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Summary of reviewsLux Hotel & Spa, Trademark Collection by Wyndham, receives high praise for its prime location, especially being close to key attractions like AT&T Stadium and Globe Life Field, making it a convenient choice for sports fans. Its proximity to family residences, restaurants, the University of Texas at Arlington and easy highway access further boost its attractiveness. Guests also commend the hotel for its cleanliness and courteous staff, citing a safe and pleasant environment.
However, the breakfast service leaves room for significant improvement, as many guests were disappointed by the absence of a hot or continental breakfast, despite advertisements to the contrary. This was particularly noticeable during special events.
When it comes to rooms, guests appreciate the spaciousness, comfort and cleanliness. Some praised the decor and spa tubs, but issues such as inconsistent maintenance, occasional weird smells and outdated furnishings were noted. The general sentiment remains positive with an overall satisfactory experience given the price, though updates and attention to detail could enhance the accommodations.
Cleanliness is generally commendable with many guests noting clean rooms, restrooms and shared spaces. Although a few guests mentioned areas needing better vacuuming, addressing stains and more meticulous cleaning practices could elevate the experience.
Staff friendliness and helpful demeanor stand out in many reviews, contributing positively to guests' stays. However, inconsistent service quality and occasional negative interactions were mentioned.
The pool area appears well-maintained but suffers from cleanliness issues such as hair, cigarette butts and excessive chlorine, alongside concerns about early closing times and modest dimensions.
Opinions on the beds are mixed; many guests find them super comfortable while others experience them as too hard or outdated. Some specific issues like broken beds and noisy frames were reported, suggesting a need for consistency in sleep quality.
Overall, Lux Hotel & Spa, Trademark Collection by Wyndham offers a positive experience, particularly due to its strategic location and friendly staff. While certain areas like breakfast, room maintenance, pool cleanliness and bed quality could be improved to ensure a more consistent standard, the hotel remains a well-regarded option for many visitors.
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