Hilton Garden Inn Belo Horizonte Lourdes

Belo Horizonte -19.94041300, -43.94808400 , Av. Prudente De Moraes, N° 520 (Show on Map)
8.3
Very Good


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Summary of reviewsHilton Garden Inn Belo Horizonte Lourdes offers a desirable stay, especially highlighted by its exceptional location. Positioned in a central, safe and vibrant district, it provides easy access to top attractions, high-quality dining options and essential amenities, making it suitable for both tourists and business travelers.

The breakfast receives overwhelming praise for its variety, quality and abundance, particularly for the excellent coffee and standout cheese bread. Guests find this meal to be a significant part of their positive hotel experience. The hotel's Olegário restaurant also garners positive feedback, especially for dinner with well-prepared dishes and a beautiful dining environment. Despite minor criticisms about buffet quality and high prices on certain items, the restaurant is generally appreciated.

Guests enjoy the spacious and comfortable rooms with many lauding the comfortable beds and overall cleanliness. However, there are occasional concerns about outdated features and inconsistent room conditions, highlighting the need for renovations and better maintenance.

The staff at the Hilton Garden Inn Belo Horizonte Lourdes is consistently praised for their friendliness, attentiveness and professionalism, contributing to a welcoming atmosphere. However, there are a few reports of slower service and specific instances of inadequate service.

Cleanliness is generally seen positively, especially in rooms and common areas, though some guests reported issues specifically in bathrooms and corridors that need attention. The gym offers good facilities but requires better maintenance and more equipment to meet guests' expectations fully. The pool area, while aesthetically pleasing, could benefit from heating and additional space.

Wi-Fi experiences are mixed with some guests praising its reliability while others encounter significant connectivity issues, particularly with televisions and in certain areas like the fitness room.

Parking, while convenient and spacious, is outsourced and incurs a daily fee, which some guests find costly. Family experiences are overall positive with the hotel's family-friendly atmosphere and comfortable rooms catering to families' needs, although there's room for improvement in providing explicit family-friendly facilities.

The hotel's prime location also supports a vibrant nightlife experience with easy access to excellent bars and restaurants, albeit with occasional noise. Beds receive generally positive feedback for comfort, despite some negative remarks about pillows and occasional cleanliness issues.

Overall, Hilton Garden Inn Belo Horizonte Lourdes stands out for its strategic location, quality dining experiences and attentive staff, making it a preferred choice for visitors to Belo Horizonte, though it does present areas for improvement in room maintenance, Wi-Fi reliability and certain facilities.
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Hotel Taking Steps Towards Sustainability
This property holds three third-party sustainability certifications, affirming its commitment to environmental practices. It actively works to reduce electricity consumption by converting to LED lighting and conserves water through low-flow shower heads. The hotel also monitors energy, water, and waste performance using LightStay, and implements waste reduction efforts including recycling and removal of single-use plastics.

Family Friendly Hotel
This hotel provides amenities suitable for families, including an outdoor pool, room service, a restaurant, and a fitness center. It also offers a kid-friendly buffet and free breakfast.

Hotel near Nightlife Spots
Located in Lourdes, this hotel is close to upscale bars and clubs, providing a sophisticated nightlife experience. Guests can enjoy the area's refined social scene.

Business Hotel
This hotel features a business center and meeting rooms with event space for up to 320 guests. It provides free WiFi and is located near businesses.

Accessible Hotel
This hotel offers accessible features including accessible parking, ramps, and elevators. It also provides accessible rooms with adapted bathrooms to ensure a comfortable stay for guests with disabilities.

Hotel with Gym
This hotel features a fitness center.

4-Star Hotel
Situated in Belo Horizonte, this hotel is known for its excellent amenities and services. It provides a comfortable and high-quality experience, suitable for both business and leisure travelers.

Hotel with Outdoor Pool
This hotel offers a well-equipped outdoor pool area with additional wellness facilities. Guests can enjoy the outdoor pool, steam room, sauna, and sun loungers. The hotel also provides a spa lounge, massage services, and a jacuzzi for ultimate relaxation by the pool.

Hotel with Swimming Pool

  Outdoor Pool  


Hotel with Parking

Room Types
Quarto Deluxe com cama Queen-size Offering free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 1 bed.

Superior Queen Room Featuring free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as city views. The unit has 1 bed.

Superior Twin Room This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

Double or Twin Room - Disability Access Featuring free toiletries, this twin/double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned twin/double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as city views. The unit has 1 bed.

Business Class com cama King-Size Providing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious double room provides air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with cable channels. The unit offers 1 bed.

Twin Room Featuring free toiletries, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned twin room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.

Apartment This apartment offers a spa bath. This apartment comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned apartment provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.

