Sultan Palace Hotel
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Summary of reviewsThe Sultan Palace Hotel enjoys a prime location, especially convenient for travelers using Atyrau International Airport with quick taxi access making it ideal for layovers or short stays. While not the best choice for those wanting to explore central Atyrau, its proximity to the airport is a significant advantage.
Breakfast at the hotel generally receives positive remarks for being good, delicious and filling with serving times from 6 am to 10 am catering well to early risers. There have been improvements over time with a richer selection that includes pork bacon. However, some guests find the quality inconsistent, describing it as more aligned with a three-star establishment rather than the hotel's five-star billing.
The dinner experience offers tasty and affordable cuisine with some guests finding the food excellent. There is praise for the lobby bar and the varied menu, although issues such as slow service, inconsistent portion sizes and some poorly prepared dishes were noted. Future improvements could elevate the overall dining experience.
Rooms are largely well-received for being clean, spacious and comfortable, featuring cozy beds and luxurious touches like good quality bathrobes and towels. Despite positive aspects, some guests mentioned insufficient lighting, occasional unpleasant smells and cleanliness inconsistencies. Amenities like TVs and irons sometimes malfunctioned, but the rooms still offer a solid four-star experience.
Cleanliness sees mixed reviews. Many guests find the rooms clean and well-maintained, appreciating fresh interiors and good sanitary standards. However, other reviews highlight superficial cleaning, dust and occasional insect presence. Addressing these gaps could enhance the overall perception of cleanliness.
Staff performance also varies. Many guests praise the friendly and professional service, particularly at reception. Yet, there are instances of inattentive and unresponsive staff, which detracts from the overall hospitality experience.
Wi-Fi service is a major drawback with many guests experiencing weak, unstable connections. Improving the internet quality would significantly enhance guest satisfaction, especially for those needing reliable internet for work.
The hotel's spa amenities receive positive feedback, particularly for the quality of massages and the well-maintained pool and gym facilities. Guests appreciate the combination of a spa, fitness center and pool, though there are some mentions of missing details like a massage price list.
The gym is well-equipped and appreciated for its variety, though some guests find its later opening hours and layout inconvenient. Similar positive feedback extends to the pool, which is clean and well-maintained, making it a welcome feature.
The beds at Sultan Palace Hotel are highly praised for their comfort, contributing to a restful sleep experience. Still, occasional issues like torn beds were noted but are not widespread.
Overall, while the Sultan Palace Hotel is marketed as a five-star establishment, many guests feel it aligns more closely with a four-star experience. Specific improvements in service, food quality, cleanliness and Wi-Fi connectivity could better meet guests' five-star expectations. The hotel's luxurious decor, spacious rooms and positive amenities make it a top choice for those seeking a comfortable and upscale stay, particularly for business travelers needing convenient access to the airport.
Categories
Breakfast at the hotel generally receives positive remarks for being good, delicious and filling with serving times from 6 am to 10 am catering well to early risers. There have been improvements over time with a richer selection that includes pork bacon. However, some guests find the quality inconsistent, describing it as more aligned with a three-star establishment rather than the hotel's five-star billing.
The dinner experience offers tasty and affordable cuisine with some guests finding the food excellent. There is praise for the lobby bar and the varied menu, although issues such as slow service, inconsistent portion sizes and some poorly prepared dishes were noted. Future improvements could elevate the overall dining experience.
Rooms are largely well-received for being clean, spacious and comfortable, featuring cozy beds and luxurious touches like good quality bathrobes and towels. Despite positive aspects, some guests mentioned insufficient lighting, occasional unpleasant smells and cleanliness inconsistencies. Amenities like TVs and irons sometimes malfunctioned, but the rooms still offer a solid four-star experience.
Cleanliness sees mixed reviews. Many guests find the rooms clean and well-maintained, appreciating fresh interiors and good sanitary standards. However, other reviews highlight superficial cleaning, dust and occasional insect presence. Addressing these gaps could enhance the overall perception of cleanliness.
