DoubleTree Resort by Hilton Hotel Penang
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe DoubleTree Resort by Hilton Hotel Penang enjoys overall positive reception from guests, thanks in large part to its tranquil, slightly removed location from the bustle of Batu Ferringhi. This peace and quiet is appreciated by families and those seeking a serene getaway with public transport and taxi services providing easy access to local attractions and nearby beaches accessible through an overhead bridge. Rooms are frequently cited for their spaciousness, cleanliness and beautiful sea views, adding to the restful environment of the hotel.
Guests are largely satisfied with the breakfast provided, praising the extensive selection and quality of the food. Friendly and accommodating staff further enhance the dining experience. Dinner receives mixed reviews with some lauding the quality and ambiance but others critiquing the limited variety and higher prices compared to similar hotels.
Cleanliness is a standout feature of the hotel with both rooms and common areas maintained to high standards, bolstered by exceptional housekeeping. The staff's professionalism and friendliness are consistently highlighted, contributing significantly to a pleasant stay with numerous mentions of their helpfulness and efficiency.
While free WiFi is available, guest experiences vary with some noting fast speeds but others facing connectivity issues. The gym, though modest in size, is well-equipped and praised for its condition and views. The pool is celebrated for its family-friendly features and upkeep, though some guests note possible overcrowding and occasional cleanliness issues.
The beach accessibility is a mixed aspect with the nearby beach being convenient but sometimes critiqued for cleanliness and swim suitability. Parking, though convenient for many, is also seen as limited and narrow.
Overall, DoubleTree Resort by Hilton Hotel Penang stands out for its tranquil location, excellent service, clean and spacious rooms and a range of family-friendly amenities, offering a generally favorable experience despite some areas for improvement.
Categories
Guests are largely satisfied with the breakfast provided, praising the extensive selection and quality of the food. Friendly and accommodating staff further enhance the dining experience. Dinner receives mixed reviews with some lauding the quality and ambiance but others critiquing the limited variety and higher prices compared to similar hotels.
Cleanliness is a standout feature of the hotel with both rooms and common areas maintained to high standards, bolstered by exceptional housekeeping. The staff's professionalism and friendliness are consistently highlighted, contributing significantly to a pleasant stay with numerous mentions of their helpfulness and efficiency.
While free WiFi is available, guest experiences vary with some noting fast speeds but others facing connectivity issues. The gym, though modest in size, is well-equipped and praised for its condition and views. The pool is celebrated for its family-friendly features and upkeep, though some guests note possible overcrowding and occasional cleanliness issues.
The beach accessibility is a mixed aspect with the nearby beach being convenient but sometimes critiqued for cleanliness and swim suitability. Parking, though convenient for many, is also seen as limited and narrow.
Overall, DoubleTree Resort by Hilton Hotel Penang stands out for its tranquil location, excellent service, clean and spacious rooms and a range of family-friendly amenities, offering a generally favorable experience despite some areas for improvement.
Beachfront Resort
Located in Batu Ferringhi, this resort offers a relaxing stay with modern amenities and excellent service. Boasts a private beach, swimming pool, and various dining options, ensuring a pleasant vacation experience.
Resort near The Beach
While not directly on the beach, it is located in Batu Ferringhi and offers good proximity to the beach. It features a complimentary shuttle service to the beach and a dedicated beach area.
Resort Taking Steps Towards Sustainability
Awarded 'Best Eco Friendly Hotel in Asia' at the 2024 Haute Grandeur Global Hotel Awards, this resort holds ISO 14001:2015 Environmental management system and ISO 50001:2018 Energy management systems certifications, showcasing a commitment to environmental and energy performance.
Resort for Honeymoon
This resort offers comfortable accommodations and reliable service with beachfront access. Couples can enjoy resort amenities and the quality associated with the Hilton brand for a relaxing stay.
Family Friendly Resort
The hotel offers family-friendly amenities such as a kids' club and a playground. It features spacious rooms and suites suitable for families. The resort also provides a complimentary shuttle service to nearby attractions.
Romantic Resort
Located in Batu Ferringhi, this resort offers comfortable accommodations, a kids' club, and a variety of dining options. The resort provides a relaxing environment for couples seeking a fun and convenient getaway.
Resort with Swimming Pool
This modern resort boasts a private beach and a well-designed pool area, providing a comfortable and enjoyable experience for all guests. It also offers multiple dining options.
Children's Pool Outdoor Pool
Resort with Parking
Provides a large parking area suitable for various vehicle sizes. Offers both covered and open-air parking options. Direct access from the parking area to the resort lobby.
EV charging stations
Accessible Resort
This hotel highlights accessible features, including elevators, handrails in stairways, and a stair-free path to the entrance. Wheelchair access is provided, and a specific King Accessible Room is available for guests requiring these amenities.
