TLK Apartments & Hotel - Beckenham
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Summary of reviewsTLK Apartments & Hotel - Beckenham has received a range of reviews with notable positive highlights particularly in terms of location, cleanliness and staff interaction. Centrally positioned in the heart of Beckenham, the hotel offers a highly advantageous location that guests deeply appreciate. Its prime spot on the High Street places visitors within walking distance of shops, restaurants and Beckenham Junction train station, making it a convenient choice for both business and leisure travelers. The surrounding lively yet tranquil residential area contributes to a peaceful retreat from the busy city life, further enhanced by nearby green parks.
Many guests commend the hotel's cleanliness, noting that the rooms, linens and towels are generally well-maintained. Positive reviews highlight the overall tidy condition of the property and the smooth check-in/check-out process, facilitated largely through effective digital communication methods, like WhatsApp. Specific staff members, such as Alex and Tasha, have been praised for their helpfulness and prompt responses, adding to the guest experience.
However, the hotel is not without its drawbacks. Room sizes and conditions vary significantly – while some find them comfortable and cozy, others report issues such as very small rooms, cramped bathrooms and maintenance problems. The quality of beds has been a recurring concern with numerous comments about uncomfortable, old and saggy mattresses, sometimes with visible springs and creaky frames.
Issues of cleanliness are also noted by some guests, pointing to dirty carpets, bad smells and lack of thorough cleaning in certain areas, including common spaces. The WiFi service has been another major point of dissatisfaction with multiple guests experiencing connectivity issues, making it insufficient for streaming or even basic use.
Despite these concerns, many guests find the hotel provides good value for money, particularly given its excellent location and affordability compared to other London accommodations. Improvements in bed quality, room maintenance and WiFi service could significantly enhance the overall guest experience, making TLK Apartments & Hotel - Beckenham a more appealing option for future visitors.
Many guests commend the hotel's cleanliness, noting that the rooms, linens and towels are generally well-maintained. Positive reviews highlight the overall tidy condition of the property and the smooth check-in/check-out process, facilitated largely through effective digital communication methods, like WhatsApp. Specific staff members, such as Alex and Tasha, have been praised for their helpfulness and prompt responses, adding to the guest experience.
However, the hotel is not without its drawbacks. Room sizes and conditions vary significantly – while some find them comfortable and cozy, others report issues such as very small rooms, cramped bathrooms and maintenance problems. The quality of beds has been a recurring concern with numerous comments about uncomfortable, old and saggy mattresses, sometimes with visible springs and creaky frames.
Issues of cleanliness are also noted by some guests, pointing to dirty carpets, bad smells and lack of thorough cleaning in certain areas, including common spaces. The WiFi service has been another major point of dissatisfaction with multiple guests experiencing connectivity issues, making it insufficient for streaming or even basic use.
Despite these concerns, many guests find the hotel provides good value for money, particularly given its excellent location and affordability compared to other London accommodations. Improvements in bed quality, room maintenance and WiFi service could significantly enhance the overall guest experience, making TLK Apartments & Hotel - Beckenham a more appealing option for future visitors.
Cheap Apartment
Guest Reviews
Situated in the heart of Beckenham, TLK Apartments & Hotel boasts an advantageous location that continuously impresses its guests. The central positioning of the hotel places it within easy reach of a plethora of amenities, including shops, supermarkets and a variety of cafes and restaurants. Visitors have noted how convenient the proximity is to public transport with Beckenham Junction train station just a short walk away, providing easy access to London.
The hotel’s location on the High Street means that essential services, as well as dining options, are available right at the doorstep. Guests appreciate the lively yet cozy residential area that allows for a peaceful retreat from the hustle and bustle of London. The presence of green parks nearby adds to the overall appeal, offering a serene urban escape.
Whether traveling for business or leisure, the strategic location proves to be perfect for both needs, making daily commutes and exploration straightforward and hassle-free. Cleanliness and comfort also receive positive remarks, highlighting the attention to detail and quality of the accommodations. The hotel’s ideal situation and value for money make it a highly recommended choice for anyone looking to stay in Beckenham.