Guest Reviews
8.3
Very Good
Location
The Hilton Garden Inn Belo Horizonte Lourdes boasts an excellent location, perfectly suited for both tourists and business travelers. It is centrally located, offering easy access to various parts of the city and a convenient proximity to top attractions like Liberty Square and the Central Market. Guests have praised its quiet, safe neighborhood that features many high-standard surroundings and close proximity to quality restaurants, bars and cafes. The hotel is situated within a vibrant district known for its food and entertainment options, making it ideal for those looking to explore the local scene. This favorable location ensures that essential amenities such as pharmacies and supermarkets are just a short walk away. Additionally, the accessibility to major roads simplifies car travel to other parts of Belo Horizonte. In summary, the Hilton Garden Inn Belo Horizonte Lourdes is frequently highlighted for its supreme and strategic location, making it a preferred choice for visitors.

Breakfast
Reviews of the breakfast at Hilton Garden Inn Belo Horizonte Lourdes are overwhelmingly positive. Guests frequently highlight the variety and quality of the options available with many calling it excellent, wonderful or fantastic. The breakfast is described as rich, varied and well-served, featuring a wide range of fruits, breads, cakes, cold cuts and hot dishes, including a standout cheese bread that some called the best they've ever tasted. The coffee also received positive mention with several guests noting its excellence or deliciousness.

Reviewers noted that the breakfast was not only tasty but also abundant, satisfying and complete, contributing significantly to the overall hotel experience. While there were a few mentions of fewer options or less tasty experiences, the majority of guests praised the breakfast highly, recommending it as one of the key features of their stay. Additionally, the breakfast service is noted to start early, which many found convenient.

Overall, the breakfast at Hilton Garden Inn Belo Horizonte Lourdes is deemed a highlight for visitors, complementing the hotel's excellent location and facilities.

Dinner
The Hilton Garden Inn Belo Horizonte Lourdes receives frequent praise for its dining options, particularly at the Olegário restaurant located within the hotel. Guests consistently highlight the excellence of the restaurant, describing it as wonderful, very good and beautiful. The restaurant offers a variety of well-prepared dishes for dinner with some noting the award-winning quality of its pizza. The menu is distinct for different services, such as room service, which some guests appreciated.

The breakfast, often served at the Olegário restaurant, is also a highlight, receiving mentions of being great and very good. Notably, the breakfast offering is accompanied by a beautiful dining environment.

However, there are minor criticisms, particularly regarding the buffet which some believe requires improvement and the high prices of certain items like pizzas. Additionally, some guests experienced issues with the restaurant staff favoring large groups and perceived rudeness and there are occasional concerns about long queues during peak times for both breakfast and check-in.

Despite these minor issues, the overall impression of the hotel's restaurant is positive, making the dining experience at Hilton Garden Inn Belo Horizonte Lourdes a notable aspect of a stay there.

Rooms
Spaciousness and comfort are notable features frequently highlighted in the rooms at Hilton Garden Inn Belo Horizonte Lourdes. Guests particularly appreciate the comfortable beds and the overall room cleanliness, which is often praised. The hotel's location and the friendly, attentive staff also receive positive remarks, adding to the overall pleasant experience.

However, some reviews express dissatisfaction with the room conditions, mentioning old and poorly maintained features. Issues such as inconsistent shower temperatures, small bathrooms and noise from adjacent rooms are occasionally reported. Several guests found the rooms in need of renovation with outdated air conditioning units, burnt-out light bulbs and inadequate soundproofing. Despite these concerns, many visitors still found the rooms functional and equipped with essential amenities like a TV, air conditioning and minibar.

Dining experiences at the hotel's restaurant are generally favorable, highlighting a large, well-decorated space and good food quality. Cleanliness standards in both the rooms and common areas receive mixed feedback with several guests mentioning specific cleanliness issues, such as stained sheets and dirty cups, while others describe the accommodations as clean and cozy.

Overall, the hotel offers a mix of comfort and convenience, making it a suitable choice for both business and leisure travelers. However, potential guests should be aware of the varying room conditions and occasional maintenance issues as part of their stay experience.

Beds
The beds at the Hilton Garden Inn Belo Horizonte Lourdes receive mixed reviews from guests. Many appreciate the comfort, often describing the beds as very comfortable, extremely comfortable and cozy. Phrases such as comfortable bed, very good bed and excellent bed appear frequently, indicating a generally positive impression. However, some guests found the beds to be too firm or too tight and a few described issues like sagging or deformed mattresses.

Pillows, on the other hand, were a point of contention with several guests citing them as bad, low or in need of replacement; only a few reviews mentioned comfortable pillows. Cleanliness in terms of bedding received positive feedback, although there were occasional reports of stained bedspreads and bedding with holes and tears.