Resort with Gym
The resort includes a fitness center, allowing guests to engage in physical activity and exercise.
Resort with EV Charging Stations
Offers EV charging facilities as part of the Hilton group. Provides a convenient option for guests looking to charge their electric vehicles during their stay.
4-Star Resort
Offers comfortable accommodations and a range of amenities suitable for families and couples. Features include multiple dining options, a pool, and direct beach access, ensuring a relaxing and convenient stay. The resort is well-maintained, providing a pleasant and comfortable experience.
Resort with Outdoor Pool
This resort offers two outdoor pools, including a kids swimming pool with a slide. The pool areas provide a relaxing environment with cabanas, making it a great option for families.
Resort with Children's Pool
This resort boasts an outdoor splash pool with a slide and a dedicated kids' area that includes a playground on a shallow pool. It also provides a complimentary children's club for guests.
Business Resort
Guest Reviews
The DoubleTree Resort by Hilton Hotel Penang enjoys a varied but largely positive reception from guests regarding its location. Many appreciate its quiet setting, slightly removed from the hustle and bustle of Batu Ferringhi, making it an excellent choice for those seeking a more tranquil vacation spot. While the hotel is not directly on the beach, it is close enough for convenient access via an overhead bridge.
Guests frequently mention the hotel's strategic location, providing easy access to both the beach and local attractions through nearby bus stops and Grab services. The hotel offers a beautiful sea view from many of its rooms, adding to its appeal. The proximity to Miami Beach and Batu Feringghi Beach is particularly noted with eateries and food stalls available in the vicinity, although some areas lack pedestrian-friendly paths.
The hotel's distance from central Batu Ferringhi's nightlife and Georgetown might be a downside for those looking for a bustling urban experience. However, guests who value a quieter environment find DoubleTree's location ideal. Public transport and taxis are available, allowing for easy exploration of Penang's attractions without the need to navigate heavy traffic constantly.
Overall, while the location isn’t perfect for those wanting immediate beachfront access and a thriving local dining scene within walking distance, it offers a peaceful environment with still convenient access to the main spots via public transport or short rides. For families and anyone looking for a serene getaway with stunning views, the location of DoubleTree Resort by Hilton Hotel Penang is considered quite favorable.
The breakfast experience at DoubleTree Resort by Hilton Hotel Penang has consistently left guests satisfied and impressed. Many reviewers appreciated the extensive selection of dishes available at the buffet with various cuisines ranging from local delights like nasi lemak and roti canai to Western favorites such as omelettes, sausages and pastries. The diversity in the breakfast menu was highlighted frequently with guests praising the variety and the ability to cater to different cultural tastes.
Apart from the wide array of food options, guests also found the quality of the breakfast to be excellent, describing it as delicious, delightful and superb. Many noted the food's taste as fresh and appetizing, making their mornings enjoyable.
Several guests mentioned that the breakfast experience was enhanced by the friendly and accommodating staff, who contributed to a pleasant dining atmosphere. The efficiency and early opening times of the breakfast service were particularly appreciated by those with early flights.
However, some reviewers mentioned areas for improvement, such as limited fruit and vegetable options and occasional instances where the breakfast fell short of expectations in terms of variety and quality. Despite these minor concerns, the overall feedback on the breakfast at DoubleTree Resort by Hilton Hotel Penang remains overwhelmingly positive.
DoubleTree Resort by Hilton Hotel Penang offers a mixed dining experience according to guest reviews. While many guests appreciated the dining service and found the food to be good with particular praise for dishes such as pizza and the Ramadhan Buffet dinner, others felt there were significant areas for improvement.
Guests often lauded the quality of the food as very good, describing it as great, delicious, fresh and well-prepared. The restaurant ambiance received positive remarks with some guests finding the environment excellent and the restaurant very good. Both buffet and à la carte options were acknowledged with buffet dinners being highlighted occasionally for their variety and quality.
However, there were criticisms regarding the limited variety in the dinner menu, particularly when included in the reservation package and the repetitiveness of food choices between breakfast and dinner. Some guests found the food to be mediocre, cold or not meeting the expected standards. There were also mentions of slow replenishment during dinner service and high noise levels that detracted from the dining experience.
Pricing was another point of contention with several guests noting that dinner was more expensive compared to other 3 or 4-star hotel restaurants. Additionally, issues like crowded dining areas, cold buffet food and limited beer options affected the overall experience.
In conclusion, while DoubleTree Resort by Hilton Hotel Penang offers some commendable dining experiences, it could benefit from increasing variety, improving food quality consistency and addressing crowd management and service speed during busy periods.
DoubleTree Resort by Hilton Hotel Penang offers an array of spacious, comfortable and well-appointed rooms that frequently receive praise for their cleanliness and size. Many guests found the rooms to be beautiful and luxurious, often highlighting the stunning sea views from balconies which some rooms offer. The family suites are particularly noted for their ample space and convenience with multiple facilities such as two toilets.
