Résidence Natura
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Summary of reviewsRésidence Natura, located in the heart of Ax-les-Thermes, is highly praised for its prime location, offering easy access to shops, restaurants, cafes and key city attractions. Its proximity to mountain trails, the Greoux thermal baths and ski facilities like Ax 3 Domaines ski lift make it an excellent choice for both nature and adventure enthusiasts. Despite its central location, it manages to provide a calm and peaceful retreat.
The accommodation provides small but well-equipped rooms that are functional and comfortable. Guests enjoyed autonomous access and appreciated simple yet effective amenities like coffee machines and light cooking facilities. However, some areas need improvement, such as cleaning services which occasionally fell short and the accuracy of room descriptions, which sometimes misled guests regarding facilities like kitchens and terraces. Soundproofing also needs enhancement to ensure more privacy.
Cleanliness reviews are mixed. While many guests found the rooms and bathrooms clean and welcoming, others reported issues such as dust, cobwebs and inadequate housekeeping services. Some specific problems included mould in showers, cigarette smells and unwashed linens from previous tenants.
Staff interactions garnered mixed feedback. The responsiveness and friendliness of staff, notably Nathalie, received commendations and the value for money, well-organized check-in and intuitive key retrieval system were well-received. However, some guests encountered difficulties during check-in, unfriendly staff and challenges in reaching the host.
The free WiFi is reliably strong, though some guests faced difficulties with access codes. These issues were typically resolved quickly by the responsive service team.
Beds received mixed reviews with many guests enjoying comfortable mattresses and good-quality bedding. However, some found issues with double beds being two singles pushed together, creating an uncomfortable gap.
Overall, Résidence Natura offers a convenient and comfortable stay with excellent location benefits and generally positive guest experiences, though attention to detail in cleaning, infrastructure and service might further enhance the overall satisfaction.
Categories
The accommodation provides small but well-equipped rooms that are functional and comfortable. Guests enjoyed autonomous access and appreciated simple yet effective amenities like coffee machines and light cooking facilities. However, some areas need improvement, such as cleaning services which occasionally fell short and the accuracy of room descriptions, which sometimes misled guests regarding facilities like kitchens and terraces. Soundproofing also needs enhancement to ensure more privacy.
Cleanliness reviews are mixed. While many guests found the rooms and bathrooms clean and welcoming, others reported issues such as dust, cobwebs and inadequate housekeeping services. Some specific problems included mould in showers, cigarette smells and unwashed linens from previous tenants.
Staff interactions garnered mixed feedback. The responsiveness and friendliness of staff, notably Nathalie, received commendations and the value for money, well-organized check-in and intuitive key retrieval system were well-received. However, some guests encountered difficulties during check-in, unfriendly staff and challenges in reaching the host.
The free WiFi is reliably strong, though some guests faced difficulties with access codes. These issues were typically resolved quickly by the responsive service team.
Beds received mixed reviews with many guests enjoying comfortable mattresses and good-quality bedding. However, some found issues with double beds being two singles pushed together, creating an uncomfortable gap.
Overall, Résidence Natura offers a convenient and comfortable stay with excellent location benefits and generally positive guest experiences, though attention to detail in cleaning, infrastructure and service might further enhance the overall satisfaction.
Aparthotel near Ski Resorts
This aparthotel in Ax-les-Thermes is well-placed for accessing the skiing area of Ax 3 Domaines. The availability of self-catering apartments makes it suitable for ski holidays.
Dog Friendly Aparthotel
This residence is pet-friendly, offering a comfortable stay for guests with animals. It is well-situated for enjoying the natural surroundings with your dog.
Small Aparthotel
3-Star Aparthotel
Guest Reviews
Résidence Natura boasts a prime location in the heart of Ax-les-Thermes, making it an excellent choice for travelers seeking convenience and accessibility. Nestled in the city center, it places guests within a stone's throw of numerous shops, restaurants and cafes, effortlessly blending urban charm with serene tranquility.
This well-located accommodation is ideal for those eager to explore mountain trails, the Greoux thermal baths or enjoy a skiing adventure, as it is remarkably close to the ski lift to Ax 3 Domaines. The proximity to the cable cars, public places and key city attractions ensures a seamless experience for all visitors.
