday life. While some cabins are a bit difficult to find and the lighting could be improved, the overall experience of a quiet, nature-filled retreat near Madrid stands out as the key attraction of Complejo La Cigüeña.

Breakfast
Reviews of breakfast at Complejo La Cigüeña reveal a mix of experiences, though many guests found the offerings to be generally positive. Frequent compliments include descriptions of the breakfast as varied, complete and delicious. Guests appreciated the buffet style with some noting the breakfast as "excellent" and "great." The dining experience was generally perceived as good value for money with plentiful and tasty options.

However, not all feedback was glowing. Some guests pointed out areas for improvement, such as certain items being cold, limited variety and occasional issues with food quality. Service experiences were mixed as well; while some guests found staff attentive and helpful, others encountered staff that seemed disinterested or unresponsive. Minor complaints also included the breakfast area being dimly lit and the need to walk a considerable distance to the breakfast area within the complex.

Overall, while the breakfast at Complejo La Cigüeña does receive high marks for its variety and taste from many patrons, there are noted areas where enhancements could heighten the overall experience.

Dinner
Dinner at Complejo La Cigüeña offers a mixed experience with some standout strengths and areas needing improvement. Guests frequently praise the delicious food and the attentiveness of the staff. The overall service quality has been highlighted as excellent with many noting the friendliness and attentiveness of the waiters. The food is often described as very good and sometimes excellent with commendations for delicious breakfasts and well-priced typical dinners. Specifically, the restaurant is recognized for its fabulous quality and quantity and some guests have enjoyed the appetizer offerings and live band performances during garden dinners.

However, some consistent issues have been noted. Several guests felt that the restaurant is expensive for the quality of food offered with specific criticisms about overcooked or greasy dishes, cold fries and a lack of variety. There were mentions of burnt quesadillas and subpar ham croquettes from the kids' menu, which were mostly dough. The organization of breakfast has also been a problem, described as chaotic at times and inconveniently located far from the main complex.

Despite the high praise for service and certain meal experiences, it seems variability in food quality and pricing could detract from the overall dining experience. Improvements in food quality and better pricing could enhance guest satisfaction significantly.

Rooms
Guests who have stayed at Complejo La Cigüeña generally praise the spacious and beautifully decorated bungalows, often commenting on their cozy, intimate atmosphere and unique design. The independent bungalows provide a sense of privacy and are positioned with scenic views of the lake, adding to the charm of the surroundings. The comfortable beds and well-separated housing arrangements are frequently highlighted, making for a relaxing stay amidst the tranquility of the location.

However, some guests note issues with the facilities, particularly regarding maintenance and cleanliness. Recurring complaints about the insufficient heating, poor lighting and occasional bad odors detract from the overall experience. Instances of bugs and deteriorated furniture, along with inconsistent hot water and inadequate room lighting, have been mentioned, indicating areas that could use improvement.

Despite these concerns, many find the overall environment of the complex, including the large, picturesque pool and recreational activities, to be delightful. The staff is noted for being accommodating and responsive, often attending to room changes when needed. The parking facilities and well-organized room distribution are additional perks appreciated by guests.

In conclusion, while Complejo La Cigüeña offers a unique and serene retreat with spacious and well-decorated bungalows, it faces challenges in maintenance and room conditioning that, if addressed, could significantly enhance the guest experience.

Beds
Guest reviews of the beds at Complejo La Cigüeña present a mixed experience for visitors. Positively, several guests noted that the beds were very comfortable with specific mentions of super comfortable beds and good mattresses. Many appreciated the comfort of the beds and found both beds and sofas quite cozy.

However, there were some consistent issues. Multiple guests pointed out the arrangement of two single beds pushed together instead of a genuine double bed, which often caused discomfort. Some beds had wheels, leading to instability and movement, which disturbed sleep. Pillows received varied feedback; while some found them adequate, others described them as thin and uncomfortable.

Complaints also surfaced regarding insufficient blankets and low mattress quality in some bungalows with mentions of beds being too soft, hard or lumpy. A few guests found the extra beds deteriorated and unsuitable even for children. Noise was a recurrent issue with beds squeaking or making noise upon minimal movement. Despite these drawbacks, the experience with bed comfort seemed largely positive for those whose priorities aligned with the facilities offered.

Overall, the reviews suggest that while guests often found the beds comfortable, there were notable exceptions, particularly regarding bed setup and pillow quality.