Nestled in a convenient location just a few minutes' walk from the station and surrounded by amenities and coffee shops, TLK Apartments & Hotel - Beckenham offers a variety of room experiences at a competitive price point. Guests appreciated the cleanliness and comfort of many rooms with some describing them as cosy and nicely sized. The staff's helpfulness also garnered positive feedback.
However, room sizes appeared to vary significantly with numerous reviews mentioning very small or tiny rooms, sometimes barely 10 square meters including the bathroom. The bathrooms themselves were often described as cramped or extremely small. Another point of contention was the quality of the mattresses, which several guests found uncomfortable.
Cleanliness in the rooms was generally praised, though there were instances of unclean conditions and maintenance issues, such as filthy carpets, strange smells and worn-out furnishings. Some guests also noted that the registration process was complicated and that the actual state of the rooms did not match the photos.
Some rooms suffered from a lack of air conditioning or fans, making them uncomfortably warm during the summer. Noise and light disruption were issues for some, as certain rooms had high internal windows that allowed hallway lights to shine directly in. Despite these drawbacks, many found the room quality to be favorable given the pricing, making it an acceptable choice for budget-conscious travelers.
Guest reviews of TLK Apartments & Hotel - Beckenham paint a less-than-ideal picture when it comes to the quality of the beds. Multiple guests have reported that the mattresses are notably uncomfortable, often describing them as old, soft, saggy or lumpy. A recurring issue is the visible and palpable springs in the mattresses, which have led to experiences of discomfort and even pain. Several reviews also mention that the beds creak and make noise, impacting sleep quality.
There have been instances of beds reported as dirty or infested with bed bugs, adding to the negative experience. The size of the beds has also been an issue for some with mentions of beds being too small to comfortably accommodate two people. Light coming into the rooms due to insufficient window coverings further compounds sleep disturbances.
Amidst these complaints, there are a few positive mentions of comfortable beds, but these are overshadowed by the numerous accounts of subpar sleeping conditions. Overall, it appears that the bedding situation at TLK Apartments & Hotel - Beckenham needs significant improvement to meet guests' expectations and ensure a restful stay.
TLK Apartments & Hotel - Beckenham presents a mixed picture when it comes to cleanliness. Reviews highlight that many guests found the premises, room, bed linen and towels clean and well-maintained. Positive notes indicate the property is generally tidy with easy access and a smooth check-in/check-out process. The location is described as calm and situated in a friendly neighborhood, making it a pleasant stay for some.
However, substantial negative feedback cannot be ignored. Several areas, including carpets, walls and common spaces, were reported to be extremely dirty with issues ranging from stains, bad smells and dust to poor-maintained furniture. Specific complaints mention filthy carpets, tear in vinyl flooring and an overall lack of thorough cleaning. Some guests experienced an unpleasant odor, both in the hallways and coming from the bathrooms and noted issues like hair in the shower, dirty linen and lack of hot water.
While the hotel provides good value for London and some guests had a comfortable stay, significant attention to cleanliness and maintenance is critically needed to improve the overall guest experience.
At TLK Apartments & Hotel - Beckenham, guests have had a mixed bag of experiences when it comes to staff interaction and support. On the positive side, many have praised the helpful and polite nature of the staff, often highlighting prompt and effective communication, particularly through WhatsApp. The instant responses and detailed instructions received through this platform were appreciated by several guests, adding a layer of convenience to their stay. Specific mentions of staff members like Alex and Tasha reflect individual acts of kindness and thorough assistance.
However, there have been concerns as well. While some guests found the staff approachable and supportive, others experienced a lack of willingness to help and poor in-person interaction with some not seeing the staff at all during their stay. The absence of a physical reception desk led to a reliance on digital communication, which wasn't always smooth for everyone. Instances of unclear check-in instructions and issues with room conditions, such as lack of cleanliness and increased heat, pointed to inconsistencies in service quality.
Despite these mixed reviews, the general consensus is that while communication channels are innovative and often effective, there remains room for improvement in personal interactions and immediate problem resolution.
