Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel
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Summary of reviewsBrookstone Lodge near Biltmore Village, a member of the Ascend Hotel Collection, is celebrated for its prime location close to prominent attractions like the Biltmore Estate, downtown Asheville and the Blue Ridge Parkway. The hotel offers easy interstate access while maintaining a quiet atmosphere, which is appreciated by travelers. Guests frequently commend its cleanliness and well-maintained facilities with clean rooms and common areas contributing to a pleasant stay.
The rooms at Brookstone Lodge receive high marks for comfort and modern amenities, including mini fridges and microwaves, though some visitors note occasional issues with room size, lighting and noise. The staff garners widespread praise for their friendliness and helpfulness, enhancing the overall guest experience. Particular mention is made of individuals at the front desk, ensuring smooth check-in and check-out processes.
Breakfast at the hotel delivers a mix of positive impressions with many guests enjoying the variety of items offered, such as waffles, muffins and sausages. However, some guests feel the selection could be improved with more hot options and healthier choices. The coffee quality also receives mixed reviews.
Guests appreciate the availability of free parking, despite the parking lot being somewhat cramped at peak times. The WiFi service yields mixed experiences with some guests praising its strength and reliability, while others encounter issues with connectivity.
The hotel’s gym and pool are seen as adequate for basic needs. While the gym provides essential exercise equipment, it is small and lacks some amenities. The pool is often described as clean and refreshing, though its small size and cold temperature are noted by some guests.
Families find Brookstone Lodge to be a welcoming and accommodating environment with praise for the family rooms and the playful atmosphere for children. The comfortable beds also receive positive feedback, contributing to a solid overall value for money.
In summary, Brookstone Lodge stands out for its convenient location, friendly staff and clean, comfortable accommodations. While certain amenities like breakfast variety and WiFi could see improvement, the hotel remains a desirable choice for both leisure and business travelers in the Asheville area.
Categories
The rooms at Brookstone Lodge receive high marks for comfort and modern amenities, including mini fridges and microwaves, though some visitors note occasional issues with room size, lighting and noise. The staff garners widespread praise for their friendliness and helpfulness, enhancing the overall guest experience. Particular mention is made of individuals at the front desk, ensuring smooth check-in and check-out processes.
Breakfast at the hotel delivers a mix of positive impressions with many guests enjoying the variety of items offered, such as waffles, muffins and sausages. However, some guests feel the selection could be improved with more hot options and healthier choices. The coffee quality also receives mixed reviews.
Guests appreciate the availability of free parking, despite the parking lot being somewhat cramped at peak times. The WiFi service yields mixed experiences with some guests praising its strength and reliability, while others encounter issues with connectivity.
The hotel’s gym and pool are seen as adequate for basic needs. While the gym provides essential exercise equipment, it is small and lacks some amenities. The pool is often described as clean and refreshing, though its small size and cold temperature are noted by some guests.
Families find Brookstone Lodge to be a welcoming and accommodating environment with praise for the family rooms and the playful atmosphere for children. The comfortable beds also receive positive feedback, contributing to a solid overall value for money.
In summary, Brookstone Lodge stands out for its convenient location, friendly staff and clean, comfortable accommodations. While certain amenities like breakfast variety and WiFi could see improvement, the hotel remains a desirable choice for both leisure and business travelers in the Asheville area.
Hotel near Golf Courses
Positioned near Biltmore Village, this hotel allows for good driving access to golf courses. Its location provides convenient routes to various golf facilities in the Asheville region.
Hotel with Parking
This hotel offers free self-parking on-site for guests.
Accessible Hotel
This hotel is noted as an accessible hotel in Asheville, providing accessible features and services for guests.
3-Star Hotel
This lodge is a boutique hotel that offers comfortable accommodations and a convenient location near Biltmore Village. It features amenities such as an indoor pool and fitness center.
Hotel with Indoor Pool
This lodge offers both an indoor heated pool and a seasonal outdoor pool. Guest reviews indicate positive experiences with the indoor pool facilities.
Hotel with Heated Pool
This hotel is highly rated by guests, with excellent reviews. Its inclusion in lists of hotels with indoor pools in the North Carolina Mountains region suggests a reliable heated pool facility that contributes to positive guest experiences.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Gym
Guest Reviews
Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel, enjoys a prime location that is consistently praised by its guests. Its proximity to key destinations such as the Biltmore Estate, downtown Asheville and the Blue Ridge Parkway makes it an ideal choice for travelers. The hotel is conveniently situated just off the interstate, providing easy access to highways and local attractions, while maintaining a surprisingly quiet atmosphere.
