Crystal Hotel & SPA
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Summary of reviewsCrystal Hotel & SPA is a favored destination for travelers due to its exceptional location, excellent accommodations, and a wide range of amenities. Nestled amidst some of the top attractions in Bakuriani, the hotel provides easy access to ski slopes, cable cars, and ski lifts, making it an ideal choice for skiing enthusiasts. Guests appreciate the calming environment and stunning mountain views they can enjoy from their spacious and clean rooms, which are equipped with modern conveniences.
The hotel offers a cozy and comfortable stay with rooms that are frequently praised for their cleanliness, spaciousness, and modern amenities, including minibars and tea/coffee facilities. The soundproof nature of the rooms ensures a peaceful retreat, and the addition of a sizable swimming pool, warm jacuzzi, and sauna enhances relaxation options. Families find the hotel especially accommodating, with suitable infrastructure for children and a prime location near entertainment and activities.
Guests particularly enjoy the spa facilities, often highlighting the pool, sauna, and whirlpool as perfect complements to their skiing adventures. Excellent massage services in a spacious and well-maintained spa add to the rejuvenating experience. Fitness enthusiasts benefit from a well-equipped gym, rounding out the wellness offerings of the hotel.
While breakfast and dinner experiences receive mixed reviews, many guests find breakfast satisfying due to its variety and quality, though there is a desire for more diverse cultural options. Dinner, served at the hotel's restaurant, is described as tasty by some, though others wish for a greater range of choices. The dining experience is balanced by an array of great dining options available within the hotel's complex.
The Wi-Fi service is generally reliable in common areas, though some guests experience weaker connectivity in rooms. Parking is seen as a convenience, with a free parking space available, although some mention organizational challenges.
Although interactions with staff can vary, many guests find them to be friendly and attentive, contributing positively to their stay. However, there are opportunities for improving the consistency of reception services to align with the hotel's overall hospitality standard.
Overall, Crystal Hotel & SPA emerges as a top choice for travelers seeking a mix of adventure, family-friendly accommodation, and relaxation. The combination of its strategic location, serene environment, and extensive amenities makes it a standout destination for a memorable stay in Bakuriani.
Categories
The hotel offers a cozy and comfortable stay with rooms that are frequently praised for their cleanliness, spaciousness, and modern amenities, including minibars and tea/coffee facilities. The soundproof nature of the rooms ensures a peaceful retreat, and the addition of a sizable swimming pool, warm jacuzzi, and sauna enhances relaxation options. Families find the hotel especially accommodating, with suitable infrastructure for children and a prime location near entertainment and activities.
Guests particularly enjoy the spa facilities, often highlighting the pool, sauna, and whirlpool as perfect complements to their skiing adventures. Excellent massage services in a spacious and well-maintained spa add to the rejuvenating experience. Fitness enthusiasts benefit from a well-equipped gym, rounding out the wellness offerings of the hotel.
While breakfast and dinner experiences receive mixed reviews, many guests find breakfast satisfying due to its variety and quality, though there is a desire for more diverse cultural options. Dinner, served at the hotel's restaurant, is described as tasty by some, though others wish for a greater range of choices. The dining experience is balanced by an array of great dining options available within the hotel's complex.
The Wi-Fi service is generally reliable in common areas, though some guests experience weaker connectivity in rooms. Parking is seen as a convenience, with a free parking space available, although some mention organizational challenges.
Although interactions with staff can vary, many guests find them to be friendly and attentive, contributing positively to their stay. However, there are opportunities for improving the consistency of reception services to align with the hotel's overall hospitality standard.
Overall, Crystal Hotel & SPA emerges as a top choice for travelers seeking a mix of adventure, family-friendly accommodation, and relaxation. The combination of its strategic location, serene environment, and extensive amenities makes it a standout destination for a memorable stay in Bakuriani.
Hotel with Ski To Door Access
Located near the Didveli Funicular Railway, providing convenient access to the slopes. The hotel includes a spa center, enhancing the overall experience with relaxation after skiing.
Hotel near Ski Resorts
The Crystal Hotel & SPA is located near the Didveli Funicular Railway and offers luxurious retreat with spa services. It provides easy access to winter sports and summer hikes. The hotel is highly-rated by group travelers.
Hotel for Honeymoon
This hotel offers spa facilities and is located near the Didveli Funicular Railway, providing beautiful views and recreational activities. It is suitable for couples seeking relaxation and outdoor adventures.
