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Summary of reviewsHoliday Inn Portland-By the Bay, an IHG Hotel, is lauded for its superb location in the heart of Portland, offering easy access to downtown, the port and the vibrant Old Port district. Guests appreciate its proximity to local attractions, shops, restaurants and the beautiful bay views, making it ideal for both leisure and business travelers. The hotel's central positioning ensures ease of exploring the city on foot.
The breakfast at the hotel garners a mix of reviews. Many guests enjoy the breakfast, describing it as delicious and sophisticated with a friendly staff enhancing the overall experience. Nonetheless, some find it overpriced and lacking in variety, especially for those with dietary restrictions. Despite these criticisms, the breakfast often provides a good start to the day for many visitors.
Dining at the hotel is generally praised with guests finding both the breakfast and dinner excellent. The quality of the cuisine, along with the convenience of room service and helpful staff recommendations for local dining, adds to a satisfying culinary experience.
Rooms at the Holiday Inn Portland-By the Bay are frequently described as spacious, comfortable and clean with modern amenities and beautiful views of the bay, harbor or city. While most guests find the sleeping arrangements very comfortable, a few mention less satisfactory experiences with beds and pillows. Cleanliness is well-maintained overall, although some isolated issues with bathroom and pool area cleanliness do arise.
The staff at the hotel receives consistent praise for their friendliness, professionalism and helpfulness. The team at the front desk, particularly staff members like Hannah, Todd, John and Kara, are often highlighted for going above and beyond in ensuring guests' satisfaction.
The hotel's pool, touted as Maine’s largest indoor pool, is a favorite among guests, offering a pleasant and relaxing experience despite occasional cleanliness concerns. The convenience of an indoor pool adds a significant plus to guests' stays.
Parking experiences are mixed with the availability of onsite parking appreciated, although the tightness of the spaces and additional fees are points of contention for some guests. Despite this, the convenience and reasonable charges compared to other venues make it a manageable aspect of the stay.
The hotel stands out as a family-friendly destination, offering spacious rooms and attentive service that cater to children and families. Safety and comfort are emphasized, ensuring a pleasant experience for guests of all ages.
Overall, the Holiday Inn Portland-By the Bay is recognized for its strategic location, exceptional staff, comfortable accommodations and family-friendly amenities. While there are areas for improvement, such as breakfast options, parking logistics and minor cleanliness issues, the hotel remains a highly recommended choice for visitors to Portland.
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