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Summary of reviewsHoliday Inn Express Augsburg by IHG, receives strong praise from guests across several key categories, reflecting a well-rounded and satisfying stay for both leisure and business travelers.
The hotel's location is highly valued for its centrality and ease of access to Augsburg's main attractions, including the old town, local shopping amenities, public transport options and major landmarks. Guests appreciate the balance the hotel strikes between central positioning and a tranquil atmosphere, making it an ideal base for exploring the city on foot. Secure parking behind the hotel is an added convenience for those arriving by car.
Breakfast at the hotel generally garners favorable reviews. Guests enjoy the diverse selection, which includes fresh fruits, bread, pastries, cereals and cold meats. While some note the absence of items like scrambled eggs and mention occasional overcrowding, the overall quality and convenience of the breakfast service are highlighted with friendly staff enhancing the experience.
The rooms are noted for their modern design, cleanliness and comfort. Equipped with practical amenities such as air conditioning and soundproof windows, they fit well for short stays. However, some guests find them cramped for larger groups or extended stays due to limited storage space. Despite occasional mentions of maintenance issues, the high standard of cleanliness is consistently praised.
Guest interactions with the hotel staff are overwhelmingly positive. The staff is frequently described as friendly, professional and accommodating, contributing significantly to the hotel's welcoming atmosphere and efficient service. The continuous availability of front desk support is particularly appreciated.
WiFi at the hotel is mostly reliable and fast, though a few guests experience occasional connectivity issues, especially during peak times. The login process could be more user-friendly, but overall, the service meets the needs of most guests effectively.
Parking options are well-regarded for their security and convenience, despite some issues with tight spaces and occasional costs. The on-site parking and nearby options offer sufficient flexibility for most visitors.
While beds receive mixed reviews with some guests finding them either too small, too firm or too soft, many still appreciate the overall comfort. Specific complaints about pillow comfort and bedding suggest room for improvement in this area.
Business travelers find the hotel particularly suitable due to its efficient service, strategic location, soundproofed rooms and functional amenities. The staff's ability to handle business needs and the provision of a conducive environment for work-related activities are notable strengths.
Accessibility is another strong point for the hotel with facilities and services catering well to guests with disabilities. Details like accessible parking, spacious rooms and bathrooms highlight the hotel's commitment to inclusivity.
In summary, the Holiday Inn Express Augsburg excels in location, cleanliness, staff service and breakfast, while maintaining a positive overall guest experience with room for tweaks in room comfort and WiFi stability. The hotel effectively caters to both leisure and business travelers, making it a commendable choice for visitors to Augsburg. Show more
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Categories
Dog Friendly Hotel
This hotel welcomes pets with a cleaning fee, ensuring a comfortable stay for guests and their animals. It also offers convenient amenities like free breakfast and on-site parking.
Business Hotel
The Holiday Inn Express Augsburg offers a business center and conference rooms. It also provides amenities such as free Wi-Fi in the lobby, parking, and a 24-hour reception.
Cheap Hotel
This hotel offers essential amenities and a comfortable stay at a reasonable price. It's a practical choice for travelers seeking a reliable brand experience without exceeding their budget.
Accessible Hotel
This hotel offers accessible access and has a Standard Room Queen Size Bed accessible which includes safety handles in the bathroom and an accessible shower. Accessible parking and accessibility equipment are also available.
3-Star Hotel
This hotel provides a comfortable stay with complimentary breakfast and practical amenities. It is a popular choice for both business and leisure travelers looking for a reliable experience.
Hotel with Parking
Room Types
Standard Twin RoomNon-smoking room with free Wi-Fi, a flat-screen TV, air conditioning and a private bathroom with shower.
Standard Queen Room with Courtyard ViewNon-smoking room with free Wi-Fi, a flat-screen TV, air conditioning and a private bathroom with shower. The bed is 140 cm wide.
Standard RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker and a wardrobe. The unit offers 1 bed.
Standard Queen Room with Sofa BedOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker and a wardrobe. The unit offers 2 beds.
Standard Twin Room with Courtyard ViewProviding free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The air-conditioned twin room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a wardrobe as well as an inner courtyard view. The unit offers 2 beds.
