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Summary of reviewsHotel Rural Las Gacelas, nestled in the serene Sierra de Madrid, boasts an exceptional location highly praised by its guests. The hotel offers stunning mountain views, including sights of La Maliciosa and provides a tranquil environment perfect for unwinding. Its close proximity to the town center and natural attractions like the Navacerrada reservoir, along with convenient accessibility by car and public transport, make it an ideal base for exploring the area. This pet-friendly establishment is also noted for its well-maintained garden and inviting swimming pool, enhancing the overall value for money.
The breakfast offered at Hotel Rural Las Gacelas is generally well-received, described as diverse, complete and aligning well with Spanish breakfast traditions. Guests appreciate the variety of fruits, pastries and the inclusion of lactose-free and vegan options. The cozy setting, often with a delightful fireplace ambiance and the attentive staff further elevate the experience. However, there are mentions of areas needing improvement, particularly in hot food options and occasional issues with service speed.
The hotel’s dinner service garners commendation for its quality and warm ambiance, highlighted by the professional waitstaff and flavorful meals. The charming dining room with an open log fire and mountain views adds to the experience. Despite mixed opinions on the menu's variety and pricing, the food quality and generous portions receive positive feedback.
Rooms at Hotel Rural Las Gacelas are appreciated for their spaciousness and cleanliness with many offering scenic mountain views from charming terraces. Guests enjoy the rustic charm and comfortable beds, although some note the need for renovation and modern upgrades. Occasional maintenance issues and sound insulation imperfections are reported, yet the overall cozy atmosphere makes for a satisfying stay.
Cleanliness levels receive mixed reviews. While many guests find the rooms and facilities well-maintained, some point out lapses in consistency, such as random overlooked details and occasional cleaning inefficiencies. This indicates a need for improvements in housekeeping standards.
The staff at Hotel Rural Las Gacelas are consistently praised for their friendliness, professionalism and attentiveness, significantly contributing to the hotel’s warm and welcoming atmosphere. Specific staff members, like Conrad and Elena, are frequently mentioned for their exceptional service, though there are occasional mentions of unprofessional interactions, particularly with the night staff.
Wi-Fi connectivity at the hotel is inconsistent. While some guests enjoy reliable internet access in certain areas, others experience weak connections and frequent disconnections, indicating room for improvement in this area.
The hotel's pool is highly acclaimed, appreciated for its cleanliness, relaxing ambiance and scenic location. The large swimming area, family-friendly facilities and complimentary amenities such as pool towels enhance guest satisfaction. Though some guests report occasional management issues, the pool remains a standout feature.
Sports facilities, including well-maintained tennis and paddle courts, are another highlight, adding to the active and recreational opportunities available at the hotel.
Families find Hotel Rural Las Gacelas appealing due to its spacious rooms, ample lounge areas and extensive gardens, which serve as great play areas for children. The dedicated play area and game room, friendly staff and accommodations for children and pets make it a favored choice for family vacations and celebrations.
In summary, Hotel Rural Las Gacelas is lauded for its serene and scenic location, warm and professional staff and family-friendly environment. While some areas, such as room updates and Wi-Fi reliability, could benefit from improvement, the overall experience is positive, attracting guests looking for relaxation and nature-based activities. Show more
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Hotel near Ski Resorts
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Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
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Hotel with Outdoor Pool
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Guest Reviews
7.7
Good
Location
Hotel Rural Las Gacelas boasts an exceptional location highly praised by its guests. Nestled in the tranquil and picturesque Sierra de Madrid, the hotel provides stunning mountain views, including sights of La Maliciosa. It offers a serene environment perfect for unwinding, whether one's interest lies in hiking, nature excursions or simply enjoying the peaceful surroundings.
Guests appreciate its close proximity to the town center, just a short walk away, which allows for easy access to local shops and amenities while maintaining a quiet ambiance away from the noise. The hotel is also conveniently situated near numerous hiking routes and natural attractions such as the Navacerrada reservoir, making it an ideal base for outdoor activities. Its accessibility by car and public transport adds to its appeal, providing hassle-free connections to Madrid, Segovia and El Escorial.
The hotel's outdoor facilities, including a well-maintained garden and inviting swimming pool, complement the scenic natural environment. Visitors also commend the overall value for money, cozy atmosphere and the pet-friendly policy, which adds a layer of convenience for those traveling with their furry companions.
