Hostel Amazonia enjoys a prime location in the heart of Belém, making it an optimal choice for travelers looking to explore the city’s major tourist attractions, such as Ver-o-Peso Market and Estação das Docas. Its central position provides easy access to cultural landmarks, bustling commercial areas and public transportation, allowing guests to immerse themselves in the local heritage seamlessly. The location’s affordability and the welcoming owner further add to its appeal, making it an excellent option for those seeking a strategically placed, cost-effective stay.
The staff and service at Hostel Amazonia are major highlights with guests praising the friendly, polite and attentive team for their warm hospitality. The reception operates round the clock, ensuring that assistance is always available. Many guests appreciate the practical help offered by the staff, from lending adaptors to fixing minor issues promptly. The owners' hands-on, family-like approach fosters a cozy, familial atmosphere that many travelers find comforting and welcoming.
Despite these positive aspects, there are several areas where the hostel falls short. The lack of breakfast service with not even basic items like coffee available, is a significant point for consideration. Prospective guests should be prepared to arrange their own breakfast given this absence.
Reviews of the rooms at Hostel Amazonia are mixed. While some guests commend the availability of fans, air conditioning and WiFi, there are notable concerns about the overall cleanliness and maintenance of the rooms. Issues such as mold, musty smells and poor ventilation are frequently mentioned. Several guests have encountered spider webs, mold on the walls and even mushrooms, along with dirty bathrooms and old, non-functional equipment. Additionally, the representations of the rooms in photos don't always match reality, leading to some disappointment.
Cleanliness remains a critical area needing attention with many guests pointing out dirty bathrooms, poorly maintained kitchen facilities and overall unhygienic conditions. The presence of mold, bad odors and insects in both rooms and common areas further detracts from the experience. Despite the convenient location, significant improvements in cleanliness and maintenance are required to meet basic hospitality standards.
The Wi-Fi service receives generally positive feedback with strong and reliable connections in common areas and specific workspaces. However, the Wi-Fi does not effectively reach the rooms, causing inconvenience for some guests.
Lastly, the quality of the beds is another mixed subject. Positive feedback highlights comfortable beds with individual sockets, but many guests report issues with the mattresses being too thin, overly soft or uncomfortably hard. Some beds sagged significantly, contributing to back pain. Concerns also arise regarding the cleanliness and condition of the mattresses, noting bad smells and visible dirt.
Overall, while Hostel Amazonia excels in location and service and offers strong Wi-Fi in communal areas, it requires significant improvements in cleanliness, room maintenance and bed quality to enhance the overall guest experience.