Guests find the location extremely convenient for visiting Biltmore Estate, Biltmore Village and an array of shops, breweries and restaurants in downtown Asheville. The hotel’s position also offers a quick drive to various local attractions and the scenic Blue Ridge Parkway.
The property itself is noted for being clean and well-maintained with spacious and comfortable rooms. Many reviews highlight the modern amenities and décor, along with the availability of parking and the overall value for money.
The friendliness of the staff and their eagerness to assist guests further enhance the positive experience at Brookstone Lodge. Coupled with its beautiful surroundings and excellent facilities, the hotel provides a pleasant stay for both leisure and business travelers looking to explore the Asheville area.
At Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel, the breakfast experience leaves mixed impressions among guests. On the positive side, many appreciated the good variety and selection of breakfast items, including staples like waffles, muffins, sausages and fruit. The breakfast was frequently described as satisfying, filling and better than typical offerings found in similar hotels. Guests valued the inclusion of breakfast in their stay, noting it as a great value and a convenient way to start the day.
However, several guests pointed out areas for improvement. Some criticized the limited selection and lack of hot options, especially items like scrambled eggs or bacon. The breakfast area also faced comments about being small and overcrowded, making it difficult to serve. A recurring theme was the reliance on prepackaged and minimal offerings, which some found underwhelming or disappointing, particularly given the rate of stay.
The coffee quality garnered mixed reviews with some describing it as weak or not up to standard. Alternately, a few guests missed healthier options like fresh fruit or more protein. Despite these critiques, the breakfast generally fulfilled expectations for many, offering a reasonable start to the day, although there remains room for enhancing the breakfast variety and quality.
Brookstone Lodge near Biltmore Village offers a mix of room experiences for its guests. Many reviewers praised the rooms for being comfortable, clean and spacious with modern, updated designs. Guests appreciated the large rooms, some even referring to them as beautiful with new remodels featuring useful amenities like mini fridges and microwaves. Additionally, the rooms were noted to provide ample storage despite some being small in size. The water pressure in the bathrooms was frequently highlighted as a positive aspect.
However, numerous reviews also mentioned issues such as small room sizes and dim lighting, which seemed to be a common concern. Several guests noted that rooms had a musty smell or suffered from high humidity. Another recurring issue was the noise due to lack of soundproofing with some rooms located near exits or elevators experiencing frequent disturbances. Maintenance issues like cracked ceilings, outdated features and minor damages were also mentioned.
Despite these drawbacks, guests generally appreciated the clean and comfortable environment, making the rooms suitable for both business and leisure stays. The affordability of the rooms was also a positive aspect, contributing to a generally good value for money. In summary, while the room sizes and occasional maintenance issues could be improved, Brookstone Lodge provides clean, comfortable and functional accommodations with modern amenities.
Guests at Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel, generally have positive remarks regarding the comfort of the beds. Many reviews noted that the beds were super comfortable with terms like comfy, soft and very comfortable frequently being used. A few guests even described the beds as the best or most comfortable they had ever slept in away from home. Several reviews emphasized the quality of the mattresses, noting them as comfortable and good, adding to an overall pleasant sleeping experience.
However, not all feedback was uniformly positive. Some guests found the beds to be either too soft or too hard, indicating a wide range of preferences among visitors. There were also mentions of beds being too small, too high or lacking support in the mattresses. Issues such as mattresses sagging, being lumpy or inclined and bed frames squeaking or being noisy were also noted.
While some guests mentioned specific issues like uncomfortable beds for taller individuals, stiff mattresses or cleanliness concerns such as blankets having hair, the overarching sentiment suggests that most visitors found the beds at the Brookstone Lodge to be satisfactorily comfortable. The blend of both positive and negative comments underscores the subjective nature of bed comfort and highlights the importance of individual preference.
Brookstone Lodge near Biltmore Village consistently receives high praise for its cleanliness. The hotel and its rooms are frequently described as very clean, spotless and well-maintained. Aside from a few isolated incidents, such as stained coverlets and thin walls, guests feel comfortable in the clean and updated environment provided. Housekeeping generally receives positive marks with many guests noting clean towels and well-kept rooms. Common areas, including the dining and lobby spaces, are also frequently highlighted for their cleanliness.
A few guests noted an unusual smell in hallways and a dirty pool area, but these seem to be exceptions rather than the rule. The hotel's modern facilities and clean, spacious rooms add to the overall positive experience. Additionally, the property was repeatedly commended for being extremely clean and organized, contributing to a pleasant stay for guests. Despite minor drawbacks, Brookstone Lodge upholds a strong reputation for cleanliness and comfort.