The calm and quiet setting, despite being in a bustling central area, adds another layer of appeal, offering a peaceful retreat after a day of activities. Guests will appreciate the easy-to-find residence and its secure, well-placed location in discreet, quiet streets.
Overall, Résidence Natura's perfect blend of city center accessibility, nearby mountain and skiing facilities and tranquil ambiance provides excellent value for money, making it a standout choice for a pleasant stay in Ax-les-Thermes.
Résidence Natura offers a mix of unique and practical lodging options ideally situated in the city center. The accommodations are predominantly small but well-equipped, delivering a comfortable staying experience. Many guests appreciated the simplicity and effectiveness of the rooms, highlighting the autonomous access and organized layout. Specific rooms like Room #4 received particular praise for being great, while some guests were delighted by upgrades to very comfortable small apartments.
Despite the tight spaces, many found the rooms nicely decorated and functional, providing the essential amenities, including coffee or tea machines and the minimum necessary for light cooking. The property's proximity to the city center and its great value for money were strong positives. Guests also enjoyed the total freedom to enter and exit without time constraints.
However, there were several points of improvement mentioned. The cleaning service fell short for some visitors with housekeeping not always done upon arrival. Certain facilities like the washing machine and dryer were reserved for staff only and some descriptions were found misleading, such as the absence of a kitchen or the misrepresented terrace. Noise levels could be an issue due to poor soundproofing and privacy was a concern as some rooms overlooked neighboring apartments directly.
Overall, while Résidence Natura delivers on essential comfort and functionality with excellent city access, attention to detailed cleaning and infrastructural updates like better soundproofing and accurate descriptions might enhance the guest experience further.
Résidence Natura receives mixed reviews when it comes to their beds. On the positive side, many guests appreciated the comfort of the beds, often describing the mattresses as comfortable and enjoying the quality of the bedding. Some said the bedding was in perfect condition and the heating in the rooms was noted as good, adding to the overall comfort.
However, there are several points of criticism. A recurring issue mentioned is that what is offered as a double bed often consists of two single beds pushed together, creating an inconvenient gap between the mattresses during the night. Some guests also noted that the bedding quality was poor with instances of uncomfortable or shabby and noisy beds detracting from their experience. The comfort of the beds varied with several guests finding them quite uncomfortable, leading to mixed feelings about the overall sleeping experience at Résidence Natura.
Résidence Natura offers a mixed experience when it comes to cleanliness. On the positive side, several guests mentioned that the accommodation was very clean with some highlighting the impeccable cleanliness of the bathroom and an immaculate overall appearance. Some reviewers appreciated the clean and comfortable rooms, describing the apartments as cute, welcoming, clean and pleasant.
However, a significant number of reviews pointed out various cleanliness issues. Guests reported dust, cobwebs and housekeeping that seemed sloppy or too quickly done. Some encountered unemptied trash from previous tenants, unwashed glasses in the sink and sticky floors. There were frequent mentions of hair in different parts of the room, including on toilet seats and extra pillows, as well as dirty duvets and mattress protectors.
Specific complaints included mould in the shower, cigarette ashes and smells and a lack of maintenance in shared facilities such as dishwashers and washing machines. Hygiene issues were also noted in some bathrooms, where floors were not clean and trash cans were full and very dirty. Overall, many guests felt that the cleanliness left much to be desired and indicated that these issues detracted from their stay.
Résidence Natura offers a mixed experience when it comes to staff interactions. On the positive side, guests frequently mention the manager's friendliness, responsiveness and the warm, welcoming nature of the staff. Nathalie, in particular, is noted for her warm welcome. The accommodation is praised for being pleasant, well-equipped, very clean, providing good equipment and heating and having an ideal key retrieval system. Communication with the owner is highlighted as good and guests appreciate the value for money and the well-organized, straightforward check-in procedures. Additionally, the ease of access and helpful support from the manager are consistent positive points.
