Hotel Mocawa Plaza Armenia
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Summary of reviewsHotel Mocawa Plaza Armenia garners high praise for its central location in Armenia's vibrant coffee region, making it an ideal choice for both tourists and business travelers. The hotel's prime position offers easy access to supermarkets, parks, shops, restaurants and healthcare facilities with highlights including proximity to shopping malls like Portal del Quindio and Unicentro. Despite minor drawbacks in tranquility, the strategic location and excellent amenities, such as a rooftop pool/bar and spacious rooms, create a perfect blend for relaxation and efficient travel.
The breakfast at Hotel Mocawa Plaza Armenia receives widespread acclaim for its quality and variety, featuring a comprehensive buffet with traditional Colombian dishes and options appealing to vegans and vegetarians. Although there are minor notes on the repetitiveness and quality of some items, overall, the breakfast experience is regarded as a delightful start to the day.
Dinner experiences are mixed; while some guests appreciate the excellent and enjoyable meals, particularly on the terrace, there is significant feedback on the limited variety and subpar quality, especially in the higher-priced meals and the 17th-floor restaurant. Improvements in diversity, quality and service are expected to enhance the dining experience.
Guests frequently commend the hotel rooms for their comfort, spaciousness and cleanliness. The rooms are described as modern, cozy and well-maintained with comfortable beds and scenic views. Minor inconveniences related to room service and lighting are noted but do not overshadow the generally positive reviews.
Cleanliness at Hotel Mocawa Plaza Armenia is consistently highlighted with guests noting spotless rooms and well-maintained facilities. Clean pools, bathrooms and communal areas contribute to the positive impression, though some issues with room cleaning times and minor maintenance are mentioned.
The staff is praised for their friendliness and professionalism, contributing to the overall pleasant experience. However, specific criticisms target the reception staff's responsiveness and the customer service at the entrance and in the 17th-floor restaurant, indicating room for improvement.
WiFi service presents a mixed experience with strong and reliable connections in rooms but issues in common areas like the lobby. Despite some disruptions and inconsistencies, staff support in addressing these issues is appreciated.
The hotel's small spa is seen as a pleasant addition, offering couples' experiences and attentive service despite limited amenities and organization. The gym, while featuring good equipment and views, receives mixed reviews for maintenance and operational issues.
The highlight of the rooftop pool is its panoramic city views, although the unheated and sometimes cold water, coupled with occasional cleanliness concerns and noise, detract from the overall experience. Nevertheless, the pool remains an appealing feature for many guests.
Parking is well-received with guests appreciating the free, underground and secure options, despite occasional complexity in the parking system. The convenience of parking at the reception level is noted as a significant benefit.
Lastly, the hotel is recognized as family-friendly, providing a spacious and pleasant environment suitable for families. Proximity to amenities and friendly staff enhance the experience, making it a recommended choice for families visiting Armenia, despite minor service-related inconveniences.
Categories
The breakfast at Hotel Mocawa Plaza Armenia receives widespread acclaim for its quality and variety, featuring a comprehensive buffet with traditional Colombian dishes and options appealing to vegans and vegetarians. Although there are minor notes on the repetitiveness and quality of some items, overall, the breakfast experience is regarded as a delightful start to the day.
Dinner experiences are mixed; while some guests appreciate the excellent and enjoyable meals, particularly on the terrace, there is significant feedback on the limited variety and subpar quality, especially in the higher-priced meals and the 17th-floor restaurant. Improvements in diversity, quality and service are expected to enhance the dining experience.
Guests frequently commend the hotel rooms for their comfort, spaciousness and cleanliness. The rooms are described as modern, cozy and well-maintained with comfortable beds and scenic views. Minor inconveniences related to room service and lighting are noted but do not overshadow the generally positive reviews.
Cleanliness at Hotel Mocawa Plaza Armenia is consistently highlighted with guests noting spotless rooms and well-maintained facilities. Clean pools, bathrooms and communal areas contribute to the positive impression, though some issues with room cleaning times and minor maintenance are mentioned.
The staff is praised for their friendliness and professionalism, contributing to the overall pleasant experience. However, specific criticisms target the reception staff's responsiveness and the customer service at the entrance and in the 17th-floor restaurant, indicating room for improvement.
WiFi service presents a mixed experience with strong and reliable connections in rooms but issues in common areas like the lobby. Despite some disruptions and inconsistencies, staff support in addressing these issues is appreciated.
The hotel's small spa is seen as a pleasant addition, offering couples' experiences and attentive service despite limited amenities and organization. The gym, while featuring good equipment and views, receives mixed reviews for maintenance and operational issues.