Brookstone Lodge near Biltmore Village, an Ascend Hotel Collection property, boasts an overwhelmingly positive reputation regarding its staff. The majority of guest feedback highlights the exceptional and friendly nature of the hotel’s team. Front desk personnel, including individuals like Nailah, Nick and Ms. Natalie, are frequently praised for their helpfulness, politeness and welcoming demeanor. Many reviews mention that check-in and check-out processes are smooth and courteous, adding to a seamless guest experience.
Housekeeping staff are noted for their friendliness and professionalism, further enhancing the overall atmosphere of the hotel. The staff's accommodating and informative approach ensures that guests feel well taken care of and their proactive attitude is consistently recognized. Even though there are occasional mentions of less favorable interactions and issues such as mask-wearing, these are far outweighed by the positive remarks regarding the staff's attentiveness and exceptional customer service.
The management also receives compliments for their friendly and approachable nature, contributing to a welcoming environment. Overall, the combination of a helpful, responsive and consistently friendly staff makes Brookstone Lodge a pleasant and inviting place to stay.
Travelers staying at Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel have expressed mixed opinions about the hotel's WiFi service. Positive feedback highlights that the WiFi is generally good, strong and reliable with multiple guests noting these favorable aspects. However, there are also several comments about issues with WiFi, ranging from mediocre speeds to unreliable connections that are spotty and frequently cut out. Some guests found the WiFi entirely useless in their rooms, while others faced weak or terrible service. Overall, while there are instances of satisfactory WiFi performance, guests should be prepared for potential inconsistencies.
Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel, offers a gym that is considered decent and adequate by guests. The facility is described as a standard fitness center equipped with useful machines such as a treadmill and an elliptical. While the gym is small and lacks certain amenities like a water dispenser and free weights, it meets basic fitness needs and provides a functional space for a workout. Overall, the gym at Brookstone Lodge is a satisfactory option for guests looking for a simple and practical exercise area.
The pool at Brookstone Lodge near Biltmore Village receives mixed reviews from guests. Many appreciated the standard indoor pool facilities, noting them as clean and refreshing. Some guests mentioned it was a nice and adequate pool with a few specifically highlighting that their kids loved it.
However, there are recurring mentions of the pool being small and the water often feeling too cold. Several guests also found the pool water murky or the area dirty at times and there were reports of some broken facilities like a shower in the pool area. Despite these issues, guests who enjoyed it found the pool experience to be good with some even finding the saltwater aspect pleasant and the pool very good overall.
In summary, while the pool has its downsides, such as its size and temperature, it mostly meets basic expectations and offers a satisfactory experience for those looking to enjoy an indoor swim during their stay.
Brookstone Lodge near Biltmore Village, part of the Ascend Hotel Collection, offers a mixed experience when it comes to parking. Despite some challenges, guests frequently mention the availability of free parking, a definite plus for those mindful of travel costs. The parking area is noted as safe, well-lit and secure, contributing positively to guest safety and peace of mind.
While guests appreciate the convenience of onsite parking, several reviews highlight its limitations. The parking lot tends to be tight and cramped, making maneuvering a bit challenging, especially during peak times. Parking space can be limited, which may necessitate patience during busier periods. Nevertheless, many guests find the parking adequate, efficient and accessible with enough spots to accommodate their needs.
In summary, while there are some constraints regarding space in the parking lot at Brookstone Lodge, the benefits of free, safe and accessible parking often outweigh these drawbacks for most visitors.
Brookstone Lodge near Biltmore Village is widely considered a family-friendly destination with numerous guests praising its suitability for family stays. The family rooms receive particular commendation for providing privacy, accommodating up to five people and being equipped with amenities like a pack 'n play for toddlers. Many families found the hotel's environment to be conducive to a pleasant stay, often describing it as perfect or ideal for families.
Kids seem to especially enjoy the pool and common spaces like the hallways, which have seen them playing games such as tag. Traveling groups, including multigenerational ones, have had positive experiences, emphasizing a comfortable and convenient family-friendly atmosphere.
Despite some minor noise issues, the consensus is that the hotel offers good value and is a solid choice for a family trip. Recommendations for families are frequent with many guests expressing their intention to return in the future due to the pleasant family-friendly environment and good location.
Brookstone Lodge near Biltmore Village, an Ascend Hotel Collection member, offers a comfortable and standard three-star experience. The hotel is perceived as a good value for money with a decent price-quality ratio, making it a reasonable option for budget-conscious travelers. Guests frequently describe the facilities and service as fitting for a three-star hotel, highlighting the typical amenities one would expect at this level.