Staff performance also varies. Many guests praise the friendly and professional service, particularly at reception. Yet, there are instances of inattentive and unresponsive staff, which detracts from the overall hospitality experience.
Wi-Fi service is a major drawback with many guests experiencing weak, unstable connections. Improving the internet quality would significantly enhance guest satisfaction, especially for those needing reliable internet for work.
The hotel's spa amenities receive positive feedback, particularly for the quality of massages and the well-maintained pool and gym facilities. Guests appreciate the combination of a spa, fitness center and pool, though there are some mentions of missing details like a massage price list.
The gym is well-equipped and appreciated for its variety, though some guests find its later opening hours and layout inconvenient. Similar positive feedback extends to the pool, which is clean and well-maintained, making it a welcome feature.
The beds at Sultan Palace Hotel are highly praised for their comfort, contributing to a restful sleep experience. Still, occasional issues like torn beds were noted but are not widespread.
Overall, while the Sultan Palace Hotel is marketed as a five-star establishment, many guests feel it aligns more closely with a four-star experience. Specific improvements in service, food quality, cleanliness and Wi-Fi connectivity could better meet guests' five-star expectations. The hotel's luxurious decor, spacious rooms and positive amenities make it a top choice for those seeking a comfortable and upscale stay, particularly for business travelers needing convenient access to the airport.
Hotel for Honeymoon
Provides comfortable accommodations and a range of amenities, ensuring a pleasant stay for couples. Its ambiance and services contribute to a positive experience.
Family Friendly Hotel
Offers a child-friendly policy where children between 0-7 stay free. It provides luxurious accommodations and amenities such as cribs and extra beds upon request, ensuring a comfortable stay for families. It also has good transport links.
Romantic Hotel
Provides comfortable accommodations and good service, creating a pleasant environment for a romantic stay. Its amenities cater to a relaxing and enjoyable experience.
Hotel with Swimming Pool
This hotel features a swimming pool with comfortable water temperature and an indoor heated swimming pool. It provides a comfortable swimming experience and is complemented by a fitness center.
Heated Pool Indoor Pool
Business Hotel
This hotel offers a 24-hour business center and conference space. It is tailored for business experiences with its elegant design and high-end amenities.
Hotel with Parking
Sultan Palace Hotel features a spacious and secure car park, available free of charge. Free self parking and free private parking are also offered.
Hotel with Indoor Pool
This 5-star hotel offers an indoor pool as part of its extensive sports and wellness facilities. Guests can enjoy a swim, access a fitness center and sauna, and also find a spa and various massage treatments available on-site.
Luxury Hotel
Hotel with Spa
Hotel with Gym
5-Star Hotel
Hotel with Heated Pool
Guest Reviews
Sultan Palace Hotel boasts a highly convenient location, particularly for those traveling through Atyrau International Airport. Located just a short 4-10 minute taxi ride from the airport, the hotel is ideal for layovers or quick stays. This proximity makes it especially suitable for guests attending conferences, exhibitions or other events. The area around the hotel is noted to be in active development, enhancing its future prospects. However, some guests found the hotel less ideal for those wishing to explore the city center or access local shops and entertainment venues, as it is somewhat distant from central Atyrau. Despite this, the general consensus is that the location's ease of access to and from the airport offers a significant benefit for many travelers.
The breakfast experience at Sultan Palace Hotel has received mixed reviews from guests, though there are several positive aspects worth highlighting. Many guests have praised the breakfast for being good, delicious and filling. The serving time, from 6 am to 10 am, is convenient for early risers and there are varied and tasty options available. Some guests mentioned that the breakfast has improved significantly over time, offering a rich selection of food that includes pork bacon.
However, it’s notable that not all guests were satisfied. Some found the breakfast to be poor and meager with limited and monotonous selections. Complaints were made about the quality of certain items, such as cold fried eggs, stale sausages and the absence of fruits and yogurts. Certain reviews noted that the breakfast was not up to the standards of a 5-star hotel, more closely resembling a 3-star experience.
