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Summary of reviewsM Social Auckland consistently impresses guests with its outstanding location, nestled in Auckland's bustling CBD and Viaduct Harbour. Positioned close to key attractions such as bars, restaurants, Commercial Bay and the Sky Tower and with easy access to the ferry terminal, the hotel serves as a perfect base for city exploration. Even with its central location, the rooms are noted for their quietness and comfort and the stunning harbour views enhance the overall experience.
Breakfast at the hotel is frequently praised for its variety and quality with guests enjoying a wide selection from the buffet, especially the scrambled eggs and cereals. While some find the breakfast pricing on the steeper side when not included in packages, the convenience and taste have made it a standout feature.
The hotel's on-site restaurant, Beast and Butterflies, stands out for its delicious and high-quality evening meals. Guests often describe the food as fantastic and the service as impressive with notable mentions of varied options, including vegan dishes and room service. While some note that the restaurant pricing can be high, the general feedback is overwhelmingly positive.
Rooms at M Social Auckland are lauded for their modern design, comfort and cleanliness. Guests enjoy the cozy beds, modern amenities like Nespresso machines and the ample space in many rooms. The unique feature of robotic room service adds to the modern experience, although minor issues such as noisy air conditioning can occasionally arise.
Cleanliness is a strong point with impeccable housekeeping maintaining a high standard. The hotel environs, including public areas, are well-kept, leaving a lasting impression on guests.
Staff at M Social Auckland are recognized for their friendliness and professionalism, enhancing the guest experience significantly. From the front desk to housekeeping, the staff’s cheerful and helpful demeanor ensures that guests feel welcomed and well-attended to.
The complementary Wi-Fi service is reliable and fast, facilitating uninterrupted streaming and connectivity for guests. The gym, although described as small by some, is modern and well-equipped, offering a decent space for workouts.
Parking options, including valet service, are appreciated for their convenience despite being noted as costly by some. The availability of an EV charging station adds to the hotel’s appeal for electric vehicle owners.
Families find M Social Auckland particularly inviting due to its welcoming atmosphere and family-friendly amenities. Special additions like a robot delivering water and treats delight children, while interconnected rooms offer ample space for families.
In summary, M Social Auckland provides an exceptional stay with its prime location, excellent service, quality dining, comfortable and clean rooms and family-friendly environment, making it a highly recommended choice for visitors to Auckland. Show more
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Hotel Taking Steps Towards Sustainability
An eco-certified property, M Social Auckland is designed for conscious travelers. It focuses on providing a natural and wellness-oriented experience with minimal environmental impact.
Hotel for Honeymoon
This modern hotel offers stylish rooms and a vibrant atmosphere, perfect for a contemporary honeymoon. Its waterfront location and trendy design provide couples with a memorable and Instagram-worthy stay.
Romantic Hotel
M Social Auckland offers modern and stylish accommodations on Quay Street. Its waterfront location and vibrant atmosphere make it a great choice for couples.
Business Hotel
M Social Auckland offers accommodations in the heart of Auckland with free WiFi. It provides a central location and modern amenities suitable for business travelers.
Hotel with Parking
This hotel offers convenient parking options nearby, ensuring easy access for guests with vehicles. Its waterfront location provides proximity to Auckland's harbor and city center.
EV charging stations
Accessible Hotel
M Social Auckland is identified as an accessible hotel in Auckland.
Hotel with Gym
Provides a fitness center for guests to enjoy during their stay, making it easy to keep up with their exercise regimen.
Hotel with EV Charging Stations
This hotel offers a convenient EV charging station, making it a suitable choice for guests driving electric vehicles. The hotel provides complimentary charging.
Family Friendly Hotel
5-Star Hotel
Room Types
Social TwinContemporary and chic rooms with two king single beds and wall to wall windows This room type is located from level two to level five.
Social KingContemporary and chic rooms with a king bed and wall to wall windows This room type is located from level two to level five.
Social View KingThese stylish and chic rooms feature wall-to-wall windows, a King bed and amazing views of Auckland harbour. This room type is located from level six to level twelve.
Social View TwinThese stylish and chic rooms feature wall-to-wall windows, two king single beds and amazing views of Auckland harbour. This room type is located from level six to level twelve.
Harbour Suite View LoadedLocated on the highest floors in the property, these rooms offer a Californian king-sized bed and wall-to-wall windows with stunning harbour views. There is a separate sleeping and dining area. Each room has its own freestanding bathtub and shower.