However, some guests have reported less satisfactory experiences. Issues such as unkind and complicated check-in processes, noisy staff and a lack of reception have been noted. There were complaints about the service and the difficulty in reaching the host or obtaining assistance. Some found the manager to be very unpleasant. Problems like housekeeping not being done upon arrival were raised, though reportedly resolved quickly. Overall, while many guests had a positive experience with the staff, others faced significant challenges that detracted from their stay.
Résidence Natura offers strong and reliable WiFi with guests highlighting the good connectivity and signal strength throughout their stay. The access system is intuitive and works smoothly even without the need for direct reception assistance. However, some guests experienced issues with requesting and entering access codes, occasionally receiving incorrect ones. Despite these challenges, the responsive service team ensures that any WiFi-related issues are promptly addressed, ensuring an overall satisfactory digital experience.
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Location
This well-located accommodation is ideal for those eager to explore mountain trails, the Greoux thermal baths or enjoy a skiing adventure, as it is remarkably close to the ski lift to Ax 3 Domaines. The proximity to the cable cars, public places and key city attractions ensures a seamless experience for all visitors.
The calm and quiet setting, despite being in a bustling central area, adds another layer of appeal, offering a peaceful retreat after a day of activities. Guests will appreciate the easy-to-find residence and its secure, well-placed location in discreet, quiet streets.
Overall, Résidence Natura's perfect blend of city center accessibility, nearby mountain and skiing facilities and tranquil ambiance provides excellent value for money, making it a standout choice for a pleasant stay in Ax-les-Thermes.
Rooms
Despite the tight spaces, many found the rooms nicely decorated and functional, providing the essential amenities, including coffee or tea machines and the minimum necessary for light cooking. The property's proximity to the city center and its great value for money were strong positives. Guests also enjoyed the total freedom to enter and exit without time constraints.
However, there were several points of improvement mentioned. The cleaning service fell short for some visitors with housekeeping not always done upon arrival. Certain facilities like the washing machine and dryer were reserved for staff only and some descriptions were found misleading, such as the absence of a kitchen or the misrepresented terrace. Noise levels could be an issue due to poor soundproofing and privacy was a concern as some rooms overlooked neighboring apartments directly.
Overall, while Résidence Natura delivers on essential comfort and functionality with excellent city access, attention to detailed cleaning and infrastructural updates like better soundproofing and accurate descriptions might enhance the guest experience further.
Beds
However, there are several points of criticism. A recurring issue mentioned is that what is offered as a double bed often consists of two single beds pushed together, creating an inconvenient gap between the mattresses during the night. Some guests also noted that the bedding quality was poor with instances of uncomfortable or shabby and noisy beds detracting from their experience. The comfort of the beds varied with several guests finding them quite uncomfortable, leading to mixed feelings about the overall sleeping experience at Résidence Natura.
Cleanliness
However, a significant number of reviews pointed out various cleanliness issues. Guests reported dust, cobwebs and housekeeping that seemed sloppy or too quickly done. Some encountered unemptied trash from previous tenants, unwashed glasses in the sink and sticky floors. There were frequent mentions of hair in different parts of the room, including on toilet seats and extra pillows, as well as dirty duvets and mattress protectors.
Specific complaints included mould in the shower, cigarette ashes and smells and a lack of maintenance in shared facilities such as dishwashers and washing machines. Hygiene issues were also noted in some bathrooms, where floors were not clean and trash cans were full and very dirty. Overall, many guests felt that the cleanliness left much to be desired and indicated that these issues detracted from their stay.
Staff
However, some guests have reported less satisfactory experiences. Issues such as unkind and complicated check-in processes, noisy staff and a lack of reception have been noted. There were complaints about the service and the difficulty in reaching the host or obtaining assistance. Some found the manager to be very unpleasant. Problems like housekeeping not being done upon arrival were raised, though reportedly resolved quickly. Overall, while many guests had a positive experience with the staff, others faced significant challenges that detracted from their stay.
Wi-Fi
No, Résidence Natura doesn't have any pool.
No, a spa isn't available at Résidence Natura.
Yes, Résidence Natura welcomes dogs.
No, parking facilities aren't available at Résidence Natura.
No, Résidence Natura doesn't have a gym.
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