While the rooms and the building itself show signs of age, efforts have been made to update the property. Despite its simplicity, the hotel is equipped with good amenities that fulfill the basic needs of guests. Reviews reflect that this hotel is a satisfactory choice for a short stay, particularly those seeking reasonably priced accommodations without extravagant expectations. Although it may lack unique or standout features, it meets the standards of a basic three-star property effectively.
Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel offers a solid choice for business travelers. The facilities provide a standard business environment with adequate services and amenities that meet general business expectations. It's considered a good value for overnight business stays and is ideal for conferences. The hotel's environment is quiet enough for work, making it suitable for business trips.
Professional staff enhance the experience, although there are some minor inconveniences such as WiFi requiring patience and a single small elevator shared with housekeeping. Despite some business noise issues, the location is highly convenient for day trips to the Biltmore Estate, adding a pleasant element to a business-oriented stay. Overall, the lodge delivers a reliable and professional experience for business travelers.
Brookstone Lodge near Biltmore Village, an Ascend Hotel Collection member, offers a mixed accessibility experience for guests with disabilities. The hotel's location is praised for being easily accessible and providing easy access off the highway, enhancing convenience for all guests. Great handicap parking spaces add to the ease of access.
However, the overall accessibility within the hotel is noted as limited. While some rooms, especially on the first floor, are more accessible and adjustments such as moving guests to these rooms without extra charge are possible, the hotel is not fully accessible. There are mentions of good accessibility, but also recurring notes of limited planned accessibility and standard accessibility levels that may not meet the needs of all guests.
One significant drawback is the small elevator shared with housekeeping, which is near the lobby and may pose difficulties for some. Additionally, an accessible shower was reported as not accessible and there were concerns about some obstructive features like the bar inside the room.
Despite these limitations, the staff appears responsive, attempting to address specific needs, such as replacing the tissue in the peephole and explaining details to guests. The cleanliness of the hotel and helpfulness in accommodating requests contribute to a positive experience, but improvements are necessary to ensure a fully seamless stay for guests with disabilities.
Guests have a mixed experience with the indoor pool at Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel. Many appreciated that the pool was warm, comfortable and clean. The pool's indoor setting was frequently mentioned and its uncrowded nature was a noted benefit. However, several guests felt the pool was small and some considered it inadequate. Despite these concerns, the presence of an indoor pool and a well-received jacuzzi added to the hotel's amenities.
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Location
Guests find the location extremely convenient for visiting Biltmore Estate, Biltmore Village and an array of shops, breweries and restaurants in downtown Asheville. The hotel’s position also offers a quick drive to various local attractions and the scenic Blue Ridge Parkway.
The property itself is noted for being clean and well-maintained with spacious and comfortable rooms. Many reviews highlight the modern amenities and décor, along with the availability of parking and the overall value for money.
The friendliness of the staff and their eagerness to assist guests further enhance the positive experience at Brookstone Lodge. Coupled with its beautiful surroundings and excellent facilities, the hotel provides a pleasant stay for both leisure and business travelers looking to explore the Asheville area.
Breakfast
However, several guests pointed out areas for improvement. Some criticized the limited selection and lack of hot options, especially items like scrambled eggs or bacon. The breakfast area also faced comments about being small and overcrowded, making it difficult to serve. A recurring theme was the reliance on prepackaged and minimal offerings, which some found underwhelming or disappointing, particularly given the rate of stay.
The coffee quality garnered mixed reviews with some describing it as weak or not up to standard. Alternately, a few guests missed healthier options like fresh fruit or more protein. Despite these critiques, the breakfast generally fulfilled expectations for many, offering a reasonable start to the day, although there remains room for enhancing the breakfast variety and quality.
Rooms
However, numerous reviews also mentioned issues such as small room sizes and dim lighting, which seemed to be a common concern. Several guests noted that rooms had a musty smell or suffered from high humidity. Another recurring issue was the noise due to lack of soundproofing with some rooms located near exits or elevators experiencing frequent disturbances. Maintenance issues like cracked ceilings, outdated features and minor damages were also mentioned.
Despite these drawbacks, guests generally appreciated the clean and comfortable environment, making the rooms suitable for both business and leisure stays. The affordability of the rooms was also a positive aspect, contributing to a generally good value for money. In summary, while the room sizes and occasional maintenance issues could be improved, Brookstone Lodge provides clean, comfortable and functional accommodations with modern amenities.
Beds
However, not all feedback was uniformly positive. Some guests found the beds to be either too soft or too hard, indicating a wide range of preferences among visitors. There were also mentions of beds being too small, too high or lacking support in the mattresses. Issues such as mattresses sagging, being lumpy or inclined and bed frames squeaking or being noisy were also noted.