The suite includes:
- Guaranteed accommodation on the highest floors (level 11 or 12)
- Bottle of wine/bubbles with a charcuterie board in our Beast & Butterflies Restaurant
- Secure valet parking for one vehicle for the duration of your stay
- A daily fully cooked buffet breakfast with espresso coffee served at Beast and Butterflies Restaurant
- 12 noon check out
- Express check out and check in
- Daily free-flow, barista-made coffee served in the restaurant or bar from 07:00 until close.
Social King View LoadedStylish and chic, with wall-to-wall windows offering sweeping views of Auckland harbour. This contemporary room offers a king bed.
The suite includes:
- Guaranteed accommodation on the highest floors (level 11 or 12)
- Bottle of wine/bubbles with a charcuterie board in our Beast & Butterflies Restaurant
- Secure valet parking for one vehicle for the duration of your stay
- A daily fully cooked buffet breakfast with espresso coffee served at Beast and Butterflies Restaurant
- Daily free-flow, barista-made coffee served in the restaurant or bar from 07:00 until close.
- 12 noon check out
- Express check out and check in
Social Twin View LoadedStylish and chic, with wall-to-wall windows offering sweeping views of Auckland harbour. This contemporary room offers 2 single beds.
The room includes:
- Guaranteed accommodation on the highest floors (level 11 or 12)
- Secure valet parking for one vehicle for the duration of your stay
- A daily fully cooked buffet breakfast with espresso coffee served at Beast and Butterflies Restaurant
- Daily free-flow, barista-made coffee served in the restaurant or bar from 07:00 until close.
- Bottle of wine/bubbles with a charcuterie board in our Beast & Butterflies Restaurant
- 12 noon check out
- Express check out and check in
Social Twin XLSpacious and chic, these contemporary rooms offer two double beds and wall-to-wall windows. This room type is a corner room located from level two to level five.
Social View Twin XLWith wall-to-wall windows offering spectacular views over the harbour, this spacious corner room has two double beds. This room is located on levels six to twelve.
Queen Room - Disability AccessOffering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit offers 1 bed.
Guest Reviews
9.0
Excellent
Location
M Social Auckland's location consistently receives high praise from guests and it’s easy to see why. Nestled right in Auckland's bustling CBD and Viaduct Harbour, the hotel offers a perfect base for exploring the city. Visitors appreciate its proximity to key tourist attractions, including bars, restaurants, shopping centers like Commercial Bay and the Sky Tower. The ease of access to the ferry terminal makes it a convenient starting point for trips to nearby islands like Waiheke.
Despite its central location, guests mention that the rooms are quiet and comfortable, providing a peaceful retreat amid the city’s vibrant energy. The stunning views of the harbour from many rooms add to the appeal, giving a scenic backdrop to their stay.
The hotel’s modern and creatively designed rooms come well-equipped with all the necessary amenities. M Social also stands out for its friendly and helpful staff who go out of their way to ensure memorable experiences for special occasions.
Ideal for both leisure and business travelers, this waterfront hotel offers exceptional convenience. Walking distance to everything from dining and entertainment to transport links, M Social Auckland's location is highly regarded by guests who frequently describe it as "perfect" and "fantastic." Whether visiting for a cruise or a city break, this hotel’s outstanding position and excellent services make it a top choice in Auckland.
Breakfast
Breakfast at M Social Auckland garners a multitude of positive feedback from guests, highlighting its excellence and variety. Many reviews praise the buffet breakfast as excellent, delicious and well-stocked, emphasizing the abundant choices and the high quality of food. Guests particularly appreciate the extensive selection that caters to different tastes with some describing it as one of the best they've experienced in a hotel.
Breakfast is often included in packages, which many guests find convenient and valuable. Particularly noted are the fabulous scrambled eggs, a great selection of mushrooms and the amazing cereals and accompaniments. The breakfast layout has been described as beautiful and the service, often commended, includes friendly and accommodating staff.
While the breakfast buffet is widely celebrated for its variety and quality, some guests mention that it can be expensive if not included in the room package. There are a few mixed reviews regarding the price-to-value ratio with some considering it not above par despite the wide selection.
Additionally, a few reviews point out inconveniences such as difficult ordering processes or inconsistent quality when served the same spread each day. Nevertheless, the positive remarks far outweigh the negatives, solidifying M Social Auckland’s breakfast offering as a standout feature that significantly enhances guests' overall experience.