Overall, while the Sultan Palace Hotel offers a breakfast that many find enjoyable and good, there is clearly room for improvement to meet the expectations of all guests.
The dinner experience at Sultan Palace Hotel presents a mixed bag of reviews. Many guests found the dishes served in the hotel restaurant to be very tasty with the cuisine described as excellent and affordable. The lobby bar also received praise for its delicious food. On the menu, there appears to be a mix of culinary delights, which some guests found quite appealing.
However, not all reviews were glowing. There were criticisms about the unusual restaurant menu with some dishes described as tasteless or oversalted. Portion sizes did not always match the pictures in the menu and the availability of food items varied. Instances of poor preparation were noted, such as the pepper steak which was described as dry and inedible. Additionally, the service in the restaurant was reported to be slow, leading to long wait times for room service deliveries.
While the prices at the restaurant are comparable to other establishments in the city or online food delivery services, some guests felt the quality did not justify the cost.
In conclusion, while there are definite highlights in the dining experience at Sultan Palace Hotel, particularly in terms of taste and affordability, there are also areas that need improvement, especially regarding service speed and consistency in food quality.
Sultan Palace Hotel features rooms that receive generally positive feedback from guests. Many describe the rooms as clean, spacious and comfortable with cozy and luxurious elements. The beds are notably comfortable, the mattresses are praised and the furniture is convenient. Guests appreciate the good quality bathrobes and towels, along with spacious showers and well-maintained showers and baths. The rooms often boast nice views and a quiet atmosphere, contributing to the overall comfort.
However, a few recurring issues have been noted. Some guests encountered problems such as insufficient lighting, unpleasant smells and rooms that were occasionally cold due to drafts from windows or the ventilation system. Cleanliness inconsistencies were also mentioned with reports of dust, dirty carpets and instances where rooms were not properly cleaned before check-in. Amenities such as TVs and irons did not always function correctly.
Despite these drawbacks, the hotel is recognized for its beautiful and pompously decorated building, creating a luxurious ambiance. The rooms are considered a solid four-star experience, even though the hotel is marketed as a five-star establishment. In summary, while the Sultan Palace Hotel offers a comfortable and spacious stay with several luxury touches, there are a few areas where improvement is needed to fully meet guest expectations.
Sultan Palace Hotel receives a lot of positive feedback regarding its beds with many guests praising the experience as very comfortable. The hotel offers a variety of bed sizes, including large and king-size beds, which are frequently noted for their comfort. The mattresses and pillows are also highlighted for their softness, contributing to a very restful sleep. Guests often mention the spacious and clean rooms, which come with soft carpets and a range of hygiene products, adding to the overall comfort. However, there are occasional mentions of issues, such as torn beds in some rooms. Despite these isolated cases, the general consensus remains that Sultan Palace Hotel provides an excellent and luxurious sleeping experience.
The 'Sultan Palace Hotel' provides mixed experiences when it comes to cleanliness. On the positive side, many guests found their rooms to be very clean, cozy and comfortable with amenities such as bathrobes, slippers and cosmetics provided. The hotel maintains clean and fresh interiors with ample emphasis on cleanliness and sanitary requirements. Rooms were described as spacious and equipped with clean white linen with some rooms being cleaned twice a day. The general state of the hotel is well-maintained, adding to a pleasant aesthetics.
However, a number of reviews highlighted areas where cleanliness did not meet expectations. Comments pointed to superficial and poor cleaning efforts, asserting that the rooms were not always cleaned as requested and mentioning the presence of dust and insects such as flies, cockroaches and spiders. Some reviews noted that the rooms appeared visually clean, but a closer inspection revealed neglect in detailed cleaning, such as dust in corners and occasional bugs found post-cleaning.
In summary, while the 'Sultan Palace Hotel' has the capacity to offer a clean and comfortable stay to its guests, there are inconsistencies in maintaining high cleaning standards across all rooms.
Sultan Palace Hotel features a diverse team with mixed reviews regarding their service. Many guests have complimented the friendly and polite demeanor of the staff, noting their willingness to help and professional attitude. Positive interactions are frequently highlighted, especially with the reception and check-in processes, where efficiency and friendliness seem to prevail. The administration appears responsive to feedback and consistently works to address any shortcomings.
