Baton Rouge, 2949 Varsity Street30.529797,-91.162223(Show on Map)
4.8
Rated
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Sonesta Essential - Baton Rouge Airport is well-regarded for its convenient location, especially for travelers needing proximity to Baton Rouge Airport and Southern University. The hotel is strategically placed for easy access to family and essential city destinations, and its quiet atmosphere provides a welcome respite for guests. Despite this, the area lacks vibrancy but is compensated by the friendly and helpful staff that enhance the welcoming atmosphere.
The breakfast experience is somewhat mixed, but many guests appreciate the efforts of staff like Ms Leslie, who ensures the breakfast is fresh and well-presented. Some guests consider breakfast at Sonesta Essential among the best they've had, though others have reported issues with availability and quality, highlighting a need for consistency and variety.
Room feedback is varied, with some guests enjoying the spaciousness and comfort, yet numerous reviews point to cleanliness and maintenance issues. Reports of dirty rooms, stained sheets, and plumbing problems dampen the potential for comfort. A thorough cleaning and attention to upkeep would significantly improve the experience.
Overall cleanliness at the hotel is a significant concern, with soiled carpets, unkempt rooms, and dusty facilities affecting guest perceptions. Numerous cleanliness issues overshadow the otherwise friendly staff and strategic location, suggesting that enhancements in this area are crucial.
Staff at Sonesta Essential receive praise for their friendliness and efficiency, contributing positively to guest experiences. Front desk and night staff, particularly Precious, stand out for excellent service. Nonetheless, instances of unprofessionalism and inconsistent hospitality are noted, presenting opportunities for improvement in some interactions.
Feedback on beds is mainly positive in terms of comfort and cleanliness, although some guests have experienced discomfort with certain mattresses and pillows. Greater focus on consistent mattress quality and pillow support could help ensure all guests enjoy a restful stay.
In summary, while Sonesta Essential - Baton Rouge Airport offers notable positives in location and staff service, addressing cleanliness and maintenance concerns could significantly enhance the overall guest experience.
Categories
Honeymoon
Family
Business
Accessible
Room Types
King Room - Non-SmokingThis double room has a tea and coffee maker, a seating area and a TV with cable channels. The unit has 1 bed.
King Room - Disability Access/Non-SmokingThis double room features a tea and coffee maker, a seating area and a TV with cable channels. The unit offers 1 bed.
Queen Room with Two Queen Beds - Non-SmokingThis family room has a tea and coffee maker, a seating area and a TV with cable channels. The unit has 2 beds.
King Suite - Non-SmokingThis suite features a tea and coffee maker, a seating area and a TV with cable channels. The unit offers 2 beds.
Guest Reviews
4.8
Rated
Review Summaries
Location
Sonesta Essential - Baton Rouge Airport is an ideally situated hotel for those needing convenient access to key locations in Baton Rouge. Its most notable feature is its proximity to the Baton Rouge Airport, being just a short walk away, which makes it an excellent choice for travelers with early flights or layovers. The hotel is also close to Southern University, making it especially convenient for parents visiting college students or attending university events. Guests have appreciated its nearness to family, athletic gyms, and essential destinations around the city. While the area is noted for its quiet demeanor, some guests mention that it is not the most vibrant locale, but it compensates with ease of travel to other parts of the city. Additionally, the staff receive positive remarks for their friendly and helpful service, contributing to a welcoming atmosphere despite noted areas for improvement in the hotel's upkeep. Overall, the strategic location of Sonesta Essential makes it a practical choice for visitors with specific destinations in mind.
Breakfast
The breakfast experience at Sonesta Essential - Baton Rouge Airport offers a varied mix of opinions, with several reviews highlighting positive aspects. Guests have generally found the breakfast to be good, with some expressing satisfaction with both the breakfast itself and the attentive staff. The breakfast location is also noted as convenient by some. For a few travelers, the breakfast at this hotel has been described as one of the best among all the hotels they have visited. Ms Leslie is specifically mentioned for ensuring the breakfast is hot, fresh, and well-presented, contributing positively to the experience.
