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Summary of reviewsSpringHill Suites Asheville has garnered admiration from guests for its superb location, exquisite cleanliness, and welcoming atmosphere. Situated just minutes from downtown Asheville, the hotel offers convenient access to popular attractions like the Biltmore Estate and is surrounded by ample dining and shopping options. Guests appreciate its setting, which provides tranquility despite its proximity to vibrant city life, making it an ideal base for both exploration and relaxation.
The hotel's complimentary breakfast receives high marks for its variety and quality, offering a range of hot and cold options that include self-made waffles and fresh fruit, all served by friendly and attentive staff. This contributes to a satisfying start to guests' days. The rooms are noted for their spaciousness and immaculate condition, with modern amenities like kitchenettes and comfortable bedding enhancing the overall experience. Despite some references to smaller room sizes, most guests find the accommodations generous and suitable for families and larger groups.
Impeccable cleanliness extends throughout the property, creating a fresh and welcoming environment that visitors appreciate. The facilities, including an indoor pool and gym, complement the clean and modern accommodations, contributing to a positive guest experience. The staff stands out for their exceptional customer service, frequently mentioned for their friendliness and attentiveness, with numerous guests highlighting specific staff members for their outstanding help and hospitality.
The indoor pool is a well-regarded feature, providing clean and enjoyable space for families, particularly children. While minor issues such as temperature fluctuations are noted, most guests find the pool and its amenities to be a pleasant addition to their stay. The property's family-friendly environment, combined with spacious rooms and convenient amenities, makes it a prime choice for those traveling with children. Pet owners also find the hotel accommodating, appreciating the pet-friendly policies despite a $100 pet fee.
Conclusively, SpringHill Suites Asheville excels in delivering excellent value with its blend of comfortable accommodations, strategic location, and superb service. The combination of cleanliness, welcoming staff, and quality offerings, including a standout breakfast, culminate in a memorable guest experience, making it a highly recommended choice for travelers seeking both comfort and convenience. Show more
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Family Friendly Hotel
This hotel offers spacious suites with a separate living area and a kitchenette, suitable for families. Complimentary breakfast is provided. It also features a pool and fitness center.
Dog Friendly Hotel
Pets up to 75 lbs / 34 kg are accepted at this hotel for an additional fee.
Hotel with Free Wi-Fi
This hotel offers free Wi-Fi access, making it easy for guests to stay connected. It also includes complimentary breakfast and suite accommodations.
Accessible Hotel
SpringHill Suites Asheville is an accessible hotel with features such as wheelchair-accessible parking, elevators, and a self-operating lift or sloped entry for the swimming pool. Accessible routes are provided to public areas including the business center and fitness center, and accessible guest rooms feature accessible vanities and adjustable height hand-held shower wands.
3-Star Hotel
This hotel offers spacious suites and modern amenities, providing a comfortable stay for guests. It includes features like complimentary breakfast and a fitness center.
Hotel for Honeymoon
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Gym
Hotel with Indoor Pool
Room Types
Double Room with Two Double Beds with Sofa BedFeatures a separate seating area with a sofa bed.
King Suite with Sofa BedFeatures a separate seating area with a sofa bed.
Suite with Two Double Beds and Sofa Bed - Hearing AccessibleFeaturing free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The suite has carpeted floors, a seating area with a flat-screen TV with streaming services, air conditioning, a tea and coffee maker, as well as a wardrobe.
Suite with Two Double Beds, Sofa Bed and Transfer Shower - Mobility and Hearing AccessibleFeaturing free toiletries, this suite includes a private bathroom with a bath and a hairdryer. This wheelchair accessible suite has air conditioning, a seating area with a flat-screen TV and a toilet with grab rails.
Suite with Two Double Beds and Sofa Bed - Hearing AccessibleThis air-conditioned suite includes a flat-screen TV with streaming services and a private bathroom.
Suite with Transfer Shower - Mobility and Hearing AccessibleThis air-conditioned suite is comprised of a flat-screen TV with streaming services and a private bathroom.
King Suite with Sofa Bed - Hearing AccessibleThis air-conditioned suite is comprised of a flat-screen TV with streaming services and a private bathroom.
King Suite with Sofa Bed and Roll-in Shower - Mobility and Hearing AccessibleThis air-conditioned suite is comprised of a flat-screen TV with streaming services and a private bathroom.
King Suite with Sofa Bed and Transfer Shower - Mobility and Hearing AccessibleThis air-conditioned suite is comprised of a flat-screen TV with streaming services and a private bathroom.