Standard Queen Room with Sofa Bed and Courtyard ViewOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room offers air conditioning, soundproof walls, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
Queen Room - Mobility Access Roll in Shower/Non-SmokingThe double room offers air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 1 bed.
Standard Queen Room with Courtyard ViewProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a wardrobe as well as an inner courtyard view. The unit offers 3 beds.
Guest Reviews
7.9
Good
Location
Holiday Inn Express Augsburg by IHG, boasts an excellent location that guests frequently praise for its central proximity to Augsburg's key attractions. The hotel is conveniently situated just a short walk from the old town, making it an ideal base for exploring the city's historical sites and landmarks on foot. Many guests applaud the ease of access to both the shopping amenities at City Galerie and the city's vibrant downtown area, which is typically a 10-15 minute walk away.
The hotel's positioning also ensures that public transport options are within easy reach with bus and tram stops merely a few meters away, providing further convenience for guests who wish to explore beyond the immediate vicinity. The secured parking behind the hotel is an added benefit, particularly for those arriving by car and the peaceful surroundings, despite being near a main road, add to the comfort of the stay.
Proximity to major points of interest such as the Augsburg Puppet Theater, the Fuggerei and the town hall is another significant advantage. Guests find the location perfect for both short stays and extended visits with essential amenities and the beautiful old town all within walking distance. The hotel manages to strike a balance between being centrally located and maintaining a tranquil atmosphere, which creates a favorable environment for relaxation after a day of sightseeing.
Overall, the combination of centrality, ease of access and nearby attractions underscores why guests see the Holiday Inn Express Augsburg as offering excellent value for money in a convenient and accessible setting.
Breakfast
The breakfast at the Holiday Inn Express Augsburg tends to receive generally favorable reviews, highlighting its sufficiency and variety. Many guests appreciated the ample and well-stocked breakfast buffet, noting that it offered a wide selection of options including fresh fruits, breads, pastries, cereals and cold meats. The breakfast was described as rich, delicious and classically satisfying, catering to various dietary preferences and offering something for everyone.
However, there were a few areas where guests felt improvements could be made. Some reviewers mentioned the absence of certain items like scrambled eggs and bacon and a few highlighted moments when the breakfast room became overcrowded or the replenishment of food items was slow during peak times. Despite these occasional drawbacks, the positive aspects such as the quality of the coffee, fresh fruit salads and the overall organization of the breakfast service were frequently praised.
The breakfast environment received mixed reviews with some guests finding it cramped and noisy, while others enjoyed the bright and adequately spacious setting. The breakfast times were found to be convenient, especially during weekends and the breakfast staff were often noted for their friendliness and efficiency.
Overall, the breakfast at Holiday Inn Express Augsburg is seen as a strong point of the stay, offering a satisfying and varied start to the day, albeit with some room for tweaks in service efficiency and selection.
Rooms
The rooms at Holiday Inn Express Augsburg by IHG, are quite modern with high-quality furnishings and a sleek design. Guests frequently note the cleanliness and comfort of the rooms, which come equipped with practical amenities such as air conditioning, kettles and soundproof windows. The bathrooms are also well-received, particularly the spacious showers and the overall new and functional design.
Despite these positives, there are some recurring criticisms regarding the size of the rooms, especially for groups of three or more, making them feel cramped for extended stays. Storage space is often cited as insufficient with small closets and limited shelving options. Rooms facing the street can be noisy, but those on the back side are notably quieter. There are some inconsistencies in room cleanliness and maintenance with occasional reports of rooms not being cleaned daily or amenities such as soap dispensers being empty.
Overall, the hotel rooms are well-suited for short stays and offer a good level of comfort and modern conveniences, but may not be ideal for larger parties or longer vacations due to limited space and storage.
Beds
Guest reviews of the beds at Holiday Inn Express Augsburg by IHG, present a mixed perspective. While a considerable number of guests found the beds comfortable and suitable for a restful night, some experienced several issues with bed size and comfort.
Many visitors pointed out that the double beds were quite narrow, often measuring around 140 cm to 150 cm, which several couples found too small for two adults to sleep comfortably. There were frequent mentions of beds being too soft or, conversely, too hard with some guests stating that the mattresses were either worn-out or sagged, detracting from their overall comfort.