In summary, the combination of tranquil surroundings, convenient location and beautiful mountain views makes Hotel Rural Las Gacelas a perfect retreat for rest and nature-based activities, consistently garnering high praise from its guests.
Breakfast
Hotel Rural Las Gacelas offers a distinct breakfast experience, receiving a range of feedback from guests. On a positive note, many reviews highlight that the breakfast is very good, complete and varied, often mentioned as a buffet style that aligns well with Spanish breakfast traditions. Guests appreciate that it includes a diverse selection of fruits, pastries, coffee and sometimes unique additions like freshly peeled fruit and freshly baked bread. The breakfast has been described as delicious with some noting the availability of lactose-free milk and vegan options, enhancing its appeal to various dietary needs.
Several guests enjoyed the cozy setting, especially the ambiance provided by the fireplace, making breakfast a delightful start to the day. This positive experience is accentuated by the kind and attentive staff with some guests noting specific individuals who made their mornings enjoyable. Furthermore, the convenience of having breakfast at the on-site bar or a beautifully landscaped lounge adds to the overall pleasant experience, complemented by the stunning views from the breakfast area.
However, there are notable mentions of aspects that could use improvement. Some guests feel that the breakfast lacks variety, citing issues such as limited hot food options and occasional quality concerns with pastries and cold cuts. The inclusion of breakfast in the room price seems inconsistent with some guests finding it reasonably priced and others considering it expensive for what was offered. Instances of chaotic service, insufficient replenishment and equipment issues like broken coffee machines also detracted from the otherwise positive experience.
Overall, while the breakfast at Hotel Rural Las Gacelas is generally praised for its variety, completeness and quality, there are areas where enhancements could further elevate the guest experience.
Dinner
Hotel Rural Las Gacelas offers a dining experience that's generally well-received by guests, highlighted by excellent service and delicious food. Diners commend the professionalism of the waitstaff and appreciate the cozy ambiance, especially the charm of the dining room with its open log fire and picturesque mountain views from the terrace. Several reviews highlight specific dishes as being particularly tasty, including beef steaks and other homemade meals.
However, opinions on the menu's variety and value are mixed. Some guests find the options limited and repetitive and there are complaints about the overall cost with drinks often being an additional charge. Despite this, many reviews praise the quality of the food, noting that it is flavorful and well-prepared.
The dining experience is enhanced by the option to dine both indoors and on the terrace and the set menu, albeit with limited options, is often described as being good and generously portioned. Several guests mention enjoying the buffet breakfast as well, though a few noted issues with replenishment and variety.
In summary, while the restaurant at Hotel Rural Las Gacelas receives accolades for its food quality and service, there's room for improvement in menu variety and pricing transparency. The picturesque setting and cozy atmosphere contribute positively to the overall dining experience.
Rooms
Hotel Rural Las Gacelas offers a mix of experiences, highlighted by its spacious and clean rooms, some of which feature charming terraces with picturesque mountain views. Many rooms are described as comfortable, cozy and bright with comfortable beds, making them a pleasant retreat after a day of exploring. Guests appreciate rural touches and rustic charm with elements like wooden beams contributing to the atmosphere. Despite the cleanliness and comfort, numerous reviews indicate that the hotel is in need of renovation. Many rooms have outdated furniture and some face maintenance issues, such as non-functioning blinds, broken windows and occasional problems with hot water and heating. Noise can also be an issue with sound traveling easily between rooms and from the nearby terrace and street. While some rooms are small, others are notably spacious, giving guests varied room experiences. Despite its dated appearance, the hotel's warm and cozy ambiance seems to resonate well with many visitors, offering a satisfactory and quaint rural stay.
Beds
Hotel Rural Las Gacelas, nestled in the tranquil Spanish countryside, has received mixed feedback regarding the beds from its guests. On a positive note, many reviews highlight the beds as comfortable with some guests noting the softness and coziness of the mattresses. Several visitors specifically praised the very comfortable mattresses that contributed to a good night’s rest.
However, the overall consensus about the beds reveals significant room for improvement. Numerous guests reported issues such as mattresses being too soft, noisy or lacking firmness, causing discomfort and even back pain. The bed frames themselves were sometimes described as noisy and unstable and the beds were often considered too narrow. Additionally, there were complaints about the condition of pillows with many finding them too low or too soft.