Dinner
When it comes to dining at M Social Auckland, numerous guests have applauded the quality of the restaurant and bar. The food frequently receives high praise, described as delicious, sensational and of excellent quality. Guests have particularly noted the exceptional evening meals with terms such as "amazing," "fantastic," and "heavenly" recurrently popping up in reviews. The restaurant is considered top shelf, often commended not just for its food but also for its impressive service.
Several guests enjoyed the extensive choices available and those who opted for room service confirmed it was exceptional. The on-site restaurant, Beast and Butterflies, is consistently highlighted as a great dinner spot, offering high-quality food options including vegan dishes and a lauded Wagu burger. The restaurant environment, along with the cool, modern decor at the bar, enhances the dining experience.
That being said, a few guests found the restaurant pricing a bit steep and mentioned the menu could be more varied. Nevertheless, these minor drawbacks did not overshadow the positive feedback on the overall dining experience, reaffirming the restaurant's standing as a must-try feature of M Social Auckland.
Rooms
M Social Auckland offers rooms that consistently impress guests with their modern, clean and comfortable qualities. The design of the rooms is frequently praised, noted for being both aesthetically pleasing and functional. Many reviews highlight the excellent views of the harbor, which add a special touch to the stay. Spaciousness is another common theme with multiple guests appreciating the ample room available, whether staying in standard rooms or upgraded suites. The cleanliness and tidiness of the rooms receive high marks and features such as soundproofing and modern amenities make for a quiet and enjoyable experience.
Guests enjoy the coziness and comfort of the rooms, often mentioning comfortable beds and well-designed furnishings. The inclusion of practical in-room features like Nespresso coffee machines and heated bathrooms adds to the overall positive experience. Those staying in rooms with double beds sometimes find the beds small but still commend the comfort they provide.
Room service, delivered by robots, adds a unique touch and is generally well-received for promptness and quality, despite some variability in the product offerings. The hotel’s modern and bright decor is appreciated, along with thoughtful interior design choices that emphasize both style and functionality.
Despite a few drawbacks mentioned occasionally, such as minor maintenance issues or noisy air conditioning, the overall sentiment about the rooms at M Social Auckland is very positive. The views, comfort and contemporary design make it a standout choice for travelers seeking a well-rounded and pleasant stay in Auckland.
Beds
Travelers frequently rave about the beds at M Social Auckland, often describing them as very comfortable, super comfy and the most comfortable they've experienced. Many guests found the beds to be a key highlight of their stay, mentioning high-quality bedding, soft and fluffy linens and an abundance of large pillows catering to various comfort needs. Despite a few mentions of beds being a bit too soft or narrow for some guests' preferences, the majority found their sleeping experience at the hotel to be exceptional. Some guests even reported having the best sleep ever due to the incredibly cozy beds. Overall, M Social Auckland ensures a restful night with their luxurious and comfortable bedding.
Cleanliness
M Social Auckland consistently impresses guests with its remarkable cleanliness, making it a standout choice for travelers seeking a pristine and comfortable stay. The modern and fresh design is complemented by immaculate housekeeping, ensuring rooms are spotlessly clean and tidy throughout. Guest reviews frequently highlight the hotel's exceptional cleanliness, from the well-maintained facilities to the bright, newly renovated rooms. The attentive housekeeping staff play a significant role in maintaining the hotel's high standards, garnering praise for their thoroughness.
The rooms are described as modern, bright and well-equipped, providing a comfortable environment for guests. The clean and well-organized interiors offer a relaxing retreat with many guests appreciating the tidy presentation and neat decoration. Public areas such as the reception and restaurant also uphold these high standards of cleanliness.
While there are occasional minor remarks about areas needing improvement, such as vacuuming carpets more thoroughly, the overall sentiment remains overwhelmingly positive. M Social Auckland provides a consistently clean and welcoming environment, making it a highly recommended destination for travelers who prioritize cleanliness and comfort during their stay.
Staff
M Social Auckland boasts an exceptional team known for their warm, welcoming and highly professional demeanor. Guests commonly rave about the friendly and accommodating nature of the staff, often mentioning how they felt genuinely cared for. The staff's professionalism and willingness to go above and beyond to assist guests are frequently highlighted, making visitors feel special and well-attended to.
From the front desk to housekeeping and all the way down to service staff, each member is noted to be polite, efficient and attentive. Guests appreciate the cheerful and approachable attitude that seems to permeate the entire staff, creating a positive and inviting atmosphere throughout the hotel. Many guests specifically mention the reception team for their helpful and friendly service, as well as their ability to handle tasks with promptness and care.
