Hotel Sercotel Cuatro Postes
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Summary of reviewsHotel Sercotel Cuatro Postes enjoys a prime location just outside the city walls of Ávila, leading to consistent praise from guests. Its close proximity to the city center and the famous Cuatro Postes viewpoint offers tranquil surroundings paired with spectacular views, especially at night. The hotel's accessibility by car and ample parking options add to its convenience, making it an excellent choice for exploring Ávila or as a base for onward travel.
Breakfast at the hotel is generally well-received for its variety, quality and scenic views from the dining area, although a few guests feel that the selection could be more extensive. Dinner options receive mixed reviews; while some find the food and service in the restaurant and café commendable, others believe there is room for improvement in both quality and pricing.
The rooms are highlighted for their spaciousness and beautiful city views. Cleanliness is usually praised, though some guests report the need for renovation due to worn-out furniture and minor maintenance issues. Despite these critiques, the rooms are comfortable, well-equipped and the staff is quick to resolve any problems.
Speaking of the staff, they are often commended for their friendliness, professionalism and attentive service, enhancing overall guest satisfaction. Specific staff members sometimes receive individual praise for their outstanding service.
Wi-Fi is a mixed experience with some positive remarks but numerous complaints about poor connectivity and signal strength, especially on higher floors. On the other hand, parking amenities are highly appreciated for their convenience and ease of access, accommodating various types of vehicles, including those with electric charging needs.
Families find the hotel particularly accommodating with spacious rooms, family-friendly facilities and attentive staff. The play area and interconnected room options further bolster its appeal for families, despite some parts of the hotel being closed.
Beds receive a mixed response; while many guests find them comfortable, others have issues with hard mattresses, thin pillows and room allocation discrepancies.
In general, while Hotel Sercotel Cuatro Postes offers significant positives such as excellent location, friendly staff and good breakfast, certain areas like room décor, dining variety, Wi-Fi reliability and bedding comfort need improvement to align with its four-star rating.
Categories
Breakfast at the hotel is generally well-received for its variety, quality and scenic views from the dining area, although a few guests feel that the selection could be more extensive. Dinner options receive mixed reviews; while some find the food and service in the restaurant and café commendable, others believe there is room for improvement in both quality and pricing.
The rooms are highlighted for their spaciousness and beautiful city views. Cleanliness is usually praised, though some guests report the need for renovation due to worn-out furniture and minor maintenance issues. Despite these critiques, the rooms are comfortable, well-equipped and the staff is quick to resolve any problems.
Speaking of the staff, they are often commended for their friendliness, professionalism and attentive service, enhancing overall guest satisfaction. Specific staff members sometimes receive individual praise for their outstanding service.
Wi-Fi is a mixed experience with some positive remarks but numerous complaints about poor connectivity and signal strength, especially on higher floors. On the other hand, parking amenities are highly appreciated for their convenience and ease of access, accommodating various types of vehicles, including those with electric charging needs.
Families find the hotel particularly accommodating with spacious rooms, family-friendly facilities and attentive staff. The play area and interconnected room options further bolster its appeal for families, despite some parts of the hotel being closed.
Beds receive a mixed response; while many guests find them comfortable, others have issues with hard mattresses, thin pillows and room allocation discrepancies.
In general, while Hotel Sercotel Cuatro Postes offers significant positives such as excellent location, friendly staff and good breakfast, certain areas like room décor, dining variety, Wi-Fi reliability and bedding comfort need improvement to align with its four-star rating.
Family Friendly Hotel
Hotel Sercotel Cuatro Postes offers family rooms and a game room, ensuring entertainment for children. The availability of kids' meals and a pool table adds to its appeal for families. It also features a hot tub and mountain views.
Hotel with Free Wi-Fi
This hotel offers free Wi-Fi and is well-situated. It provides a comfortable stay with necessary amenities.
Business Hotel
This hotel offers six spacious meeting rooms capable of accommodating over 1300 guests, making it suitable for large corporate events, conferences, and seminars. It provides modern communication technology, audiovisual systems, and free Wi-Fi. The hotel also offers customized catering options and business-friendly services.
Hotel with Parking
This hotel provides parking for its guests. Its location on Avenida de Salamanca offers easy access to the city and surrounding areas.
EV charging stations
Hotel with EV Charging Stations
This hotel is equipped with a Tesla EV charging station, featuring 1 outlet with a maximum capacity of 11 kW.
