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ITC Gardenia, a Luxury Collection Hotel, Bengaluru

Bangalore , No.1, Residency Road (Show on Map)

8.5

Very Good

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Summary of reviewsITC Gardenia, a Luxury Collection Hotel in Bengaluru, impresses guests with its fantastic location in the city center, surrounded by beautiful architecture and nature and convenience to shops and restaurants. While breakfast at the hotel receives mixed reviews with some guests applauding the excellent choices and elaborate spread, while others found the food quality and service to be poor. The dinner gets mixed feedback too with some praising the signature dish and experience, while others wished for more seafood and poultry variety. The rooms, however, receive extensive positive reviews for their luxurious decor, spaciousness, cleanliness and advanced technologies. Guests also appreciate the excellent staff and hospitality, while the pool gets mixed reviews for its cleanliness and smell. The beds impress guests with their comfort and beauty. Overall, ITC Gardenia provides an excellent five-star luxury experience with minor issues in hygiene and maintenance that can be improved.
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Categories

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Children's Pool Outdoor Pool

Hotel with Free Wi-Fi

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

Hotel for Yoga

5-Star Hotel

Hotel with Outdoor Pool

Hotel with Children's Pool

Room Types

Towers room, Guest room, 1 Queen This spacious room offers an iPad interface for controlling various in- room features, flat-screen Smart TV, a comfortable sitting area and a large writing desk. The room privileges include Luxury Buffet Breakfast at Cubbon Pavilion Complimentary Luxury Hours from 6 PM to 8PM on Select Beverages.

Towers Twin, Guest room, City view This double room offers an iPad interface for controlling various in- room features, flat-screen Smart TV, a sitting area and a writing desk. The room includes Luxury Buffet Breakfast at Cubbon Pavilion. Complimentary Luxury Hours from 6 PM to 8 PM on Selected Beverages.

Towers Exclusive, 1 Queen with Balcony This double room offers a balcony, iPad interface for controlling various in- room features, flat-screen Smart TV, a sitting area and a writing desk. The room includes breakfast at Cubbon Pavilion. Complimentary Luxury Hours from 6 PM to 8 PM on Selected Beverages.

ITC One, Club level, Guest room, 1 King, Pool view, Balcony This spacious luxury room offers exclusive amenities, great views, a balcony, iPad interface for controlling various in- room features, flat-screen Smart TV, a comfortable sitting area and a large writing desk. The room includes breakfast at Cubbon Pavilion, efficient floor butler service and complimentary boardroom usage for up to three hours (once during your stay with us). Complimentary Luxury Hours from 6 PM to 8PM on Select Beverages.

Towers Suite, Club level, 1 Bedroom Suite, 1 King, Pool view This spacious luxury room offers a range of state-of-the-art amenities, great views, an balcony, iPad interface for controlling various in- room features, flat-screen Smart TV, a comfortable sitting area and a large writing desk. The suite includes breakfast at Cubbon Pavilion as well as, in-room breakfast, our efficient butler services, complimentary boardroom usage for up to three hours (once during your stay with us). Complimentary Luxury Hours from 6 PM to 8PM on Select Beverages.

Run of the House, Guest room This double room has a bathrobe, soundproofing and iPad. Complimentary luxury hours from 6 PM to 8 PM on Select Beverages.

About ITC Gardenia, a Luxury Collection Hotel, Bengaluru

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Guest Reviews

8.5

Very Good

Location

Guests of the ITC Gardenia, a Luxury Collection Hotel in Bengaluru, rave about its fantastic location in the city center. Many appreciate the convenience of being close to shops and restaurants while others note the beautiful architecture and nature that surrounds the property. Overall, the centrally located hotel receives high marks for its perfect location in Bangalore.

Breakfast

The breakfast at ITC Gardenia, a Luxury Collection Hotel, Bengaluru has received mixed reviews from guests. Many guests enjoyed the wide selection of dishes, including traditional Indian and continental cuisines. The spread was said to be well thought out and had something for everyone. The excellent choice of food and elaborate spread, including organic items and fresh squeezed vegetable juice, was greatly appreciated. Filter coffee was described as amazing and the breakfast was rated as fantastic, amazing and simply superb by some guests. However, others were disappointed with the service and quality of food during breakfast with some describing it as below average. Some guests suggested that the breakfast serving area was cramped and could use a redesign. Overall, breakfast at ITC Gardenia was a hit or miss experience. To make the experience even better, some guests recommended adding more continental options like oatmeal and having staff be more attentive during breakfast.

Dinner

Guests at ITC Gardenia, a Luxury Collection Hotel, Bengaluru, had mixed reviews regarding dinner at the hotel. While some complained of the lack of customization in room dining options and poor quality of food, others praised the signature dish, Dal Bukhara and the amazing food at dinner. However, there were complaints about the shortage of seafood and poultry items, as well as the absence of salmon fish. Some guests also expressed disappointment in the attitude of staff serving dinner. Despite these criticisms, overall, most guests enjoyed their dinner experience and found the food to be good or excellent. Additionally, some guests appreciated the variety of stations at the restaurant, although ordering from hot stations was reportedly cumbersome.

