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Summary of reviewsQuest Auckland Serviced Apartments offer an exceptional stay, particularly praised for its superb central location on Queen Street. This prime spot grants guests easy access to Auckland's main attractions like the Sky Tower, waterfront, Ponsonby and Newmarket, along with an array of shopping, dining and public transport options, making it ideal for both tourists and business travelers.
The apartments are spacious, clean and well-equipped, featuring convenient amenities such as kitchenettes, washers, dryers and balconies with pleasant views. Daily housekeeping services maintain the cleanliness and orderliness of rooms, enhancing the cozy and inviting atmosphere. Although some areas might need minor maintenance updates, guests generally find the rooms comfortable and practical, especially for longer stays.
Despite mixed reviews about breakfast, guests appreciate the self-catering facilities and complimentary breakfast packs provided. The hotel’s wifi is reliable and strong, ensuring a hassle-free online experience. On-site parking, while secure and convenient, is noted to be somewhat tight and costly, though alternatives are available nearby.
The staff at Quest Auckland are frequently praised for their friendliness, professionalism and excellent service, contributing significantly to a positive guest experience.
Overall, Quest Auckland Serviced Apartments deliver a high-quality, comfortable lodging experience with commendable cleanliness and outstanding customer service, backed by the added advantage of being centrally located in a vibrant part of the city. Show more
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Aparthotel with EV Charging Stations
This aparthotel features EV charging facilities. It delivers comfortable and convenient apartment-style living in the heart of Auckland.
Aparthotel Taking Steps Towards Sustainability
Aparthotel near Nightlife Spots
Aparthotel with Parking
EV charging stations
Aparthotel with Gym
4-Star Aparthotel
Room Types
One-Bedroom ApartmentThis apartment features full kitchen and laundry facilities and a separate living and dining area.
Please note that the price is based on 2 guests. There is no capacity for additional guests.
Two-Bedroom ApartmentThis spacious apartment features full kitchen and laundry facilities and a separate living and dining area.
Please note that the price is based on 4 guests. Maximum occupancy is 5 (see Hotel Policies).
StudioThis refurbished, air-conditioned studio features a balcony, a private laundry and a small kitchen.
Please note that there is no capacity for additional guests. A rollaway bed or cot cannot be provided for this room.
Two-Bedroom Executive ApartmentThis spacious apartment comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. Meals can be prepared in the well-fitted kitchen, which features a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV with satellite channels, a washing machine, a tea and coffee maker, a seating area as well as garden views. The unit has 3 beds.
Executive StudioIn the kitchenette, guests will find a stovetop, a refrigerator, kitchenware and a microwave. This air-conditioned studio includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with garden views. The unit offers 1 bed.
Guest Reviews
8.3
Very Good
Location
Quest Auckland Serviced Apartments boasts a superb central location that makes it a convenient choice for visitors looking to explore the city. Positioned on Queen Street, guests have easy walking access to key attractions such as the waterfront, Ponsonby and Newmarket. The hotel is also favorably situated for shopping, dining and sightseeing with the main shopping area just a few minutes' walk away and proximity to popular spots like the Sky Tower, art gallery, museums and the ferry terminal for trips to Waiheke Island.
The location is often highlighted as perfect, excellent and ideal for various activities around Auckland. Centrality and ease of access to public transport, shops, restaurants and bars enhance the experience, making it a practical base for tourists and business travelers alike. The hotel offers clean, spacious and well-equipped apartments in a quiet, secure environment that is still right in the heart of the bustling city.
Guest feedback consistently underscores the convenience of being close to everything needed—whether it's for sightseeing, attending events or enjoying the vibrant city life. The combination of a strategic location with friendly and helpful staff ensures Quest Auckland Serviced Apartments is a favored choice for those visiting the city.
Breakfast
At Quest Auckland Serviced Apartments, breakfast experiences vary widely among guests. Some appreciate the convenience of preparing their own meals in the well-equipped kitchens, complete with complimentary coffee, cereal and utensils. Others find the breakfast kits provided to be exceptionally good value. The light breakfast options are reasonably priced and the complimentary breakfast packs, which include cereal and toast, are well-received by many.
However, there are guests who were surprised by the lack of a traditional breakfast service, expecting a bed-and-breakfast experience. This has led some to seek alternative nearby dining options, such as Besties in Kevins Arcade, which is described as a great brunch spot. Some logistical issues were noted, such as the requirement to order breakfast by 2pm, which coincides with the check-in time, making it inconvenient for some.
While the previous breakfast offerings received positive feedback, the current service seems to require improvement according to some reviews. Overall, while there are elements of the breakfast experience that guests appreciate, there is a sense that the offering could benefit from some enhancements.
Rooms
Quest Auckland Serviced Apartments provides spacious and comfortable accommodations with a variety of positive features frequently highlighted by guests. Many reviewers appreciated the large, well-equipped rooms that include convenient amenities such as kitchenettes, washers and dryers. The apartments are noted for their cleanliness and well-maintained conditions, offering an inviting ambience with pleasant views, often of nearby parks.
Guests praised the excellent location, which is central to key attractions like Aotea Square and numerous dining options. Housekeeping services are commended for their politeness and efficiency, ensuring that rooms are kept in good order with toiletries and other necessities replenished daily. The spacious design of the apartments also makes them practical for longer stays.
Balconies are a notable characteristic of many units with several guests enjoying the views and fresh air they offer, although some mentioned the need for better maintenance of these spaces. The overall comfort of the living areas and beds received positive feedback, contributing to a restful experience. Modern rooms with good amenities, including air conditioning and secure storage, further enhance the stay.
While the reviews are overwhelmingly positive regarding space, comfort and functionality, some guests pointed out areas for improvement. These include occasional issues with noise, outdated furnishings and minor maintenance needs like flickering bathroom lights or minor paint touch-ups.