The decor of the rooms is a mix of modern and slightly dated elements with occasional mentions of maintenance issues like dampness, mold and the need for refurbishment. Despite this, the general sentiment remains positive with guests appreciating the cozy beds, quiet environment and effective air conditioning. The hotel staff also receives commendations for their pleasant and helpful service, enhancing the overall guest experience.
While some reviews pointed out minor inconveniences like the lack of mirrors in the bedroom and inconsistent air conditioning, the overall feedback celebrates the rooms as being comfortable and ideal for both families and honeymooners. In summary, the DoubleTree Resort by Hilton Hotel Penang offers a restful and enjoyable stay with its spacious, clean and well-furnished rooms, supported by excellent service and beautiful vistas.
The beds at DoubleTree Resort by Hilton Hotel Penang are frequently praised for their exceptional comfort. Guest reviews highlight that the beds are very comfortable, cozy and contribute to restful sleep. Some mention the beds being super comfy with a range of pillows offering different levels of firmness to suit individual preferences. Many guests emphasize that the beds, duvets and pillows are fluffy and very pleasant, inviting sleep-ins and extended rest periods.
The favorable mentions are often “comfy,” “comfortable,” and “super-comfy,” indicating that the sleep quality tends to be high. The positive feedback spans single beds, queen-size beds and even sofa beds, suggesting consistent comfort across different room configurations. Some reviews also note that the bed was the best part of their stay, underscoring the importance of a good night's sleep in guest satisfaction.
However, a few reviews point out issues such as beds feeling damp due to humidity, mattresses and pillows being too soft for some and occasional cleanliness concerns. Despite these minor drawbacks, the majority of guests find the bed comfort at DoubleTree Resort by Hilton Hotel Penang to be worth the price, making it a significant highlight of their stay.
DoubleTree Resort by Hilton Hotel Penang is frequently praised for its impressive cleanliness. Guest reviews consistently highlight the spotless condition of the rooms, describing them as very clean, tidy and well-maintained. The lobby also receives commendations for its cleanliness and inviting atmosphere. Housekeeping is repeatedly acknowledged for their top-notch service, ensuring that rooms are kept in pristine condition throughout the stay.
While occasional comments mention minor issues such as stained carpets, damp smells or the need for renovations in some areas, the overall sentiment remains overwhelmingly positive. Guests appreciate the hotel's clean and comfortable environment, which extends to the bathrooms and other facilities. The cleanliness of the hotel is complemented by a friendly staff and a professional atmosphere, contributing to a delightful and comfortable stay.
In essence, DoubleTree Resort by Hilton Hotel Penang successfully provides a clean, inviting and enjoyable experience for its guests with only minor improvements needed in specific areas.
The staff at DoubleTree Resort by Hilton Hotel Penang are widely praised for their exceptional service and professionalism. Guests frequently comment on the friendly and accommodating nature of the team, highlighting their politeness, helpfulness and cheerful demeanor. Receptionists, housekeeping personnel, F&B staff and attending staff all receive commendations for their dedication to service and attention to detail.
The check-in and check-out processes are noted to be fast and smooth, contributing to the overall efficiency of the service. Specific mentions of staff members, such as Dylan and Mr. Narain, indicate personalized and memorable interactions. Housekeeping and room service are described as attentive and respectful, ensuring a comfortable stay for guests.
Guests appreciate the proactive and courteous approach of the staff, who are always eager to assist with any queries or requests. The overall hospitality of the hotel is consistently rated highly with many guests mentioning the staff's ability to make their stay enjoyable and pleasant.
Despite a few isolated incidents of limited staff availability or responsiveness, the overwhelming sentiment is one of satisfaction with the team's performance. The staff's ability to go above and beyond, coupled with their warm and welcoming attitudes, makes DoubleTree Resort by Hilton Hotel Penang a highly recommended place to stay, especially for those valuing excellent customer service and friendly interactions.
The DoubleTree Resort by Hilton Hotel Penang offers complimentary WiFi throughout the property with several guests highlighting the impressive speed of the internet connection. However, opinions on the WiFi experience appear mixed. Some guests enjoyed fast and reliable internet, ideal for smooth browsing and staying connected during their stay.
On the flip side, a significant number of reviews mention issues with the network's stability and coverage. Guests encountered problems such as unstable connections, slow speeds and the need to log back in frequently. These issues seemed particularly problematic for those needing a consistent connection for business purposes, where the WiFi was not always up to par.
Overall, while the hotel does provide accessible, free WiFi, there is variability in the quality of the connection depending on the time and location within the resort. Improvements to the WiFi, especially to ensure more stable and robust connectivity, could enhance the experience for business and leisure travelers alike.