While some guests mentioned specific issues like uncomfortable beds for taller individuals, stiff mattresses or cleanliness concerns such as blankets having hair, the overarching sentiment suggests that most visitors found the beds at the Brookstone Lodge to be satisfactorily comfortable. The blend of both positive and negative comments underscores the subjective nature of bed comfort and highlights the importance of individual preference.
Cleanliness
A few guests noted an unusual smell in hallways and a dirty pool area, but these seem to be exceptions rather than the rule. The hotel's modern facilities and clean, spacious rooms add to the overall positive experience. Additionally, the property was repeatedly commended for being extremely clean and organized, contributing to a pleasant stay for guests. Despite minor drawbacks, Brookstone Lodge upholds a strong reputation for cleanliness and comfort.
Staff
Housekeeping staff are noted for their friendliness and professionalism, further enhancing the overall atmosphere of the hotel. The staff's accommodating and informative approach ensures that guests feel well taken care of and their proactive attitude is consistently recognized. Even though there are occasional mentions of less favorable interactions and issues such as mask-wearing, these are far outweighed by the positive remarks regarding the staff's attentiveness and exceptional customer service.
The management also receives compliments for their friendly and approachable nature, contributing to a welcoming environment. Overall, the combination of a helpful, responsive and consistently friendly staff makes Brookstone Lodge a pleasant and inviting place to stay.
Wi-Fi
Gym
Pool
However, there are recurring mentions of the pool being small and the water often feeling too cold. Several guests also found the pool water murky or the area dirty at times and there were reports of some broken facilities like a shower in the pool area. Despite these issues, guests who enjoyed it found the pool experience to be good with some even finding the saltwater aspect pleasant and the pool very good overall.
In summary, while the pool has its downsides, such as its size and temperature, it mostly meets basic expectations and offers a satisfactory experience for those looking to enjoy an indoor swim during their stay.
Parking
While guests appreciate the convenience of onsite parking, several reviews highlight its limitations. The parking lot tends to be tight and cramped, making maneuvering a bit challenging, especially during peak times. Parking space can be limited, which may necessitate patience during busier periods. Nevertheless, many guests find the parking adequate, efficient and accessible with enough spots to accommodate their needs.
In summary, while there are some constraints regarding space in the parking lot at Brookstone Lodge, the benefits of free, safe and accessible parking often outweigh these drawbacks for most visitors.
Family
Kids seem to especially enjoy the pool and common spaces like the hallways, which have seen them playing games such as tag. Traveling groups, including multigenerational ones, have had positive experiences, emphasizing a comfortable and convenient family-friendly atmosphere.
Despite some minor noise issues, the consensus is that the hotel offers good value and is a solid choice for a family trip. Recommendations for families are frequent with many guests expressing their intention to return in the future due to the pleasant family-friendly environment and good location.
3 Star
While the rooms and the building itself show signs of age, efforts have been made to update the property. Despite its simplicity, the hotel is equipped with good amenities that fulfill the basic needs of guests. Reviews reflect that this hotel is a satisfactory choice for a short stay, particularly those seeking reasonably priced accommodations without extravagant expectations. Although it may lack unique or standout features, it meets the standards of a basic three-star property effectively.
Business
Professional staff enhance the experience, although there are some minor inconveniences such as WiFi requiring patience and a single small elevator shared with housekeeping. Despite some business noise issues, the location is highly convenient for day trips to the Biltmore Estate, adding a pleasant element to a business-oriented stay. Overall, the lodge delivers a reliable and professional experience for business travelers.
Accessible
However, the overall accessibility within the hotel is noted as limited. While some rooms, especially on the first floor, are more accessible and adjustments such as moving guests to these rooms without extra charge are possible, the hotel is not fully accessible. There are mentions of good accessibility, but also recurring notes of limited planned accessibility and standard accessibility levels that may not meet the needs of all guests.
One significant drawback is the small elevator shared with housekeeping, which is near the lobby and may pose difficulties for some. Additionally, an accessible shower was reported as not accessible and there were concerns about some obstructive features like the bar inside the room.
Despite these limitations, the staff appears responsive, attempting to address specific needs, such as replacing the tissue in the peephole and explaining details to guests. The cleanliness of the hotel and helpfulness in accommodating requests contribute to a positive experience, but improvements are necessary to ensure a fully seamless stay for guests with disabilities.
Indoor Pool
Yes, Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel.
No, Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel doesn't allow dogs.
Yes, parking facilities are available at Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel.
Yes, Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel has a gym.
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