The highlight of the rooftop pool is its panoramic city views, although the unheated and sometimes cold water, coupled with occasional cleanliness concerns and noise, detract from the overall experience. Nevertheless, the pool remains an appealing feature for many guests.
Parking is well-received with guests appreciating the free, underground and secure options, despite occasional complexity in the parking system. The convenience of parking at the reception level is noted as a significant benefit.
Lastly, the hotel is recognized as family-friendly, providing a spacious and pleasant environment suitable for families. Proximity to amenities and friendly staff enhance the experience, making it a recommended choice for families visiting Armenia, despite minor service-related inconveniences.
Hotel with Spa
This hotel features a rooftop terrace, fitness center, bar, and an outdoor pool. Guests can enjoy deep-tissue massages, hot stone massages, and aromatherapy at the spa. The hotel also offers a plunge pool, spa therapy, a shared lounge, and a community pool.
Hotel with Swimming Pool
This hotel offers a modern experience with a well-maintained swimming pool and fitness club. It is situated in Armenia and provides easy access to the city's attractions.
Panoramic View Pool Outdoor Pool
Business Hotel
This hotel is considered a hotel convention center, suggesting it has facilities and services geared towards business events and meetings. It is also located near Los Fundadores, which could be convenient for business travelers.
Hotel with Parking
Features parking facilities. The hotel offers a spa and a restaurant serving international cuisine. It is conveniently located with easy access to the airport and other attractions.
Hotel with Gym
This hotel offers a fitness center as one of its sports facilities, complemented by an outdoor pool. Guests can also access a full-service spa, enhancing their overall wellness experience.
Hotel with Outdoor Pool
The hotel has a well-maintained outdoor pool with sun loungers. The pool area is spacious and suitable for families and individuals alike.
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Panoramic View Pool
About Hotel Mocawa Plaza Armenia
License: 58589
Guest Reviews
Location
Visitors find the location perfect for exploring the most crowded areas and key attractions in Quindio. The hotel sits in the chicest area, providing walking access to a fantastic array of restaurants, supermarkets and pharmacies right across the street. Reviews repeatedly emphasize the excellent, central and convenient location, noting its comfort and suitability for various needs.
Although the central location comes with a slight disadvantage in terms of tranquility, the overall proximity to essential services and tourist sites outweighs this minor drawback. The hotel's facilities complement its location, offering amenities such as a rooftop pool/bar, spacious and comfortable rooms and great customer service. The setting provides a perfect place to escape, rest or conduct efficient travel throughout the city and beyond.
Breakfast
The breakfast is described as very diverse and well-prepared with a noteworthy selection of fruits, cheeses and other fresh items, making it appealing to vegans and vegetarians as well. Moreover, many guests appreciate the buffet's regular variety and how it captures the local culinary essence.
Nonetheless, there are occasional mentions of areas for improvement. A few reviews point out that the bread and arepa quality could be improved with some describing the breakfast as repetitive or lacking in variety at times. There are isolated comments of breakfast feeling greasy or bland and a few guests were not entirely pleased with the selection, describing it as limited or even poor compared to the hotel's quality.
Overall, the impression is that Hotel Mocawa Plaza Armenia provides a well-received breakfast experience with a rich variety and quality, making it a pleasant start to the day for most guests.
Dinner
However, there are notable areas for improvement. Several guests have pointed out the limited variety and basic nature of the dinner menu, mentioning that it could benefit from more diverse dishes, including vegetarian and vegan options. The quality of food has been inconsistent with some describing it as very bad, particularly at higher-priced meals which several felt were not worth the cost.
The 17th-floor restaurant received specific criticisms for its fast food menu and limited options, while the general atmosphere suffered from poor service and a lack of creative offerings. Additionally, the Christmas dinner was notably subpar in both service and quality.
To sum up, while there are positive notes about the hotel's delicious and sometimes excellent food, significant improvements in variety, quality and service are expected by many guests to elevate the dining experience.
Rooms
In addition to the aesthetic and structural positives, the rooms offer large sizes, cozy atmospheres and good amenities, such as in-room minibars. Views from the rooms contribute to the guests' satisfaction, often offering scenic vistas of the surrounding area. The hotel emphasizes the cleanliness of its accommodations, which guests frequently highlight.
While there are mentions of minor inconveniences such as inadequate room service hours and occasional issues with lighting and window cleanliness, these do not overshadow the predominantly positive reviews. Overall, guests seem to find the rooms at Hotel Mocawa Plaza Armenia luxurious, spacious and exceptionally comfortable, providing a restful stay enhanced by good service and modern amenities.