Cleanliness
'Complejo La Cigüeña' presents a mixed bag when it comes to cleanliness, receiving both praise and criticism from guests. Positively, many guests have highlighted the commendable cleanliness of the bathrooms, rooms and floors, often describing them as very clean and even as clean as snow. Clean, comfortable facilities and beautiful, detail-oriented floors also garnered positive remarks.

However, the compliments are tempered by a significant number of complaints. Several guests noted the need for more attention to detail in cleaning, citing issues such as dusty interiors, dirty couches and sticky floors. Common areas and facilities, including the pool and sun loungers, received criticism for being neglected and unclean. Some specific areas, such as the children’s park and bungalows, were seen as particularly problematic with mentions of spiderwebs, dirt and unpleasant smells. The issue of insufficient cleaning staff was also raised.

The prevailing sentiment indicates that while certain areas of 'Complejo La Cigüeña' manage to maintain a high standard of cleanliness, there are considerable inconsistencies and areas in need of improvement to meet guest expectations thoroughly.

Staff
At Complejo La Cigüeña, one of the standout features is undeniably the staff, whose friendliness and attentiveness frequently earn high praise from guests. Many reviews highlight the exceptional courtesy and enthusiasm of the employees, including the reception staff and restaurant personnel. The receptionists are often described as very friendly, attentive and patient with many guests mentioning how they went out of their way to ensure a delightful experience.

Fernando from the restaurant gets a special mention for his outstanding service, underscoring the general warmth and dedication evident across the team. Additionally, the waiters and bartenders are noted for their politeness and effective communication skills.

However, some reviews point towards isolated incidents of unfriendliness or lack of attentiveness, particularly when the staff seemed overwhelmed. Thankfully, these instances are in the minority, as the overall sentiment leans heavily towards appreciation for the professional and supportive nature of the staff. The occasional logistical hiccups, such as issues with the catering service or pool staff management, also surface, but these are generally overshadowed by the repeated commendations for the team's dedication and kindness.

In summary, the staff at Complejo La Cigüeña are often described as a key highlight of the stay, consistently delivering friendly, helpful and professional service that enhances the guest experience.

Wi-Fi
Guests at Complejo La Cigüeña have expressed varied experiences regarding the hotel's WiFi service. The overall sentiment leans towards dissatisfaction with many reviewers highlighting issues such as poor connectivity, weak signals and unreliable internet. Several guests reported that the WiFi did not work at all during their stay or only functioned properly in certain areas, like the street under the router. Others mentioned that the internet was "unreliable" or non-existent, making it difficult for those needing to stay connected for work or leisure.

A few reviewers did have positive experiences, noting the WiFi worked well for them, particularly on some days. However, these instances seem to be exceptions rather than the rule. Common complaints include the internet dropping frequently, no coverage in certain bungalows and the necessity to find specific zones to get a connection. This inconsistency in service has been a significant frustration for many visitors, affecting their overall stay at the hotel.

In summary, while some guests have encountered acceptable WiFi performance, the majority have faced persistent problems, indicating that the hotel could improve its internet service to better meet guest expectations.

Pool
'Complejo La Cigüeña' features a large and spacious pool that many guests describe as impressive, great and beautiful. The pool area is well-equipped with amenities such as an inflatable castle, which guests find to be a delightful addition. The pool itself is noted for its size with plenty of shade and garden surroundings making it a pleasant place to relax. Some complimentary services, like the entertainment service and delicious poolside piña coladas, enhance the overall experience. Families will appreciate the designated children's swimming pool, adding to the family-friendly atmosphere of the complex.

However, the pool's availability can be inconsistent with numerous reports of it being closed even in mid-September. Maintenance issues are also a common complaint, ranging from cleanliness problems like floating leaves and insects to an overall sense of poor upkeep. Guests also mention the presence of wasps and occasional absences of pool staff as downsides.

Despite some shortcomings, the pool at Complejo La Cigüeña is largely viewed as a standout feature, contributing to a relaxing and enjoyable stay at the resort.