Hotel with Spa
This hotel is popular for spa hotels in Bakuriani. It features two swimming pools, a spa and wellness center, and family rooms. Guests have rated the location highly. There is a restaurant inside the hotel that serves very delicious food.
Family Friendly Hotel
Crystal Hotel & SPA offers comprehensive spa services, easy access to winter sports, and summer hikes, providing a blend of relaxation and activity suitable for families. It features top-notch amenities and fine dining.
Romantic Hotel
Located in Bakuriani, this hotel features spa facilities and comfortable accommodations, suitable for couples looking for a relaxing mountain retreat. The spa services and serene environment provide a romantic and rejuvenating experience.
Hotel with Swimming Pool
Crystal Hotel & SPA offers both indoor and outdoor pools, a full-service spa with massages, body treatments, and facials. It also features ski-in/ski-out access and a complimentary ski shuttle, making it a top choice for both relaxation and winter sports.
Heated Pool Indoor Pool Children's Pool
Business Hotel
The hotel features meeting spaces, a conference center, and a 24-hour front desk. It is also family-friendly, offering a blend of business and leisure.
Hotel with Parking
This hotel offers parking facilities, ensuring convenience for guests arriving by car. As a hotel with spa facilities, it provides an added layer of luxury and relaxation.
Hotel with Gym
Crystal Hotel & SPA features a spa center, swimming pool, and fitness facilities. It's located in a picturesque area and provides opportunities for both relaxation and physical activity.
5-Star Hotel
This 5-star hotel features a swimming pool and complimentary private parking. It is located near the Didveli Funicular Railway and offers amenities such as a spa, hot tub and game room.
Hotel with Indoor Pool
This hotel is highly regarded for its impressive indoor pool facilities, featuring a 25-meter indoor pool with transparent walls, a children's pool, and a jacuzzi. Guests can enjoy a panoramic indoor pool, complemented by a Finnish sauna and a fitness room, ensuring a comprehensive wellness experience.
Hotel with Heated Pool
This hotel features a large indoor heated pool, measuring over 25 meters, which is consistently praised for its warmth and spaciousness. It also includes a separate children's pool, making it suitable for families.
Luxury Hotel
Hotel with Children's Pool
Guest Reviews
Crystal Hotel & SPA enjoys consistent praise for its prime location, nestled amidst some of the top attractions in Bakuriani. It’s situated just steps away from key amenities such as the ski slopes, cable cars, and ski lifts, making it a perfect spot for visitors keen on skiing and exploring the surrounding area. Beyond its immediate proximity to winter sports activities, guests are delighted to find various cafes, restaurants, and a supermarket within a comfortable walking distance, contributing to the hotel's convenience and appeal. The area around the hotel is described as beautiful and tranquil, set in a pleasant district with captivating views of the mountains and snow-covered landscapes. It offers the ideal balance of accessibility and peacefulness, providing guests with a serene yet vibrant environment to relax. Many reviewers appreciate the hotel’s easy access to local attractions and amenities while enjoying the stunning elevated vistas directly from their spacious and clean rooms. The combination of location, tranquility, and beauty cements Crystal Hotel & SPA as a standout choice for travelers seeking a seamless blend of adventure and relaxation.
Guests have mixed opinions about the breakfast offerings at Crystal Hotel & SPA. The breakfast buffet is generally praised for its extensive selection and variety, with several guests highlighting it as tasty, delicious, and diverse. Many appreciate the excellent quality and range of options, describing the meals as very good and amazing. There are mentions of the breakfast being abundant and varied, with some guests noting their enjoyment of the inclusion of halal food.
However, there are recurring concerns about the lack of variety to cater to different cultural preferences, particularly for Arabic cuisine. Some guests suggest the options are limited and basic, with not enough attention given to improving the food quality. A few also mention the late timing of breakfast hours, starting only from 9:00 AM to 10:30 AM, and the inconveniences, such as limited availability of coffee machines.
Overall, while many guests find the breakfasts wonderful and satisfying, there's room for improvement, especially in terms of catering to diverse dietary needs and preferences.
At Crystal Hotel & SPA, the dinner experience receives mixed reviews from guests. While some found the food offerings to be delicious and praised the variety and quality, others felt it was rather simple and standard. Guests could enjoy meals like Caesar salad with grilled chicken, fettuccine with chicken, and crispy Mexican fries, which were appreciated by some. The restaurant within the hotel itself received accolades from a few visitors for its delightful cuisine. However, there were concerns about the limited dinner time which might not accommodate everyone’s schedule effectively. Despite some positive notes on the flavors, the dining experience was often described as lacking, with calls for improvement in food quality and buffet selection. Diners noted a higher price compared to nearby establishments but acknowledged decent meals available for an extra charge. While the food did not impress everyone and was occasionally described as meager, the presence of great nearby dining options on the Crystal complex grounds provided a variety of choices for guests.