The DoubleTree Resort by Hilton Hotel Penang boasts a well-equipped gym that impresses many of its visitors. Though some mention it is on the smaller side, others find it more than sufficient for their holiday workout routines. The gym consistently receives praise for its top-notch equipment, particularly the treadmills and the great condition in which everything is kept. Guests appreciate the nice view from the gym, which adds a pleasant touch to their fitness sessions. Additionally, it is highlighted that the gym and spa facilities are must-visit amenities. While a few guests noted some minor issues like the lack of signage and a sticky door, overall, the gym is considered exceptional and a valuable feature of the hotel.
The pool at DoubleTree Resort by Hilton Hotel Penang receives a mix of praise and constructive feedback from guests. Many reviews highlight the pool's family-friendly features, noting its various sections tailored for children, such as mini waterparks and playgrounds with slides and water buckets. Descriptions like "awesome pool area," "beautiful pool," and "great pool" frequently appear, showing guests' overall satisfaction, particularly with the child-friendly design.
The pool area is often noted to be clean and well-maintained, contributing to a relaxing atmosphere that many guests enjoyed. The presence of poolside cabanas and multiple pools for both adults and children add to the appeal, offering spaces for both relaxation and fun.
However, some guests mention that the pool can get crowded with occasional remarks about hygiene issues. There are reports of the pool being dirty at times, suggesting that maintenance could be improved. Additionally, the size of the pool is a point of contention for some with remarks about it being too small, especially during peak times.
Despite these occasional critiques, the pool largely contributes positively to the hotel experience with many guests complimenting the pool's amenities, cleanliness and suitability for families with children.
DoubleTree Resort by Hilton Hotel Penang offers varying levels of beach accessibility with a nearby beach accessible via a pedestrian bridge. The close proximity to the beach makes it suitable for beach vacations, especially since the beach is within walking distance. Nevertheless, the beach experience may not meet everyone's expectations. Some guests found it small, rocky and not suitable for swimming, often citing its condition as dirty and filled with litter. Others highlighted the need to cross a road, which could be inconvenient or challenging. Despite these mixed reviews, there were positive mentions of the beach being well-kept, clean and offering pleasant sea and coastal views. Families may appreciate the child-friendly aspects, but the overall beachfront and beach access received varied feedback concerning convenience and cleanliness.
At the DoubleTree Resort by Hilton Hotel Penang, parking is a frequently mentioned topic among guests with mixed reviews. Many guests appreciated the convenient and easy access to the parking bay, including for larger vehicles like MPVs, emphasizing the availability of some valet parking options and clean parking facilities. However, these positive notes are often overshadowed by the numerous comments on the limitations and narrowness of the parking spaces.
The prevalent criticisms include the limited availability of parking spots, making it challenging for guests, especially those with larger vehicles, to find suitable parking. The tight and sometimes awkward design of the parking ramps and spaces has been a point of frustration for many. Furthermore, guests frequently noted the need to pay for parking, expressing dissatisfaction that there is no complimentary parking for hotel guests, especially in a hotel of this category. The daily charges for parking, both self-park and valet, add an additional cost that some guests felt was not justified.
Overall, while the parking at DoubleTree Resort by Hilton Hotel Penang has some convenient aspects, it appears that there is significant room for improvement, particularly regarding the space, design and policy on paid parking.
DoubleTree Resort by Hilton Hotel Penang is an excellent destination for families, provided with an array of activities tailored for younger guests. Parents can relax knowing their children are thoroughly entertained at the kids club, which offers a variety of fun and engaging activities. The resort boasts several child-friendly amenities, including a kiddies pool and a water play area, which have been repeatedly described as enjoyable and fun by guests. The hotel is lauded for its family-friendly environment and thoughtfully designed family rooms, some featuring separate spaces with sliding doors to accommodate larger families comfortably.
Guests appreciate the family-oriented ambiance of the resort, noting that it’s a great place to stay with family, especially those with young kids. The children's pool and the water theme park are particular highlights with kids often wanting to return. Additionally, special mentions were made of the Bear Museum inside the hotel, offering a unique and delightful experience for children.
Family suites with sea views and large, comfortable rooms enhance the stay, making it perfect for family vacations. While some pointed out concerns about smaller bathrooms in the family rooms or occasional staff rudeness, the overall consensus remains that the resort caters effectively to families, providing a relaxing environment for both kids and parents.
The resort has been frequently recommended for family trips, children's birthdays and even family outings with plenty of space and activities to keep everyone entertained. Facilities are well-rated for being kids-friendly, including designated family areas and a kid's club with comprehensive activities. Despite minor hiccups, DoubleTree Resort by Hilton Hotel Penang stands out as an ideal family-friendly hotel offering a memorable vacation experience for both adults and children.