Parking
The parking facilities at Complejo La Cigüeña receive generally favorable feedback from guests. Many appreciated the convenience and ease of parking next to their bungalows, highlighting the private and spacious nature of the parking areas. The free on-site parking adds more value, ensuring a hassle-free experience. The setup is ideal for those traveling by car with sufficient space for vehicles right at the doorsteps of the accommodations. Despite the few mentions of difficulties in parking near the cabins and isolated concerns about overall parking availability, guests consistently praised the proximity and accessibility of the parking spots to their lodging, making it an integral part of a comfortable stay at the complex.

Family
Complejo La Cigüeña emerges as a fantastic destination for families looking to enjoy a memorable get-away with their children. It offers an impressive array of activities tailored specifically for kids, including a ball park, a zip line and a dedicated children's menu. The children’s activities are a highlight with many guests appreciating the variety and inclusive nature of these options. Whether it's organized animation, fun with detailed badminton rackets, ping pong tables or simply enjoying bikes and strollers for little explorers, there's something for every young adventurer.

Complejo La Cigüeña's pool is another key attraction, nicely complemented by attentive child care services, ensuring a safe and fun environment for all. Seeing bunnies running on the lawn adds to the charm, providing picturesque moments that both children and parents can cherish. The location is also a big plus for families planning to visit the nearby Warner, making it a convenient base.

The warm and friendly service from the reservation team stands out with staff going above and beyond to accommodate and relocate families to ensure everyone stays close together. The harmonious and family-friendly ambiance, combined with spacious bungalows, reflects the thoughtful design that caters to groups and families.

In times of unexpected issues, the team's professional and swift responses leave a positive impression on guests. Though some activities may be limited due to external factors like Covid, the comprehensive facilities and numerous child-centered options make Complejo La Cigüeña an ideal place for a family retreat, providing a perfect environment for kids to play and parents to relax.

Business
Complejo La Cigüeña is described as an independent bungalow-style venue offering a comfortable stay that can be a pleasant option even for business travelers, although it may not be ideal for intense work requirements. The evening restaurant services are satisfactory, providing a good dining experience. The establishment features dedicated staff who organize activities for children, ensuring a family-friendly atmosphere alongside business accommodations.

However, there are several notable drawbacks for business travelers, including poor internet service and lack of adequate facilities for work, such as limited lighting. The breakfast variety is minimal but sufficient. Issues such as room odors and poor bathroom maintenance have been highlighted, which may impact the overall comfort of the stay. Additionally, the pool staff's absence at times and the limited number of workers can be a concern. Despite these drawbacks, the venue remains a nice place to stay with certain amenities and services that may cater to a mixed-purpose visit.

Outdoor Pool
Complejo La Cigüeña boasts a notably large and well-maintained outdoor pool area, which guests frequently highlight as a significant feature of the hotel. The pool itself is described as huge, providing ample space for swimming and relaxation. Additionally, the surrounding garden area is equipped with beautiful sunbeds, adding to the comfort and appeal of the setting. Families with children also appreciate the presence of a dedicated children's pool, enhancing the overall experience for younger guests. The inclusion of an inflatable castle is another notable feature that is particularly favored.

However, it is worth mentioning that there are occasional complaints about the pool being unexpectedly closed, which detracts from the overall enjoyment for some visitors. In general, though, the pool area receives positive remarks for its spaciousness and maintenance, contributing to the hotel's overall appeal.

Romantic
Complejo La Cigüeña offers a serene and romantic escape, ideal for couples looking to disconnect from the hustle and bustle of Madrid. The ambiance at the complex is frequently described as very romantic and peaceful, making it a great place for a romantic getaway. Many guests, including newlyweds, were pleasantly surprised by the thoughtful room decorations that enhanced their romantic experience.

The terrace of the restaurant is often highlighted for its super romantic atmosphere, providing a perfect setting for couples to enjoy a cozy and intimate meal. Despite a few disappointments surrounding the Valentine's Day dinner, many guests found the environment lovely and ideal for spending quality time with a loved one.

Overall, Complejo La Cigüeña is an excellent choice for those seeking a romantic and quiet retreat to enjoy with their partner. Its romantic environment and thoughtful touches make it well-suited for the beautiful seasons and special occasions.


Yes, Complejo La Cigüeña has pool(s) that belong to one or more of the following categories: Pool Lap Lanes.

No, a spa isn't available at Complejo La Cigüeña.

No, Complejo La Cigüeña doesn't allow dogs.

Yes, parking facilities are available at Complejo La Cigüeña.

No, Complejo La Cigüeña doesn't have a gym.

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