The quality of the bed linens also raised concerns with some guests noting they were outdated or not adequately clean. Expectations regarding bed configurations were sometimes unmet with requests for double beds not always fulfilled, leading to an arrangement of two single beds instead.
While the hotel staff’s efforts to ensure a pleasant stay are appreciated, consistent issues with the bedding suggest a need for updates and enhancements to improve guest comfort.
Cleanliness
Hotel Rural Las Gacelas receives mixed reviews when it comes to cleanliness. Many guests commend the hotel for its very clean and well-maintained rooms, describing the overall cleanliness as impeccable and optimal. Several reviews highlight the clean and comfortable state of not just the rooms but also the hotel facilities overall. The bathroom cleanliness, in particular, is frequently noted as being very good and the attention to daily cleaning routines is appreciated by many.
However, some guests have pointed out areas for improvement. Instances are mentioned where cleaning appeared subpar with issues like dusty balconies, stained carpets and dirty counters. Occasional remarks about overlooked details, such as finding a shirt button and a hair in the shower or ants in the bathroom, indicate that consistency might be an issue. Additionally, some reviewers expressed dissatisfaction with the speed and efficacy of the cleaning staff, suggesting a need for better staff training and consistency.
The hotel's rustic charm seems to resonate well with visitors, but reports of outdated furniture and periodic cleanliness lapses suggest there's room for maintenance and modernization. While the majority of guests leave satisfied with the cleanliness, these varied reviews highlight the importance of consistent housekeeping standards to ensure a uniformly high level of guest satisfaction.
Staff
Hotel Rural Las Gacelas boasts a delightful reputation primarily due to its staff, who are consistently described as very friendly, attentive and welcoming. Guests have highlighted the exceptional professionalism and helpfulness of the team, from receptionists to waiters and cleaning staff. Conrad and Elena, in particular, have received numerous accolades for making guests feel at home and providing outstanding service.
Many staff members have been noted for their positive demeanor and eagerness to assist, contributing significantly to the pleasant atmosphere of the hotel. The waitstaff in the restaurant and the lifeguard are particularly praised for their charm and attentiveness. Guests also appreciate the staff's effort to accommodate pets, adding a family-friendly appeal to the service.
However, some reviews mention a lack of professionalism and occasional unfriendly interactions at the reception with specific criticisms directed towards the night staff and a few individual employees. The limited English proficiency of some staff members has also been a minor inconvenience for non-Spanish speaking guests.
Despite these few negative comments, the overwhelming consensus is that the staff at Hotel Rural Las Gacelas are a highlight, providing warm and thoughtful service that enhances the overall guest experience.
Wi-Fi
Hotel Rural Las Gacelas offers a mixed experience when it comes to Wi-Fi connectivity. While some guests reported that the Wi-Fi worked perfectly and was reliable, particularly in certain rooms and the cafeteria, others experienced significant issues such as weak or non-existent connections, especially in their rooms, the lobby and even the parking lot. Fast and good connections are mentioned positively, but many visitors noted unstable and slow services with some facing frequent disconnections. Overall, while there are pockets of good Wi-Fi throughout the hotel, the connection quality can be inconsistent and may not reach all areas effectively.
Pool
The pool at Hotel Rural Las Gacelas generally receives high praise from its guests. Described as superb, amazing and wonderful, this large and spacious swimming pool is perfect for relaxation and cooling off after a day of exploration. It is situated in a peaceful environment with beautiful scenery, including views of the mountains, making it an ideal spot to unwind.
The pool's cleanliness and maintenance are often highlighted positively with many guests appreciating the cool and clean water. The pool area itself is noted for being quiet and well-organized, featuring ample space and comfort with added facilities like tables, chairs and sun loungers.
Guests also commend the thoughtful amenities such as pool towels and the flexibility of accessing the pool before check-in and after check-out. The presence of both a large pool for adults and a smaller one for children adds to its family-friendly appeal. The serene ambiance and pet-friendly regulations make the pool area very welcoming and enjoyable for all.
However, some reviews note occasional issues such as the pool being closed, unclean, overcrowded or not filled with water during their stay. These drawbacks point to the need for better management and more consistent maintenance. Despite this, the overall impression of the pool at Hotel Rural Las Gacelas remains highly positive, marking it as one of the key highlights of the property.