Crystal Hotel & SPA appears to be a gem for travelers seeking spacious accommodation with modern amenities. Guests frequently commend the hotel for its spacious and comfortable rooms, often highlighting the cleanliness and daily housekeeping that maintains a pristine environment. Many rooms boast balconies with great views, offering picturesque scenes of ski trails, enhancing the overall stay experience. The warmth and coziness of the rooms, combined with thoughtful amenities like coffee/tea facilities, minibars, and daily cleaning services, contribute to a relaxed and convenient stay.
Guests also enjoy the benefits of soundproof walls, ensuring a peaceful retreat. The comfortable bedding, equipped with suitably firm pillows, adds to the inviting atmosphere. Travelers particularly appreciate the modern design and welcoming ambiance of the hotel, along with its commitment to cleanliness, offering a refreshing contrast to some limited criticisms.
Additional amenities such as a large swimming pool, a warm jacuzzi, and a sauna amplify the hotel's appeal, making it an attractive prospect for those seeking a blend of comfort and recreation. Overall, Crystal Hotel & SPA manages to offer a compelling combination of spacious comfort and modern convenience.
At Crystal Hotel & SPA, guests generally find the bedding clean and the beds spacious, which contributes to an overall comfortable sleep experience. Many reviewers highlight the beds as being big, offering plenty of room to relax. The bedding, including pillows, often receives positive comments for being good quality and not overly soft. However, opinions about the mattress vary; while some find it comfortable, others note that the spring mattress can be a bit hard, with a few guests mentioning discomfort due to a stiff mattress or feeling their backs arched. Despite this, the consensus suggests that beds in the hotel are largely comfortable, providing a good night's rest for most visitors.
Crystal Hotel & SPA consistently impresses with its outstanding level of cleanliness. Guests frequently highlight its immaculate rooms and well-kept facilities. The accommodations, spacious and newly renovated, offer a tranquil setting where both the furniture and decor are meticulously maintained. Bathrooms equipped with essential amenities and provided water contribute to the high praise for their spotless condition. Cleaning staff are noted for their friendliness and diligence, ensuring that cleanliness is maintained daily. In addition to its pristine appearance, the hotel is perfectly situated amidst beautiful natural surroundings, adding to the charm and appeal for visitors seeking both relaxation and convenience. The overall cleanliness, combined with the tranquility of its location and the politeness of the staff, makes the hotel a desirable choice for travelers.
Crystal Hotel & SPA offers a mixed experience when it comes to guest interactions with the hotel staff. Positive remarks highlight the qualities of the team, who are often described as friendly, helpful, polite, and attentive. Many guests appreciated being treated with respect and experiencing excellent service. Instances of staff going above and beyond, such as swiftly addressing room issues and providing thoughtful upgrades, add to the guest satisfaction.
However, there are notable exceptions, particularly with the reception staff. Some guests reported interactions that were unfriendly and rude, with reception staff being described as not smiling or welcoming. While the majority of the hotel team receives praise for their professionalism and care, there are several mentions of employees who seem annoyed or disinterested, which detracts from the overall experience.
Overall, while many guests encounter warm and responsive service, there are calls for more consistent friendliness and politeness, especially from those at the front desk, to fully match the level of hospitality expected at a distinguished hotel like Crystal Hotel & SPA.
Crystal Hotel & SPA offers a generally positive Wi-Fi experience, particularly in common areas where guests noted good Wi-Fi connectivity. While some visitors appreciated the high-speed internet, there were several mentions of Wi-Fi being weak or unstable in rooms. This inconsistency suggests that streaming movies or relying on internet connectivity for extended online activities might be challenging in certain parts of the hotel. Overall, the Wi-Fi service may be adequate for basic internet use, though guests might experience fluctuations in connectivity during their stay.
Crystal Hotel & SPA offers guests a delightful spa experience that consistently receives high praise for its extensive facilities and services. The spa complex includes a sizable pool, approximately 30 meters long, which is described as very nice with excellent temperature control. Patrons often highlight the spa's amazing pool, sauna, and whirlpool, noting their enjoyment after activities like skiing. The spa area is spacious and modern, featuring top-notch amenities and a welcoming atmosphere.