In summary, Quest Auckland Serviced Apartments generally delivers a high-quality, spacious and well-equipped lodging experience with excellent customer service and a prime location, though a few minor improvements could enhance the overall guest experience even further.
Beds
Quest Auckland Serviced Apartments receive mixed but largely positive feedback regarding their beds. Many guests highlight the comfort with numerous remarks about super comfy, comfortable and very comfortable beds. Several specific mentions praise the pillows as perfect and good pillows that are not too hard or bulky, contributing to overall bed comfort.
However, opinions do vary. Some guests describe the beds as hard or firm and a few even mention that the beds felt old or a bit lumpy. There are occassional comments about the bed frames creaking or the beds being itchy. Despite these critiques, the general consensus is that the hotel offers a good night's sleep with beds that are mostly praised for their comfort and supportive mattresses.
Cleanliness
Quest Auckland Serviced Apartments frequently receives praise for its exceptional cleanliness with many guests noting the spotless condition of their accommodations. Reviewers often described their rooms as very clean, tidy and well-kept, contributing to a comfortable and inviting stay. Daily housekeeping services and the prompt replacement of linens and toiletries further enhance the overall experience. The apartments were consistently mentioned as being clean and spacious with well-equipped amenities, making the environment both practical and cozy. Although there were occasional remarks about some areas not meeting cleanliness expectations, the general feedback overwhelmingly highlights the property’s commitment to maintaining hygienic and well-serviced rooms. The polite and thorough housekeeping staff also left a positive impression on guests. All in all, the cleanliness at Quest Auckland Serviced Apartments stands out as one of its most commendable features.
Staff
The reviews of 'Quest Auckland Serviced Apartments' frequently highlight the exceptional service provided by the staff. Guests consistently describe the personnel as friendly, helpful and accommodating. Many guests specifically praised the welcoming and courteous nature of the staff, noting their professionalism and willingness to assist with various needs. Key mentions include the attentive and excellent service at the reception desk with standout mentions for individuals like Bree, who were especially efficient and helpful. The staff's knowledgeability, coupled with their warm and hospitable demeanor, left a lasting impression on many visitors. Housekeeping staff were also lauded for their politeness and efficiency. Overall, the team's genuine friendliness and customer-focused approach were repeatedly emphasized, making the guests feel valued and well cared for throughout their stay.
Wi-Fi
Quest Auckland Serviced Apartments generally receive positive feedback for their wifi services. Guests frequently praise the reliability and strength of the wifi connection, noting that the signal is consistently strong and the speed is good to excellent. Descriptions include terms such as fast, stable and reliable with several guests highlighting a seamless experience during their stay. Additionally, the wifi coverage within the rooms is deemed satisfactory, contributing to an overall efficient digital experience. A few guests did encounter minor issues, such as occasional glitches or a slow connection at times, but these instances appear to be exceptions rather than the rule. Overall, the wifi at Quest Auckland Serviced Apartments is seen as a strong point, matching well with the modern appearance of the establishment.
Parking
Quest Auckland Serviced Apartments offer the convenience of on-site parking, which is definitely a bonus for many guests. Secure parking is available, ensuring peace of mind for vehicle safety. However, parking can be quite tight with many describing the spaces as cramped or narrow, posing a challenge for larger vehicles. Availability of parking is generally good but can sometimes be limited. The cost for parking varies with fees around $30 per night mentioned frequently, though some found this pricey.
Despite the cost and tightness, the convenience of having parking directly on-site adds to the overall appeal of staying at Quest Auckland. Alternatives like a Wilson parking garage nearby exist for those who find the on-site option too cramped or costly. Overall, the parking situation is seen as a beneficial, if occasionally snug, feature of the property.
Nightlife
Nestled in a vibrant and central location, Quest Auckland Serviced Apartments is ideal for those eager to explore Auckland's bustling nightlife. Guests consistently praise its proximity to numerous nightlife hotspots, making it a convenient base for evenings out. Within walking distance, you’ll find a plethora of popular nightclubs, bars and restaurants, perfect for both dining and dancing the night away.
However, it's worth noting that this prime location does come with its fair share of drawbacks. Many reviews point out that the area can get quite noisy, especially during weekends and late into the night. Street noise and music from nearby nightclubs, including a particularly large one next door, can persist until the early hours of the morning, impacting the quality of sleep for light sleepers.
Overall, Quest Auckland offers great access to Auckland's nightlife, but guests should be prepared for a lively and sometimes noisy environment.
4 Star
Quest Auckland Serviced Apartments is a highly recommended accommodation option in Auckland, especially for those seeking value for money. Guests frequently praise its good and affordable pricing, labeling it as budget-friendly, reasonably priced and cost-effective. Reviewers highlight the excellent value with many noting the high quality of the facilities and services for the price paid.
The location of the apartments is another frequently mentioned positive aspect. Situated in a central area, it offers convenient access to city attractions. Guests appreciate the proximity to the city center and the peaceful park views from the rooms. The rooms are well-equipped, featuring essentials such as a kitchen, dining area, desk, washing machine and even a balcony.
The service quality is generally well-regarded with reviewers noting the excellent cleanliness and helpful staff. While room service is comprehensive, it is not available on Sundays and public holidays.
Although some reviews mention that the furnishings are a bit dated, the overall sentiment leans heavily towards the excellent value and positive experience provided by Quest Auckland Serviced Apartments.
No, Quest Auckland Serviced Apartments doesn't have any pool.
No, a spa isn't available at Quest Auckland Serviced Apartments.
No, Quest Auckland Serviced Apartments doesn't allow dogs.
Yes, parking facilities are available at Quest Auckland Serviced Apartments.
Yes, Quest Auckland Serviced Apartments has a gym.