Despite some negative comments, many guests seemed to have had a good sleep, appreciating both the comfort of the beds and the clean, pleasant environment of the rooms. While the large beds were often a highlight, the temporary or additional beds in triple rooms did not fare as well. Overall, improvements in pillow quality and addressing specific concerns with mattresses could enhance the overall guest experience.

Cleanliness
Located in the lively Lourdes area of Belo Horizonte, the Hilton Garden Inn garners mixed reviews regarding its cleanliness. Many guests found positive aspects such as clean and comfortable rooms, often describing the accommodations as well-sanitized, fresh and well-organized. Several reviewers appreciated the cleanliness and neatness of the common areas and noted that the hotel's housekeeping standards were generally high with clean bedding and well-maintained rooms frequently highlighted.

However, some guests reported issues, particularly concerning the bathrooms and certain aspects of room maintenance. Recurring problems included dirty bathrooms, moldy grout, dusty shower boxes and occasional lapses in room cleaning. Reports of worn-out towels, subpar bathroom cleanliness and dirty air conditioning units were noted as areas needing improvement. The cleanliness of corridors and elevator areas also drew some criticism.

Despite these concerns, the combination of the hotel's central location, attentive service and overall clean and spacious rooms left a generally favorable impression on guests. While the hotel receives praise for cleanliness and organization, particular attention could be given to consistent upkeep to ensure an excellent stay for all visitors.

Staff
The Hilton Garden Inn Belo Horizonte Lourdes consistently receives praise for its staff's friendliness and attentiveness. Guests frequently commend the hotel's team for being kind, polite and dedicated, particularly highlighting the helpfulness of the receptionists, housekeepers and managers. Many reviews emphasize the team's exceptional customer service and the welcoming atmosphere provided by the staff with several mentions of their promptness and efficiency in handling guest requests.

While the reception area was described as beautiful with very good service, some guests reported slower response times and less proactive or collaborative behavior from certain employees, especially during check-in and over the phone. A few reviews noted specific instances of inadequate service and unpreparedness, such as long wait times and issues with room cleanliness.

Despite these occasional drawbacks, the overall sentiment points to a generally positive experience with high marks given for the staff's enthusiasm, hospitality and professionalism. Breakfast service, in particular, is frequently highlighted as exceptional, contributing to the hotel's positive ambiance and guest satisfaction.

Wi-Fi
Hilton Garden Inn Belo Horizonte Lourdes offers guests a mixed experience with its Wi-Fi services. While some guests have praised the hotel's Wi-Fi as strong, reliable and boasting good coverage and speed, others have encountered significant issues. There have been frequent reports of the internet not working properly, presenting instabilities and, in some cases, being completely inaccessible. Especially notable are the recurring problems with Wi-Fi on the televisions and in specific areas like the fitness room. Despite these challenges, when the Wi-Fi works, it generally provides a good connection, but the inconsistency has been a recurring concern for many guests.

Gym
Guests who have stayed at the Hilton Garden Inn Belo Horizonte Lourdes have shared mixed feedback regarding the hotel's gym facilities. On the positive side, visitors appreciated the generally well-functioning equipment, describing it as good and highlighting its well-maintained aspects. Many emphasized the existence of nice gym facilities and a pleasing fitness area, referring to it as incredible on occasion. The proximity to Smart Fit gym across the street was also a noted benefit.

However, there were recurring criticisms about the condition and maintenance of the gym. Some reported broken or poorly maintained machines and mentioned that the gym could use more equipment. Specific issues included noisy treadmills and unclean bathrooms. Additionally, guests pointed out that the gym was sometimes closed for renovations or maintenance and others felt that the closing time of 8 PM was too early. Despite the inconveniences, the gym facilities remained a notable feature for many guests, albeit with room for improvement.

Pool
The pool area at the Hilton Garden Inn Belo Horizonte Lourdes offers mixed experiences for its guests. While some reviews mention that the pool is clean and accessible, others point out that it is relatively small and lacks adequate space on the edges. Additionally, the pool's temperature has been noted as cold and the absence of a heater has been a drawback for some visitors. Despite these concerns, the pool area is attractively laid out with plenty of lounges, providing a nice view and a comfortable space for relaxation. There is also a scheduled time for pool usage, ensuring it is not overcrowded. However, some guests experienced maintenance issues and found the pool space uncomfortable. Overall, while the pool area has its strengths, improvements in space and heating could enhance guest satisfaction.

Parking
Travelers visiting Hilton Garden Inn Belo Horizonte Lourdes can utilize convenient parking options despite the service being outsourced. The hotel provides parking directly within the building, often described as spacious and hassle-free. The facilities include a parking garage available at a reduced rate, though parking is not complimentary and incurs a daily fee of around $32 or 30 reais.

