Airport Gateway Hotel

Auckland -36.97246400, 174.78787500 , 206 Kirkbride Road (Show on Map)
6.6
Rated


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1 room2 guests 1 room, 2 guests
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Summary of reviewsThe Airport Gateway Hotel boasts a strategic location near Auckland Airport, making it highly convenient for travelers with early flights or layovers. Its location is complemented by an efficient complimentary airport shuttle service and easy access to highways, public transport, car rental services and long-term parking. Guests appreciate its affordability, friendly staff, clean and comfortable rooms, contributing to a hassle-free stay.

The hotel's breakfast offerings receive mixed reviews. Guests enjoy the delicious and varied options, including cooked and continental choices, especially with breakfast included in the room rate and takeaway options for early departures. However, some guests cite a lack of variety, cleanliness issues and disorganized service. Still, the breakfast is generally praised for its taste and convenience.

Dinner at the on-site restaurant is mostly well-received, offering a range of tasty, reasonably priced dishes including popular items like scotch fillet steak and lamb curry. The service is friendly and efficient, though the decor could use an update. Some guests report inconsistencies in food quality and preparation, but the restaurant is valued for its convenience and overall good value for money.

Room reviews reveal positive aspects like spaciousness, comfort and cleanliness. The beds are particularly praised for comfort, ensuring a good night's sleep. However, some rooms suffer from outdated decor, faulty equipment and cleanliness issues, such as musty smells and broken fixtures. Upgrading room maintenance and modernizing the furnishings could significantly enhance guest experiences.

Cleanliness throughout the hotel is an area needing improvement. While some guests find their rooms clean and tidy, many report issues like dirty carpets, mold and unclean bathrooms. The property appears worn and in need of a deep clean and regular maintenance to correct these problems.

The hotel staff stands out for their friendly, helpful and welcoming demeanor. Professionalism and attentiveness are frequently highlighted with many guests appreciating the efforts of reception, housekeeping and restaurant staff in enhancing their stay. Overall, staff interactions contribute significantly to a pleasant experience.

Free wifi at the hotel receives mixed feedback. While some guests find it powerful and fast, many experience weak, slow or unreliable connections, especially in their rooms. TV services also face criticism for having limited channels and malfunctioning remote controls.

Parking facilities are generally appreciated for being free, secure and conveniently located near guest rooms. The complementary 5-day parking service for travelers adds value, though a few guests note issues like insufficient spaces and a poorly maintained parking lot.

For families, the hotel offers large and comfortable family rooms, suitable for up to five members. The family-friendly amenities and helpful staff make it a convenient choice, although there are minor drawbacks such as limited playground facilities and occasional noise.

Overall, the Airport Gateway Hotel is recognized for its strategic location, friendly staff, comfortable beds and convenience. However, there is a clear need for improvements in cleanliness, room maintenance and wifi reliability to fully satisfy the diverse needs of its guests.
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Categories
Cheap Hotel
This hotel near Auckland Airport provides affordable rooms with essential amenities. Its location makes it a convenient choice for travelers needing quick access to the airport.

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Business Hotel

Hotel with Parking

Accessible Hotel

4-Star Hotel

Room Types
Deluxe King Room This room offers a TV with satellite channels, a refrigerator and tea/coffee making facilities.

Standard Double or Twin Room This room offers a TV with satellite channels, a refrigerator and tea/coffee making facilities.

Triple Room This room offers tea/coffee making facilities and an en suite bathroom. This room has no capacity for additional guests.

Three-Bedroom Family Room This family unit features 3 separate bedrooms, a full kitchen with an oven and a microwave, and a lounge area with satellite TV. This room has no capacity for additional guests.

Two-Bedroom Family Room Featuring free toiletries, this family room includes a private bathroom with a shower and a hairdryer. Guests can make meals in the kitchen that has a stovetop, a refrigerator, kitchenware and an oven. The family room has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a private entrance, as well as a tea and coffee maker. The unit has 3 beds.

Standard Queen Room The spacious double room offers a private entrance, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. This double room has an electric kettle, a carpeted floor and a flat-screen TV with cable channels. The unit has 1 bed.

Standard Twin Room Providing free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The twin room provides a private entrance, a wardrobe, an electric kettle, a carpeted floor, as well as a flat-screen TV with cable channels. The unit offers 2 beds.

