The Ayrshire and Galloway

Ayr 55.45850000, -4.62950200 , 1 Killoch Place (Show on Map)
7.9
Good


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Summary of reviewsLocated in the heart of Ayr, The Ayrshire and Galloway hotel is praised for its exceptional central location, making it a convenient base for guests to explore the town's vibrant attractions, local pubs, shops, restaurants and cafes. This strategic positioning, coupled with easy access to the train station and the beach, enhances the overall guest experience with many appreciating the quiet night's sleep despite the central setting. Free parking is a noted advantage, particularly for travelers with cars.

The breakfast experience at the nearby Meridian pub is a highlight for many guests, who commend the fantastic, home-cooked food, generous portions and overall value. Despite minor inconveniences like having to go next door for breakfast and a somewhat limited menu, the quality and service left a positive impression overall.

Dinner at the hotel receives glowing feedback with guests lauding the superb, tasty and well-presented meals. The variety of dining options, including hearty bar food and a chef's special menu, caters to diverse preferences, making meal times a delightful part of the stay. The friendly, welcoming staff and the charming dining area further enhance the experience.

Rooms at The Ayrshire and Galloway hotel are consistently recognized for their cleanliness. Guests appreciate the spotless, comfortable and reasonably spacious accommodations that come with thoughtful amenities. While some find the decor dated and in need of refurbishment, the hotel's adherence to cleanliness standards and overall comfort make up for it. The friendly and helpful staff, highlighted for their exceptional service and personalized approach, add significantly to the charm and overall positive guest experience.

Families find the hotel to be a welcoming retreat with family rooms and generous meal portions contributing to enjoyable stays. Additionally, the mix of lively nightlife options and quiet, restful nights cater to a variety of preferences.

While some aspects like inconsistent wifi and occasional issues with bed comfort could be improved, guests generally find that the hotel meets and even sometimes exceeds the expectations for a three-star accommodation. The Ayrshire and Galloway offers reliable, straightforward lodging with services that at times feel comparable to a higher-star rating, making it a highly recommended choice for visitors to Ayr.
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Hotel near Golf Courses
The Ayrshire and Galloway hotel is well-placed for golfers, with the owner being a 'golfing fanatic'. It offers special golf packages, including arrangements for transport and tee times at championship courses like Turnberry, Old Prestwick, and Royal Troon, as well as many other local courses.

3-Star Hotel
This hotel consistently meets the expectations of a three-star establishment, providing a comfortable and classic setup. The amenities are consistent with what is typically found in three-star hotels. It provides a reliable and straightforward experience.

Family Friendly Hotel

Hotel near Nightlife Spots

Accessible Hotel

Room Types
Twin Room An en suite bathroom, tea/coffee making facilities, and a flat-screen TV feature in this room.

Double Room An en suite bathroom, tea/coffee making facilities, and a flat-screen TV feature in this room.

Single Room An en suite bathroom, tea/coffee making facilities, and a flat-screen TV feature in this room.

Family Room An en suite bathroom, tea/coffee making facilities, and a flat-screen TV feature in this room.

Deluxe Double Room Offering free toiletries, this double room includes a private bathroom with a bath or a shower. The double room offers a wardrobe, an electric kettle, a carpeted floor, heating, as well as a flat-screen TV. The unit offers 1 bed.

Guest Reviews
7.9
Good
Location
Situated in the heart of Ayr, The Ayrshire and Galloway hotel boasts an exceptional location that guests consistently praise. The hotel's central position makes it incredibly convenient with the town center, beach and train station all within close proximity. Visitors appreciate the ease of access to local pubs, shops, restaurants and cafes, enhancing their overall experience. Free parking is also noted as a significant plus for those traveling by car.

The location is ideal for various needs, whether stopping over on a journey from the Isle of Skye or visiting family in Ayr. Guests find it perfect for exploring the town, noting its strategic placement near key amenities and transportation hubs. The convenience of being just a short walk from the train station and beach appeals to many.

Moreover, the hotel manages to offer a quiet night's sleep despite its central location, adding to its charm. The friendly and helpful staff, combined with the excellent location, make for an enjoyable stay. For those seeking a well-situated base with easy access to Ayr's highlights, The Ayrshire and Galloway hotel is highly recommended.

Breakfast
The breakfast experience for guests at 'The Ayrshire and Galloway' hotel consistently impresses. Despite the slight inconvenience of having to go next door to the Meridian pub, many guests found the breakfast to be an excellent value. There were numerous positive mentions of the food being home-cooked with generous servings that were sometimes too large to finish. The quality of the food received high praise with descriptions like fantastic, lovely and amazing frequently appearing in the reviews.