Rooms

The rooms at ITC Gardenia, a Luxury Collection Hotel in Bengaluru, received a lot of positive reviews from guests. Many appreciated the spaciousness, cleanliness and luxurious decor of the rooms. Some even had balconies with a great view. The rooms were well-designed with advanced technologies like tablets to control everything, including the massage chair. The rooms also had comfortable beds, clean and functional bathrooms and spacious walking closets. Though a few reviews mentioned dated rooms, paint patches and poorly maintained bathrooms. Overall, guests found the rooms at ITC Gardenia to be impressive and exceeding their expectations, making their stay comfortable and the ambience simply incomparable to any hotel.

Beds

The beds at ITC Gardenia, a Luxury Collection Hotel in Bengaluru, have received praise from numerous guests. Many described the beds as beautiful and very comfortable with one guest particularly impressed with how perfect the room was. The majority of guests found the beds to be super comfortable and the towels to be great as well. However, a minority did find the beds too soft and experienced backaches as a result. But overall, the beds at ITC Gardenia are comfortable and a highlight of the hotel experience.

Cleanliness

ITC Gardenia, a Luxury Collection Hotel in Bengaluru, offers an ensemble of serenity and comfort with superb cleanliness. While some guests noted that the open balcony and pool area could use more attention, most were impressed with the clean and spacious facilities. Rooms, bathrooms and even the bathtub were exceptionally clean and comfortable. Adequate safeguards were in place against coronavirus and the hotel is beautifully maintained. Guests also appreciated the hygienic and courteous staff, amazing hospitality and delicious food. It is worth noting that a few guests requested more supervision for housekeeping staff to ensure proper procedures for maintaining hygiene. Overall, ITC Gardenia provides a luxury stay with great service and a quiet, clean atmosphere.

Staff

At ITC Gardenia, a Luxury Collection Hotel in Bengaluru, the staff stands out for their exceptional service, professionalism and graciousness. While some guests had complaints about a few staff members, the majority of guests had nothing but positive things to say, including how helpful, courteous and friendly the staff was. Some even mentioned specific employees by name who went above and beyond, such as Mr. Rosch, Mr. Balaji and Mr. Surya. Guests praised the staff's attentiveness and described them as kind, humble and alert. Even guests who had issues with the hotel itself mentioned that the staff provided good service. The staff at reception, housekeeping and the restaurant were particularly highlighted by guests as being excellent. The hotel also employs differently-abled staff members, who guests found to be very helpful. At breakfast, some guests found the staff to be a little confused or new, but this did not detract from their overall positive experience. Overall, the staff at ITC Gardenia set a high standard for hospitality and were a highlight of many guests' stays.

Pool

The ITC Gardenia's large, open to sky swimming pool boasts a lovely view from some rooms' balconies. The hotel's staff, especially the man working at the pool, are very receptive and polite. While the pool area has received some criticism for being smelly or dirty due to birds, guests have also noted that a heater in the pool would improve the experience greatly and that the accessibility to the pool is appreciated. One guest even had the pleasure of witnessing an ex-Army swimming champ at the pool. Overall, the hotel's pool has received mixed reviews, but many guests still enjoyed their stay thanks to the luxurious accommodations and excellent dining options.

5 Star

Welcome to the ITC Gardenia, a Luxury Collection Hotel in Bengaluru! This hotel offers exceptional luxury and comfort with luxurious rooms and a prime location. The staff and service are absolute classic 5-star quality and the food is also exceptional. Although some guests have noted that the hotel is overpriced for its 5-star rating and that cleanliness and maintenance could be improved. However, overall, the majority of guests have had a wonderful experience at this hotel and would recommend it to others.

Luxury

Welcome to ITC Gardenia, a Luxury Collection Hotel in Bengaluru where luxury is not just a word but a lifestyle. Our guests have praised the beautifully appointed hotel with a luxurious design that boasts of an exceptional luxury and comfort. The property is absolutely gorgeous with a great pool and ambience that has everything one expects of a luxury chain. The staff is probably the best that one could ever experience providing a classic 5-star service. The food is fantastic and everything was so very very very good.

Although some guests felt that the hotel could be cleaner, their overall experience was excellent and luxurious. Some reviews have even rated us as the perfect stay and an excellent luxury hotel with a five-star deluxe rating. While some guests have described us as one of the best hotels in Bengaluru, others have suggested that we could learn from THE LEELA on how to run a luxury hotel.

There may be a few negative reviews, but they are far outweighed by the positives. Our aim is always to try and be a super luxurious hotel that provides our guests with a luxurious stay. We understand that some guests may find us overpriced which is something we regularly review to make sure that we maintain our five-star quality. Our rooms are spacious, super modern and clean providing an amazing grand hotel experience.

So if you're in Bengaluru and expect more luxury, then look no further than ITC Gardenia, a Luxury Collection Hotel for an excellent luxurious stay.

Yes, ITC Gardenia, a Luxury Collection Hotel, Bengaluru has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.

Yes, a spa is available at ITC Gardenia, a Luxury Collection Hotel, Bengaluru.

No, ITC Gardenia, a Luxury Collection Hotel, Bengaluru doesn't allow dogs.

Yes, parking facilities are available at ITC Gardenia, a Luxury Collection Hotel, Bengaluru.

Yes, ITC Gardenia, a Luxury Collection Hotel, Bengaluru has a gym.

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