Beds
However, it is worth noting that some guests found the beds to be either too hard or too soft, indicating a varied preference in mattress firmness. A few have mentioned that the quality of pillows could be improved and that the beds, while generally comfortable, could benefit from a bit more consistency in terms of firmness. Additionally, a couple of isolated incidents were reported regarding the presence of insects.
Overall, despite these few critiques, the hotel beds are often described with superlatives such as super comfortable, comfortable and delicious and a delight to rest on. For the most part, guests seem to appreciate the comfort of the beds, contributing to a restful and enjoyable stay.
Cleanliness
The pool area is highlighted as being especially clean, adding to the overall positive impression of the hotel's hygiene. Facilities, including the bathrooms and communal spaces, are often noted as impeccable and meticulously maintained.
However, there's a mixed opinion regarding room cleaning times with some guests pointing out late servicing. Occasional issues were mentioned, such as dirty windows, a malfunctioning bathroom extractor and instances of subpar cleaning standards in certain areas. Despite these minor concerns, the overall cleanliness of Hotel Mocawa Plaza Armenia is highly rated, making it a reliable choice for travelers.
Staff
However, several negative reviews specifically pointed out issues with the reception staff, describing them as average, poorly informed and lacking willingness to serve. There were also notes of bad customer service at the entrance and in the 17th-floor restaurant.
Overall, while the majority of guests commend the hotel staff for their friendliness and helpfulness, the reception and entrance areas seem to be in need of improvement to meet the high standards observed in other parts of the hotel.
Wi-Fi
However, there are notable challenges reported as well. WiFi in common areas, like the lobby, appears to be problematic with several guests mentioning the absence of a signal in these spaces. Some even mentioned that the internet was "very bad in the lobby" and "no wifi signal at all in the lobby."
Additionally, reliability issues have been cited with some guests experiencing disruptions periodically. Some reviews also highlighted inconsistencies, especially on the upper floors, indicating that the internet connection can be "terrible on the upper floors."
Despite these drawbacks, the staff is praised for their friendliness and supportiveness, particularly in addressing WiFi-related issues. For travelers, it seems that while they can expect excellent WiFi in their rooms, they might encounter problems in other parts of the hotel.
Spa
Gym
However, not all feedback has been positive. A number of guests noted issues such as the gym appearing neglected and in need of renovation. Some mentioned that equipment was not working properly and that the space felt abandoned or in bad condition. There were also comments about the gym being under construction at times and some found it to be quite basic and limited in its offerings. Noise from the gym early in the morning was also a noted disturbance for a few.
Despite these mixed reviews, the positive aspects like the view and equipment quality have made it a notable feature for many who have stayed at the hotel.
Pool
However, a consistent point of contention is the pool's temperature. According to numerous reviews, the water is unheated and uncomfortably cold, which is a significant deterrent for many visitors. Some have noted that this lack of heating led to unpleasant experiences and even health issues.
There are also comments on the cleanliness of the pool with several guests mentioning that it can occasionally be dirty and emit a bad smell. This has caused concerns, including one report of a guest getting a fungus from the pool.
Guests also find the pool area somewhat noisy, especially when musical groups perform and note that access can be inconvenient with limited opening hours and confusing schedules. Despite these drawbacks, the overall experience is enhanced by the great views and the rooftop pool, which many tourists find appealing.
Parking
Family
The staff is noted for being very friendly, enhancing the overall experience for guests traveling with children. Many recommend the hotel for those planning to stay in Armenia. However, some minor inconveniences were reported, such as a shortage of towels and amenities for the number of guests in the room and occasional waits for service like using elevators. Despite these small drawbacks, the hotel's family-oriented approach and convenient location make it a favorable choice for family travel.
Nightlife
Business
Although the Wi-Fi connection has been noted as unreliable by some, the accommodation overall fits well for business trips and short vacations. The hotel further supports business needs by offering transportation services directly to nearby sites in Armenia, circumventing the high fares from external transporters. Additionally, the staff's willingness to cooperate enhances the overall guest experience.
Outdoor Pool
Yes, Hotel Mocawa Plaza Armenia has pool(s) that belong to one or more of the following categories: Panoramic View Pool, Outdoor Pool.
Yes, a spa is available at Hotel Mocawa Plaza Armenia.
No, Hotel Mocawa Plaza Armenia doesn't allow dogs.
Yes, parking facilities are available at Hotel Mocawa Plaza Armenia.
Yes, Hotel Mocawa Plaza Armenia has a gym.
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