However, there are notable criticisms as well. Some guests have faced issues with the timing and availability of breakfast, mentioning instances where breakfast options were depleted earlier than expected, or not available due to staffing issues. The breakfast buffet has sometimes been described as underwhelming, with complaints about specific items such as eggs and coffee, as well as the lack of variety in fruit selection. A few reviews mention hygiene concerns regarding the breakfast area, while others find the breakfast to be basic, utilizing paper plates and plastic cutlery. Although there are varying opinions, many guests seem to find the breakfast at Sonesta Essential to be a crucial part of their travel experience, with room for improvements.
Rooms
Sonesta Essential - Baton Rouge Airport has received mixed feedback regarding its rooms. Some guests appreciate the spaciousness and comfort of the rooms, mentioning that they are nicely sized and have good bathrooms. However, concerns are prevalent about the cleanliness and maintenance of the accommodations. Common issues reported by guests include dirty rooms, stained bed sheets, unclean bathrooms, and unpleasant odors. Instances of missing amenities like towels and toilet paper, as well as issues with room locks and plumbing, have been highlighted. Moreover, the carpets in the rooms and hallways appear to be a frequent concern, with several guests describing them as filthy. While some guests found their rooms to be clean, this sentiment was less common among the reviews. Overall, while the potential for comfort exists, it's overshadowed by the need for improved cleaning and attention to detail.
Beds
The beds at Sonesta Essential - Baton Rouge Airport have garnered mixed praises and criticisms from guests. Many reviewers highlighted the comfort and cleanliness of the beds, noting that they were clean and comfortable, making for a restful sleep experience. Others appreciated the comfortable pillows alongside the beds, adding to the overall satisfaction with the bedding. However, there were also remarks pointing out issues such as discomfort due to stiffness or flatness of the pillows. Some guests encountered problems with the mattresses, describing them as dirty, oddly shaped, or broken, which led to an uncomfortable sleeping experience, including instances where the bed seemed to move due to air conditioner vibrations. Despite these issues, the prevailing sentiment among guests leans towards a generally favorable impression of bed cleanliness and comfort, although improvements could be made in mattress quality and pillow support for a consistently relaxed stay.
Cleanliness
The reviews of Sonesta Essential - Baton Rouge Airport highlight significant cleanliness issues that include soiled and dated carpets, dusty and unkempt rooms, and malfunctioning air conditioning units. Both private and shared bathrooms received criticism for being inadequately maintained, with complaints about mold on curtains and roaches present. The frequently mentioned dirty floors and carpets, combined with unpleasant odors in the hallways, contribute to an overall rundown impression of the property. Furthermore, guests expressed dissatisfaction with stained sheets and insufficiently cleaned towels. Even though the staff was described as friendly, the need for a comprehensive upgrade was clear, as the condition of the hotel's facilities overshadowed the positive aspects. The recurring mention of safety concerns and the unpleasant atmosphere suggest that attention to cleanliness and maintenance is necessary to enhance the overall guest experience.
Staff
Visitors to Sonesta Essential - Baton Rouge Airport generally find the hotel staff to be friendly and helpful, leaving guests with the impression of a courteous and welcoming environment. The front desk team consistently receives praise for being polite and professional, making check-in experiences pleasant despite occasional busy periods. Night staff members, particularly the night manager named Precious, are highlighted for their outstanding service and willingness to assist guests efficiently. There are notable mentions of the staff’s ability to maintain a friendly and cooperative demeanor, often going above and beyond to ensure guest satisfaction.
However, not all interactions seem to be positive. Some guests have encountered unprofessional behavior, particularly around vaping at the reception and issues with housekeeping. A few reviews indicate that certain staff members appeared rude or disinterested, with guests sometimes feeling neglected or encountering poor customer service. Despite these negative experiences, the overall sentiment leans towards positive acknowledgment of the staff's friendliness and helpfulness.
In summary, while Sonesta Essential - Baton Rouge Airport showcases a team that often prioritizes guest comfort and assistance, consistency in professional behavior appears to occasionally falter, leading to mixed reviews among visitors.
FAQ
No, Sonesta Essential - Baton Rouge Airport doesn't have any pool.
No, a spa isn't available at Sonesta Essential - Baton Rouge Airport.
No, Sonesta Essential - Baton Rouge Airport doesn't allow dogs.
No, parking facilities aren't available at Sonesta Essential - Baton Rouge Airport.
No, Sonesta Essential - Baton Rouge Airport doesn't have a gym.