The quality of the spa treatments is frequently praised, particularly the outstanding massage services performed by excellent therapists. Guests appreciate the spa's location next to the bar, which adds convenience to their relaxation routine. Though the sauna is generally well-liked, some visitors have suggested that maintenance and advance preparation could enhance the experience.
Overall, the spa at Crystal Hotel & SPA is considered a fantastic facility with an excellent level of cleanliness and a wide range of services, making it an excellent choice for visitors seeking relaxation and rejuvenation during their stay.
Crystal Hotel & SPA consistently impresses guests with its gym facilities. Visitors frequently highlight the gym's excellent equipment, making it a standout feature of the hotel's amenities. The gym is described as very well-equipped and great, leaving a positive impression on fitness enthusiasts. In addition to the gym, the hotel offers a large and modern spa area, enhancing the overall wellness experience with a pool, sauna, and jacuzzi. Despite some periods of renovation and occasional issues with broken gym machines, the presence of a gym remains a valued feature at the hotel.
The Crystal Hotel & SPA offers a delightful experience for guests who enjoy swimming and relaxation, with its impressive pool facilities often highlighted in reviews. Visitors praise the hotel's large indoor pool, which measures over 25 meters, as unexpectedly spacious and generally uncrowded, offering a serene swimming experience. The water temperature is consistently described as warm and pleasant, making it particularly inviting for all ages.
The hotel's pool area includes clean facilities and a separate children's pool, catering well to families. The children's pool is smaller and designed for the little ones, although adult supervision is not provided. Guests also appreciate additional amenities like a jacuzzi and private changing rooms, which add comfort and convenience to their stay.
Complementing the pool experience is the hotel's spa, featuring a sauna and offering good quality massages, which together create a well-rounded and rejuvenating retreat. The pool and spa are included in the accommodation price, enhancing the overall value of a stay at the hotel.
Despite a few mentions about cleaning frequency, the overall consensus remains positive regarding the pool's size, warmth, and cleanliness. Guests consider the swimming pool a standout feature of the hotel, often referred to as a bonus or the most wonderful aspect of their stay, underscoring its appeal. With a lovely pool area available until late evening, visitors can enjoy the picturesque surroundings and unwind in a comfortable and relaxing environment.
At Crystal Hotel & SPA, guests generally appreciate the convenience of having parking available. The presence of a free parking spot right in front of the hotel is commonly highlighted, making it easy for guests traveling with private cars. The hotel boasts both a parking lot and a private parking area, contributing to a sense of security and accessibility. While there are instances of disorganization and moments when spaces might be unavailable, the overall sentiment remains positive, with many finding the location favorable for parking needs. However, potential guests should be mindful of the hotel's strict parking rules.
Crystal Hotel & SPA is a top choice for travelers seeking a family-friendly retreat. The hotel is praised for its spacious environment, ideally suited for families with children. Guests appreciate its excellent location, being conveniently close to entertainment and children's activities. The infrastructure is thoughtfully designed to accommodate families, making it a haven for those traveling with kids. Many families noted that the hotel exceeded their expectations, offering a delightful stay with access to nearby ski lifts—a bonus for winter sports enthusiasts. Furthermore, the hotel offers a garden for children's play and is situated near a café and playground, adding to the convenience of families looking for child-friendly amenities. While the vibrant presence of families and children brings energy to the hotel, it does sometimes mean that the spa areas are bustling, especially during nighttime. Overall, Crystal Hotel & SPA provides a comfortable and enjoyable experience for families, ensuring that all age groups feel welcome and entertained.
Nestled in a prime location, Crystal Hotel & SPA offers a ski experience that appeals to winter sports enthusiasts of all levels. Reviews highlight the hotel's exceptional proximity to skiing facilities, with guests repeatedly noting its closeness to multiple slopes and ski events. The convenience of having a private ski lift merely a two-minute walk from the hotel enhances its appeal, while its position directly in front of a cable car provides effortless access to the mountain’s summit.
Visitors appreciate the hotel's strategic placement, with ski trails, equipment rental shops, and ski lifts just steps away. The Crystal Ski Arena, adjacent to the hotel, extends the appeal with its own ski road and rental options, ensuring a comprehensive ski experience. During the winter season, guests find it delightful to ski both day and night, enjoying the seamless access the hotel offers.
While one review points out the inconvenience of having only a single trash can in the bathroom, the overarching sentiment celebrates the hotel's unbeatable access to ski activities, making it a top choice for skiers who value being at the heart of the action.