Additionally, some guests noted a lack of sufficient pillows and others felt that the pillows provided were either too hard or too soft, impacting their sleeping experience. The issue of only one blanket for double beds was also frequently mentioned with calls for separate blankets for better comfort. The bedding quality itself received mixed feedback with some describing it as comfortable and soft, while others found it inadequate.
Despite these concerns, it's noteworthy that there were still many who appreciated the comfort of the beds and had positive remarks about the overall sleeping arrangements. The friendly staff, modern rooms and additional amenities like well-insulated windows also contributed to better sleep experiences for many guests. However, the consensus suggests an opportunity for improvement in the consistency and quality of the bedding to enhance guest satisfaction fully.
Cleanliness
The Holiday Inn Express Augsburg by IHG, consistently receives high praise for its cleanliness, which appears to be a top priority for both the management and housekeeping staff. Many guests describe the rooms as very clean, modern and well-maintained with bathrooms frequently noted for their spotless condition. Common areas, including hallways and the breakfast room, are also routinely cleaned to a high standard, ensuring a pleasant experience for guests.
However, a few reviews mention isolated issues such as dusty rooms, mold in showers and occasional lapses in housekeeping performance. Despite these exceptions, the majority of visitors commend the hotel's overall cleanliness and upkeep. The combination of clean, comfortable and modern rooms, along with friendly staff, contributes to a strong sense of safety and satisfaction among guests.
In summary, the Holiday Inn Express Augsburg stands out for its notable cleanliness, modern facilities and attentive service, making it a reliable choice for travelers looking for a well-maintained and hospitable stay.
Staff
The guest reviews for Holiday Inn Express Augsburg by IHG, consistently highlight the high quality of service provided by the hotel's staff. A prevalent theme in the feedback is the friendliness of the staff with guests frequently describing them as extremely friendly, helpful and accommodating. The reception and front desk personnel received particular praise for their professionalism and courteousness with many noting that the reception is staffed around the clock, ensuring that assistance is available at any time of day.
Positive comments also extended to the broader hotel team, who were mentioned for their efficient and polite service. The efficient check-in and check-out processes were highlighted as smooth and well-organized, contributing to a welcoming atmosphere upon arrival and departure.
However, there were occasional mentions of less satisfactory interactions. Some guests found certain staff members to be unenthusiastic or detached, which stood in contrast to the otherwise warm and helpful service described by most reviewers. Instances of staff appearing overwhelmed, particularly during busy breakfast hours, were noted.
Overall, the feedback reflects that the majority of guests experienced a positive and friendly environment with the hotel's staff playing a pivotal role in creating a pleasant and accommodating stay. The praise for the staff's friendly demeanor and professional service largely overshadowed the infrequent criticisms, painting a picture of a well-managed establishment with a strong emphasis on guest satisfaction.
Wi-Fi
The Holiday Inn Express Augsburg by IHG, receives largely positive feedback regarding its WiFi services. Many guests commend the hotel for its excellent and fast WiFi, often describing the internet connection as reliable and satisfactory. The rooms are equipped with free WiFi, which is good, as guests noted that the WiFi works perfectly and can be strongly recommended.
However, some negative aspects should be considered. A few guests found the WiFi to be slow or unstable, particularly in the rooms and mentioned that it worked better in the lounge or main lobby area. Additionally, the WiFi login process through a large hotel chain portal is inconvenient for some, as it requires re-logging every day. During busy times, the connection can become unreliable.
Despite these issues, the overall sentiment about WiFi at this hotel remains positive with many guests highlighting their good experiences with internet connectivity during their stay.
Parking
The Holiday Inn Express Augsburg by IHG, offers a variety of parking options with some handy conveniences for its guests. Many reviewers found the parking to be secure and appreciated its proximity to the hotel with spaces available directly in the backyard or courtyard. Available 24 hours a day, the hotel's on-site parking is described as clean and well-maintained, even during inclement weather.
Guests highlighted the convenience of parking right at the hotel, including a large, spacious parking space and ample, satisfactory parking facilities. In addition, there is a covered parking garage for those who prefer it. Some appreciated the affordable parking in nearby locations such as the shopping center and noted the added value of long-stay discounts.
