Hotel Horizont has impressed its guests with its helpful and friendly staff. The reception staff are described as quick, competent and welcoming. Overall, guests have had positive experiences with the staff, who are always willing to lend a hand. However, a few guests have noted some unfriendliness or reluctance from staff members, especially at the restaurant or in cleaning the halls. Despite this, many have praised the staff's hospitality and helpfulness, specifically mentioning individuals such as a blonde older waitress, a helpful parking attendant and attentive personnel in the breakfast room, bar and housekeeping. The hotel also offers great value for money and the wellness area and room service are also praised. However, some guests have noted that the hotel's location can be noisy due to a loud disco and a few have mentioned issues with staff competency in enforcing pool rules or providing speedy service. Nonetheless, Hotel Horizont is recommended for its friendly personnel and top-notch restaurant staff.