The team’s outstanding hospitality significantly enhances the overall guest experience, contributing to the hotel's welcoming and friendly environment. Whether it's arranging transport, adhering to special requests or simply greeting guests with a smile, the staff at M Social Auckland consistently deliver excellent service, making it a standout feature of the hotel.
Wi-Fi
M Social Auckland offers a commendable Wi-Fi experience to its guests with multiple reviews praising its reliability and speed. The Wi-Fi is free and provides a strong, solid connection throughout the hotel, making it easy for guests to stream movies and TV shows without interruption. Access to Wi-Fi is straightforward and hassle-free and the connection is described as powerful and excellent. While most guests found the Wi-Fi to be of good quality and reliable, a few noted occasional interruptions. Overall, the complementary Wi-Fi service at M Social Auckland meets the needs of modern travelers, allowing them to stay connected and entertained during their stay.
Gym
M Social Auckland offers a gym that receives high marks for its modernity and cleanliness. The gym is well-equipped, providing all the necessary workout equipment, along with locker rooms and ready-to-use towels. While some guests find the gym to be small or basic, many appreciate that it surpasses expectations set by its online photographs, describing it as bigger and nicer in person. The facility is noted for being well-kept and maintained, providing an adequate supply of equipment for a reasonable workout. The gym room itself is pleasant, though a few guests mention it could benefit from more mats. Despite a few mentions of its size and simplicity, the gym is generally regarded as a good, decent space to maintain fitness routines.
Parking
M Social Auckland offers a range of parking options with valet service being a standout feature praised by many guests. The valet service is described as great, efficient and easy with staff showing exceptional hospitality, sometimes even charging electric cars for guests. While some packages include valet parking, others note the service can be pricey, typically around $45 per night. Despite its cost, the valet parking contributes to making guests' stays stress-free and is often recommended.
Overall, there is a consensus that parking is convenient and plentiful, although a few guests find the entry to the valet service somewhat confusing. For those looking for free options, limited complimentary valet parking is available and some packages include parking at no additional cost. However, it's noted that on-site parking can be more expensive than surrounding garages. The positive experiences with valet service and good communication with the reception add to the convenience of parking at the hotel, making it a generally favorable aspect of the stay.
EV charging stations
M Social Auckland offers a convenient EV charging station, making it a suitable choice for guests driving electric vehicles. Several reviews highlight that the hotel provides complimentary charging, which is a significant benefit for Tesla owners in particular. Guests appreciate the ability to fully charge their EVs overnight, ensuring they are ready for travel the next day. While most guests had positive experiences with the charging facilities, noting the availability and convenience, there was an isolated mention of an electric car charging port not working. Despite this, the overall sentiment about the EV charging facilities at M Social Auckland remains favorable.
Family
M Social Auckland stands out as a top choice for families looking for a delightful stay in the city. With numerous accolades for being a "family-friendly" and "children friendly" hotel, it has won hearts for its welcoming atmosphere. Guests often highlight the hotel's great location, perfect for family activities and the staff's attentiveness in making stays comfortable for those with children. Numerous reviews mention that kids particularly enjoyed their time here with special touches like a robot delivering water and lollies adding to the excitement.
Families appreciated the quiet and convenient rooms with some noting the utility of interconnected rooms that create a shared foyer for more space and togetherness. They found the amenities well-suited for families, contributing to an environment where children can feel happy and parents can relax.
Even specific family-oriented celebrations, like birthday upgrades, received commendation, pointing to the hotel's thoughtful gestures and excellent service. Guests also appreciated the ease of walking to nearby attractions, making it a convenient stay for both short visits and longer family holidays.
The majority of feedback suggests that M Social Auckland is ideal for a family stay with special mentions for its location, supportive staff and overall kid-friendly atmosphere, making it highly recommendable for family trips.
4 Star
M Social Auckland epitomizes the essence of a solid four-star hotel experience, earning numerous praises for its exceptional facilities, modern aesthetics and family-friendly environment. The hotel is frequently highlighted for its premium appearance, which is often associated with higher-class accommodations, yet it offers a more affordable price point. Guests consistently describe the service as very nice and the accommodations as excellent, providing a luxurious yet comfortable stay.
The rooms are noted for being modern, clean and comfortable, fitting perfectly within the four-star rating. With a prime location at the harbor front, it serves as an ideal base for travelers, including families who find the amenities particularly accommodating. The overall atmosphere of the hotel invokes a sense of luxury and high standards, making it a highly regarded option among four-star hotels.