Guests enjoyed the friendly and pleasant staff and the availability of tea and coffee in their rooms added a touch of convenience. The Meridian restaurant, owned by the hotel, offered a great breakfast experience with plenty of choices and good service. Some guests even received breakfast to-go for their early departures. However, some guests felt that the inclusion of breakfast in the room price would have been better and noted a lack of variety in the food menu.

Additionally, breakfast service started at 9am, which might be late for some and a few found their meals overly greasy or experienced long wait times. Overall, the breakfast at the Meridian pub next to the hotel left a positive impression on most guests, making it a highlight of their stay.

Dinner
The Ayrshire and Galloway hotel offers a delightful dining experience that has garnered a wealth of positive feedback. Guests consistently highlight the lovely and well-presented meals, describing dinners as superb, tasty and filling. The hearty bar food, along with the main restaurant's delicious offerings, have been particularly praised. Evenings are often rounded off with a delightful meal, making dinner a real highlight for many.

The dining options, which include typical bar fare as well as a refined chef's special menu, cater to a variety of preferences. Many guests have opted for the dine-in package and found it thoroughly enjoyable. Recommendations from friends and the friendly, welcoming staff enhance the overall experience.

The pleasant and quaint dinner area adds to the charm with some guests booking an extra day just to savor more of the excellent food. The value for money is considered great and the adjacent cafe/restaurant serves as an additional convenient option for both breakfast and dinner.

While some have noted a need for more variety in the menu, the overall consensus remains highly favorable with many deeming the dining experience at The Ayrshire and Galloway to exceed expectations.

Rooms
The rooms at 'The Ayrshire and Galloway' have been consistently praised for their cleanliness with guests frequently reporting them as spotless. Many found the rooms to be cosy, comfortable and functional with a good size and enough space, along with amenities like large cups for coffee/tea and plenty of toiletries. Some guests appreciated the traditional furnishings and the spaciousness of certain rooms.

However, there are mixed feelings regarding the decor with several guests commenting that the rooms are quite dated and in need of refurbishing. While the overall aesthetic is described as old-fashioned and tired looking, almost all reviews agree that the cleanliness makes up for it to some extent.

On the downside, some rooms were noted to be small, cold at night or dark and stuffy. Noise from the road and early mornings disturbed some and a few found the mattresses uncomfortable or the furnishings mismatched. Despite these drawbacks, the value for money remains a positive highlight for many guests. The central location, close to the local train station, also adds convenience to the stay. Overall, the hotel seems to offer a clean, comfortable and reasonably spacious accommodation with room for improvement in terms of decor and modernization.

Beds
The reviews of the beds at The Ayrshire and Galloway hotel present a mixed bag of experiences. On the positive side, many guests found the beds exceptionally comfortable, contributing to a great night's sleep. Terms like "super comfy bed" and "comfortable beds" frequently appear, reflecting a certain level of satisfaction among some visitors. The rooms themselves are also mentioned as being clean and well-maintained, which adds to the overall positive experience.

However, not all feedback is rosy. A significant number of guests noted issues with the beds, describing them as hard, lumpy or needing replacement. Complaints about old and rickety bed frames, along with poor-quality mattresses and bedding, were common. Some guests also mentioned that the mattresses were either too firm or too soft with some even being misaligned. Pillows were often described as too flat, adding to discomfort during sleep.

In summary, while some guests have enjoyed a comfortable and restful stay at The Ayrshire and Galloway, others have pointed out considerable room for improvement regarding the condition and quality of the beds and bedding.

Cleanliness
The Ayrshire and Galloway hotel boasts an impressive reputation for cleanliness, consistently receiving praise from guests for its impeccable standards. The rooms and bathrooms are frequently described as spotless, very clean and modern. Visitors often highlight the overall tidiness and the thoroughness of the cleaning staff with some even noting that the cleaner deserves a pay rise for their exceptional work. Despite some mentions of the hotel's dated appearance, the cleanliness and comfort of the rooms remain a common theme in reviews. Guests appreciate the functional and tidy environment, finding the accommodations not only clean but also comfortable and inviting. Additionally, the friendly and helpful staff contribute to the pleasant experience, further enhancing the hotel's appeal.

Staff
At The Ayrshire and Galloway, guests consistently rave about the exceptional staff, highlighting their welcoming and friendly demeanor. From the warm reception to the attentive bar service, every aspect of customer interaction shines. Many guests specifically mention staff members by name, underscoring the personalized and caring approach taken by the team.