Guest Reviews
8.6
Very Good
Location
SpringHill Suites Asheville enjoys a prime location that garners praise from guests for its ideal mix of accessibility and tranquility. Situated just minutes away from downtown Asheville, the hotel is conveniently placed for easy access to the city's attractions, including the renowned Biltmore Estate and various top breweries. Despite its proximity to vibrant downtown areas and the interstate highway, the hotel's position set back from Tunnel Road ensures a peaceful night's sleep, free from the bustling noise of the city.
Guests consistently highlight the abundance of nearby food options, shopping venues, and activities, making it a fantastic choice for both explorers and those seeking a leisurely stay. The convenient location provides a short drive or Uber ride to downtown Asheville and UNC Asheville, while also being close to scenic walking trails and hiking spots. Clean, spacious rooms, friendly staff, and a good breakfast enhance the experience, adding to the hotel's appeal as a comfortable and strategically located base for visiting Asheville. The setting offers the perfect balance of being close to the action without being overwhelmed by it, with all essential amenities and attractions easily reachable by car.
Breakfast
SpringHill Suites Asheville offers a breakfast experience that seems to strike the right chord with many guests. The complimentary breakfast stands out not only for its variety and quality but also for the attentive service provided by the staff. Guests frequently appreciate the wide array of both hot and cold options, which include self-made waffles, real eggs, and cooked oatmeal along with classic selections like yogurt, fresh fruit, and various cereals. Many travelers find the breakfast area well-organized and attractive, often citing it as a valuable amenity during their stay. While some mention a lack of regular bread and occasional organization issues, the overall consensus highlights a satisfying start to the day, with excellent choices and a spread that is promptly restocked. The blend of comfort, good food, and friendly service at breakfast undoubtedly contributes to the hotel's appeal.
Rooms
SpringHill Suites Asheville offers guests a pleasant stay characterized by spacious and immaculately clean rooms. Many travelers praised the spaciousness, making it particularly suitable for families and larger groups, with some noting that the rooms were perfect for their needs while accommodating multiple guests comfortably. The modern design and thoughtful amenities such as kitchenettes, sofas, and workspaces contribute to a comfortable experience, making it easy to feel at home. Guests regularly highlighted the immaculate cleanliness of the rooms, and the comfort of the beds was frequently mentioned as a positive aspect.
In addition to the generous room sizes, the hotel provides convenient facilities like an indoor pool and gym, enhancing the overall experience. The combination of clean and modern accommodations with friendly staff and convenient location close to various attractions makes SpringHill Suites Asheville a great choice for travelers. While there are occasional mentions of smaller room sizes, the overall consensus is that the suites are spacious, well-appointed, and suitable for a range of travelers.
Beds
SpringHill Suites Asheville receives a notable amount of positive feedback regarding the comfort of its beds. Many guests commend the exceptionally comfortable beds, describing them as supportive and outfitted with quality bedding and pillows. The king-size and queen-size beds are specifically highlighted for their comfort, contributing to an overall pleasant stay. Several reviews mention the clean rooms and facilities, which complement the comfort of the beds and enhance the experience. Although there are occasional remarks about uncomfortable sofa beds, guests generally report satisfaction with the spacious accommodations. The restful sleep guests experience is often paired with friendly and helpful staff, making SpringHill Suites Asheville a recommended choice for travelers seeking a good night's sleep in a quiet environment.
Cleanliness
SpringHill Suites Asheville has earned high praise for its impeccable cleanliness, making it a standout choice for travelers seeking a comfortable stay in a beautiful setting. Guests consistently highlight the spotless condition of the rooms, which are spacious and well-maintained. The entire facility, including communal areas such as the laundry room, is remarked upon as being very clean and well-cared-for. Visitors appreciate the fresh and welcoming environment, where the property not only looks nice but also offers a quiet and relatively secluded retreat.
The hotel staff is frequently noted for their friendly and accommodating service, adding to the overall positive experience. Breakfast is generally well-received, with hot and cold options available each morning. Despite some minor critiques, such as dissatisfaction with the coffee quality, the hotel continues to impress guests with its commitment to cleanliness and comfort.
Overall, SpringHill Suites Asheville provides clean and comfortable accommodations that guests find ideal for both short and extended stays. The recent updates and renovations further enhance the appeal of this already well-maintained establishment, ensuring visitors leave with memories of a pleasant and hygienic retreat alongside attentive service.