However, there are recurring mentions of limitations and costs associated with parking. The parking lots tend to fill up quickly, especially in the evenings, leading some guests to seek alternative spots at the nearby shopping center. The €12 daily parking fee was frequently mentioned and considered by some to be relatively expensive with suggestions that the cost should be reevaluated or waived.
Parking spaces were often described as tight, which could be problematic, particularly for larger vehicles or those arriving late at night. Despite these issues, the overall feedback indicates that the parking situation, while not without its challenges, is generally manageable and provides secure options for hotel guests.
Business
Holiday Inn Express Augsburg by IHG, stands out as a superb choice for business travelers seeking comfortable and functional accommodation. Guests commend the hotel's professional and efficient reception service with staff capable of arranging taxis ordering events and organizing team-building games. The hotel offers well-soundproofed rooms perfect for uninterrupted rest after a tiring day of seminars or trade fair visits.
Strategically located, it provides quick access to business districts and is within walking distance of the city center, making it a convenient base for business activities. The hotel's proximity to proximate dining options further enhances its appeal.
Business travelers appreciate the hotel's business-class services, including a business-friendly ambiance and useful facilities catering to long stays. The Holiday Inn Express Augsburg is described as a well-run business hotel with good price-to-performance value, making it highly recommended for both solo and business travelers. Additionally, the eco-friendly option of foregoing interim cleaning is noted as a considerate gesture towards sustainability.
Guests also highlight the excellent breakfast and attentive staff, contributing to a pleasant and smooth business trip experience. Overall, the hotel consistently meets the needs of business travelers, providing easy booking, functional amenities and a great location.
Accessible
Holiday Inn Express Augsburg, an IHG Hotel, offers a practical and convenient stay for guests with disabilities. The hotel is easily accessible by car, public transportation and boasts a central location close to key attractions such as the trade fair and a large shopping gallery. Guests appreciated the accessible parking, including options suitable for larger vehicles and the accessible parking lot nearby.
The rooms and bathrooms received positive remarks for their spaciousness and accessibility. Bathrooms, particularly, were noted for having enough space for hygiene items and large shower cabins, fitting the needs of wheelchair users and those with reduced mobility.
Public transportation options such as subway line 6 to Gärtnerstraße and efficient bus services provide further convenience. Despite minor issues such as the high placement of sinks and occasional difficulty in securing parking spaces late at night, the accommodations met general accessibility standards. The hotel’s staff showed responsiveness, as evident when a guest secured an early check-in due to a severe disability.
In summary, this hotel presents a solid choice for tourists, including those in wheelchairs or with other mobility concerns, due to its easily accessible location, suitable amenities and helpful staff.
Dog Friendly
The Holiday Inn Express Augsburg by IHG, is well-regarded for being a dog-friendly establishment, welcoming pets with open arms. Assistance dogs are explicitly allowed, highlighting the hotel's inclusive approach. Guests traveling with their dogs will find that their furry companions are warmly received with some even noting that their pets were greeted with treats upon arrival. The hotel allows dogs to stay in the rooms and the staff are noted for their friendliness towards dogs.
One of the highlights for dog owners is the convenient possibility for walks at the back of the building, making it easy to exercise pets. The hotel maintains a policy where dogs are not allowed in the breakfast room, ensuring a balanced environment for all guests.
However, some guests have expressed concern over the additional cost for bringing a dog, citing the €15 per night fee as a bit on the steep side. Additionally, there have been instances where dog hairs were found in the room, which indicates room for improvement in cleanliness. Despite these minor drawbacks, the overall sentiment towards the dog-friendly nature of the hotel remains positive.
In summary, the Holiday Inn Express Augsburg is a commendable choice for travelers with pets, providing friendly and accommodating services, albeit with room for enhancements in their pet-related amenities and policies.
No, Holiday Inn Express Augsburg by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express Augsburg by IHG.
Yes, Holiday Inn Express Augsburg by IHG welcomes dogs.
Yes, parking facilities are available at Holiday Inn Express Augsburg by IHG.
No, Holiday Inn Express Augsburg by IHG doesn't have a gym.