Guests have noted the ease of parking and the presence of ample parking spaces, yet some have pointed out issues such as tight and poorly managed valet parking, occasional long lines to pay and a lack of reserved spots. It's worth mentioning that the parking area might require better management to avoid confusion.

Overall, while the parking is charged separately and may be considered expensive by some, it remains a convenient and accessible option for those driving to the hotel.

Family
Hilton Garden Inn Belo Horizonte Lourdes provides an affordable and enjoyable family experience. Guests frequently highlight the hotel's family-friendly atmosphere and appreciate the great service tailored to families. The pool is particularly popular among kids, contributing to memorable family stays. Comfortable and well-equipped rooms cater to family needs, including those with specific requirements.

However, some guests noted the absence of explicit family-friendly facilities and activities, such as baby bathtubs and adequately sized cribs. There have been mentions of challenges with room sizes and amenities, suggesting that standard accommodations may occasionally feel cramped for larger families. Despite these points, the hotel remains a popular choice for family travel, offering a pleasant stay for families in Belo Horizonte.

Nightlife
Hilton Garden Inn Belo Horizonte Lourdes enjoys a prime location for those looking to explore local nightlife. Guests frequently highlight its proximity to a variety of excellent bars and restaurants, making it a convenient choice for evening entertainment. Reviewers appreciate the hotel’s advantageous positioning near vibrant nightlife options, although some note occasional noise from nearby partygoers and traffic. Overall, the hotel's location is favorable for access to Belo Horizonte's lively dining and bar scene.

4 Star
The Hilton Garden Inn Belo Horizonte Lourdes is aligned with the expectations of a four-star hotel, showcasing facilities and services indicative of its category. Guests appreciated the comfortable beds, delicious breakfast and the very clean and disinfected common areas. The hotel generally received commendations for being a good hotel with excellent service and great cost-benefit. However, some reviews highlighted that there were areas in need of improvement, particularly in room cleanliness and service quality, which some found lacking for a four-star establishment. Despite some recurring issues, the overall stay was positively reviewed.

Business
The Hilton Garden Inn Belo Horizonte Lourdes is a commendable choice for business travelers, offering an array of amenities aimed at ensuring a productive stay. Positioned conveniently close to several company offices, it provides an ideal base for business trips. The hotel is well-equipped with spacious meeting rooms and ample meeting space to accommodate various gatherings and business meetings. The facilities are designed with business needs in mind, featuring good internet connectivity that is essential for staying connected and efficient.

While the hotel's staff receives praise for their kindness and professionalism, there have been instances where responsiveness to communication could be improved, such as not answering phone calls or messages. However, the staff's commitment to hygiene is noteworthy, as they are observed using gloves, which is reassuring for health-conscious guests.

Overall, the Hilton Garden Inn Belo Horizonte Lourdes stands out as a solid option for those traveling for business, providing a good balance between price and facilities.

Accessible
Hilton Garden Inn Belo Horizonte Lourdes offers an accessible experience for guests with disabilities. The hotel features large, wheelchair-accessible rooms designed to accommodate various needs, including specific accessible rooms. Its convenient location provides easy access to key attractions like the Central Market and Liberty Square. The staff's ability to communicate in English is beneficial for international visitors. While there were no mentions of specific accessibility features beyond the accessible rooms, the overall accommodations appear to support guests with disabilities.

Outdoor Pool
The outdoor pool at Hilton Garden Inn Belo Horizonte Lourdes is a notable feature of the hotel. Reviews often highlight its presence, suggesting it adds a relaxing element to the overall stay. Descriptions include terms such as pool and swimming pool, indicating it is a recognized amenity. Despite the positive remarks, some guests mentioned that the pool is not heated, which can make it less appealing during colder weather. Additionally, there have been instances where the outdoor pool was closed or not accessible, which could be a consideration for prospective visitors. Overall, while the pool itself is appreciated, potential guests should be aware of these occasional limitations.

Luxury
The Hilton Garden Inn Belo Horizonte Lourdes offers a stay characterized by luxury and tranquility. The hotel provides a peaceful environment with luxurious touches evident in various aspects. Rooms boast incredible appliances and luxury equipment, including cozy, high-end beds and bathrobes. The property features clean, luxury areas that enhance the overall experience. Despite some feedback calling for a higher standard of luxury to meet the brand's elevated expectations, the hotel still stands out for its luxurious and cozy ambiance. Additionally, guests frequently highlight the excellent breakfast as part of the high-quality experience.


Yes, Hilton Garden Inn Belo Horizonte Lourdes has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Hilton Garden Inn Belo Horizonte Lourdes.

No, Hilton Garden Inn Belo Horizonte Lourdes doesn't allow dogs.

Yes, parking facilities are available at Hilton Garden Inn Belo Horizonte Lourdes.

Yes, Hilton Garden Inn Belo Horizonte Lourdes has a gym.

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