4-Star Hotel
This hotel offers a beautiful view of Avila and is a comfortable walk away from the town walls. It has a nice restaurant and cafe with reasonable prices.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Accessible Hotel
About Hotel Sercotel Cuatro Postes
License: HAV38
Guest Reviews
Location
Guests find it very easy to enter the hotel by car and appreciate the ample parking space available in front of and behind the property. The walk to the city center typically takes around 10 to 20 minutes and, while it can be somewhat steep in places, it is often described as pleasant and scenic. Despite being slightly removed from the more central areas, the location is strategically convenient for those planning to explore Ávila or travel onward.
The proximity to noteworthy sites, like the Cuatro Postes monument, makes it perfect for taking in the panoramic views of the city, especially at night when the walls are illuminated. Visitors who prioritize these views and serenity find the location unbeatable, confirming it as an excellent base for both exploring Ávila and enjoying moments of quiet reflection.
In summary, Hotel Sercotel Cuatro Postes achieves high marks for its prime location, easy accessibility and breathtaking views, making it a favored choice for travelers looking to experience Ávila’s historic charm from a peaceful, slightly removed locale.
Breakfast
Despite the predominant praise, some reviews mention areas for improvement. A handful of guests feel the variety could be enhanced, especially considering the hotel's four-star rating. There are occasional mentions of limited food options and specific criticisms such as non-refrigerated products and not enough fruit. However, these points seem to be in the minority against the broader backdrop of satisfied guests.
The views from the breakfast area, overlooking the city wall of Avila, add a notable touch to the morning meal, enhancing the overall dining experience. Personal attention from staff and good value for the price are also consistently highlighted. Overall, while there is room for improvement, the breakfast at Hotel Sercotel Cuatro Postes appears to leave a lasting impression of quality and satisfaction for many guests.
Dinner
Guests frequently praise the dinner experience, describing the food as very good and the restaurant itself as a delightful venue. The waitstaff's service, particularly in the restaurant, received commendable reviews for their excellence and attentiveness, making the dining experience more enjoyable.
However, there are some critiques regarding the restaurant's food quality and pricing. Some guests felt the quality did not meet their expectations and found the menu lacking in variety. Additionally, a few mention that the restaurant is expensive and could improve its overall food quality and freshness.
The on-site café is viewed as a solid alternative for dinner, praised for its good food and reasonable prices. It provides guests with the flexibility to choose where they prefer to dine, based on convenience and preference. Some minor drawbacks include the café opening later than some guests might prefer and occasional issues with service quality.
Overall, the hotel’s dining facilities are seen as a significant convenience with many guests enjoying their meals and the service provided, although with some room for improvement in terms of variety and freshness.
Rooms
Despite these criticisms, the cleanliness of the rooms is generally upheld and the comfortable beds and modern amenities like good air conditioning add to the positive experience. Parking is convenient and free and the hotel's location offers beautiful views and serene surroundings, although it is a bit of a walk to the city center.
The rooms are well-equipped and some even offer functional extras like minibars and spacious bathrooms. Issues reported by guests, such as malfunctioning facilities or room allocation problems, are typically resolved swiftly by the attentive staff. Overall, the Hotel Sercotel Cuatro Postes provides a mix of modern comfort and spacious accommodations, tempered by the need for updates in some areas.
Beds
However, the sentiment was not universally positive. Several guests found the beds to be hard and uncomfortable and there were numerous complaints about the pillows being too thin and inadequate. Some rooms were assigned separate beds despite requests for a double bed, which led to dissatisfaction. Others mentioned issues with old or unstable beds and the extra beds provided were sometimes described as particularly uncomfortable and flimsy.
In summary, while many guests slept well on the comfortable and spacious beds, there are recurring issues with hard mattresses, thin pillows and occasional problems with room assignments that affect the overall satisfaction with the bedding at Hotel Sercotel Cuatro Postes.
Cleanliness
However, some areas do need attention. A few guests reported issues with stained and outdated carpets, dirty floors and neglected corners in rooms. Occasional lapses in cleaning detail, such as soap residue in showers and traces of hair between sheets, were mentioned. There were isolated remarks about specific parts of the hotel like the restaurant and common areas needing more meticulous maintenance.
Despite some negative comments, the overall sentiment suggests that the cleanliness at Hotel Sercotel Cuatro Postes generally meets guests' expectations, making it a reliable choice for cleanliness-conscious travelers.
