Taj West End is a property that offers old world charm, beautiful grounds and carefully maintained buildings. The rooms are well appointed, exceptionally clean and offer great views. Guests can choose to stay in spacious rooms, luxury grande rooms or small luxury rooms, interconnected and club rooms. While some of the rooms are dated and have old furniture and mattresses, the room facilities, cleanliness and interior are beyond expectations. The property has a quiet location and offers balconies, Victorian decor and extensive greenery. However, some guests complained about the room's dampness, musty smell, watermarks on walls and curtains, slow service, bugs and cockroaches and incorrect room allocation. Overall, Taj West End provides good rooms, but some guests felt that even 3-star hotel rooms are better.