DoubleTree Resort by Hilton Hotel Penang offers an experience marked by exemplary customer service and top-notch cleanliness. Guests frequently highlight the excellent decor and the elegant ambiance of the lobby and front areas, consistent with Hilton's high standards. The staff receive praise for being exceptionally hospitable, very helpful and providing superior service.
However, the hotel's five-star rating has been a point of contention for some visitors. While there are commendations for five-star service and luxurious facilities, there are also critiques regarding the value for money with several guests feeling that the hotel does not fully meet the expectations of a five-star property. Issues such as below-expectation food quality at the breakfast buffet, narrow car ramps and limited features have been noted.
Rooms are described as mirroring the pictures accurately, which adds to the positive overall experience for guests. Yet, the high prices for what some describe as second-rate rooms and the limited availability of the buffet dinner only on weekends have left a few guests underwhelmed.
In summary, while the DoubleTree Resort by Hilton Hotel Penang excels in service, cleanliness and decor, some guests feel it falls short of the complete five-star experience, especially considering the price.
DoubleTree Resort by Hilton Hotel Penang proves to be a solid choice for business travelers, highlighted by its well-maintained facilities and convenience. Business guests will find plenty of parking available, which makes commuting stress-free. Although the business center may not quite match the overall hotel category, the availability of business services ensures that essential needs are met. The responsive engineering team and fast room service add to the efficiency of the stay.
The hotel's business suites also receive positive mentions, making them good for a short overnight business stay or longer business trips. The strong Wi-Fi signal and clean rooms are particularly appreciated by those looking to get work done comfortably. Additionally, the breakfast service, despite being able to accommodate large corporate groups simultaneously, is praised for its quality. All these features contribute to a business-friendly environment at the resort.
DoubleTree Resort by Hilton Hotel Penang offers commendable accessibility features for guests with disabilities. The facilities are designed to be easily navigable with a convenient lift and spacious, clean rooms maintained to a high standard. The hotel is generally accessible from Georgetown and near Gurney Drive, although certain nearby locations may still require a taxi for ease of access. The hotel lobby, rooms and services are readily accessible and the layout is considerate of mobility needs. Attention to detail is evident with wheelchair-friendly environments and good access to beach facilities, though the pedestrian bridge to the beach might pose a challenge for some. Overall, guests report accessibility as good to excellent with procedures well-handled and services easily reachable, ensuring a comfortable stay for those with disabilities.
DoubleTree Resort by Hilton Hotel Penang is a delightful destination for families, particularly those with young children. The children's pool, featuring mini water slides and a splash area, is a consistent highlight among guests. Youngsters revel in the water play opportunities and the pool's playful design, complete with slides, keeps them entertained for hours. The resort's ambient environment and numerous child-focused amenities, such as the kids club and various activity areas, further enhance the family-friendly experience. This resort indeed prioritizes kids' enjoyment, making it an excellent choice for a family vacation.
DoubleTree Resort by Hilton Hotel Penang boasts a notable outdoor pool area that has garnered predominantly positive feedback from guests. The pool's relaxing atmosphere and scenic views have been particularly appreciated, offering a pleasant environment for both adults and children. Many guests have noted that their kids loved the dedicated water play area and kiddies' pool, which adds an extra layer of enjoyment for families.
The pool area is generally well-maintained and in good condition with pool cleaners ensuring a clean environment. Though some guests mentioned that the pool can feel small and crowded at times, it remains a favored spot within the hotel for relaxation and family fun. The outdoor pool has been described as exceeding expectations in terms of its overall appeal and the services available around it.
The presence of staff, often cited as friendly and attentive, enhances the experience by catering to guests' needs around the pool area. In addition, the resort features a mini waterpark, further amplifying its appeal to families with young children. Overall, the outdoor pool area at DoubleTree Resort by Hilton Hotel Penang is seen as a key highlight, contributing significantly to a pleasant and enjoyable stay.
The DoubleTree Resort by Hilton Hotel Penang has received enthusiastic reviews from honeymooners, highlighting its suitability for romantic getaways. Guests frequently mentioned the nice views that enhanced their honeymoon experience. Though slightly distant from the center of Batu Ferringhi, the resort makes up for it with a serene and romantic ambiance, ideal for couples celebrating their special moments.
The resort is praised for its clean and well-maintained swimming pool, allowing couples to relax and enjoy their time together. Many guests appreciated the thoughtful touches provided by the hotel, such as surprise anniversary cakes and special honeymoon cookies and decorations left in the room.
The hotel offers dedicated honeymoon packages, which include a variety of romantic gestures like rose cordial water and honeymoon banners for the rooms. The honeymoon suites, in particular, received high marks for their romantic setup and comfort. Overall, the resort is described as very honeymoon-friendly with excellent services and facilities tailored specifically for couples. Guests loved the dedicated honeymoon areas and the attentive service provided during their stay.