The reception staff, particularly Kirsty, receive high praise for their helpfulness and enthusiasm, creating a welcoming atmosphere from the moment guests arrive. The professionalism and courteousness of the staff foster a positive environment, contributing to a pleasant stay. The consistent feedback underscores the staff's ability to make guests feel at home, often going the extra mile to ensure all needs are met.

Moreover, remarks about the staff being exceptionally accommodating and supportive highlight their dedication to providing superior service. Whether it's providing local knowledge or simply being genuinely friendly and polite, the team at The Ayrshire and Galloway stands out for their remarkable customer service.

In summary, The Ayrshire and Galloway's staff are frequently lauded for their friendliness, helpfulness and professionalism, making them an integral part of the guest experience and contributing significantly to the hotel's charm and appeal.

Wi-Fi
Guests have mixed experiences with the wifi at The Ayrshire and Galloway hotel. Some found the wifi to be good, while others faced connectivity issues. There are reports of the wifi being patchy or spotty, particularly noting that it worked well only on the first day for some visitors. Coverage can be problematic with no signal in certain areas like the staircase and the garden. Additionally, the wifi can be unreliable and weak in some rooms, prompting calls for improvement. In line with the wifi issues, guests also noted that the TV reception was unstable, often flickering on and off. Overall, while there are pockets of strong connectivity, consistency seems to be a recurring issue.

Parking
The Ayrshire and Galloway offers a mix of feedback regarding its parking facilities. Guests appreciate the bonus of having free parking available and the convenience of secure parking, even for bikes. Several reviews highlight the plentiful and easy-to-find parking options, which are a significant advantage.

However, some guests noted challenges with the limited amount of parking spaces, finding the car park and the tightness of the parking lot. It's mentioned that the main hotel car park is quite small and can often be full, making it difficult for late arrivals. Despite these occasional issues, many found the location convenient and appreciated the secure and free parking provided at this central spot.

Family
Nestled in Ayr, The Ayrshire and Galloway offers a charming retreat that caters remarkably well to families. This quaint, family-managed hotel exudes a warm, family-friendly atmosphere, making it an ideal choice for those traveling with children. Reviews frequently highlight the joy kids experienced during their stay and the family rooms provided accommodate groups comfortably. Guests have appreciated the generous portions served during meals, enhancing the wholesome family experience. Cleanliness and functionality stand out in the comments and the helpful, friendly staff further contribute to the pleasant stays reported. For families looking for a welcoming and accommodating option in Ayr, this hotel presents an excellent choice.

Nightlife
The Ayrshire and Galloway offers a mixture of experiences when it comes to the local nightlife. For those seeking a lively evening, the nearby pub and live music from the bar provide ample entertainment. The area is known for its lively nightlife, especially during the weekends with nearby clubs adding to the vibrant atmosphere until about midnight.

However, guests who prefer a quieter experience will also find it here, as there are quiet nights and good soundproofing to ensure restful sleep. While some mention a lack of decent entertainment options in Ayr, the surrounding nightlife can still cater to diverse preferences.

3 Star
The Ayrshire and Galloway hotel consistently meets and at times surpasses the expectations of a three-star establishment. Guests have noted that the hotel adheres to three-star norms and standards, providing a comfortable and classic setup consistent with its rating. The amenities offered align well with what is typically found in three-star hotels, ensuring a reliable and straightforward experience.

Reviewers frequently mention the hotel has a solid three-star foundation, yet some aspects of the services provided give it a premium feel. Despite being a three-star accommodation, the quality of service sometimes feels superior, comparable even to four-star hotels. For a three-star facility, it appears to exceed many guests' expectations, offering simple, honest and fair lodging that satisfies standard three-star criteria while occasionally offering unexpected upgrades.

Accessible
The Ayrshire and Galloway hotel offers several advantages for guests with disabilities, featuring good accessible rooms and easy parking. The location is commendable for its proximity to shops and is definitely accessible by train, ensuring fast and easy access to the city. However, guests should note the limited accessibility by public transport, as it can be time-consuming and the hotel is inaccessible by major roads. One significant drawback is the absence of a lift, presenting challenges for those needing assistance with bags and no shower was available in the room. Despite these limitations, problem-solving by the staff contributed positively to the overall experience.


No, The Ayrshire and Galloway doesn't have any pool.

No, a spa isn't available at The Ayrshire and Galloway.

No, The Ayrshire and Galloway doesn't allow dogs.

No, parking facilities aren't available at The Ayrshire and Galloway.

No, The Ayrshire and Galloway doesn't have a gym.

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