Guests at TLK Apartments & Hotel - Beckenham have expressed concerns regarding the WiFi service. A recurrent issue that guests mentioned is the WiFi not working at all during their stay. Several reviews highlighted that they experienced a long break in the functioning of the WiFi or faced difficulty connecting to it. A few guests pointed out that the WiFi was not satisfactory enough for streaming services like Netflix. While one review mentioned that the WiFi was okay, the majority reflected significant dissatisfaction with the internet service provided. Additionally, some guests noted issues related to communication and retrieving essential information such as the key codes promptly.
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Location
The hotel’s location on the High Street means that essential services, as well as dining options, are available right at the doorstep. Guests appreciate the lively yet cozy residential area that allows for a peaceful retreat from the hustle and bustle of London. The presence of green parks nearby adds to the overall appeal, offering a serene urban escape.
Whether traveling for business or leisure, the strategic location proves to be perfect for both needs, making daily commutes and exploration straightforward and hassle-free. Cleanliness and comfort also receive positive remarks, highlighting the attention to detail and quality of the accommodations. The hotel’s ideal situation and value for money make it a highly recommended choice for anyone looking to stay in Beckenham.
Rooms
However, room sizes appeared to vary significantly with numerous reviews mentioning very small or tiny rooms, sometimes barely 10 square meters including the bathroom. The bathrooms themselves were often described as cramped or extremely small. Another point of contention was the quality of the mattresses, which several guests found uncomfortable.
Cleanliness in the rooms was generally praised, though there were instances of unclean conditions and maintenance issues, such as filthy carpets, strange smells and worn-out furnishings. Some guests also noted that the registration process was complicated and that the actual state of the rooms did not match the photos.
Some rooms suffered from a lack of air conditioning or fans, making them uncomfortably warm during the summer. Noise and light disruption were issues for some, as certain rooms had high internal windows that allowed hallway lights to shine directly in. Despite these drawbacks, many found the room quality to be favorable given the pricing, making it an acceptable choice for budget-conscious travelers.
Beds
There have been instances of beds reported as dirty or infested with bed bugs, adding to the negative experience. The size of the beds has also been an issue for some with mentions of beds being too small to comfortably accommodate two people. Light coming into the rooms due to insufficient window coverings further compounds sleep disturbances.
Amidst these complaints, there are a few positive mentions of comfortable beds, but these are overshadowed by the numerous accounts of subpar sleeping conditions. Overall, it appears that the bedding situation at TLK Apartments & Hotel - Beckenham needs significant improvement to meet guests' expectations and ensure a restful stay.
Cleanliness
However, substantial negative feedback cannot be ignored. Several areas, including carpets, walls and common spaces, were reported to be extremely dirty with issues ranging from stains, bad smells and dust to poor-maintained furniture. Specific complaints mention filthy carpets, tear in vinyl flooring and an overall lack of thorough cleaning. Some guests experienced an unpleasant odor, both in the hallways and coming from the bathrooms and noted issues like hair in the shower, dirty linen and lack of hot water.
While the hotel provides good value for London and some guests had a comfortable stay, significant attention to cleanliness and maintenance is critically needed to improve the overall guest experience.
Staff
However, there have been concerns as well. While some guests found the staff approachable and supportive, others experienced a lack of willingness to help and poor in-person interaction with some not seeing the staff at all during their stay. The absence of a physical reception desk led to a reliance on digital communication, which wasn't always smooth for everyone. Instances of unclear check-in instructions and issues with room conditions, such as lack of cleanliness and increased heat, pointed to inconsistencies in service quality.
Despite these mixed reviews, the general consensus is that while communication channels are innovative and often effective, there remains room for improvement in personal interactions and immediate problem resolution.
Wi-Fi
No, TLK Apartments & Hotel - Beckenham doesn't have any pool.
No, a spa isn't available at TLK Apartments & Hotel - Beckenham.
No, TLK Apartments & Hotel - Beckenham doesn't allow dogs.
No, parking facilities aren't available at TLK Apartments & Hotel - Beckenham.
No, TLK Apartments & Hotel - Beckenham doesn't have a gym.
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