DoubleTree Resort by Hilton Hotel Penang is frequently praised for its luxurious and spacious suites, especially those offering fantastic sea views from the top floor. Guests consistently commend the superb breakfast spread and the top-notch 5-star service. The hotel's facilities, including a grand and beautiful lobby, meet high expectations with excellent room decor and top facilities. Many reviews highlight the excellent level of service synonymous with the Hilton brand, ensuring a luxurious and comfortable stay. Despite some mixed feedback on meeting 5-star standards, the overall experience is described as luxurious, cozy and up to Hilton's high standards, which keeps guests returning.
DoubleTree Resort by Hilton Hotel Penang is a haven for couples seeking a romantic getaway. The resort offers a variety of accommodations tailored for honeymooners, from honeymoon rental suites to rooms specifically rented for wedding nights. Many guests highlight the calming and peaceful surroundings that enhance the romantic atmosphere, perfect for couples looking to escape the hustle and bustle.
Overlooking serene views of the pool and ocean, the resort provides a picturesque backdrop that many couples find perfect for a romantic retreat. Whether it's a suite or a villa designed with couples in mind, the luxurious settings contribute to an intimate and romantic experience. The quiet location only adds to the charm, ensuring guests can appreciate their time together without disturbances.
Guests frequently mention that the ambiance is particularly suited for couples with special touches like room decorations making significant moments, like Christmas, even more wonderful. The overall environment of DoubleTree Resort by Hilton Hotel Penang makes it a highly recommended destination for those in search of romance and luxury.
Nestled near the coastline, the DoubleTree Resort by Hilton Hotel Penang offers guests proximity to the beach, making it an attractive option for those looking to enjoy the seaside. Although the hotel is not directly on the beachfront, it provides straightforward access through a bridge and is just a short distance away from the shore. Guests can enjoy partial views of the beach from some of the balconies, giving them a glimpse of the ocean.
While some reviews mention a walk is required to reach the beach, the overall ease of access remains convenient for visitors. However, it's important to note that the beach nearest to the hotel is not private and may not be ideal for swimming. Despite these caveats, the hotel’s location still facilitates an easy beach experience, appealing to those who want a blend of comfort and ocean proximity without the direct beachfront hustle and bustle.
Location Show Map
Location
Guests frequently mention the hotel's strategic location, providing easy access to both the beach and local attractions through nearby bus stops and Grab services. The hotel offers a beautiful sea view from many of its rooms, adding to its appeal. The proximity to Miami Beach and Batu Feringghi Beach is particularly noted with eateries and food stalls available in the vicinity, although some areas lack pedestrian-friendly paths.
The hotel's distance from central Batu Ferringhi's nightlife and Georgetown might be a downside for those looking for a bustling urban experience. However, guests who value a quieter environment find DoubleTree's location ideal. Public transport and taxis are available, allowing for easy exploration of Penang's attractions without the need to navigate heavy traffic constantly.
Overall, while the location isn’t perfect for those wanting immediate beachfront access and a thriving local dining scene within walking distance, it offers a peaceful environment with still convenient access to the main spots via public transport or short rides. For families and anyone looking for a serene getaway with stunning views, the location of DoubleTree Resort by Hilton Hotel Penang is considered quite favorable.
Breakfast
Apart from the wide array of food options, guests also found the quality of the breakfast to be excellent, describing it as delicious, delightful and superb. Many noted the food's taste as fresh and appetizing, making their mornings enjoyable.
Several guests mentioned that the breakfast experience was enhanced by the friendly and accommodating staff, who contributed to a pleasant dining atmosphere. The efficiency and early opening times of the breakfast service were particularly appreciated by those with early flights.
However, some reviewers mentioned areas for improvement, such as limited fruit and vegetable options and occasional instances where the breakfast fell short of expectations in terms of variety and quality. Despite these minor concerns, the overall feedback on the breakfast at DoubleTree Resort by Hilton Hotel Penang remains overwhelmingly positive.
Dinner
Guests often lauded the quality of the food as very good, describing it as great, delicious, fresh and well-prepared. The restaurant ambiance received positive remarks with some guests finding the environment excellent and the restaurant very good. Both buffet and à la carte options were acknowledged with buffet dinners being highlighted occasionally for their variety and quality.
However, there were criticisms regarding the limited variety in the dinner menu, particularly when included in the reservation package and the repetitiveness of food choices between breakfast and dinner. Some guests found the food to be mediocre, cold or not meeting the expected standards. There were also mentions of slow replenishment during dinner service and high noise levels that detracted from the dining experience.
Pricing was another point of contention with several guests noting that dinner was more expensive compared to other 3 or 4-star hotel restaurants. Additionally, issues like crowded dining areas, cold buffet food and limited beer options affected the overall experience.
