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Summary of reviewsAuckland Harbour Suites enjoys a strategic location that many guests have praised, highlighting its prime placement for exploring downtown Auckland. Visitors find the proximity to major attractions like Spark Arena, Sky Tower, Queen Street and Viaduct Harbour to be highly convenient with easy access to restaurants, bars and public transportation. The stunning city and harbour views from the rooms add significant appeal, making the hotel a great value for money.
The rooms, described as spacious and comfortable, come well-equipped with kitchen facilities and amenities suitable for longer stays. Although some guests appreciated these features and the breathtaking views from balconies, there were notable mentions of the rooms' dated condition, cleanliness issues, noisy portable air conditioners and awkward layouts. Despite these drawbacks, the overall comfort and basic facilities were satisfactory for many.
Cleanliness reviews are mixed with positive remarks on tidy, well-appointed rooms and clean linens. However, several guests encountered cleanliness issues, including dirty carpets, stained furnishings and poorly maintained bathrooms. The need for a comprehensive property-wide refurbishment was a recurring theme for a better guest experience.
The staff receives widespread praise for their friendliness, professionalism and helpfulness. Reception services, in particular, were noted for smooth and pleasant check-ins and staff members were often recognized for going above and beyond to assist guests.
Wi-Fi connectivity presents mixed experiences. While some guests praised the stable and effective connection for streaming, others faced issues with slow speeds, limited data usage and connectivity problems, particularly when using streaming services.
The gym and pool amenities have room for improvement. Guests found the gym equipment old and poorly maintained with broken machines and cleanliness issues being common complaints. The outdoor pool, though appreciated by some, was often criticized for being unheated, cold and dirty with ongoing maintenance issues noted by several guests. Pool closures due to renovations also detracted from the experience.
Parking at Auckland Harbour Suites is generally seen as convenient and secure, particularly in the underground garage. However, tight parking spaces and high costs were frequent points of contention with guests suggesting better communication about parking availability and fees upon booking.
The location places guests in proximity to a vibrant nightlife scene, ideal for those seeking late-night entertainment. However, the lively environment also comes with nighttime noise and some reviews highlighted safety concerns in the area late at night.
Overall, Auckland Harbour Suites manages to offer a decent stay with its convenient location, stunning views and friendly staff. Though some facilities and maintenance aspects need attention, the hotel remains a viable accommodation option for travelers seeking to explore Auckland. Show more
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Aparthotel near Nightlife Spots
Situated on Gore Street, these suites are within easy walking distance of the many bars and restaurants located throughout the Britomart precinct.
Aparthotel with Swimming Pool
The hotel offers pool facilities for guests. It is a popular choice among hotels with pools in Auckland.
Rooftop Pool Outdoor Pool
Aparthotel with Outdoor Pool
This hotel offers a heated outdoor pool located on Level 1. Guests have access to this facility along with a gym. The apartments provide harbor or city views.
Aparthotel with Parking
Aparthotel with Gym
4-Star Aparthotel
Skyscraper Aparthotel
Aparthotel with Rooftop Pool
Room Types
StudioThis spacious studio features lovely city views, full kitchen and laundry facilities, and a seating area with satellite TV and a DVD player.
Please note that this room has no capacity for additional guests. This room cannot accommodate a cot/crib.
One-Bedroom Apartment with Harbour ViewThis luxury apartment offers stunning harbour views, full kitchen and laundry facilities, and a living room with satellite TV and a DVD player.
One-Bedroom Apartment with City ViewThis spacious apartment features lovely city views, full kitchen and laundry facilities, and a living room with satellite TV and a DVD player.
Two-Bedroom Apartment with City ViewThis apartment features views over Auckland city, a full kitchen and a living and dining area.
Two-Bedroom ApartmentThis spacious apartment features views over Auckland Harbour and includes a full kitchen, separate living area and private bathroom with shower over bath.
Two-Bedroom Apartment with Harbor ViewThis apartment features views over Auckland Harbour, full kitchen and laundry facilities and a separate living area. The private bathroom includes a shower over bath.
One-Bedroom Apartment with City View - No HousekeepingThis apartment features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The well-equipped kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. Boasting a balcony with city views, this apartment also features a washing machine and a flat-screen TV. The unit has 1 bed.
Two-Bedroom Apartment with City View - No HousekeepingThis apartment features views over Auckland city, a full kitchen and a living and dining area.
Studio - No HousekeepingThis apartment comes with a kitchenette, a seating area, 1 separate bedroom and 1 bathroom with a walk-in shower and a hairdryer. In the kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. Boasting a balcony, this apartment also features a washing machine, a tea and coffee maker and a flat-screen TV. The unit has 1 bed.
One-Bedroom Apartment with Harbour View - No HousekeepingThis apartment features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The well-equipped kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment features a washing machine, a tea and coffee maker, a flat-screen TV and a balcony. The unit has 1 bed.
Two-Bedroom Apartment - No HousekeepingThis spacious apartment consists of 1 living room, 2 separate bedrooms and 1 bathroom with a bath and a shower. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment features a washing machine, a tea and coffee maker, a flat-screen TV and a balcony. The unit offers 2 beds.