Guest Reviews
6.6
Rated
Location
The Airport Gateway Hotel's location consistently garners praise from its guests for its close proximity to Auckland Airport, making it an ideal choice for those with early morning flights or layovers. Conveniently positioned close to major highways and public transport, the hotel allows easy access not only to the airport but also to nearby amenities and shops. Many reviews highlight the advantage of the complimentary airport shuttle service, which simplifies transit for weary travelers.

Guests often mention the affordability and convenience of the hotel as significant benefits. The presence of an on-site restaurant, friendly staff and clean, comfortable rooms further enhance the overall experience. The location is also noted as providing easy access to car rental services and long-term parking, making it suitable for both short stays and extended travel arrangements.

While it may not be the closest hotel to the city center, its strategic position near Auckland Airport and essential services makes the Airport Gateway Hotel a practical choice for travelers looking for a hassle-free stopover.

Breakfast
The breakfast experience at Airport Gateway Hotel has received a mixed reception from guests. On the positive side, many found the breakfast to be delicious with a delightful variety of options. Guests appreciated the inclusion of both continental and cooked choices, which were well-prepared and reasonably priced. The convenience of having breakfast included in the room rate, as well as the availability of a takeaway breakfast for early departures, added to the hotel's appeal. The staff's friendliness and helpfulness also contributed to a pleasant dining experience for many.

However, not all feedback was glowing. Some guests mentioned that the breakfast offerings could be limited and repetitive, highlighting a lack of variety and freshness in the options available. Cleanliness issues and disorganization during the breakfast service were also noted with some guests encountering dirty tables and insufficient supplies like plates and cutlery. Additionally, the continental breakfast, while adequate for some, was disappointing for others who had hoped for more diverse and appealing choices.

Overall, Airport Gateway Hotel's breakfast has its strengths, particularly in taste and convenience, but there is room for improvement in terms of variety, presentation and service efficiency.

Dinner
The restaurant experience at Airport Gateway Hotel receives a generally positive reception from guests, highlighting a good variety of menu options at reasonable prices and the convenience of having an on-site dining facility. Many guests found their food to be delicious with standout dishes including scotch fillet steak cooked to perfection, lamb curry and Indian meals receiving particular praise. Service in the restaurant also garnered commendations for its friendliness and efficiency, although it was occasionally described as haphazard.

Despite these positive notes, there were a significant number of critiques regarding the quality and preparation of certain dishes. Issues such as cold meals, overly fatty pork ribs and the use of frozen vegetables detracted from some diners' experiences. The decor and atmosphere of the restaurant were described as needing an update to enhance the dining ambiance further.

Portion sizes were generally appreciated and the affordability of the meals was a recurring theme with several guests noting that the restaurant offered good value for money. The convenience of the restaurant, especially for travelers needing a quick and easy meal close to the airport, was a significant plus.

In summary, while the restaurant at Airport Gateway Hotel offers decent meals at budget-friendly prices and boasts an array of satisfying dishes, improvements in food consistency and a refresh of the dining space could enhance the overall dining experience for guests.

Rooms
The reviews for the Airport Gateway Hotel highlight a mix of positive and negative aspects, focusing particularly on the rooms. Many guests appreciated the spaciousness and comfort of the rooms, noting that the beds were often very comfortable and the rooms clean. Several reviews mentioned that the rooms were good in size with some even having the extra bed and amenities necessary for a longer stay. The hotel's convenient location near the airport and the availability of an airport shuttle were also frequently praised.

On the downside, there are consistent mentions of the rooms being outdated with some suffering from faulty equipment and general wear and tear. Issues such as musty smells, broken fixtures, lack of proper cleaning and heating problems were commonly cited. The decor was described as tired and in need of updating. Some specific problems included missing amenities, dirty bathrooms and security concerns with door locks.

Overall, while the spaciousness and comfort of the rooms were often positively noted, significant concerns about cleanliness, maintenance and outdated furnishings were recurring themes in the reviews. The hotel's location and shuttle service stand out as essential conveniences, but improvements in room maintenance and modernization could enhance guest experiences significantly.

Beds
The bed reviews for the Airport Gateway Hotel are predominantly positive. Guests frequently mentioned that the beds were comfortable with many describing them as comfy or very comfortable. Cleanliness of the bedding also received commendations, as guests noted clean sheets and tidy bedlinen. Several reviews highlighted the large size of the beds and the good quality of the mattresses, ensuring a pleasant sleep experience without back pain the next morning. The pillows were often praised for their comfort, though a few guests found them overstuffed or hard.