In conclusion, while DoubleTree Resort by Hilton Hotel Penang offers some commendable dining experiences, it could benefit from increasing variety, improving food quality consistency and addressing crowd management and service speed during busy periods.
Rooms
The decor of the rooms is a mix of modern and slightly dated elements with occasional mentions of maintenance issues like dampness, mold and the need for refurbishment. Despite this, the general sentiment remains positive with guests appreciating the cozy beds, quiet environment and effective air conditioning. The hotel staff also receives commendations for their pleasant and helpful service, enhancing the overall guest experience.
While some reviews pointed out minor inconveniences like the lack of mirrors in the bedroom and inconsistent air conditioning, the overall feedback celebrates the rooms as being comfortable and ideal for both families and honeymooners. In summary, the DoubleTree Resort by Hilton Hotel Penang offers a restful and enjoyable stay with its spacious, clean and well-furnished rooms, supported by excellent service and beautiful vistas.
Beds
The favorable mentions are often “comfy,” “comfortable,” and “super-comfy,” indicating that the sleep quality tends to be high. The positive feedback spans single beds, queen-size beds and even sofa beds, suggesting consistent comfort across different room configurations. Some reviews also note that the bed was the best part of their stay, underscoring the importance of a good night's sleep in guest satisfaction.
However, a few reviews point out issues such as beds feeling damp due to humidity, mattresses and pillows being too soft for some and occasional cleanliness concerns. Despite these minor drawbacks, the majority of guests find the bed comfort at DoubleTree Resort by Hilton Hotel Penang to be worth the price, making it a significant highlight of their stay.
Cleanliness
While occasional comments mention minor issues such as stained carpets, damp smells or the need for renovations in some areas, the overall sentiment remains overwhelmingly positive. Guests appreciate the hotel's clean and comfortable environment, which extends to the bathrooms and other facilities. The cleanliness of the hotel is complemented by a friendly staff and a professional atmosphere, contributing to a delightful and comfortable stay.
In essence, DoubleTree Resort by Hilton Hotel Penang successfully provides a clean, inviting and enjoyable experience for its guests with only minor improvements needed in specific areas.
Staff
The check-in and check-out processes are noted to be fast and smooth, contributing to the overall efficiency of the service. Specific mentions of staff members, such as Dylan and Mr. Narain, indicate personalized and memorable interactions. Housekeeping and room service are described as attentive and respectful, ensuring a comfortable stay for guests.
Guests appreciate the proactive and courteous approach of the staff, who are always eager to assist with any queries or requests. The overall hospitality of the hotel is consistently rated highly with many guests mentioning the staff's ability to make their stay enjoyable and pleasant.
Despite a few isolated incidents of limited staff availability or responsiveness, the overwhelming sentiment is one of satisfaction with the team's performance. The staff's ability to go above and beyond, coupled with their warm and welcoming attitudes, makes DoubleTree Resort by Hilton Hotel Penang a highly recommended place to stay, especially for those valuing excellent customer service and friendly interactions.
Wi-Fi
On the flip side, a significant number of reviews mention issues with the network's stability and coverage. Guests encountered problems such as unstable connections, slow speeds and the need to log back in frequently. These issues seemed particularly problematic for those needing a consistent connection for business purposes, where the WiFi was not always up to par.
Overall, while the hotel does provide accessible, free WiFi, there is variability in the quality of the connection depending on the time and location within the resort. Improvements to the WiFi, especially to ensure more stable and robust connectivity, could enhance the experience for business and leisure travelers alike.
Gym
Pool
The pool area is often noted to be clean and well-maintained, contributing to a relaxing atmosphere that many guests enjoyed. The presence of poolside cabanas and multiple pools for both adults and children add to the appeal, offering spaces for both relaxation and fun.
However, some guests mention that the pool can get crowded with occasional remarks about hygiene issues. There are reports of the pool being dirty at times, suggesting that maintenance could be improved. Additionally, the size of the pool is a point of contention for some with remarks about it being too small, especially during peak times.
Despite these occasional critiques, the pool largely contributes positively to the hotel experience with many guests complimenting the pool's amenities, cleanliness and suitability for families with children.
Beach
Parking
The prevalent criticisms include the limited availability of parking spots, making it challenging for guests, especially those with larger vehicles, to find suitable parking. The tight and sometimes awkward design of the parking ramps and spaces has been a point of frustration for many. Furthermore, guests frequently noted the need to pay for parking, expressing dissatisfaction that there is no complimentary parking for hotel guests, especially in a hotel of this category. The daily charges for parking, both self-park and valet, add an additional cost that some guests felt was not justified.
Overall, while the parking at DoubleTree Resort by Hilton Hotel Penang has some convenient aspects, it appears that there is significant room for improvement, particularly regarding the space, design and policy on paid parking.