While there are occasional comments about specific aspects like mattress quality, the overwhelming consensus is that M Social Auckland matches its four-star designation effectively, offering great comfort, clean facilities and a welcoming environment for all types of travelers.
Business
M Social Auckland proves to be an excellent choice for business travelers, offering an array of amenities that cater specifically to their needs. Positioned in the central business district, the hotel boasts a prime location that is perfect for conducting business with easy access to restaurants and services even after hours. Guests appreciate the efficient and smooth check-in and check-out processes, which contribute to a hassle-free stay.
The business center and lounge are well-maintained, providing essential facilities such as printers and desks. The fast, reliable WiFi facilitates seamless remote work, including VPN use and video calls. The rooms are comfortable settings for working with the added bonus of stunning views to enhance the experience.
Valet service and a business-friendly atmosphere further underscore the hotel's suitability for business stays. Additionally, the coffee served here is noted to be ideal for business meetings. Overall, M Social Auckland stands out for its excellent location and comprehensive business amenities, making it highly recommended for business trips.
Accessible
M Social Auckland is widely regarded for its accessibility features, making it a suitable option for guests with disabilities. The hotel's central location is conveniently reachable by foot and public transport and it offers an onsite accessible car park. The rooms and various facilities can be accessed via elevators, enhancing the ease of mobility for wheelchair users and those with restricted movement.
Guests appreciated that many of the areas within the hotel are easily accessible with specific in-room features designed with accessibility in mind. The establishment's proximity to essential amenities, transport links and the picturesque Viaduct Harbour adds to its appeal. However, certain design aspects like a heavy bathroom door and a transition ledge from tiles to carpet were noted as potential challenges for wheelchair users.
Overall, M Social Auckland provides good accessibility complemented by convenient facilities, though a few design improvements could further enhance its suitability for all guests.
Honeymoon
M Social Auckland has garnered much praise as an ideal honeymoon destination. The cozy rooms and thoughtful touches, such as complimentary wine and good chocolates, enhance the romantic ambiance. Honeymooners have appreciated the well-curated dinner packages, making their stay even more special. The honeymoon suite receives high marks for its comfort and appeal, positioning the hotel as a great choice for those celebrating their love. The overall atmosphere of the hotel adds to its reputation as a perfect spot for a romantic getaway. Additionally, couples have expressed satisfaction with the exceptional service and little touches that made both their honeymoon and anniversary experiences memorable.
Luxury
M Social Auckland offers a truly luxurious experience, often compared to suites or higher-class hotels. Guests consistently emphasize the premium look and high-end decor that creates a four-star ambiance throughout the property. The design is modern and stylish with luxurious amenities and facilities that contribute to a real feel of luxe.
The hotel goes above and beyond with high-tech rooms and bespoke toiletries that elevate the comfort and elegance of the stay. Although some guests noted the absence of a mini fridge in basic rooms, overall, the luxurious room settings more than compensated for this minor inconvenience. From the top-of-the-line decor to the variety of movies provided on the TV, every detail seems well thought out and executed.
The hotel’s luxurious vibe is complemented by its excellent location, making it a perfect spot for a high-end getaway. Compared to other five-star hotels in the center, M Social Auckland stands out, providing great value and going the extra mile to ensure a comfortable and lavish stay. Whether it’s the bed linen or the luxury valet service, every aspect screams luxury, making it an ideal choice for anyone seeking a premium hotel experience.
Romantic
M Social Auckland is a hotel that exudes romance, making it an ideal destination for couples seeking a memorable escape. The romantic atmosphere, coupled with its charming and quaint decor, sets the stage for a perfect romantic getaway. With stunning views of the waterfront and captivating lights at night, guests can enjoy a relaxing and serene environment that feels just like a romantic movie scene.
Special touches in the rooms enhance the overall experience, creating an intimate ambiance perfect for anniversaries or honeymoon celebrations. The lovely meals and candlelight dinners further contribute to the romantic vibes, ensuring that every moment feels special.
This hotel caters excellently to couples looking for alone time, providing a quieter, highly romantic setting. Whether celebrating a 17-year anniversary or simply wanting a weekend to reconnect, M Social Auckland makes every stay feel significant and cherished. The combination of romantic views, lovely atmosphere and refined spaces guarantees that guests will leave with lasting memories of their stay.
No, M Social Auckland doesn't have any pool.
No, a spa isn't available at M Social Auckland.
No, M Social Auckland doesn't allow dogs.
Yes, parking facilities are available at M Social Auckland.