Two-Bedroom Apartment with Harbor View - No HousekeepingThis spacious apartment comprises 1 living room, 2 separate bedrooms and 1 bathroom with a bath and a shower. Guests can make meals in the kitchen that is equipped with a stovetop, a refrigerator, a dishwasher and kitchenware. Featuring a balcony, this apartment also provides a washing machine, a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.
Guest Reviews
7.3
Good
Location
Auckland Harbour Suites boasts a prime location with numerous reviews highlighting its convenience and accessibility. Visitors consistently praised the hotel's central position in the city, making it perfect for exploring downtown Auckland. The hotel is within walking distance to key attractions such as Spark Arena, the Sky Tower, Queen Street and the Viaduct Harbour, ensuring guests can easily access restaurants, bars, shopping areas and public transportation like trains and ferries. Many reviews also note the stunning views of the city and harbour from the rooms, adding to the appeal of staying at this property. Overall, the location is deemed superb, offering great value for money and easy access to the city's best offerings.
Rooms
Auckland Harbour Suites has received a variety of feedback from guests regarding its rooms. Despite some negative comments, many found positive aspects worth highlighting. The rooms are noted for being spacious, comfortable and well-equipped, offering amenities such as kitchen facilities, washer and dryer and full-fledged kitchenettes which were appreciated by those staying for longer terms. The balconies, albeit small, provided great city and harbor views.
However, several reviews pointed out the rooms' dated condition, indicating a need for renovation and maintenance. Issues such as peeling paint, old furniture and cleanliness concerns were recurrent. Some guests also mentioned noisy portable air conditioners, small bathrooms and awkward room layouts.
Location-wise, the property stands out for its proximity to Auckland's main attractions with Spark Arena and the city center within easy reach. The check-in process was generally described as smooth and the views from the higher floors received praise.
In terms of comfort, the beds were mostly deemed comfortable, although some found them less so. Despite the worn-out appearance and minor maintenance issues, the rooms offered a cozy stay with facilities meeting the basic necessities.
Overall, Auckland Harbour Suites provides a decent accommodation option with spectacular views and convenient location, but it could significantly benefit from some updates and better attention to cleanliness and maintenance.
Beds
Guests at Auckland Harbour Suites have shared mixed feelings regarding the beds. On the positive side, many guests found the beds to be very comfortable, often using phrases such as "super comfortable," "comfy," and "lovely." The beds were frequently described as clean with crisp linens and ample pillows adding to the overall comfort. Some guests particularly appreciated the additional pillows and noted the bedding as being of good quality.
However, several reviews pointed out less satisfactory experiences. Some guests found the beds to be uncomfortable, citing issues such as being too hard or too soft and bed sizes that were not ideal. Others mentioned structural concerns like beds sinking in the middle or hard beams that made them less comfortable. Additionally, a few guests had issues with the cleanliness and maintenance of the beds, noting that some had visible wear or were not properly cleaned.
Despite these criticisms, the majority of guests seemed satisfied with their sleeping arrangements, highlighting the overall comfort and cleanliness of the beds at Auckland Harbour Suites.
Cleanliness
The cleanliness of Auckland Harbour Suites receives mixed reviews from guests. Positive remarks highlight that many found the facilities clean with rooms described as tidy, well-appointed and furnished with clean linens and towels. Several reviews note the apartments were comfortable and had all necessary amenities for a pleasant stay. The location is considered accessible and convenient within walking distance to local restaurants, cafes and bars.
On the other hand, numerous critiques draw attention to areas needing significant improvement. Several guests reported encounters with dirty rooms upon arrival, including unclean carpets, stained furnishings and poorly maintained bathrooms. Issues such as mold, grime and unpleasant smells in various parts of the hotel were recurrently mentioned. Some guests also noted dated and worn-out furnishings, cracked tiles and stained curtains, indicating a need for a property-wide facelift and better upkeep of facilities.
While some guests found the cleanliness satisfactory, others felt the overall maintenance and housekeeping services left much to be desired, suggesting that cleanliness standards are inconsistent. The hotel’s condition, coupled with ongoing construction noise from a neighboring site, further impacted the experience for several visitors. Overall, while Auckland Harbour Suites offers clean amenities to some, an upgrade in cleaning practices and refurbishment is evidently needed to enhance the guest experience consistently.
Staff
Auckland Harbour Suites receives widespread praise for its staff, frequently described as exceptionally friendly, helpful and accommodating. Reviews consistently commend the reception staff for their professionalism, efficiency and readiness to assist. Many guests highlight smooth and pleasant check-in experiences and some note that specific staff members went above and beyond to help with special requests or issues. Despite occasional mentions of unhelpful interactions, the general sentiment reflects that the staff is committed to providing excellent customer service, ensuring guests feel welcomed and supported throughout their stay. Their friendly demeanor and willingness to assist with inquiries and directions further enhance the overall positive experience at the hotel.
Wi-Fi
While staying at Auckland Harbour Suites, the guest experiences with Wi-Fi have been notably mixed. On the positive side, many guests found the Wi-Fi to be good with effective streaming services and a stable connection in certain rooms, allowing for a satisfactory experience in accessing services like Netflix. Some even remarked that the Wi-Fi worked very well with no hitches.