Family
Guests appreciate the family-oriented ambiance of the resort, noting that it’s a great place to stay with family, especially those with young kids. The children's pool and the water theme park are particular highlights with kids often wanting to return. Additionally, special mentions were made of the Bear Museum inside the hotel, offering a unique and delightful experience for children.
Family suites with sea views and large, comfortable rooms enhance the stay, making it perfect for family vacations. While some pointed out concerns about smaller bathrooms in the family rooms or occasional staff rudeness, the overall consensus remains that the resort caters effectively to families, providing a relaxing environment for both kids and parents.
The resort has been frequently recommended for family trips, children's birthdays and even family outings with plenty of space and activities to keep everyone entertained. Facilities are well-rated for being kids-friendly, including designated family areas and a kid's club with comprehensive activities. Despite minor hiccups, DoubleTree Resort by Hilton Hotel Penang stands out as an ideal family-friendly hotel offering a memorable vacation experience for both adults and children.
5 Star
However, the hotel's five-star rating has been a point of contention for some visitors. While there are commendations for five-star service and luxurious facilities, there are also critiques regarding the value for money with several guests feeling that the hotel does not fully meet the expectations of a five-star property. Issues such as below-expectation food quality at the breakfast buffet, narrow car ramps and limited features have been noted.
Rooms are described as mirroring the pictures accurately, which adds to the positive overall experience for guests. Yet, the high prices for what some describe as second-rate rooms and the limited availability of the buffet dinner only on weekends have left a few guests underwhelmed.
In summary, while the DoubleTree Resort by Hilton Hotel Penang excels in service, cleanliness and decor, some guests feel it falls short of the complete five-star experience, especially considering the price.
Business
The hotel's business suites also receive positive mentions, making them good for a short overnight business stay or longer business trips. The strong Wi-Fi signal and clean rooms are particularly appreciated by those looking to get work done comfortably. Additionally, the breakfast service, despite being able to accommodate large corporate groups simultaneously, is praised for its quality. All these features contribute to a business-friendly environment at the resort.
Accessible
Children's Pool
Outdoor Pool
The pool area is generally well-maintained and in good condition with pool cleaners ensuring a clean environment. Though some guests mentioned that the pool can feel small and crowded at times, it remains a favored spot within the hotel for relaxation and family fun. The outdoor pool has been described as exceeding expectations in terms of its overall appeal and the services available around it.
The presence of staff, often cited as friendly and attentive, enhances the experience by catering to guests' needs around the pool area. In addition, the resort features a mini waterpark, further amplifying its appeal to families with young children. Overall, the outdoor pool area at DoubleTree Resort by Hilton Hotel Penang is seen as a key highlight, contributing significantly to a pleasant and enjoyable stay.
Honeymoon
The resort is praised for its clean and well-maintained swimming pool, allowing couples to relax and enjoy their time together. Many guests appreciated the thoughtful touches provided by the hotel, such as surprise anniversary cakes and special honeymoon cookies and decorations left in the room.
The hotel offers dedicated honeymoon packages, which include a variety of romantic gestures like rose cordial water and honeymoon banners for the rooms. The honeymoon suites, in particular, received high marks for their romantic setup and comfort. Overall, the resort is described as very honeymoon-friendly with excellent services and facilities tailored specifically for couples. Guests loved the dedicated honeymoon areas and the attentive service provided during their stay.
Luxury
Romantic
Overlooking serene views of the pool and ocean, the resort provides a picturesque backdrop that many couples find perfect for a romantic retreat. Whether it's a suite or a villa designed with couples in mind, the luxurious settings contribute to an intimate and romantic experience. The quiet location only adds to the charm, ensuring guests can appreciate their time together without disturbances.
Guests frequently mention that the ambiance is particularly suited for couples with special touches like room decorations making significant moments, like Christmas, even more wonderful. The overall environment of DoubleTree Resort by Hilton Hotel Penang makes it a highly recommended destination for those in search of romance and luxury.
Beachfront
While some reviews mention a walk is required to reach the beach, the overall ease of access remains convenient for visitors. However, it's important to note that the beach nearest to the hotel is not private and may not be ideal for swimming. Despite these caveats, the hotel’s location still facilitates an easy beach experience, appealing to those who want a blend of comfort and ocean proximity without the direct beachfront hustle and bustle.
Yes, DoubleTree Resort by Hilton Hotel Penang has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at DoubleTree Resort by Hilton Hotel Penang.
No, DoubleTree Resort by Hilton Hotel Penang doesn't allow dogs.
Yes, parking facilities are available at DoubleTree Resort by Hilton Hotel Penang.
Yes, DoubleTree Resort by Hilton Hotel Penang has a gym.
Location Show Map
More Options