However, there are also reports of staff being inattentive, sluggish and even unfriendly with some guests feeling neglected or poorly treated. Instances of unresponsive behavior and a lack of initiative in addressing basic needs such as providing essential toiletries have been mentioned. Despite these issues, the overall impression left by many guests was favorable, particularly towards the helpful and efficient members of the team.
The wifi at Sultan Palace Hotel has received predominantly negative feedback from its guests. Many reviewers have expressed frustration with weak and unstable connections, reporting that the wifi is slow, frequently disconnects and often doesn't work at all, especially in the rooms. Some guests had to go to the café or the first floor for a more reliable connection. Although there are a few mentions of fast wifi in certain areas like the bar or near the administration, these instances appear to be exceptions rather than the norm. The reception team is aware of the issues, yet the overall sentiment suggests significant dissatisfaction. Improving the internet connection would greatly enhance the guest experience, particularly for those who need stable internet for work.
The Sultan Palace Hotel receives favorable feedback for its spa amenities. Guests frequently mention the quality of the spa center with particular praise for the massages provided by Svetlana. The spa area and services are well-regarded, contributing to a pleasant overall experience. The facility also includes a spacious pool and gym, both adding to the appeal. Visitors appreciate the combination of the spa, fitness center and pool, noting their high standards. While the absence of a massage price list and some negative remarks about the spa zone are mentioned, the general sentiment is positive with many enjoying the spa and swimming pool.
The Sultan Palace Hotel's gym receives commendations for its well-equipped and comprehensive fitness facilities. Guests appreciate the variety and quality of the equipment, referring to it as good and pretty complete, which seems to meet their fitness needs. The presence of a fitness center that includes a swimming pool is also highlighted and adds to the positive experience for health-conscious travelers.
However, there are some operational issues mentioned regarding the gym's opening hours. The gym doesn't start operations until 9 or 9:30 in the morning, which can be inconvenient for early risers or those needing to work out before starting their workday. Additionally, some reviews mention that the gym area is not isolated from the pool area and can feel stuffy, which could affect the overall comfort during workouts.
Overall, while the gym's quality and equipment are well-regarded, its operating hours and layout might pose challenges for some guests.
The Sultan Palace Hotel's pool facilities have garnered positive feedback from guests. The pool is consistently described as clean, well-maintained and pleasant to swim in, especially on hot days. Guests appreciated the pool's comfortable water temperature and the indoor heated swimming pool is a welcoming feature. The fitness center, which includes the pool, adds to the hotel's appeal. Although some comment on the pool area being chilly, the overall sentiment remains favorable with descriptors such as good, nice and not bad frequently mentioned. The swimming pool facilities are reliably available and meet expectations, making it a commendable feature of the hotel.
Sultan Palace Hotel presents itself as a five-star establishment, but several reviews suggest otherwise. Many guests believe it more accurately fits the description of a four-star hotel and some express disappointment that it does not even reach that standard. Comments on service and comfort are notably critical, highlighting that these key aspects are lacking. While a few reviews mention the potential for a 4+ star experience, the consensus is that it does not meet the expectations of a true five-star hotel. Guests have also expressed frustration over specific amenities, such as the inability to watch sports matches properly, which further diminishes their overall experience.
Sultan Palace Hotel offers a range of amenities that cater well to business travelers. The rooms are furnished with convenient furniture and feature comfortable beds covered in clean white linen. Guests appreciated the availability of mini sewing kits, good quality bathrobes and towels, as well as showers in good condition. For those needing to stay connected, the hotel provides a stable internet connection and quick Wi-Fi, although some guests mentioned occasional hardware issues with the Wi-Fi. The hotel also boasts facilities such as a gym, a conference room and a luxury spa and swimming pool, making it a suitable choice for short business trips.
