U-Hotel Spa Ciudad de Astorga
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Summary of reviewsU-Hotel Spa Ciudad de Astorga emerges as a favored lodging choice in Astorga, praised for its exceptional location, high cleanliness standards and friendly staff. Perfectly situated in the heart of the historic center, it offers easy access to major attractions like the Cathedral and Gaudi Palace, making it ideal for tourists and pilgrims on the Camino route.
The rooms are consistently highlighted for their spacious, beautifully decorated interiors and large, comfortable beds. Many rooms provide a bright, quiet retreat overlooking a serene garden and the cleanliness is maintained at an impressively high standard throughout the hotel.
Guests frequently mention the helpful and accommodating staff, who contribute significantly to a pleasant stay, bringing a warm, personal touch to their interactions. Specific individuals like the receptionists and the masseur receive commendation for their exceptional service.
Breakfast at the hotel receives mixed feedback with many guests praising the quality and variety of the offerings and the pleasant setting with a garden terrace view. However, others find it lacking in variety and overpriced for a four-star hotel. The dinner experience has similar mixed reviews with many enjoying the delicious regional dishes and excellent wine selection but facing limited menu options, high prices and occasional slow service during peak times.
The hotel's spa facilities are well-maintained and offer a peaceful atmosphere with amenities like a jacuzzi, sauna and hammam. Though the spa is considered a luxurious and enjoyable feature, some guests find the extra cost for access too high and note occasional maintenance issues.
Parking is available with private garage options and nearby public spaces, though some guests find the spaces tight and the underground parking complicated to access. Free street parking is also noted as a convenience.
Families are generally well-accommodated at the hotel with spacious family rooms and a welcoming atmosphere. However, some restrictions, such as the pool policy, may pose a downside for families with younger children.
Overall, U-Hotel Spa Ciudad de Astorga offers a delightful stay marked by cleanliness, comfort and excellent service with a prime location that enhances the guest experience.
Categories
The rooms are consistently highlighted for their spacious, beautifully decorated interiors and large, comfortable beds. Many rooms provide a bright, quiet retreat overlooking a serene garden and the cleanliness is maintained at an impressively high standard throughout the hotel.
Guests frequently mention the helpful and accommodating staff, who contribute significantly to a pleasant stay, bringing a warm, personal touch to their interactions. Specific individuals like the receptionists and the masseur receive commendation for their exceptional service.
Breakfast at the hotel receives mixed feedback with many guests praising the quality and variety of the offerings and the pleasant setting with a garden terrace view. However, others find it lacking in variety and overpriced for a four-star hotel. The dinner experience has similar mixed reviews with many enjoying the delicious regional dishes and excellent wine selection but facing limited menu options, high prices and occasional slow service during peak times.
The hotel's spa facilities are well-maintained and offer a peaceful atmosphere with amenities like a jacuzzi, sauna and hammam. Though the spa is considered a luxurious and enjoyable feature, some guests find the extra cost for access too high and note occasional maintenance issues.
Parking is available with private garage options and nearby public spaces, though some guests find the spaces tight and the underground parking complicated to access. Free street parking is also noted as a convenience.
Families are generally well-accommodated at the hotel with spacious family rooms and a welcoming atmosphere. However, some restrictions, such as the pool policy, may pose a downside for families with younger children.
Overall, U-Hotel Spa Ciudad de Astorga offers a delightful stay marked by cleanliness, comfort and excellent service with a prime location that enhances the guest experience.
Hotel with Spa
Set in an Art Nouveau mansion in central Astorga, this hotel is near Antoni Gaudí's Episcopal Palace. It offers a spa and air-conditioned rooms with free Wi-Fi. The spa includes a Finnish sauna, a hot tub, an indoor pool, and a hydrotherapy shower.
Family Friendly Hotel
The hotel features a spa, which can be relaxing for parents. Its location in Astorga allows families to explore local attractions. Comfortable rooms and amenities ensure a pleasant stay.
Romantic Hotel
Featuring a spa, this hotel provides opportunities for relaxation and pampering. Its location in Astorga offers a charming and historic setting for a romantic stay.
Hotel with Parking
The hotel features a spacious car park, offering a convenient parking option for guests.
4-Star Hotel
Although located in Astorga, this hotel features a spa and provides a relaxing experience. It offers comfortable accommodations and wellness facilities. It is a suitable option for travelers seeking relaxation.
Boutique-style Hotel
Hotel near Nightlife Spots
Business Hotel
Accessible Hotel
About U-Hotel Spa Ciudad de Astorga
License: H-LE-523
Guest Reviews
Location
Breakfast
Several reviews mentioned enjoying the buffet style of the meal and appreciated the quality and selection available. The coffee and local food options were specifically highlighted as favorable aspects. Guests also appreciated the setting with some noting the nice breakfast room overlooking a beautiful garden terrace.
However, there were also substantial criticisms. Many guests felt that the breakfast lacked variety, particularly in terms of fresh produce like fruit and noted that hot dishes were often missing. Some described the breakfast as "mediocre," "basic," or even "very poor," with specific complaints about limited choices and aspects like warm yogurt or lack of replenishment. The cost of breakfast was another point of contention with a number of guests feeling that it was overpriced for what was provided, especially for a four-star hotel.
In summary, while there are some strong points to the breakfast experience at U-Hotel Spa Ciudad de Astorga, such as the quality and variety for some guests and the pleasant setting, others felt it was lacking in variety, not well-managed and sometimes overpriced.