However, not all feedback was glowing. Some guests encountered beds that were too hard or uneven and a few experienced issues with stained bedding or linens that didn't appear freshly changed. The pillows occasionally received criticism for being lumpy. A few reviews pointed out the lack of heating and thin quilts, which potentially affected comfort during colder nights. Additionally, some guests mentioned beds being either too firm or worn out and there were occasional complaints about cleanliness.

Despite these occasional negatives, the general consensus from the reviews suggests that the beds at Airport Gateway Hotel generally provide a comfortable and restful stay.

Cleanliness
The reviews for Airport Gateway Hotel vary widely, but there are consistent concerns about cleanliness and maintenance. Many guests mentioned that the rooms were clean and tidy upon arrival with some noting the bed linen was clean and the room spacious and hygienic. The bathrooms were described as clean by a few visitors and the staff received praise for fulfilling basic cleaning and room-clearing duties.

However, numerous complaints point to a severe need for improvement. Guests frequently noted dirty carpets, walls and ceilings with recurring mentions of mold in showers and musty smells permeating rooms and corridors. Some guests encountered unpleasant surprises like dirty nappies in the gardens, unclean bedding and grime on surfaces such as TV screens and mirrors. The state of the bathrooms often drew ire with unclean toilets, blocked drains and inconsistent towel and bathroom supply availability highlighted by several guests.

Moreover, the overall state of the property seems to be "tired" or "run-down," with worn carpets, broken fixtures and a dilapidated appearance frequently commented upon. Issues extended beyond room cleanliness to smelly corridors, inefficient cleaning services and outdated furnishings contributing to a less-than-pleasant stay for many guests.

In summary, while the hotel has redeemable qualities such as large room sizes and basic cleanliness maintained by the housekeeping staff, it is clear that significant improvements in regular deep cleaning and overall property maintenance are necessary to align guest experiences with expectations.

Staff
The reviews of the 'Airport Gateway Hotel' highlight the staff as one of the standout features of the property. Words like friendly, helpful and welcoming frequently appear, painting a picture of a team committed to providing excellent customer service. Many guests specifically appreciate the reception and restaurant staff, noting their professionalism and attentiveness. Instances of staff going the extra mile, providing information and ensuring a smooth check-in and check-out process are commonly mentioned.

Several reviews praised the bus driver and housekeeping staff for their friendliness and helpfulness. Individual staff members, including those at the front desk and in the dining area, are often described as lovely, obliging and accommodating. Despite some occasional criticisms regarding unresponsiveness or lack of attentiveness, the general consensus points to a positive and engaging staff experience.

Moreover, guests found the staff to be courteous and efficient with some going out of their way to make visitors feel welcome. This seemed to resonate particularly well with those needing extra assistance or early check-ins. Even amid isolated reports of less favorable interactions, the majority of feedback depicts the hotel staff as a crucial element in enhancing the overall guest experience.

Conclusively, the staff at 'Airport Gateway Hotel' appear to consistently deliver friendly and helpful service that significantly contributes to guests' satisfaction, making their stay pleasant and comfortable.

Wi-Fi
Guests have shared mixed experiences regarding the wifi at the Airport Gateway Hotel. Many praised the free wifi, noting it was powerful, worked well and had great speed. Some reviews even described the internet as fantastic and excellent. However, several guests experienced issues including weak, slow or unreliable connections with some noting the wifi was non-existent or not working properly in their rooms. Complimentary wifi was mentioned as a positive aspect, though there were a few instances where no information was provided about it in the rooms.

The hotel's TV services also garnered feedback, largely focusing on the limited number of channels and unreliable TV remote controls, which many guests found not working or malfunctioning. Despite these issues, the internet connection, when functioning well, was a highlighted benefit for several guests.

Parking
The Airport Gateway Hotel offers varied experiences when it comes to parking facilities. Many guests appreciated the free parking option, which included special features such as a 5-day complimentary parking service while traveling overseas and the convenience of parking close to their rooms. Secure and ample parking was often highlighted with some mentioning that it provided a safe lock-up for vehicles overnight.

Several visitors found the parking convenient and easy to access, appreciating the ability to park right outside their rooms. This easy access was particularly noted as a positive feature for its proximity to both the rooms and the hotel's main facilities, including the restaurant and services for airport transfers.

However, not all reviews were positive about the parking situation. Some guests experienced difficulties with insufficient parking spaces, especially for long-term parking. The parking lot was described by some as chaotic, poorly maintained and in need of significant repairs with mentions of potholes and rough driveways. Reports of limited availability and the inconvenience of finding a space also surfaced frequently.