However, there were frequent reports of slow internet speeds and trouble in connecting devices such as smartphones and smart TVs. Many guests encountered issues with limited Wi-Fi data usage, requiring tokens to log in and noted that it was not clearly advertised there would be a cap on Wi-Fi usage. Some rooms experienced connectivity issues and guests mentioned that the Wi-Fi was hit or miss with connections expiring soon after logging in. These connectivity problems were particularly troublesome when trying to connect to Netflix or using other streaming services.
Overall, while some guests enjoyed good network performance, others were left quite disappointed by the limitations and instability of the Wi-Fi at Auckland Harbour Suites.
Gym
The gym at Auckland Harbour Suites, based on guest feedback, leaves much to be desired with numerous reviews pointing out that the equipment is old and not well-maintained. There have been consistent remarks about broken and unusable machines with many guests finding the gym dirty and in need of cleaning and attention. Despite these criticisms, a few guests did appreciate the reasonable gym equipment for a holiday workout and found the pool and gym to be an added bonus. However, issues such as gym closures and broken facilities seem to be common, suggesting that potential visitors should temper their expectations if planning to use these amenities.
Pool
Auckland Harbour Suites features an outdoor pool that has garnered mixed feedback from its guests. While some appreciated the presence of the pool and enjoyed having a swim, others pointed out significant drawbacks. Common concerns included the pool being unheated, which often made the water quite cold, especially as it only receives a limited amount of sunlight throughout the day. Additionally, many reviews highlighted cleanliness issues with several guests describing the pool as dirty and in need of better maintenance. On occasion, the pool was reported to be closed due to ongoing renovations and there seemed to be a lack of essential amenities such as sun beds. Despite the challenges, having a pool was still considered a nice feature by a few guests.
Parking
The 'Auckland Harbour Suites' offers the convenience of on-site parking, which guests appreciated for its availability and security. Many found the underground parking especially useful. However, several reviews indicated that the parking spaces were quite tight and it was a challenge to navigate, particularly for larger vehicles.
A significant concern among guests was the cost of parking with many finding it expensive and sometimes more than what was initially advertised. This added expense was a common point of contention. The need to reserve parking in advance was another recurring theme, as failure to do so could result in no available parking spaces upon arrival.
Despite these issues, the secure car parking and the central location of the hotel’s parking made it a convenient option for many. Some guests did mention that clear communication about parking availability and costs at the time of booking would be helpful to avoid surprises.
Overall, while the parking at 'Auckland Harbour Suites' is viewed positively for its security and convenience, the tight spaces and high costs are drawbacks that potential guests should consider.
Nightlife
Auckland Harbour Suites is situated in a bustling part of the city, offering close proximity to a vibrant nightlife scene filled with an array of clubs, bars and restaurants. This makes it an ideal spot for young travelers seeking an energetic atmosphere and late-night entertainment. However, the lively surroundings come with their share of noise, often extending into the early hours, thanks to nearby nightclubs and street activity.
While some guests appreciate the convenience of being near the CBD and the availability of late-night venues, others have found the noise to be a disturbance, especially from clubs playing loud music and from revelers in the streets. The area has received mixed reviews regarding safety at night with multiple mentions of it feeling somewhat unsafe and reports of unsavory incidents such as fights and noise from inebriated individuals.
Additionally, construction work in the vicinity has contributed to both noise and obstructed views, which has detracted from the overall experience for some guests. Despite these drawbacks, the proximity to Viaduct cafes and restaurants is a notable advantage for those looking to explore Auckland's dining options.
In summary, Auckland Harbour Suites offers a prime location for nightlife enthusiasts but may not be the best choice for those seeking tranquility or a sense of security during late-night hours.
4 Star
Auckland Harbour Suites offers good value for money accommodation with comfortable beds and great views of the harbor, making it a favored choice for many visitors to Auckland. The rooms are spacious, clean and the check-in process is straightforward with convenient parking available. However, the building shows its age with dated decor, worn furniture and carpets and small bathrooms partially detracting from the overall experience. Despite these downsides, the central location and affordability still make it a commendable option. Breakfast provided is adequate, though not exceptional. While it might feel more like a three-star venue by international standards, especially when compared to a place like Australia’s Gold Coast, it remains a solid option for short stays.
Outdoor Pool
The Auckland Harbour Suites offers an outdoor pool, which is well placed within the hotel’s amenities. However, reviews point to several areas for improvement. Guests have noted that the pool is often in the shade, receiving minimal sunlight throughout the day, which results in colder water temperatures. Despite being advertised, many guests found the pool either unheated or closed during their stay and not suitable for children. Furthermore, some reviews mentioned that the pool area appeared tired, unclean and in need of maintenance. The heated pool, specifically, hasn't been functional for the past three years, leading to disappointment for those expecting a warm swim.
Yes, Auckland Harbour Suites has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.
No, a spa isn't available at Auckland Harbour Suites.
No, Auckland Harbour Suites doesn't allow dogs.
Yes, parking facilities are available at Auckland Harbour Suites.