Dinner
However, there are a few consistent drawbacks. Guests frequently mentioned that the menu is limited and the prices are on the higher side. The restaurant service has notable issues during peak hours with reports of long wait times and occasional rude service. Additionally, the restaurant's early closing time at 10:00pm can be inconvenient, especially since it opens for dinner quite late, around 20:00hours. This has led some guests to seek dining options elsewhere or face difficulties if they didn't make a reservation.
Overall, while the hotel restaurant offers good quality food that many guests enjoy, potential diners should be prepared for higher costs and possible wait times during busy periods.
Rooms
The cleanliness of the rooms is frequently praised with several reviews mentioning spotless conditions and well-maintained facilities. The bathrooms also receive high marks for being modern and fully equipped, often featuring luxurious tubs and showers.
The hotel's room layout is thoughtfully designed, offering ample space and well-proportioned furnishings, ensuring a comfortable stay for families and solo travelers alike. Many guests appreciate the added conveniences, such as minibars, coffee makers and effective soundproofing, which contribute to the overall comfort.
With its emphasis on tranquility, cleanliness and comfort, U-Hotel Spa Ciudad de Astorga stands out as a delightful choice for visitors seeking a restful and luxurious stay at a reasonable price.
Beds
Some rooms are quiet, adding to the overall comfort of the sleeping experience. Guests also mention comfortable and safe pillows, enhancing the cozy ambiance of the rooms. However, a few reviews pointed out issues with the beds, such as noise when moving the legs and discomfort with the pillows and mattresses in some instances. Despite these occasional drawbacks, the overwhelming majority of guests seem satisfied with the comfort and size of the beds, making it a standout feature of their stay.
Cleanliness
Despite the overwhelming positive feedback, a few guests noted occasional lapses in cleanliness, suggesting the hotel could benefit from more consistent cleaning standards. Instances of dust accumulation, hair in bathrooms and neglected dispensers were mentioned but appear to be exceptions rather than the norm.
Overall, the hotel's attention to cleanliness significantly contributes to its charm, making it a highly recommended choice for travelers seeking a pristine and welcoming lodging experience in Astorga.
Staff
Several guests specifically commend individual staff members like Jose, the masseur and receptionists Sarah, Susan and Elena, for their exceptional service. Comments emphasize that the staff treat guests like family, bringing a personal touch to their interactions. Despite occasional understaffing issues, the team manages to maintain high levels of service and friendliness.
Overall, the staff’s dedication to providing excellent service, combined with their kind and accommodating nature, contributes significantly to a pleasant and enjoyable stay for all guests.
Wi-Fi
Spa
However, there are notable downsides. Many guests found the additional cost for spa access—ranging from 18 to 24 euros per person—overpriced, especially considering that some found the water temperature too cold for relaxation. Additionally, portions of the spa facilities were sometimes closed for maintenance or not operational, leading to disappointment. Several reviews mentioned that parts of the spa were outdated or in need of maintenance work with issues such as non-functioning jets and broken steam baths being common complaints.
The mandatory bathing cap rule and the requirement to reserve the spa in advance were also viewed as restrictive by some guests. Despite this, the cleanliness and overall ambiance of the spa received positive comments from families and those looking for a quiet, relaxing experience.
In summary, while the spa at U-Hotel Spa Ciudad de Astorga offers some luxurious and enjoyable features, its higher price and occasional maintenance issues may affect the overall satisfaction of the stay for some visitors.
Parking
Family
Breakfast and meals attended by families received positive remarks, adding to the overall family-friendly ambiance of the hotel. The location is praised as great for kids with ideal spaces available for families to enjoy together. The ambiance of the place is described as pleasant and fitting for family stays.
However, some guests mentioned that the hotel's pool policy, setting a minimum age for use, was a downside and made it difficult for families with younger children to fully enjoy the facilities. Additionally, a few reviews mentioned that the hotel may not be suitable for families, citing unsupportive staff. Despite these scattered remarks, the general sentiment remains favorable, portraying the hotel as an excellent choice for families visiting Astorga.
Nightlife
4 Star
Despite these positive remarks, there have been consistent concerns regarding the adherence to four-star standards. Some guests found the quality to be fair or average, while others noted that the condition of rooms, including rusty fixtures, chipped walls and torn faux leather, did not meet their expectations for a hotel of this rating. Additionally, the buffet was often described as limited and subpar, not aligning with the four-star promise.
Service quality has also been a point of contention with some finding it disappointing. While the staff were attentive and the location convenient, management and certain facilities lagged behind comparable four-star hotels. This inconsistency has led some to feel that the hotel does not fully deserve its four-star rating.
Overall, while the 'U-Hotel Spa Ciudad de Astorga' provides a generally enjoyable experience in a great location, there are notable areas, particularly in room maintenance and dining, that could benefit from improvement to better meet the expectations set by its four-star classification.
Business
However, the hotel does face some challenges. There are mentions of inadequate service for a business setup and difficulties in communication, particularly in English, which could hinder efficiency. Despite these drawbacks, the location and basic amenities make it a reasonable option for those prioritizing a good venue for business gatherings.
Accessible
Boutique-Style
Romantic
No, U-Hotel Spa Ciudad de Astorga doesn't have any pool.
Yes, a spa is available at U-Hotel Spa Ciudad de Astorga.
No, U-Hotel Spa Ciudad de Astorga doesn't allow dogs.
Yes, parking facilities are available at U-Hotel Spa Ciudad de Astorga.
No, U-Hotel Spa Ciudad de Astorga doesn't have a gym.
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