Staff
SpringHill Suites Asheville stands out not only for its accommodations but also for its exceptional staff, whose friendliness and helpfulness form the cornerstone of many guests' experiences. Visitors consistently describe the staff as friendly, attentive, and accommodating, creating a welcoming environment from arrival to departure. The front desk personnel, including standout employees like Rob and Loretta, receive praise for their professionalism and ability to handle guest needs efficiently, whether it's directing guests around town or ensuring a comfortable stay.
The hotel's breakfast experience is enhanced by friendly staff members, notably Patricia, who is commended for her ability to brighten anyone's day with a smile. Overall, staff interactions are characterized by quick responsiveness and the ability to address concerns promptly, contributing to the pleasant atmosphere of the hotel. From the moment guests arrive, they are greeted warmly, with notable individuals like Sharon making arrival special, underpinning the hotel's reputation for outstanding service.
Among the very friendly staff, both Chris and Rob are frequently highlighted for their exceptional customer service, ensuring guest satisfaction across various fronts. Whether assisting with logistical needs or offering friendly greetings each night, the staff's dedication to hospitality is evident. Their courteousness is matched by their resourcefulness and professionalism, making interactions consistently positive and memorable. The consistent theme of helpfulness and friendliness is a defining feature that contributes significantly to the appeal of SpringHill Suites Asheville as a prime choice for travelers.
Pool
SpringHill Suites Asheville offers a comfortable and welcoming atmosphere where guests can enjoy a variety of amenities, including a particularly well-regarded indoor pool. Visitors frequently compliment its cleanliness and appreciate its accessibility, with operating hours extending from early morning to late night, making it convenient for both early risers and night owls. Families find the pool to be a delightful option for children, who notably have a lot of fun splashing around in the inviting waters.
Though some guests mention fluctuations in pool temperature, many still find this indoor space relaxing and a great added benefit during their stay. The presence of a Jacuzzi or hot tub is another appealing feature, often noted for its cleanliness and ability to offer a refreshing respite. The pool area, while sometimes described as small, seems to comfortably accommodate families looking for some aquatic entertainment.
Despite occasional feedback on noise levels, the general experience of using the pool is positive. Guests cherish the combination of an enjoyable swim with the bonus of having breakfast included in their stay, making it a well-rounded option for travelers seeking both fun and convenience.
Family
SpringHill Suites Asheville emerges as a top choice for families seeking comfortable and enjoyable accommodations. The hotel offers spacious rooms that easily accommodate groups of various sizes, making it especially convenient for families. With features like two TVs in rooms with two double beds, the setup proves practical and appealing. The hotel prioritizes cleanliness, ensuring that both the rooms and amenities like the pool consistently meet high standards. Families appreciate the well-maintained indoor pool and hot tub, which become convenient and popular choices for children. The complimentary breakfast is another valued feature, adding to the overall sense of hospitality and value for families. Strategically located, it serves as an ideal base for family-centered activities and shopping in Asheville. Frequent guests highlight their satisfaction with the family-friendly environment and amenities, often expressing their intention to return for future visits.
3 Star
SpringHill Suites Asheville offers a commendable stay experience with several positive attributes. Guests frequently mention the hotel's good value and affordable pricing in relation to the quality of services and accommodations provided. Its convenient location and reputable name add to its appeal. Many guests report having a comfortable and pleasant stay, highlighting the overall great experiences they encountered during their visits.
The hotel stands out for its commendable breakfast offerings, which are appreciated by guests along with the exceptional service provided by the breakfast attendant. Such elements contribute positively to the guests' experience, making it a recommended option, especially for those attending conferences, due to its balance of affordability and quality. Minor issues, such as a non-functioning refrigerator, seemed to have a limited impact on the overall positive impression of the hotel. SpringHill Suites Asheville is noted for meeting expectations as a reliable and enjoyable accommodation choice.
Dog Friendly
SpringHill Suites Asheville stands out for its welcoming approach to travelers with pets. Guests consistently appreciate the pet-friendly policies, noting that the hotel truly goes the extra mile to ensure both owners and their furry companions feel comfortable. This establishment is often highlighted as being pet-friendly, with many visitors marking it as a significant plus during their stay. The hotel accommodates dogs, allowing them to stay with their owners, making it a favored choice for those traveling with pets. However, visitors should be aware of the $100 pet fee associated with bringing a dog. Despite some minor issues, like dog hair found on the pull-out couch, the overall experience for pet owners seems to be positive, emphasizing the hotel's commitment to being welcoming and comfortable for guests with pets.
Yes, SpringHill Suites Asheville has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at SpringHill Suites Asheville.
Yes, SpringHill Suites Asheville welcomes dogs.
No, parking facilities aren't available at SpringHill Suites Asheville.