The staff at Ostria Resort & Spa received mixed reviews from guests. Some found them to be friendly, helpful and of high quality, while others had negative experiences. Communication at reception needed improvement and guests reported having to ask for basic amenities like toilet paper and wifi codes multiple times. Some encountered issues with the minibar and had to walk to reception for assistance. Despite these issues, there were still positive reviews about the staff being willing to go out of their way to ensure a pleasant stay.