Staff
The hotel staff's consistent friendliness and willingness to assist have garnered positive remarks with mentions of friendly welcomes and quick, efficient check-ins. Staff members in various roles, from reception to cafeteria waiters, have been recognized for their exceptional service, making guests feel comfortable and well cared for throughout their stay.
Some standout staff members have been specifically named for their outstanding service, including Elisa in the cafeteria and Rodrigo at reception. The attention to detail and pleasant demeanor of these staff members leave a lasting impression on guests.
Despite some isolated feedback regarding dry or unfriendly treatment, the overwhelming majority of reviews emphasize the staff’s warm and professional approach. Guests have expressed gratitude for the staff's ability to accommodate needs and provide excellent customer service, contributing to making Hotel Sercotel Cuatro Postes a memorable stay.
Wi-Fi
On a positive note, the hotel features a great location with a beautiful view of Avila. Guests appreciated the easy and convenient access, excellent service and the friendly, helpful staff. The breakfast at the café received high praise, rounding out a generally positive service experience despite the notable Wi-Fi challenges.
Parking
The hotel also provides underground parking, which is particularly praised by motorcyclists. For those driving electric vehicles, the underground parking includes charging stations at a reasonable cost. While some people mention a fee of seven euros for the underground garage, others appreciated that space for motorcycles was provided free of charge.
Street parking in the surrounding area is another easy and free option, contributing to the overall flexibility and convenience. Though a few found the layout of the underground parking less than ideal or noted a slight issue with limited spaces at peak times, these concerns were relatively minor.
Overall, the parking facilities at Hotel Sercotel Cuatro Postes are characterized by their convenience, ease of access and plentiful space, which significantly enhances the guest experience.
Family
Guests appreciate the attentive and kind staff, who are quick to assist with any requests and ensure a smooth check-in process. The hotel's play area for children and the overall family-oriented environment further enhance its appeal for family trips. Families also enjoy dining at the hotel restaurant, which is accommodating and welcoming.
The hotel offers easy and free parking, which adds to the convenience for families traveling with vehicles. While some areas of the hotel were noted to be closed, the general consensus among guests is that the facilities are excellent and the surroundings feel safe for short stays.
Despite a few mixed comments about the overall experience, many guests would recommend Hotel Sercotel Cuatro Postes to their friends, praising the spacious rooms with stunning views, the friendly reception and the ample parking facilities.
4 Star
A lack of soundproofing has been noted, making for a less than peaceful stay and maintenance issues such as stained carpets and aging facilities suggest that the hotel is overdue for a renovation. The breakfast offerings have also come under scrutiny with guests pointing out the limited variety and basic quality, which fall short of what one would anticipate from a hotel of this rating. High parking fees and basic services further diminish the experience.
Overall, while the price might seem unbeatable for a four-star hotel, the quality and service do not align with the high rating, leading to a consensus that Hotel Sercotel Cuatro Postes feels more like a three-star establishment in need of significant updates to justify its current rating.
Business
Guests also appreciate the presence of a good cafe next door, providing a pleasant option for breaks or casual meetings. Despite these positive aspects, several guests mentioned that the WiFi was unstable and impacted their ability to work effectively. This is a significant consideration for those who need a reliable internet connection for business purposes. Overall, while Hotel Sercotel Cuatro Postes excels in many areas, improving the WiFi would make it even better suited for business travelers.
Accessible
Luxury
Romantic
Couples frequently describe their stays as both comfortable and delightful, appreciating the modern touches in the reception and hall areas. The venue is well-suited for a cozy romantic getaway, featuring new mattresses that enhance the overall comfort. The breakfast offerings complement the hotel's serene and romantic setting, making mornings equally enjoyable.
The geographic placement of Sercotel Cuatro Postes is exceptional, affording visitors easy access to Ávila's historic sites along with the convenience of easy parking. Staff members are noted for their attentiveness and kindness, contributing to a warm and welcoming stay. Despite a minor inconvenience with air conditioning, the overwhelmingly positive reviews emphasize the hotel's suitability for romantic vacations, thanks to its views, ambiance and overall charming environment.
No, Hotel Sercotel Cuatro Postes doesn't have any pool.
No, a spa isn't available at Hotel Sercotel Cuatro Postes.
No, Hotel Sercotel Cuatro Postes doesn't allow dogs.
Yes, parking facilities are available at Hotel Sercotel Cuatro Postes.
No, Hotel Sercotel Cuatro Postes doesn't have a gym.
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