There were mentions of rather unpleasant experiences, such as ferocious cats roaming in the parking area and occasional flooding issues. Despite these setbacks, the overall sentiment leaned towards praising the free and secure parking options, especially for short-term stayers looking for convenience and ease during their travels.

Family
The Airport Gateway Hotel offers a variety of amenities suitable for families, making it a convenient choice for those traveling with children. Guests appreciated the large and spacious family rooms, which provide comfortable accommodation for larger groups or families of up to 5 members. The family suites were noted to be clean and comfortable, contributing to a pleasant stay for guests.

Several reviewers highlighted the availability of family rooms that were well-suited for their needs and many found the hotel to be a great place for families with family-friendly and toddler-friendly spaces. The hotel also features a patio area, adding to the comfort for families who may want some outdoor space.

While some guests had issues with noise from other children and found the playground offerings, consisting of only two swings, to be limited, the overall sentiment was positive regarding the family-friendly nature of the hotel.

The hotel’s location proved convenient with close parking for short stays and restaurants nearby that are friendly to families. The staff at the hotel were described as friendly and helpful, enhancing the overall family experience.

In summary, the Airport Gateway Hotel is a good option for families looking for spacious, comfortable and family-friendly accommodation with some minor drawbacks in terms of playground facilities and room noise.

3 Star
Airport Gateway Hotel offers a solid three-star experience, characterized by excellent value for money and an array of functional amenities. While the hotel is certainly dated and in need of renovations, it compensates with reasonable prices and clean, albeit basic, facilities. Guests frequently mention that the location is convenient, particularly for those needing a quick and easy airport transfer.

Though the decor is described as old and tired, the hotel serves its purpose well for short stays and budget-conscious travelers. Many reviews highlight the comfortable beds and the effective, accommodating service provided by the staff. Despite the outdated furnishings and multiple equipment issues, the rooms are generally deemed clean and functional.

The property includes an onsite restaurant, though meals are noted as average and below par. Guests appreciate the value-added elements like the inclusion of a continental breakfast. However, the reviews do suggest some specific problems such as missing towel rails, sunken bathroom floors and a lack of air conditioning and heating, which might affect the overall comfort of the stay.

Ultimately, Airport Gateway Hotel fulfills the expectations of a typical three-star hotel. It offers a pragmatic solution for overnight stops near the airport, making it a recommendable option for budget stays. The pricing aligns well with the level of service and facilities provided, making it a popular choice for those seeking affordability over luxury.

Business
The Airport Gateway Hotel is strategically situated close to the airport, making it a convenient choice for business travelers. The location is especially advantageous for those needing quick access to business routes and proximity to corporate venues. Business travelers will find the facilities accommodating with conference rooms, a business center and other business services readily available. The hotel is noted for offering good value for money and being suitable for short stays and layovers.

Guests appreciate the friendly and efficient staff, as well as the reliable, free shuttle bus service which enhances the ease of commuting to and from the airport. The property offers basic amenities, but they are sufficient for a brief business visit. Convenient parking and fantastic Wi-Fi connectivity further add to its business-friendly environment.

However, it should be noted that the hotel has received some negative remarks regarding its condition with some areas needing renovation and repairs. Despite this, many have found the location to be handy and the services to be helpful for business needs. Overall, the Airport Gateway Hotel is a practical choice for business travelers looking for affordability and convenience.

Accessible
The Airport Gateway Hotel has garnered praise for its accessibility, particularly for guests with disabilities. It offers excellent access and convenient transportation options, such as a free shuttle bus to Auckland Airport and a reliable Yellow Bus service to the terminal. The hotel's location near public transport makes it easy for guests to reach the city via accessible buses.

Check-in and check-out processes are smooth and efficient with friendly and helpful staff ready to assist guests when needed. The facilities are designed to accommodate various needs, boasting features like accessible rooms, reliable elevators and easy-to-use accessibility features throughout the property. Parking is convenient with spaces available right outside the rooms and guests appreciated the option to leave their cars at the hotel.

However, there were some drawbacks noted. The hotel appears dated with some mentions of dirty linens and dusty mirrors. Additionally, the access to some rooms can be dingy and difficult to find and certain rooms were too small to accommodate mobility walkers comfortably. Despite these issues, the overall positive feedback highlights the hotel's strong points in accessibility and convenient services for travelers.


No, Airport Gateway Hotel doesn't have any pool.

No, a spa isn't available at Airport Gateway Hotel.

No, Airport Gateway Hotel doesn't allow dogs.

Yes, parking facilities are available at Airport Gateway Hotel.

No, Airport Gateway Hotel doesn't have a gym.

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