Tennis
Hotel Rural Las Gacelas offers an impressive array of sports facilities, which guests highly appreciate. The hotel provides ample playing space for tennis, featuring well-maintained tennis courts amidst lush green grass. Guests praise the availability of paddle tennis courts and are delighted that paddle rackets can be borrowed for free, enhancing the overall experience.
The sports areas, conveniently located around the pool, include a fronton court and pelota courts, catering to a variety of sporting interests. The expansive garden area not only adds to the beauty of the hotel but also provides a relaxing environment for engaging in different activities. Overall, the sports facilities at Hotel Rural Las Gacelas contribute significantly to a fulfilling and enjoyable stay.
Family
Hotel Rural Las Gacelas is an appealing choice for families, particularly those with young children. Guests have noted the hotel's readiness to accommodate families, making it a great spot for a weekend getaway. The large rooms and ample lounge areas provide plenty of space for the little ones to play. The gardens also serve as a fantastic playground, adding to the hotel’s family-oriented atmosphere.
There is a dedicated play area and game room, which has been well-received by visitors, ensuring that children are entertained throughout their stay. Families have expressed satisfaction with the hotel's service, highlighting the friendly and accommodating staff. This is especially appreciated during meal times with special provisions such as high chairs available for babies.
The hotel's ability to cater to families does not compromise on value for money, which has been noted as excellent. This makes it a cost-effective option for those traveling with children and even pets. The welcoming environment and range of activities on offer make Hotel Rural Las Gacelas a recommended destination for family vacations and celebrations, such as wedding anniversaries. However, it's worth noting that some guests mentioned logistical challenges when traveling with a baby. Overall, the hotel offers a good balance of space, amenities and family-friendly activities, ensuring kids have a great time during their stay.
Accessible
Hotel Rural Las Gacelas presents a mix of accessibility features for guests with disabilities. The hotel offers easy accessibility and an accessible hiking route, which many guests found to be wonderful for individuals with disabilities. The presence of a ramp facilitates access for people with mobility challenges and overall, everything is said to be very accessible. However, it's important to note that some reviewers felt the hotel was not suitable for wheelchair users and individuals with significantly reduced mobility. Some guests also mentioned that many essential accessibility features were missing, indicating room for improvement in this area.
Outdoor Pool
Situated in an idyllic location, Hotel Rural Las Gacelas boasts a wonderful outdoor space that includes a large swimming pool perfect for total relaxation. The pool's cleanliness is often highlighted and many guests find it an ideal spot to spend the day. Adding to its appeal, the outdoor pool is conveniently located near a beautiful terrace with scenic garden views, creating a serene environment for guests to unwind.
While the pool area generally garners positive responses, some reviews mention that it shows signs of aging and could benefit from better maintenance. Guests should note that the pool closes at 8 pm and is not suitable for children or adults who are not strong swimmers.
Despite these caveats, the outdoor pool remains a cherished feature of the hotel, treasured by guests especially for its size and the relaxing ambiance it provides.
Dog Friendly
Hotel Rural Las Gacelas is highly commended for its pet-friendly atmosphere, making it an ideal choice for those looking to travel with their furry friends. Dogs are not only allowed but welcomed warmly by the staff, who are noted for their kindness towards both guests and their pets. Additionally, the hotel provides ample space for dogs to enjoy themselves, including extensive grounds and a large lawn meadow next to the pool area. Though pets are not allowed in the pool itself, they can relax on the sun loungers nearby.
The rooms are comfortable and spacious, featuring cozy beds and high-quality bathroom amenities. Guests appreciate the opportunity to dine with their pets on the terrace with both lunch and breakfast available in this pet-friendly setting.
There is a nominal fee for bringing pets, which many find reasonable given the quality of the service provided. Some reviewers mention that occasional charges are waived, adding to the welcoming environment. The hotel's proximity to hiking trails and pine forests offers great opportunities for outdoor activities with dogs, enhancing the overall experience.
Respecting pets is part of the ethos at Hotel Rural Las Gacelas and it shows in their thorough attention to both human and canine guests. This makes it a standout destination for anyone looking to enjoy a relaxing stay with their pet in a supportive and accommodating environment.
Yes, Hotel Rural Las Gacelas has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Rural Las Gacelas.
Yes, Hotel Rural Las Gacelas welcomes dogs.
No, parking facilities aren't available at Hotel Rural Las Gacelas.