Sultan Palace Hotel offers a luxurious experience, featuring spacious rooms with superb decor and elegant interiors. The establishment prides itself on a luxurious Eastern-style look, making it an ideal venue for photo shoots. Despite some claims that it falls short of a true five-star experience, the beautifully decorated and well-furnished rooms contribute to its charm. Cleanliness is consistently noted, adding to the overall upscale ambiance. While there may be some minor oversights in guest room provisions, it remains a top choice for those seeking a high-end hotel experience.
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Location
Breakfast
However, it’s notable that not all guests were satisfied. Some found the breakfast to be poor and meager with limited and monotonous selections. Complaints were made about the quality of certain items, such as cold fried eggs, stale sausages and the absence of fruits and yogurts. Certain reviews noted that the breakfast was not up to the standards of a 5-star hotel, more closely resembling a 3-star experience.
Overall, while the Sultan Palace Hotel offers a breakfast that many find enjoyable and good, there is clearly room for improvement to meet the expectations of all guests.
Dinner
However, not all reviews were glowing. There were criticisms about the unusual restaurant menu with some dishes described as tasteless or oversalted. Portion sizes did not always match the pictures in the menu and the availability of food items varied. Instances of poor preparation were noted, such as the pepper steak which was described as dry and inedible. Additionally, the service in the restaurant was reported to be slow, leading to long wait times for room service deliveries.
While the prices at the restaurant are comparable to other establishments in the city or online food delivery services, some guests felt the quality did not justify the cost.
In conclusion, while there are definite highlights in the dining experience at Sultan Palace Hotel, particularly in terms of taste and affordability, there are also areas that need improvement, especially regarding service speed and consistency in food quality.
Rooms
However, a few recurring issues have been noted. Some guests encountered problems such as insufficient lighting, unpleasant smells and rooms that were occasionally cold due to drafts from windows or the ventilation system. Cleanliness inconsistencies were also mentioned with reports of dust, dirty carpets and instances where rooms were not properly cleaned before check-in. Amenities such as TVs and irons did not always function correctly.
Despite these drawbacks, the hotel is recognized for its beautiful and pompously decorated building, creating a luxurious ambiance. The rooms are considered a solid four-star experience, even though the hotel is marketed as a five-star establishment. In summary, while the Sultan Palace Hotel offers a comfortable and spacious stay with several luxury touches, there are a few areas where improvement is needed to fully meet guest expectations.
Beds
Cleanliness
However, a number of reviews highlighted areas where cleanliness did not meet expectations. Comments pointed to superficial and poor cleaning efforts, asserting that the rooms were not always cleaned as requested and mentioning the presence of dust and insects such as flies, cockroaches and spiders. Some reviews noted that the rooms appeared visually clean, but a closer inspection revealed neglect in detailed cleaning, such as dust in corners and occasional bugs found post-cleaning.
In summary, while the 'Sultan Palace Hotel' has the capacity to offer a clean and comfortable stay to its guests, there are inconsistencies in maintaining high cleaning standards across all rooms.
Staff
However, there are also reports of staff being inattentive, sluggish and even unfriendly with some guests feeling neglected or poorly treated. Instances of unresponsive behavior and a lack of initiative in addressing basic needs such as providing essential toiletries have been mentioned. Despite these issues, the overall impression left by many guests was favorable, particularly towards the helpful and efficient members of the team.
Wi-Fi
Spa
Gym
However, there are some operational issues mentioned regarding the gym's opening hours. The gym doesn't start operations until 9 or 9:30 in the morning, which can be inconvenient for early risers or those needing to work out before starting their workday. Additionally, some reviews mention that the gym area is not isolated from the pool area and can feel stuffy, which could affect the overall comfort during workouts.
Overall, while the gym's quality and equipment are well-regarded, its operating hours and layout might pose challenges for some guests.
Pool
5 Star
Business
Luxury
Yes, Sultan Palace Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Sultan Palace Hotel.
No, Sultan Palace Hotel doesn't allow dogs.
Yes, parking facilities are available at Sultan Palace Hotel.
Yes, Sultan Palace Hotel has a gym.
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