Crystal Hotel & SPA presents itself as a five-star establishment, though guest experiences suggest a disparity between the rating and the actual offerings. While some acknowledge the hotel as a beautiful and excellent location in Baku, others feel it aligns more closely with a three-star rating, highlighting a need for maintenance and upgrades to meet five-star standards. Guests express dissatisfaction with inconsistent water temperatures and a general gap between their expectations and the services provided. Although it offers a strategic location, the value for money is questioned by several visitors. Overall, for those seeking genuine five-star luxury, travelers might want to manage their expectations or explore alternatives.
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Location
Breakfast
However, there are recurring concerns about the lack of variety to cater to different cultural preferences, particularly for Arabic cuisine. Some guests suggest the options are limited and basic, with not enough attention given to improving the food quality. A few also mention the late timing of breakfast hours, starting only from 9:00 AM to 10:30 AM, and the inconveniences, such as limited availability of coffee machines.
Overall, while many guests find the breakfasts wonderful and satisfying, there's room for improvement, especially in terms of catering to diverse dietary needs and preferences.
Dinner
Rooms
Guests also enjoy the benefits of soundproof walls, ensuring a peaceful retreat. The comfortable bedding, equipped with suitably firm pillows, adds to the inviting atmosphere. Travelers particularly appreciate the modern design and welcoming ambiance of the hotel, along with its commitment to cleanliness, offering a refreshing contrast to some limited criticisms.
Additional amenities such as a large swimming pool, a warm jacuzzi, and a sauna amplify the hotel's appeal, making it an attractive prospect for those seeking a blend of comfort and recreation. Overall, Crystal Hotel & SPA manages to offer a compelling combination of spacious comfort and modern convenience.
Beds
Cleanliness
Staff
However, there are notable exceptions, particularly with the reception staff. Some guests reported interactions that were unfriendly and rude, with reception staff being described as not smiling or welcoming. While the majority of the hotel team receives praise for their professionalism and care, there are several mentions of employees who seem annoyed or disinterested, which detracts from the overall experience.
Overall, while many guests encounter warm and responsive service, there are calls for more consistent friendliness and politeness, especially from those at the front desk, to fully match the level of hospitality expected at a distinguished hotel like Crystal Hotel & SPA.
Wi-Fi
Spa
The quality of the spa treatments is frequently praised, particularly the outstanding massage services performed by excellent therapists. Guests appreciate the spa's location next to the bar, which adds convenience to their relaxation routine. Though the sauna is generally well-liked, some visitors have suggested that maintenance and advance preparation could enhance the experience.
Overall, the spa at Crystal Hotel & SPA is considered a fantastic facility with an excellent level of cleanliness and a wide range of services, making it an excellent choice for visitors seeking relaxation and rejuvenation during their stay.
Gym
Pool
The hotel's pool area includes clean facilities and a separate children's pool, catering well to families. The children's pool is smaller and designed for the little ones, although adult supervision is not provided. Guests also appreciate additional amenities like a jacuzzi and private changing rooms, which add comfort and convenience to their stay.
Complementing the pool experience is the hotel's spa, featuring a sauna and offering good quality massages, which together create a well-rounded and rejuvenating retreat. The pool and spa are included in the accommodation price, enhancing the overall value of a stay at the hotel.
Despite a few mentions about cleaning frequency, the overall consensus remains positive regarding the pool's size, warmth, and cleanliness. Guests consider the swimming pool a standout feature of the hotel, often referred to as a bonus or the most wonderful aspect of their stay, underscoring its appeal. With a lovely pool area available until late evening, visitors can enjoy the picturesque surroundings and unwind in a comfortable and relaxing environment.
Parking
Family
Ski
Visitors appreciate the hotel's strategic placement, with ski trails, equipment rental shops, and ski lifts just steps away. The Crystal Ski Arena, adjacent to the hotel, extends the appeal with its own ski road and rental options, ensuring a comprehensive ski experience. During the winter season, guests find it delightful to ski both day and night, enjoying the seamless access the hotel offers.
While one review points out the inconvenience of having only a single trash can in the bathroom, the overarching sentiment celebrates the hotel's unbeatable access to ski activities, making it a top choice for skiers who value being at the heart of the action.
5 Star
Yes, Crystal Hotel & SPA has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool.
Yes, a spa is available at Crystal Hotel & SPA.
No, Crystal Hotel & SPA doesn't allow dogs.
Yes, parking facilities are available at Crystal Hotel & SPA.
Yes, Crystal Hotel & SPA has a gym.
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